Brooke

Fields
9110 amber Oaks Way
Owings Mills, MD 21117
H: 410-654-0413
M: 410-504-9010
Fieldsb76@yahoo.com
Objective/ Summary
I am a student with 4 years of customer service experience. Areas of expertise
include great customer service skills, familiar with the constant use of computers
and exceptional communication skills. My goal is always to put the customer first
and make sure they are happy.
Skills
Comfortable standing for long Strong organizational skills
time periods Active listening skills
Delivers exceptional customer Energetic work attitude
service Sharp problem solver
Neat, clean and professional Responsible
appearance Determined
Reliable team worker

Accomplishments
During all work experience, I assisted in maintaining preparation and service areas
in a sanitary condition, executed daily production lists and goals, greeted each
customer with friendly eye contact and a smile, making sure they felt comfortable.
Experience
June 2015 to Burger King Owings Mills, MD
August 2015
The primary duty is to work at a fast pace serving customers. Providing
swift but exceptional customer service. This also includes cleaning up,
making drinks or placing orders. Mostly communicating one on one with
customers that come by.
May 2013 Charlestown Retirement Community Catonsville, MD
to Wait Staff
August 2014 The primary duty was to serve residents in the dining area of the retirement
home. I was a waitress, I had to buss and set tables, set up salad bar or buffet
stations, provide great customer service to the residents, and reset my
section as well as perform an assigned clean up at the end of the shift.
Summer 2016 Augsburg Nursing Home Pikesville, MD
Wait Staff
The primary duty was to serve residents in the dining area of the nursing
home. I was a waitress; I cleaned off tables, and performed normal cleaning
procedures, such as sweeping, vacuuming, or cleaning dishes at the end of
the shift.
June 2017 Mission BBQ Owings Mills, MD
Cashier
 The primary duty was to greet customers as they walked in, take their
orders and collect their money. Also, you had to convince customers to buy a
$2.00 cup in order to support the USOs. Then at the end of the night we
performed cleanups so that the dining area was tidy.
Education
2018 Coppin State University Baltimore, MD, United States
Bachelor of Science: Biology Major
2014 Institute of Notre Dame Baltimore, MD, United States
High School Diploma

Extracurricular
- I am a participant of the Womens Basketball team at Coppin State.
- I volunteer as an assistant coach at Institute of Notre Dame when available.
- I train high school girls 3 times a week.
Basketball has helped me learn and demonstrate qualities such as
leadership, hard working, team-oriented, organization, etc. Where I
am today and what I have been through influences why I want to train
kids and help coach.
References
Deirdre Moore (Coach) 516-330-0030
Gail Elliott (Previous Manager) 410-486-4573
Rita Dean (Previous Manager) 585-727-4088