Organizational Behavior 2017

Presented To:-
“Sir Usman Baig”

Subject:-
“Organizational Behavior”

Topic:-
“Project on Organizational Behavior”

Presented By:-

“Abdul Haq (BCMF14M004)”

“M. Farqan (BCMF14M005)”

“Ali Raza (BCMF14M011)”

“Ali Haidar (BCMF14M013)”

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Table of Contents

INTRODUCTION...................................................................................................................................... 3

Address.................................................................................................................................................................. 4

Products ................................................................................................................................................................ 4

Mission .................................................................................................................................................................. 4

Vision..................................................................................................................................................................... 4

1) DIVERSE OR HOMOGENEOUS WORKFORCE ............................................................................ 4

Types of Diversity .................................................................................................................................................. 4

Age ............................................................................................................................................................................4
Education ..................................................................................................................................................................4
Gender.......................................................................................................................................................................4
Disability ....................................................................................................................................................................5
Geographical .............................................................................................................................................................5
Religion ......................................................................................................................................................................5

2) ................................................................................................................................................................. 5

3) ATTITUDE OF EMPLOYEES ........................................................................................................... 5

Job Satisfaction ...................................................................................................................................................... 5

Job Involvement .................................................................................................................................................... 6

Organizational Commitment.................................................................................................................................. 6

4) EMOTIONAL LABOR ........................................................................................................................ 6

5) Daily Uplifts and Hassles .................................................................................................................................... 7

Daily Uplifts ........................................................................................................................................................... 7

Daily Hassles .......................................................................................................................................................... 7

6) PERSONALITY JOB FIT .................................................................................................................... 8

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Personality............................................................................................................................................................. 8

Skills ...................................................................................................................................................................... 8

Educational Level ................................................................................................................................................... 9

7) ORGANIZATION’S CORE VALUES ................................................................................................. 9

8) INTRINSIC AND EXTRINSIC MOTIVATIONS ............................................................................. 9

Intrinsic Motivations .............................................................................................................................................. 9

Factors of Intrinsic Motivation ............................................................................................................................... 9

Challenge ...................................................................................................................................................................9
Curiosity ..................................................................................................................................................................10
Cooperation.............................................................................................................................................................10
Recognition .............................................................................................................................................................10

Extrinsic Motivations ........................................................................................................................................... 10

Praise and Recognition ............................................................................................................................................11
Punishment .............................................................................................................................................................11

REFERENCES.......................................................................................................................................... 11

Introduction
The company which we have selected for our project is “SUPER CLASSIC Washing Machine
Company”. Its owner’s name is Haji Saif Ullah, it was established in 2002. They are producing
washing machines, Air coolers, Dryers etc. Their main product is Washing Machines and they
sell their products in different cities like Gujranwala, Lahore, Faisalabad and Rawalpindi etc.
They did not make profits in the beginning but with the passage of time they get introduced and
known in different cities. Till 2005-06 they survive with difficulties but after 2007 they starts
earning profits and become a well-known company in Gujranwala in this industry, their main
targeted areas are Lahore and Gujranwala. They start producing washing machines in the
beginning and when they get known in the market they thought they should introduce some more
products to expand their business. They start producing dryer machines in 2010 to enhance their
business, after that they also start producing Air Coolers in 2012-13 after the success of the dryer
machines. Now they have a strong position in the market of Gujranwala, Lahore and Faisalabad.

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Address
It is located at State No.1 Near BOSS Plastic Industry.

Products
Washing Machines, Dryer Machines and Air Coolers

Mission
To produce goods at cheaper cost by taking the quality of goods under consideration.

Vision
They want to be a No.1 company of Gujranwala in their field.

1) Diverse or Homogeneous workforce

There were almost diverse workforce existing in the organization and there were also
homogeneity exists in bit of factors (Education, Gender etc.).

Types of Diversity
Age
There the employees of the organization are not homogeneous in age factor, almost all
the employees of the company has different ages but most of the employees were belongs into 20
to 40 years age. Minimum age of the employee 16 year and most aged employees was 55 years
old there in the organization. They have some extra arrangements for the old/ experienced
workers, they has set some extra packages for them in shape of funds, extra salaries, allowances
etc.

Education
There is homogeneity exist in this factor in the organization. Almost all the employees
who work in this company are uneducated. All workers’ qualification is under middle (no one
have passed his middle examination) except one person who is work as a foreman there in the
organization, he has passed F.A and have 10 years’ experience in this field. They don’t have any
kind of extra arrangements for the educational employees who work as a labor there but for the
foreman they have some extra salary packages than other employees.

Gender
Only male employee works in the company, so there is another homogeneous factor
exists in the organization. Females are not allowed to work in the organization. There is not any
kind of special arrangements for this factor.

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Disability
There is also few disable employee are performing their part in the success of the
company. There are some extra arrangements for the employees who are disable, they give them
every kind of help which they need.

