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  • UYS Client Success Nokia Siemens Networks 293

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    Miguel Angel Tantacalle Bonifacio
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    1) Nokia Siemens Networks, a telecommunications company, partnered with Up Your Service to create a service culture that would distinguish it from competitors. 2) NSN sent over 650 executives and global leaders to Up Your Service workshops around the world and trained over 20,000 employees in customer service. 3) As a result of the Up Your Service program, NSN's customer surveys, loyalty scores, and service excellence have improved, helping the company maintain and grow its customer base in competitive telecom markets.

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    1) Nokia Siemens Networks, a telecommunications company, partnered with Up Your Service to create a service culture that would distinguish it from competitors. 2) NSN sent over 650 executives and global leaders to Up Your Service workshops around the world and trained over 20,000 employees in customer service. 3) As a result of the Up Your Service program, NSN's customer surveys, loyalty scores, and service excellence have improved, helping the company maintain and grow its customer base in competitive telecom markets.

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    © All Rights Reserved
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    31 views1 page

    UYS Client Success Nokia Siemens Networks 293

    Uploaded by

    Miguel Angel Tantacalle Bonifacio
    1) Nokia Siemens Networks, a telecommunications company, partnered with Up Your Service to create a service culture that would distinguish it from competitors. 2) NSN sent over 650 executives and global leaders to Up Your Service workshops around the world and trained over 20,000 employees in customer service. 3) As a result of the Up Your Service program, NSN's customer surveys, loyalty scores, and service excellence have improved, helping the company maintain and grow its customer base in competitive telecom markets.

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    © All Rights Reserved
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    of 1

    Tel

    : (+65) 6309 9668 Enquiry@UpYourService.com


    Tel : (+1) 302 309 0047 www.UpYourService.com

    NOKIA SIEMENS NETWORK


    United and Thriving Under the Banner of Service

    Every day, a quarter of the worlds population


    connects using Nokia Siemens Networks SERVICE EXCEEDS EXPECTATIONS
    (NSN) infrastructure and solutions. However, CLIENT
    competition is fierce in the telecom market, Making UP! Your Service the anchor Nokia Siemens Networks, B.V.
    and NSN must do all that it can to maintain for their global Service Excellence
    and grow its customer base. program, NSN sent 650 members of its HEADQUARTERS
    Executive Board and Global Leadership Espoo, Finland
    To support this effort, NSN turned to Ron Team to UYS leadership workshops in
    Kaufmans UP! Your Service program to create 14 locations around the world, trained COMPANY PROFILE
    a service culture that would distinguish NSN high-potential employees as Certified A multinational data networking
    from competitors. CEO Rajeev Suri explains, Course Leaders, and scaled curriculum and telecommunications equipment
    company founded in 2007 as a joint
    saying, Today, everyone has access to the to more than 20,000 team members in
    venture of Nokia of Finland and
    same information, technology is outdated 12 languagesall in less than 24 months.
    Siemens of Germany
    faster than ever before and competitors can Now, customer surveys are more
    replicate everything except our attitude, and proactive, loyalty scores are increasing,
    CEO PROFILE
    our service-focused actions. and service excellence is improving Prior to becoming CEO in 2009,
    across the organization. Rajeev Suri was head of services at
    NSN, a division which now accounts
    for over 45% of the companys
    revenues.

    TEAM MEMBERS
    70,000+ staff (including joinees from
    Now we see that, with a little bit of difference in our behavior, its $1.2B Motorola acquisition)
    we can all deliver much better service, and that helps everyone.
    LEMNA PARVINI SANI LOCATIONS
    Certified Course Leader 150+ countries
    Nokia Siemens Networks

    For more case studies, visit UpYourService.com/case-studies

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