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Assignment Task:
SITTIND001:Source and Use Information on theTourism and Travel Industry
1(a). Identify sources of information on the structure and operation of the tourism and travel industry.
Let's Get Your
1(b). Access specific information of relevance to the tourism and travel industry to assist operational Assignment
duties
1(c). Obtain information on features of current and emerging tourism products and services relevant to Done with HD
job role.
1.(d). Use knowledge of the tourism and travel industry and its products and services to enhance the grades
quality of work performance.
2(a). Obtain information on laws specifically relevant to the tourism and travel industry and work surety.
compliantly.
2(b). Seek information on industry quality assurance schemes and use it to benefit own organisation.

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2(c). Access information on career planning and equal employment opportunity (EEO) law.
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2(d).Obtain information on ethical industry practices and conduct day-to-day tourism and travel TnC Apply

activities according to those practices.

3(a).Source and access information on current and emerging technologies that impact on operational
duties.
3(b).Use information on technology to suggest new and improved workplace practices.
3(c). Use current and emerging technology in day-to- day work activities to enhance the quality of work
performance. Related Questions
4(a). Identify and use a range of opportunities to update knowledge of the tourism and travel industry.
4(b). Monitor current issues and trends for the industry.
4(c). Share current tourism and travel issues and trends with colleagues.
SITTTSL005:Sell Tourism Products and Services
1(a). Establish rapport with customer to promote goodwill and trust.
1(b). Determine customer needs and preferences, including cultural preferences and expectations.

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SITTIND001 - Source and Use Information on the Tourism and Travel I…Sell Tourism Products and Services - Report Writing Assignment Help 5/29/21, 2(54 AM

1(c). Identify appropriate products to meet customer needs and specific information and advice relevant PUBH6005: Epidemiology - Difference
to these products. between Association and Causation,
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1(d). Identify any customer requests which, if met, would breach ethical and legal commitments.
Contemporary Issue/Trend from The
2(a). Use product knowledge to tailor product options to specific customer needs. Tourism and Hospitality Industry &
2(b). Make any product suggestions according to current promotional focus and organisational Literature Review - Tourism Assignment
preferred product arrangements. Help

2(c). Make customer aware of additional products that may enhance their request and maximise the SITXFSA004 : Develop and Implement a
sale profitability. Food Safety Program - Health Assignment
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2(d). Source additional information to meet specific customer needs.
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3(a). Provide appropriate scope and depth of current and accurate product information and advice, Expectations - Production Flow Chart -
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3(b). Suggest alternative products if desired products are unavailable.
3(c). Promptly present all options in a clear format and style. BSL204: Tourism and Hospitality Law -
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3(d). Disclose any sales and product coordination fees in a clear and accessible manner. Hospitality and Tourism Market
4(a). Clearly explain and promote product features and benefits. Assignment Help

4(b). Provide additional information to address customer questions and objections. Tourism Management Strategies - India -
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4(c). Select and use techniques at the appropriate time to close the sale with the customer.
SIT50416 Diploma of Hospitality
4(d). Identify and act on opportunities to enhance the quality of service to customers.
Management - Hospitality Assignment
5(a). Where appropriate, make follow-up contact with customer. Help
5(b). Provide required after sales service according to organisational procedures. Corporate Social Responsibility and the
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SITTTSL006: Prepare Quotations
Management Assignment Help
1(a). Create records to administer customer details and requirements.
Creative and Unique Tourism Product -
1(b). Negotiate costs with suppliers according to commercial agreements and relationships, and within Need for Spiritual Experience - Relaxation -
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Tourism Assessment Answer
1(c). Calculate commissions or mark-up net costs according to organisational procedures to determine a
profitable selling price. Tourist Consumption Behavior In The
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1(d). Calculate any additional taxes, special fees and other charges.
Assignment Help
1(e). Calculate any required currency conversions.
1(f). Calculate final cost of product or service package or itinerary.
1(g). Check product or service package or itinerary calculation against all individual product and service
components.
1(h). Keep detailed records of method of calculation, according to organisational formats.
2(a). Prepare quotation to reflect required customer inclusions.
2(b). Promptly provide quotation to customer according to organisational procedures and formats.
2(c). Include accurate details of cost of product and service provision, and conditions and limitations of
quotation.
2(d). Offer secondary quotations with options, as appropriate.
2(e). Record details of quotation accurately and file according to organisational procedures.
2(f). Minimise use of printed materials and maximise electronic transmission and record keeping to
reduce waste.
3(a). Adjust and update quotations to take account of changed requests or arrangements.
3(b). Provide most up-to-date quotation to customer inclusive of current conditions and limitations.
3(c). Record all details of adjusted quotations and file.
Assessment/evidence gathering conditions
Each assessment component is recorded as either Competent (C) or Not Yet Competent (NYC). A student
can only achieve competence when all assessment components listed under “Purpose of the
assessment” section are recorded as competent. Your trainer will give you feedback after the completion
of each assessment. A student who is assessed as NYC (Not Yet Competent) is eligible for re-assessment.
Resources required for this Assessment

