STRATEGI BISNIS KORPORASI RS SWASTA DI ERA JKN &

MASYARAKAT EKONOMI ASEAN (MEA) TAHUN 2015

DR. dr. Andry, MM, MHKes
Medan, 27 Februari 2015

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

JKN - BPJS

131.000.000 Peserta (November 2014)

no marketing cost
patient will definitely come to our hospital
Fixed Price
High Volume

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

JKN - BPJS

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

PT SILOAM INTERNATIONAL HOSPITALS TBK

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

OUR SAFETY DRIVEN CULTURE

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

PATIENT CENTERED
Patient Safety Goal
Access to Care and Continuity

DR. dr. Andry, MM, MHKes

of Care
Care of Patients
Assessment of Patients
Anesthesia and Surgical Care
Patient and Family Rights
Patient and Family Education
Medication Management and
Use
SILOAM HOSPITALS FOR INDONESIA
CARE AND COMPASSION FOR THE NATION

QUALITY & RISK MANAGEMENT FRAMEWORK

Customer
Relation

Occ Health &

Safety

Infection
Control

Information
Technology

Business
Analyst

Ancillary
Services &
Medical
Affair

Quality
& Risk

Corporate
Account

Product
Dept

Nursing

General
Affair

DR. dr. Andry, MM, MHKes

Human
Resources

Finance &
Accounting

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

 Remuneration System
INA-CBGs Tariff

Clinical Pathway
Case Management

Doctor

Capacity
Modeling
Productivity &
Utilization
Base for Operating
Budget

DR. dr. Andry, MM, MHKes

Medical
Quality &
Risk

Cost
Effective &

Efficiency
Daily Reconciliation
Daily Trial Balance
PPRA
PPA

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

PPA / ANTIBIOTIC RESTRICTION TEAM

Start
September 2013

Goals

Implement procedures of antimicrobial resistance management

Improve the correct use of antibiotics in hospital
Minimize antibiotic resistance in hospital
Improve hospital quality by focusing in patient safety

Programs

Evaluating the restriction of antibiotics use

Monitoring the application of restriction of antibiotic use in SHLV
Writing reports on the restriction of antibiotic use
Discussion on infectious cases in wards related to the use of restricted antibiotics

Number of Restricted antibiotic use

(June 2013 Mar 2014)
1600.00

Number of Vial (Average)

1200.00
800.00
400.00
0.00
Jun - Aug '13

Meropenem
500 mg

Meropenem 1
g

Imipenemsilastatin 1 g

Doripenem 500
mg

Cefepime 1g

Cefpirome 1 g

976.67

1535.33

90.00

3.33

264.33

68.33

4.33

67.33

6.67

141.00
8.00
17.67
50.00
SILOAM
HOSPITALS
FOR
INDONESIA

7.14

0.71

122.43

34.57

17.57

141.29

26.43

153.86
46.43
13.57
16.43
CARE
AND COMPASSION
FOR
THE NATION

DR.Sepdr.
MM,
'13 -Andry,
Mar 14
278.29 MHKes
883.57

Teicoplanin 400
mg inj

Vankomisin
500 mg

Linezolid 600
mg inj

Tigesiklin 50
mg

Micafungin 50
mg

Vorikonazol
200 mg Inj

Vorikonazol
200 mg tab

MEDICAL QUALITY & RISK

Clinical Pathways
Infection Control Committee
Clinical Service Indicator
Presentation of Death Cases
Presentation of Special/Difficult Cases
Quality & Risk Department
Risk Management Monitoring

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

COST EFFECTIVE & EFFICIENCY

Drug & Consumable
Hospital Staff Ratio
Bed Capacity Ratio
Electricity
Water
General Service

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

CAPACITY MODELING

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

REMUNERATION SYSTEM

Fee for Service

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

Kompas - September 2012

50% pasien berobat di Singapura adalah WNI.

Jumlah pasien Indonesia yang berobat ke

Malaysia 12 ribu orang per tahun.

