SunPower Complete Confidence Warranty

A better warranty starts with a better product.

25 years
P
 anels
M
 icroinverters
R
 acking
P
 ower production

10 years
M
 onitoring hardware
*Smartphone and laptop not included.

Every part of your SunPower Equinox system is meticulously designed to work perfectly together, and rigorously tested
for long-term reliability. Thats why the SunPower Complete Confidence Warranty is the only warranty to cover your
whole system (not just the panels).

Complete System Warranty Complete Service Warranty

SunPower stands behind your entire systemincluding If you experience issues with your system within 25
power production. That way you never have to wonder years of purchase, SunPower will send a SunPower-
which company you can depend on. certified installation contractor to fix the issue
hassle free.
One company
T
 he only company that stands behind your entire system. Easy to reach
Easy process O
 ur national network means a SunPower-certified
No need for receipts, proof of purchase or written claims. installation contractor is right in your neighborhood.
And were always just a call away at 1-800-SUNPOWER.
Most comprehensive coverage
25 yearssystem on your roof. Labor, shipping, parts - it's all included.
10 yearsmonitoring technology. If SunPower replaces your panel, it couldn't be simpler.
Highest 25-year production warranty
A
 t a record-breaking 0.25% degradation rate, your
SunPower system will continue to produce more
energy than the vast majority of systems on
the market.

sunpower.com
 Conventional System Warranty SunPower System Warranty
Each part is made and warranted by a different manufacturer. One company backs everything.
*Smartphone and laptop not included.

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?
?

Pitfalls of conventional solar warranties:

You pay to ship new panels
You pay to package and ship defective panels
You must present original physical proof of purchase
You must make claims in writing
You have a short time frame to make a claim
You pay the manufacturer a testing fee if they dont find a defect

SunPower Complete Conventional Solar LG Panasonic

Confidence Warranty Warranties* Solar Warranty Solar Warranty
Product Warranty
12 Years 25 Years
Panel 25 Years 10 Years 15 Years, 25 Years
(NeON 2) (NeON R)
N/A N/A N/A
Inverter 25 Years (separate inverter (separate inverter (separate inverter
manufacturer warranty) manufacturer warranty) manufacturer warranty)

N/A N/A N/A

Racking 25 Years (separate racking (separate racking (separate racking
manufacturer warranty) manufacturer warranty) manufacturer warranty)

N/A N/A N/A

Monitoring Technology 10 Years (separate monitoring (separate monitoring (separate monitoring
manufacturer warranty) manufacturer warranty) manufacturer warranty)

Power Warranty
Start point 98% 97.5% 98% 95% 97%
Yearly decline 0.25% 0.7% 0.55% 0.4% 0.26%

End point 92% 80.7% 84.8% 87% 90.76%

Included Servicing / Labor

Shipping new part Yes No**
Shipping old part Yes No **
Installation Yes No
Warranty Terms to Note
25 years product (defect) coverage * Representative of standard-
for all customers. efficiency solar manufacturers
such as Trina, YingLi and
Allows relocation of system. Canadian Solar. Competitor
warranty information provided
Allows beachside installations.
from latest warranty documents,
as of June 2017.
** Shipping covered by some
conventional warranties.
Panel Only
No
No
Customer pays if no fault is found
by LG.
Original sales receipt required.
Modules must remain on the
original location.
Claim excluded if:
Ammonia damage (despite
claiming certification to IEC62716,
Ammonia corrosion testing)
Rust
LG warranty information taken from
LG's website in Aug. 2017.
No
No
No
25 years only if system is
registered within 60 days.
Claim excluded if:
Ocean spray
"No evidence of purchase,
or no proof of installation by
a qualified licensed solar or
electrical contractor."
Panasonic warranty information
taken from Panasonic's website in
Aug. 2017.

2017 SunPower Corporation. All Rights Reserved. SUNPOWER, the SUNPOWER logo, SUNPOWER EQUINOX and DEMAND BETTER SOLAR are trademarks or registered trademarks of SunPower
Corporation in the U.S. and other countries as well. All other logos and trademarks are properties of their respective owners.