Samantha Kallien

630.723.4676
samantha_kallien@yahoo.com

Professional Summary:
Fashion industry professional with over 8 years of experience in retail and styling sectors. Detail
oriented with the ability to multitask and meet multiple deadlines. Excels at customer relations,
organization, planning, communication, conflict resolution, while remaining empathetic and
attentive. Works with a level of enthusiasm that cant be found elsewhere, and is extremely eager to
learn and grow. Experience includes:
Managing client service issues and complaints
Supervising and training staff
Providing exceptional service in a timely manner
Microsoft Office
Adobe Photoshop and Illustrator

Education:
Columbia College Chicago, September 2014-present
Bachelors degree in Fashion Business; anticipated graduation December 2017
3.4 GPA | Experience in advertising, business, and merchandising classes

Professional Experience:
H&M, March 2014-present
Full-Time Sales Advisor, Trainer
Supervises and trains new employees
Maximizes profits by completing sales transactions
Provides exceptional customer service
Travels to multiple upcoming store locations and prepares them for grand opening
Supports at various store locations to maximize company profits
Updates district team on status of current store issues
Dresses mannequins and rearranges sales floor

Gloria Jeans Coffees, August 2009-March 2014

Supervisor
Supervised and delegated work of 15+ employees
Successfully managed customer service issues
Maximized profits by completing orders to customer satisfaction
Managed multiple cash drawers at beginning and end of day