PROBLEMS FACED

1. Couldnt deliver consignments on time to long time customers and thus lost their trust( 11 of them, all of them
being bulk orders)
2. Depreciation in market value, reputation and customer satisfaction.
3. Would definitely miss on future consignments.
4. Mental agony for the past few months.
5. Workers agitating due to non-payment of dues.

OBJECTIVES

1. Maintain long term amicable relations, and maintaining equilibrium in terms of sharing losses.
2. Payment of dues to workers as soon as possible (Rs 6,90,000)(46 workers).
3. Repair / payment for repair for the 34 sewing machines.
4. Maintain the integrity and reputation of my client and MRS Knit also
5. Try to find a viable solution and finally reaching a consensus with elaborate discussion with the other party.
6. And fulfillment of all losses incurred to my client (in the ballpark of 26 lakhs) on long term bases.

SOLUTIONS

1. Long term partnership, and discounts on other material to maintain equilibrium and distribute losses evenly
between both the parties (over a period of 7 years), help in maintain image and get more business eventually.
2. Would recommend your name to other business outlets and make sure that your image does not get tarnished
by this incident.
3. Maintain future ties, thus would be beneficial for both of us.

DEFENCES

1. 3 day policy was for replacement/return while as we are asking for repair.
2. In general 3 weeks is the amount of time needed to find the defect.
3. No recognizable defects when the package was received , since no part was either damaged or missing, thus
there would be no question of asking for a replacement or raising an issue .
4. The workers came after 6 days and the defects were then detected 10 days later and the complaint was logged
after that only.
5. Unfair terms and conditions.
6. Would ruin your reputation in the market

OTHER POINTS

1. Other sellers never had an issue to repair and even replace the products and thats how the market works.
2. A warranty is a general standard which must be complied with even if someone is new to market.
3. We readily agreed for mediation , what is your objective for mediation
4. Why didnt you respond to the letters or reminders given to you repeatedly by my client?
5. We are very old in this business, we know how the market works, and being a part and parcel of it for a long
time we would suggest you to consider changing your policy related to replacement since different goods would
need different time to recognize defects.
APPRICIATE

1. Great price
2. Commend great service
3. Future relations.