MIYA WELLS

123 Address Ave Orlando, FL 32555 407-555-5555 myemail@email.com

OBJECTIVE

To obtain a part time internship/co-op position where I can contribute and enhance my skills for a future
career in social service.
EDUCATION

University of Central Florida Orlando, FL

Bachelor of Science Aug. 2017
Major: Interdisciplinary Studies
GPA: 3.474
Valencia College Orlando, FL
Associates in Arts May 2015
SKILLS

Organized and adaptable.

Proficiency in Microsoft Word, Excel, Outlook, and Access programs.
Multitasking a variety of responsibilities.
EXPERIENCE

Sedgewick Orlando, FL.

Leave of Absence Coordinator Feb. 2017 - Present
Analyzed reported Family Medical Leave (FMLA) requests. Made determinations based on state and federal regulations.
Ensured that on-going claim management is within company service standards and industry best practices. Supported the
organizations quality programs.
Established FMLA claims, tracked and coded documentation in accordance with internal workflow processes.
Analyzed FMLA claims, determined eligibility, and certified compliance with state and federal regulations. Identified
action plan, determined benefits due, and made timely case decisions based on service expectations as established by the
client. Communicated decisions and on-going expectations with claimants and clients.
Excellent oral and written communication, including presentation skills.
Maintained PC literacy, including Microsoft Office products. Possessed analytical, interpretive skills, strong
organizational skills, and excellent interpersonal skills. Ability to work in a team environment.

State of Florida Department of Economic Opportunity Orlando, FL.

Employment Security Rep I Aug. 2016 - Nov. 2016
Provided customer service for reemployment assistance claimants and general information for the public and/or
processing initial or additional claims filed online.
Responsible for several complex programmatic functions performed within the processes of the reemployment assistance
program.
Processed reemployment assistance claims and performed specialized work assignments to include: work search audits,
eligibility reviews, job service registrations, potential issues, rejected weeks reviews, and/or returned employer notices.
Accessed and researched necessary records to resolve issues or refer customers to a specific or appropriate program
specialist or supervisor.
State of Florida Department of Children and Families Orlando, FL.
Economic Self-Sufficiency Specialist I Nov. 2014 May 2016
Processed applications (conducted interviews, answered phone, processed verification) from clients who have either
applied or are receiving public assistance benefits including food stamps, Medicaid, and/or temporary cash assistance.
Applied the laws, rules, and regulations governing eligibility and granted determination for multiple public assistance
programs and the case administration of these programs.
Detected and evaluated potential fraudulent situations. Analyzed and interpreted written, numerical, and verbal data from
various sources.
Planned and organized caseloads/assignments to ensure work was completed in accordance with regulations related to
eligibility and timeliness.
Read, interpreted, and applied complicated and detailed regulations and policy directives.