Kim Laplace

1909 Woodhaven cir.#128

Rockledge, Fl. 32955

(321) 458-2001- KLaplace@cfl.rr.com

Objective To find full time employment with a company that will challenge my talents and abilities.
My hope is to obtain a position that will allow me to use my experience in Customer
Service and Management, as well as my knowledge of Manufacturing and Quality
Assurance.

Abilities I have excellent communication skills, both verbal and written. I’m a Team Leader and
am able to calmly and efficiently resolve problems while preserving customer
satisfaction. I’m dependable and a fast learner who quickly adapts to new situations. I
welcome responsibility and enjoy a fast paced and challenging environment.

Education Phillips Junior College, Melbourne Florida

October 1994

Associate of Science Degree, Business/Travel and Tourism Management

Experience Finisher/P.O.P. Quality Team Member, Spartech Marine Ind.

February 1998– January 2009

Inspect materials and parts prior to and after processing through the department.
Indicate any and all flaws or imperfections, and specifying best method of repair.
Conducted audits of the Quality System as well as the ISO Management System.
Attended monthly meeting supplying collected data and offer suggestions on future
training needs.

Shipping/Receiving Clerk, Harvey’s Indian River Groves

August 1997 – January 1998

Received and verified telephone and written orders for the product. Performed data
entry functions and office skills for busy winter season.

Sales Associate, Ron Jon’s Surf Shop

December 1996 – June 1997

Welcomed and informed customers of current sales, promotional items, and discount
events. Assisted in purchase decisions, answered and resolved store related questions,
and provided information regarding tourist attractions in the area. Responsible for
verifying accuracy of daily cash drawer totals on Hewlett Packard cash registers. Assisted
in designing and decorating merchandise displays.

Owner/Manager, Personal Touch Cleaning Services

May 1989 – June 1997

Owned and operated services, ordering supplies, maintaining inventories, scheduling

work, and performing all tasks associated with operation.
 Owner/Manager, Ice House Food Mart

January 1982 – December 1988

Kim M. Laplace Performed all tasks associated with the day to day operation from ordering supplies,
filling orders, and creating the menu to maintaining state requirements, , and totaling
out daily cash transactions.
References Upon Request

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