Limbonhai Building, Licoan, J.

Pacana Street, Puntod, Cagayan de Oro City

Tel # 088-855-3336, Fax # 088-231-4642 to 43

August 18, 2016

MR. JECHRIS OLANO

Operations Manager
N & G Realty and Development Corporation

Dear Sir:

We would like to humbly apologize in behalf of our company regarding the unfortunate incident
with our sub-contractor at site. He should have acted professionally despite the pressure and
elevated the matter to us, the contracting party.

We fully understand the disappointment and frustration that you have and we are sorry to
cause you that. There are no valid excuses for it.

Please be assured that we will take full responsibility and compensate for the insufficiency of
our service. It is important to us that a harmonious business relationship with our valued clients
must be maintained and for that we are taking necessary measures.

If there are any other issues that concern our attention, please directly contact the undersigned
through phone call or text message. By doing so, it will help us settle the issues at hand
accordingly with haste.

Thank you for doing business with us and we hope that this incident will not hinder us to do
more business in the near future.

God bless you and more power.

Respectfully yours,

Mr. Rodelito O. Templo

Sales Engineer
0905-753-1812

Ms. Starlight E. Lumacad

Installation Engineer
0936-427-8629

Engr. Eddie C. Ortega

Installation MAnager
0977-497-7920

Engr. Gerbie B. Gabutan

Marketing Operations Manager
0917-790-0605