Heather McConn

227 South Locust st Canby, OR 97013

Cell:503-496-8395

Email: heathersama@yahoo.com

Professional Profile

I have 12 years of cashier and cooking experience, a year of hosting experience, one year of
waitressing experience and 5 months of call center experience. My areas of expertise include
being able to handle the register without ending up short on money, fast service, focused on
goals given to me, being reliable to cover shifts and not be late coming in, friendly to everyone
customers and co-workers, and putting the customers needs first. I have also been able to count
the inventory every week and once a month to ensure we are right on target for food cost and
we are not missing any product.

Qualifications

I am friendly

I am reliable

I am able to “crack the ice” with any person

I have 12+ years of customer service skills

I am a quick learner

I am familiar with Microsoft office

I have experience with a POS system

I am a creative problem solver

I put customers needs first

I am able to work in groups or on my own

Work Experience

Kitchen Department Manager

March 2015 to present

McDonald's-Canby,OR

I handle doing the product order, inventory counts both weekly and monthly, training the crew
on proper product procedure, running the floor, handling customer complaints, doing deposit
and making change, doing food safety checks, and assisting the store manager.

Server/Kitchen Help

August 2014 to November 2014

Aurora colony vineyard-Aurora, OR

I was hired on to take food orders and serve the food, assist the cook with prep and assembly of
food, assist in wine tastings, cashing out orders, washing dishes and clean up.

Call Center Rep.

January 2014 to June 2014

Stream Global/Convergys-Wilsonville, OR

I was hired on to take calls and aid the consumer in the reason for calling. I would look up
product and help place orders over the phone if they were having a difficult time. I would
answer the questions about upcoming product and procedures for how they were coming out
and where they would be located on the website.

Waitress
August 2013 to January 2014

Country Pride Restaurant-Aurora, OR

I greet customers at the door, get their desired beverages, take their orders and enter them into
the computer, grab the food from the window and deliver to the customers, hand out checks
and change to the customers leaving, clean the tables after they leave and set them up for the
next customers, and clean the restaurant for closing. I also worked graveyard shifts with just me
and the cook.

Hostess/server in training

November 2011 to November 2012

Shari’s-Woodburn/Salem, OR

I greet customers at the door and walk them to their seats, get their desired beverages, handle
the cash register for the customers leaving, clean the tables aftr they leave setting them up for
the next customers, clean where I can, and handling the to go orders.

Stocks person

November 2008 to January 2009

Banana Republic-Woodburn, OR

I was hired on seasonally to bring clothes and accessories from the back to restock the store
during the busy holiday season, hen we close I cleaned up the store and reorganized, setting it
up for the next day.

Crew Trainer/Manager

June 2007 to August 2013

McDonalds-Woodburn, OR
 I trained the new crew member on how to use the register and what the menu at McDonalds
was. I also would work in the drive thru as the cashier as well as the one handing out the food. I
worked the front counter and in the kitchen making the food. When the management needed
help I was always there to lend a hand. For 6 months I was a manager. I also worked graveyard
shifts for 6 months to a year.

Education

Chemeketa Community College

Woodburn/Salem, OR- Marion County

General Studies

1 year completed

North Marion High School

Aurora, OR- Marion County

General studies

High School Diploma

Professional References

Brianna Young

503-467-9001