11/12/09 OB

Chapter 3
Case Incident 2
Long Hours, Hundreds of E-mails, and no sleep:
Does this sound like a satisfying job?

Question 1
Do you think only certain individuals are attracted to these types of jobs, or is
it the characteristics of the jobs themselves that are satisfying?
Answer

These jobs are highly time consuming, often very stressful and these
sorts of jobs keep the employees away from their families.

Thus, only certain individuals are attracted to these types of jobs. These
employees hold certain characteristics like:
-

They are workaholic

Mostly they give higher priority to professionalism than their

personal life.

Those individuals find also certain characteristics of these jobs attracting

and appealing to
them.
-

The job offers higher status in the society.

They find their jobs challenging

Question 2

What characteristics of these jobs might contribute to increased levels of

jobs satisfaction?

Nermine Raouf
31 D

11/12/09 OB

Answer

People are usually high profile individuals. Enjoy controlling the

situation (not have the situation control them). They are usually high
energy who deal with people well.

Characteristics of these jobs that might increase job satisfaction can be:
o Autonomy/independence
o Positive feedback they have about their performance
o
o
o

Task significance (meaningfulness of work)

Task identity (Challenging)
Responsibility

o Skill variety and training /development

From the case, we can find

o John Bishop-advancement opportunities, salary, as well as

independency
o Irene-independency, challenging and stimulating characteristics of
the job
o Tiny Kruz- in a high rank and gets a high amount of salary and
travels to exotic locations
o David Clark- traveling around the globe to promote the channel
(finds it interesting), getting a high salary.

Question 3

Given that the four individuals we just read about tend to be satisfied with
their jobs, how might this satisfaction relate to their job performance,
citizenship behavior, and turnover?

Nermine Raouf
31 D

11/12/09 OB

Answer

It is important in any position to be satisfied with your job. As a

manager, that is one of the most important duties to fit people. With
satisfaction, attendance improves, performance improves, and they stay
with the particular company.
o

Job performance: Job satisfaction of the employees are positively

related with their performance . Employees in service jobs will be
able to satisfy their customers and increase their loyalty and
retention. Each of the individuals serves for the respective
organizations to the best of their sincerity and effort.

Citizenship Behavior: Citizenship behavior is the discretionary

behavior that is providing job performance beyond expectation and
speaking positively about the organization.
John Bishop and Irene Tse are willing to provide job performance
even more than they currently do and expose positively about their
work.
Though job satisfaction of tony Kurtz and David Clark brings
excellent job performance, they are neutral about citizenship
behavior. They dont seem outperform themselves, neither do they
come out with voluntary positive exposure to others.
Turnover: Job satisfactions of these individuals are negatively
related to turnover.
John Bishop and Irene are highly motivated by their work. They
would serve for the organization even more beyond expectation;
let alone withdrawal for the job.
Kurtz and Baker are satisfied with their jobs because of the
opportunity of traveling to exotic locations. Although their hectic
work schedule makes it difficult to maintain their relationship, they
wont quit the job.
David Clark is satisfied because of the perceived demand for his
job to others. Thats why, he is unwilling to quit the job.
What worry the organizations are the superior performance
employees where they are the first to leave in case of being
unsatisfied.

Nermine Raouf
31 D

11/12/09 OB

Question 4

Recall David Clarks statement that there are plenty of people who would
love to have this job. Theyre knocking on the door all the time. how
might Clarks perceptions that he has a job many others desire contribute
to his job satisfaction?

Answer

Some people like the pressure of knowing others want that job. It is a
pride thing. But most people do not like that pressure. Sure they do take
pride but they do not like to feel the instability of the pressure. Those
people that you talk about enjoy the pressure as an additional incentive
to excel.

Nermine Raouf
31 D