Computer with relevant software applications and access to internet

Weekly eLearning notes relevant to the tasks/questions

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SITTIND001 - Source and Use Information on the Tourism and Travel I…Sell Tourism Products and Services - Report Writing Assignment Help 5/29/21, 2(54 AM

Weekly eLearning notes relevant to the tasks/questions

Instructions for Students

This assessment has to be completed In class At home

The assessment is to be completed according to the instructions given by your assessor.

Feedback on each task will be provided to enable you to determine how your work could
be improved. You will be provided with feedback on your work within two weeks of the
assessment due date. All other feedback will be provided by the end of the term.

Should you not answer the questions correctly, you will be given feedback on the results
and your gaps in knowledge. You will be given another opportunity to demonstrate your
knowledge and skills to be deemed competent for this unit of competency.

If you are not sure about any aspect of this assessment, please ask for clarification from
your assessor.

Please refer to the College re-assessment and policy for more information (Student
handbook).
TASK 1: Project Scenario
You work in a travel agency in Sydney specialised in corporate travel. You have been approached by a
firm to organise a conference for 14 people starting on the 1st of November this year, for 3 nights in
Sydney. They will be arriving from Singapore.
You will need to prepare a quote for the return airfare, 3 nights’ accommodation in any Sydney 5-star
hotel based on single rooms, conference room and facilities for 14 people. They will also require airport
transfers in both directions in Sydney.
On the hotel website check to see if there are group rates, you should also research about a conference
room to accommodate 14 delegates for the duration of the conference as well as airport transfers. In
some hotels they offer conference packages including these 3 elements (individual rooms, conference
facilities and transfers).
The quote for the airfare must include an economy class option for 7 delegates, and a business class for
the other 7 delegates, inclusive of all taxes/charges. Use the airlines websites to obtain current fares,
however be aware that you should not use low cost airlines like Jetstar since it is not appropriate for
business travellers.
1.1 Prepare for the client a quotation following the template on the next page. Please go to the website:
https://invoice-generator.com (You must only use this template) and complete with the information
obtained on your research. Remember that your quotation must include these 7 points:
• Full contact details of your business
• Overall price, your quote should be in both SGD and AUD
• Breakdown of the components of the price, indicating what is covered and what is not
• Period the quotation is valid for
• Schedule for when the services will be delivered
• Payment terms or schedule
• Terms and conditions of the quotation
1.2 Research on line the cost and availability according to the client preferences, in order
to test your planning and organising skills to promptly source and provide customer information.
1.3 Calculate gross, net and commission on the total package. The commissions on the
booking are: Airfare 5%, Accommodation and transfers 10%.
1.4 Write a sales email giving the customer a summary of the most relevant information
about your proposed conference package. Follow standards set out in the email writing document
available in e-learning, please see an extract on the following page. Attach your quotation to this email
and print both for submission.
1.5 Amend the quote: Your client is not happy with the hotel that you have chosen for the
conference and would like you to change it. Your client would also like for you to recommend some
restaurants near the hotel where they can go to dinner. You don’t need to write an email with this new
quote.
1.6 Compose a follow up after sales email to build a long-term relationship between the customer and