Banyaknya kunjungan orang Indonesia yang
berobat ke luar negeri tentu memprihatinkan.
Mengapa kita tidak bisa memberikan layanan
medis yang lebih baik untuk rakyat kita?"
ungkap Menkes.
Masalah mutu serta kepuasan pelayanan.
DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

HOSPITAL CHALLENGES - REPUTATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

STRATEGI PELAYANAN KESEHATAN MEA 2015

Customer Oriented

Human Resources
Standard Operating Procedure
Hospital Services and Facilities

Quality & Risk Management

Physical Building
Hospital Information System

Marketing
DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

INFORMATIVE

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

HUMAN RESOURCES
Skill & Knowledge
Networking
Commitment
Communication
Ethic - Medicolegal
Innovative & Creative
Good Documentation
Foreign Doctors

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

STANDARD OPERATING PROCEDURE

Benefits

Encourages Ownership & Responsibility to Interact Across Management System

Reduces Bureaucracy of Compliance Management
Delivers Improvement in Organization-Wide Performance
Analysis and Improvement
Meaningful Use: Complete and Accurate Information - Better Access to Information - User Empowerment
Seamless Process and Centralized System
Efficiency & Effectiveness

Modules

Document Lifecycle Management

Issues Registration & CA/PA Management
Audit Lifecycle Management
Customer Management
Asset Management
Staff Competency and Development
Supplier Management
Mandatory Reporting System: Workflow and Analysis

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

FACILITIES

ETC

OPD

RADIOLOGY

LABORATORY

MEDICAL REHABILITATION

PHARMACY

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

FACILITIES

ICU/ICCU/NICU/H CARE

CATH LAB

OPERATING THEATRE

DIALYSIS

LDS

MEDICAL RECORD 24hrs

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

EMERGENCY DEPARTMENT
An effective Emergency Department that
will be manned by GP's well trained in
trauma care and able to stabilize victims of
stroke, heart attacks, and accidents.

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

MEDICAL EVACUATION

Right Place, Right Time, Right Care

Domestic and International

WE ARE READY!
DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

STATE OF THE ART EQUIPMENT

The best international state of the art modern, most advanced medical
equipments. This will be anchored on a 3 Tesla MRI 256 slice CT-Scan, and
a CathLab that will be able to diagnose the most complex of cases, IBA
Cyclotron and the latest Linear Accelerator for Radiotherapy.

CathLab

DR. dr. Andry, MM, MHKes

Linear Accelerator (Linac)

3T MRI

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

TELEMEDICINE (DIGITAL COMMUNICATION)

We present Tele-Medicine and other
formats of digital communication to allow
the regional hospitals access to the best
specialist services at our Centers for
Excellence, as well as the Hospital
Groups wider international network.

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

QUALITY PERFORMANCE

Safety

Effectiveness

Efficiency
Equitable and Patient
Centered
DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

EXPECTED OUTCOMES
Comprehensive IT solution
Complete Electronic Patient Record (EPR)
Apply and monitor quality measures to enhance standards and

optimize costs for the patient and organization

Full integration of all systems delivering clinical excellence and risk
management
Support of management decisions through a data repository and
statistical reporting structure
Economical usage of facilities, equipment and human resources
Time saving measures in each step of patient care and treatment
Providing comprehensive patient information and enhancing service
level

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

INTEGRATED CLINIC

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

PATIENT ENGAGEMENT
e-Registration www.clicksiloam.com
General Information &
Outpatient Call center 500181

Siloam Senior
Health Community
DR. dr. Andry, MM, MHKes

Diabetic Exercise

Asthma Exercise

Health Talk
SILOAM HOSPITALS FOR INDONESIA
CARE AND COMPASSION FOR THE NATION

HOSPITAL SERVICE QUALITY

Internal Audit

International Standard Organization (ISO)

Komisi Akreditasi Rumah Sakit (KARS)
Joint Commission International Accreditation (JCI)

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

PATIENTS BEYOND BORDER

How to determine if medical travel is

right for you, with an impartial overview

of benefits and cautions, plus "Do's and
Don'ts for the Smart Health Traveler."
How to find the best hospitals and
clinics around the world, with detailed
information on accreditation, treatment
specialties, and comparative costs.
How to plan and budget your trip for
the safest, most cost-effective health
journey, with hundreds of practical tips
for getting the very best treatment, often
at significant savings.
DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION

Thank You
DR. dr. Andry, MM, MHKes

SILOAM HOSPITALS FOR INDONESIA

CARE AND COMPASSION FOR THE NATION