Megan Lewis

+44 07543.259.695
megan.lewis@fourseasons.com

11 Cranbrook Court
Fleet, Hampshire,
England,
GU51 4QA

Megan Lewis
SUMMARY OF QUALIFICATIONS

Manager on duty, responsible for successful operation of fine dining restaurant, breakfast,
room service, and banquet events.
Experienced in several food and beverage departments and several different roles.
Flexible team player, often stepping into different roles to support the
success of the department and hotel.
Experienced using OpenTable, Micros, Opera, Microsoft Word and Excel.
Consistently received positive guest feedback.
Involved learner and always ready to get contribute.
Excellent product knowledge and Four Seasons standards knowledge.

EXPERIENCE
FOUR SEASONS HOTEL HAMPSHIRE
FOOD AND BEVERAGE SUPERVISOR NOVEMBER 2014 CURRENT

JUNE 2013 -- PRESENT

Promoted to restaurant supervisor after 6 month in room service. As a supervisor, I

managed the formal dining room, the bistro restaurant, breakfast shifts, and banqueting
events.
My main goal for this role was increasing the efficiency of the host desk, improving
team communication and empowering the team to improve guest relations. This resulted in
a more cohesive and flawless guest experience, from the reservation stage to the dinning
experience.
Managed restaurant shifts.
Established more efficient and complete systems of communication amongst the team,
which resulted in an enhanced guest experience.
Motivated the team by creating incentive programs, which improved the teams
emotional connection with the guests.
Trained in fine wine knowledge, receiving distinction in the WSET 2 Award.
Instilled guidelines and training to ensure that standards were met on the hostess desk.
Worked with all hotel departments to go above and beyond the guest expectations.

Megan Lewis

+44 07543.259.695
Megan.lewis@fourseasons.com

Megan Lewis
+44 07543.259.695
megan.lewis@fourseasons.com

ROOM SERVICE COORDINATOR JUNE 2014 NOVEMBER 2014

After 6 months of serving in the restaurant, I was promoted to room service coordinator.
In room service I was manager on duty, taking full responsibility for the shifts,
ensuring all standards were exceeded, actively assisted guests to personalize and enhance
special occasions, organized VIP amenities and unique dining experiences.
Implemented new training tools for the role, including Micros training, and improved
departmental communication.
Contributed to the development of the Four Seasons app, which improves the guest
experience by making service requests effortless.
Managed and delivered guest expectations and special requests.
Organized amenity ordering and delivery to ensure seamless service.
Trained new staff members to deliver Four Seasons standards.
Assisted in the organization and management of the pool side service during summer months.

FOOD AND BEVERAGE SERVER DECEMBER 2013 JUNE 2014

Responsible for leading shifts and ensuring standards were exceeded.

Managed a team and section effectively, ensuring guest satisfaction.
Took ownership of the guest experience, adding special touches were appropriate.
Trained new team members, resulting in cohesive and consistent team work.

FOOD AND BEVERAGE INTERN JUNE 2013 DECEMBER 2013

Interned in Seasons Restaurant, mastering both AM and PM shift duties.
Took on extra projects including a themed evening feasibility project and revising the
standards training manual.
Grew from feedback and reviews, taking both management and colleague feedback positively.
Continuously received positive Medallia feedback from guests.
Assisted in the organization of hotel hosted charity events and monthly theme days.

SERVER
SAWMILL PRIME RIB AND STEAK HOUSE

JUNE 2012 SEPTEMBER 2012

Served in the lounge of the Sherwood Park Sawmill, catered to guests needs, and worked
effectively with a team to deliver exceptional service.
Responsible to orient and train new staff.
Participated in special events and charity functions.
Worked with Sawmill Banquets and Catering during the GreyCup celebration and the
Edmonton Indy Car Race, maintaining the banquet area for guests and ensuring satisfaction.

Megan Lewis

+44 07543.259.695
Megan.lewis@fourseasons.com

Megan Lewis
+44 07543.259.695
megan.lewis@fourseasons.com

EDUCATION
BACHELOR OF ARTS IN INTERNATIONAL HOTEL MANAGEMENT WITH HONOURS

20122013

Royal Roads University

Teamwork, multicultural communication, and task management are the main skills that I acquired at
Royal Roads University.
Relevant Courses include:

Multicultural Communications Management

Revenue Management
Managing Tourism
Industry Analysis
Human Resources
Leading Edge Hospitality

HOSPITALITY MANAGEMENT DIPLOMA PROGRAM WITH HONOURS

2010 2012

Northern Alberta Institute of Technology

Communication, teamwork skills, time management, and self-motivation are some of the main
attributes I acquired at NAIT.

VOLUNTEER WORK
EVENT AND VOLUNTEER COORDINATOR
CLUB 5 STAR

OCTOBER 2010 APRIL 2012

As an executive of Club 5 Star, the Hospitality Management club within NAIT, I helped
organize banquets, fundraising events and community nights.
I have been in charge of organizing volunteers, putting together raffle items and
acquiring gaming licenses. Both years I was active in the club we raised
$4500 for different charities.

ASSISTANT FUNDRAISING COORDINATOR

LIVING TRUTH CHRISTIAN SCHOOL

SEPTEMBER 2009 MAY 2010

I organized advertising for fundraising events and created awareness for the general public.
Encouraged community support and established a relationship between the
school and the communities.

Megan Lewis

+44 07543.259.695
Megan.lewis@fourseasons.com