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1.6 Compose a follow up after sales email to build a long-term relationship between the customer and
your agency once the conference is over. For this email please use a large print format since you have
been told that the person you are writing to has a visual impairment. Follow standards set out in the
email writing document available in e-learning, please see an extract on the following page. Submit a
print out.
Task 2: Presentation
You are the manager of ACA Travel and you have been asked to do a presentation to assist other
industry workers in relation to Ethical Tourism.
Collect all the information and deliver a PowerPoint presentation outlining the following: (Must be at
least 10 Slides). You will need to print a copy of your presentation and include it in your assessment.
2.1 In the presentation you will Briefly give your understanding of Eco Tourism and the
importance of it in the Travel and Tourism Industry and how a tour operator could conform to following
the Eco Tourism principles.
2.2 What would be the consequences of non-compliance of the code of ethics?
2.3 The Tourism and Travel industry operates under Federal and State legislation.
Provide a brief description of each of the following legal requirements and explain one (1) workplace
practice (example) relevant to the tourism industry for each.
a. Queensland Tourism Act 2003
b. Criminal Code Act 1995 (in regards to child sex offences outside of Australia)
2.4 What other legal regulations does the tourism business need to follow in relation to
their employees?
Task 3: Role Play Scenario
You work for a day tour company in Sydney. You have been asked to conduct a 3-hour tour of The Rocks
for 10 students from Tokyo University in the morning and then a group of 10 Dubai business men in the
afternoon. During the tours your supervisor notices that many of them are not really listening to you or
have a blank look on their faces.
You realise that some of them do not understand what you are saying.
Role Plays
Role play: Each student will take turns playing the tour guide role for 5 minutes twice in a simulated
scenario. 2 role plays, 5 minutes each.
Please refer to the marking guide on page 11 for marking criteria
Role play 1: Student -student group as tour guide - customers
You need to gather information from a group of customer who are going on a tour on The Rocks with
you as a tour guide.
Each student will take turns playing one of the roles for 5 minutes. Customers and tour guide
designated by your trainer, will role play in a simulated tour scenario using the flyers available in the
classroom.
In your role play, you must question your customers to find out their preferences and special
requirements using both open and closed questions as well as select appropriate verbal and non-verbal
language for your specific group. You will also suggest alternative products when their desired product is
not available and resolve any complaints.
Role play 2: Student-trainer as tour guide –senior tour guide.
Once you have completed the previous role play, your will then role play for 5 minutes with your trainer
who will act as a colleague. Seek advice from your trainer about products offered while on the tour, and
then question your trainer as if a supplier to find out more product details. Your trainer will ask you a
question to convert a 2400 times into a pm time.
For satisfactory results, the student will be able to demonstrate assertiveness, active listening, non-
verbal communication and other appropriate communication skills to complete this scenario. Your
trainer will assess you on the checklist that you will be observed against, which is on page 11.
Task 4: Project Future Travel Aghents
Become a Captain Cook Cruises accredited agent
Increase your skills, product knowledge and sales, gain access to exclusive marketing opportunities and
industry fares, receive a certificate of completion and make yourself more marketable in the job market.
Welcome to the Captain Cook Cruises Accreditation Program
What is it?
• A self-training program on Captain Cook Cruises.
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SITTIND001 - Source and Use Information on the Tourism and Travel I…Sell Tourism Products and Services - Report Writing Assignment Help 5/29/21, 2(54 AM

• A self-training program on Captain Cook Cruises.

• 2 training modules covering Sydney Harbour and the Murray River South Australia.
• Easy sign in and sign out method so you can come back and finish the program when convenient.
How long will it take?
• As little as 45 minutes per module, including reading the module and completing an exam consisting of
10 questions for module.
• It is not compulsory to complete all modules at once.
• A pass mark of 90% is required.
Accreditation Program
Once you have completed your registration (by clicking on 'done'), you will receive an email containing a
personal link to the Accreditation Program Information and Exam.
Please save this email, as should you wish to pause during the Exam and return at a later stage, you will
need to log on again using this personal link to complete the process.

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