Olivia Weber

Cell: 602-550-1579
Email: oliviamarieweber33452@gmail.com

Education:
In progress, Arizona State University, Tempe, AZ (January, 2021))
Associates Degree in Arts, Chandler Gilbert Community College, Chandler, AZ (May 2019)
Freshman year at University of Arizona, Tucson, AZ (May, 2016)
CNA (Certified Nursing Assistant) certification, Westmec, Glendale, AZ (May 2015)

Experience:
Red Robin Bartender, S. Elgin IL (July 2021-present)
Strong customer service skills; working in a high volume restaurant that requires an extensive training
program upon hire. Promote monthly menu changes in addition to monthly specials and guest reward-
programs.

Honeyberry Pancakes and Café Manager, S. Elgin IL Jan. 2021-July

2021)
Managed a full staff in addition to managing food and product orders for the location; I was responsible
for keeping the restaurant clean, professional, welcoming, and up to company standards. Tracked
restaurant numbers daily, weekly, and monthly.

Famous Dave’s Bartender, Mesa AZ (Jan.2020-Dec, 2020)

Obtained drink knowledge, customer service skills and leadership skills. I worked as a team with fellow
bartenders each week, to keep the bar stocked, clean and ready for guests. I dedicate time to meet each
guest and form connections. I’ve learned how to upsell and create better experiences for each guest. I am
responsible for handling a cash drawer each shift in addition to acting as a leader to the rest of the staff.
Lastly, I am a certified trainer through Famous Dave’s, meaning I train all new front of house staff
members.

The Buckle Leader and Associate, Chandler AZ

(Sept. 2019-Jan. 2020)
As a leader, I’m responsible for opening/closing the store and meeting a sales quota each day. I hold
keys to the store, I’m responsible for coaching teammates each day and I handle customer service issues.
I count registers every morning/night and am responsible for their accuracy. I’m responsible for making
connections with guests and providing them with insight on our product.
Famous Dave’s Bartender, Gilbert AZ (Aug. 2017-Dec. 2019)
As a bartender, I am responsible for welcoming guests and giving them menu tours with my knowledge
about our food. I am responsible for mixing drinks and pouring beers for the entire restaurant and my
tables as well. It is my job to provide great service while making the bar a fine environment that
welcomes people back. I am responsible for handling a cash drawer each shift. Communication is very
important for this position; managers and employees are talking throughout the shift to ensure every
guest is taken care of.

Dennis Sage Home Entertainment, Tucson AZ (April 2017-June 2017)

As an administrative assistant, I was responsible for answering all phone calls, scheduling, filing
paperwork, and communicating with employees on a day-to-day basis. I was required to use Microsoft
office and excel.

Olive Garden Hostess, Tucson AZ (Oct. 2016-June

2017)
Hosting includes greeting guests immediately after they enter the restaurant, quoting accurate wait times,
seating guests, planning for large parties and reservations, accommodating any needs the guests might
have before they reach their table, refill drinks throughout the night, bring food to tables, communicate
with servers and cooks, communicate with my four managers, and thank guests as they leave. I’m also
responsible for cleaning and closing the restaurant at night and opening/preparing the restaurant in the
morning.

Charming Charlie Sales Associate, Tucson AZ (May 2016-Sept. 2016)

Provided excellent customer service to each customer that entered the store, assisted in creating floor
sets each month, worked as a cashier, closed the registers at night; counted cash, marked down the store
during sales, sold items to customers, closed the store and opened the store.

TJ Maxx Sales Associate, Phoenix AZ (February 2014

to January 2015)
Retail Associate who provided excellent customer service while maintaining a professional and clean
store. Cashier experience and customer service experience.

Skills:
I have strong customer service and interpersonal skills; over four years of restaurant and leadership
qualities. During this time, I’ve dedicated myself to creating long-term relationships with customers
through strong communication skills, prioritization and genuine connections. I equally enjoy working
independently and as a team with my coworkers; I’ve developed great time-management skills and
perseverance in both situations. I’m most proud of my ability to handle stress and customer complaints;
I’ve learned self-control and patience while working as a bartender.

References:
Ron Aeikans was my manager at Famous Dave’s – 480-254-6368

Jennifer Van Dusen was my manager at Buckle – 602-882-5273

Additional references are:

Kenzie Waechter
913-908-2391

Scot Brooks
850-797-6459

Shawna Titchner
480-356-0723