Receptionist

ENGLISH FOR COMMUNICATION

PROFESSION

Antonius Alfa Putra

21033000042
Fakultas Ilmu Sosial dan Ilmu Politik
Description
A receptionist is an employee taking an office or administrative support position.
The work is usually performed in a waiting area such as a lobby or front office
desk of an organization or business. The title receptionist is attributed to the
person who is employed by an organization to receive or greet any visitors,
patients, or clients and answer telephone calls.
Responsibilities
The business duties of a receptionist may include answering
visitors' enquiries about a company and its products or services,
directing visitors to their destinations, sorting and handing out
mail, answering incoming calls on multi-line telephones or, earlier
in setting appointments, filing, records keeping, keyboarding or
data entry and performing a variety of other office tasks, such as
faxing or emailing.
 Depending on the industry a receptionist position can
Opportunities have opportunities for networking in order to advance
to other positions within a specific field. Some people
for may use this type of job as a way to familiarize
themselves with office work, or to learn of other
advancement functions or positions within a corporation.
Evolution and new
technology
Some small-to-medium-sized business owners hire a live remote
receptionist in lieu of a full-time, in-house receptionist, thanks to
advances in communications technology. As the phrase itself suggests, a
live remote receptionist deals with phone calls for a company in another
location using telephony private branch exchange (PBX) servers. Many
services can also schedule appointments and take credit card orders.
Some of the older receptionist services have been around for decades,
but these often operate very differently from modern services.
Advances in touch screen and 2-way video technology is changing
the way some receptionist work. New types of virtual video
receptionist systems now allows for live, in-house or remote
receptionists to manage office lobby areas from remote locations.
These virtual receptionists not only answer phones but also greet
walk-in visitors by utilizing a motion detection camera to "see"
visitors as they enter the building. The remote receptionist is then
displayed in a video window on a wall-mounted LCD, kiosk or
desktop all-in-one computer. The video receptionist and visitors can
then communicate via 2-way video, allowing the receptionist to
manage one or many office lobby areas from a central location.
Thank You For Your
Attention