SERVICE DISPATCHER, SECOND SHIFT, MUNICIPAL

LIGHT AND POWER

Incumbent serves as Service Dispatcher for Anderson Municipal Light and Power and is
responsible for operating telephone and radio.
DUTIES:
Dispatches routine incoming telephone calls to service crews. Enters required
information into computer, such as trouble calls and street light repairs. Maintains twoway radio contact with all Municipal Light and Power utility vehicles and transmits
messages to them.
Contacts duty foreperson and supervisor after regular hours to arrange for necessary
emergency service to customers.
Maintains proper records of crews and records all incoming messages.
Locks and secures building and switches PORCHE system to answering service as
needed.
Learns new skills as job dictates.
Maintains professional attitude in dealing with customers and utility office on credit and
all other issues.
Works scheduled or unscheduled overtime with weekend rotation.
Performs related duties as required.
I. SKILLS AND KNOWLEDGE: High school diploma or GED.
Knowledge of and ability to use a telephone, two-way radio, and computer with typing
skills required. Ability to speak distinctly.
Knowledge of utility personnel for calls to various crews who will handle the emergency
call. Ability to determine if the emergency is the customers responsibility or the
responsibility of the utility, especially on after hour emergency calls. Follows
standardized questions to determine the nature of the trouble.
Ability to read maps and working knowledge of the streets, subdivisions, industrial and
commercial sites, and other locations in the service area.

Ability to work alone often and maintain responsible working attitude.

Ability to effectively perform all essential duties of the position.
Ability to effectively communicate with co-workers, other departments, customers, and
the public, including maintaining professional attitude and being sensitive to
professional ethics, gender, cultural diversities, and disabilities.
Ability to learn new procedures to keep current knowledge and skills for the position.
Ability to work scheduled or unscheduled overtime with weekend rotation.
II. RESPONSIBILITY:
The incumbent is responsible for the information provided by the customer and
frequently works without supervision and exercises initiative and good judgment.
Responsibility to secure correct name, address, location, and exact nature of the
complainants call. Error can result in substantial inconvenience to the public and
additional cost to the utility.
III. PHYSICAL EFFORT:
Incumbent must sit for a long period of time and maintain constant attention to the
telephone, two-way radio, and outage monitoring system.
IV. WORKING ENVIRONMENT:
Incumbent works in an office environment often without supervision.

Read on
Status

Open

Category

City of Anderson Employment Opportunities

Salary

$25.85/HR

Published

Feb 03, 2016, 08:00 AM

Closing

Feb 09, 2016, 11:59 PM