Giovann Gomez-Makel 
2249 Bay Haven Way 
League City, TX 77573 
(480) 381-7033 
gomezmakel@gmail.com 

EXPERIENCE 

San Luis Resort, Galveston, TX​ ​- General Manager​ ​May 2019 - Present 
● Managed the following food and beverage outlets within the resort: ( The Grotto, Blake’s 
Bistro, the Cove pool bar, Lobby Bar, Cup n Cone coffee shop, and room service. ) 
● Established workplace standards by developing new hire packets, daily checklists, and 
routine organization practices. 
● Monitored labor and purchasing costs on a daily basis making adjustments according to 
business fluctuations. 
● Personally oversaw any V.I.P guest food and beverage needs, amenities, reservations, 
and special requests. 

Word of Mouth Grill, Tempe, Az​ - General Manager ​January 2017 - May 2019 
● Worked alongside ownership in catering events and building clientele. 
● Assisted with the growth, and planning as the company built and established its first 
restaurant.  
● Conducted evaluations on restaurant personnel providing guidance about potential 
improvements in each employee’s performance. 
● Ensured all food safety procedures were strictly adhered to according to sanitary 
regulations. 

G’s Kitchen Meal Plans, Tempe, Az​ - Owner/ Chef ​October 2018 - April 2019 
● Managed kitchen staff and delegated tasks related to meal prep, cooking and delivering 
food in a timely order. 
● Kept up with industry trends and created new recipes monthly to keep the customers 
engaged with the menu. 
● Managed relationships with distributors, while always seeking the best price for services. 

Westin La Paloma Resort, Tucson, Az​ - Front Desk Associate ​August 2014 - January 2017 
● Communicated with the booking, housekeeping and maintenance departments to ensure 
prompt responses to guests’ needs.  
● Met and exceed guests’ expectations by anticipating the services they might require and 
suggesting local venues. 
● Firmly upheld company standards while handling guest complaints/requests in a quick 
and cordial manner. 

 
 
 

Four Points Hotel, Phoenix, Az​ - Front Desk Associate ​June 2012 - July 2014 
● Responsible for communication with guests in advance of weddings, corporate retreats, 
and other in-house events to ensure all of our facilities were prepared for their events. 
● Upheld a neat, organized front-of-house environment. 
● Created a warm and welcoming experience for guests as soon as they entered the hotel.  

EDUCATION 

University of Arizona, Tucson, Az​- Bachelor of Arts in Communication, minor in business 

administration 
August 2013 - May 2017 
 

Food Safety Manager Certified 

Texas Hotel & Lodging Association short course graduate