Geographical
It means whether the all employees relate to a specific area or they hire their employees
from different areas. In this company almost all workers belong to Gujranwala, it means there is
not diversity in this factor. People from different locations carry different kind of characteristics
and everyone can learn different attitudes each other. There is no geographical diversity in this
company so they don’t have set any special arrangement according to location.

Religion
Diversity of religion means that whether the organization allows only Muslims to work
here in the company or persons having different religions are allowed to work in the company.
This company does not have any kind of restrictions for the workers having different religions.
They allow peoples of all religions to work here in this organization. They allow them to perform
their religious obligations without any restrictions and they have set special arrangements for the
employees of different religions on special events.

2) Corporate Social Responsibility

Corporate social responsibility means whether they work for the welfare of the society in
different ways, when a company shows a constructive behavior towards society it is called
corporate social responsibility. They engage in corporate social responsibility, they have
separated a part of their earnings for the poor peoples as they can spend their life just like the
other people of the society.

3) Attitude of Employees
Attitude is a persistent tendency to feel and behave in a particular way towards some
object.

There are different types of work related behavior…

i) Job Satisfaction
ii) Job Involvement
iii) Organizational Commitment

Job Satisfaction
“It is the feeling of pleasure and achievement that you experience in your job when you
know your work is worth doing or the degree to which your work gives you this feeling.”

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In this company all the employees are satisfied from their jobs because they behave them very
friendly and take care of their all employees. They give them a fair wage to their employees
against their work and they also give them encouragement by appreciation by bonus, overtime
etc.

Job Involvement
“Job involvement refers to the psychological and emotional extent to which someone
participates in his/her work, profession and company showing up to work on time is half the
battle. Top performers are engaged in their work and have high job involvement.”

Most of the employees this company are fully involved in their jobs because they are satisfy
from their jobs and from the behavior of their owner. They are heartedly attached with their jobs
but few of them are not heartedly attached with their jobs so they are bit of less involved in their
jobs.

Organizational Commitment
“Organizational commitment is the bond employees experience with their organization.
Broadly speaking, employees who are committed to their organization generally feel a
connection with their organization, feel that they fit in and they understand the goals of the
organization.”

There are mostly employees are committed from their jobs because they earn a handsome and
fair wage for their services, so there the quitting ratio in this company is very low due to the
behavior of the owner with his workers.

4) Emotional Labor
“Emotional labor is the process of managing feeling and expressions to fulfill the emotional
requirements of a job. More specifically, workers are expected to regulate their emotions during
interactions with customers, co-workers and superiors.”

There is not high level of emotional labor is required because they do not interact face to face
with the customers. Only owner of the organization deal with the customers of the company in
case of absence of the owner foreman of the company deal with the customers. There is very
frank environment in the organization all colleagues behave very friendly but sometimes if they
have any kind of issue with their fellows then they show surface acting and their other colleagues
try to solve their issues.

They are fully allowed to express their feelings here in the organization with their colleagues or
superior. There is some values of the organization which employees have to follow them but
these values are very light and employees easily follow them without any disturbance such as

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they have to behave in good manners with colleagues and superiors, they have to use good
language (Urdu, Punjabi etc.) but they are not allowed to use rubbish language in the company.

5) Daily Uplifts and Hassles

Daily Uplifts:-

“Daily uplifts are the minor events that counteract stress.”

Daily Hassles:-

“Daily hassles are the minor events that occur throughout the day which causes
stress.”

Daily Uplifts
There are following Uplifts that employees are facing here in this company…

i) The employee who is very productive is being rewarded by the organization.

ii) The employees who do not take any leave or the employee who take least leaves from
the company is appreciating from the owner and get rewards from the owner of the
company, this thing motivate them not to be absent from the company.
iii) There is restriction on the leaves, employees are allowed to take maximum 2 leaves in
a month (Except legal leaves) and if they will take more than 2 leaves in the month
they will get punishment in the shape of fine and fine will be deducted from their
salaries, this thing avoid them to take more leaves.
iv) Employees who are work here on contractual basis are uplift by their compensation at
the end of the day for their work.
v) Employees who work here as permanent feel happy at the end of the month because
they will get their salaries now.

Daily Hassles
There are following Hassles that employees are facing here in this company…

i) Sometimes employees’ internal issues with other colleagues become a cause to affect
their moods and this ultimately will become the cause of low performance of
employees.
ii) Sometime when a worker need to take leave due to some serious issues and he
already had took allowed leaves from the company, he will be upset to the whole day
because he don’t take leave due to fine deduction in case of leave.

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iii) Sometimes employees depressed due to family issues and these issues decrease their
performance.
iv) Sometimes rude behavior of owner can affect the moods of the employees of the
company in case of getting insult from the owner without any mistake.

6) Personality Job Fit

“The Personality job fit theory postulates that a person’s personality traits will reveal insight as
to adaptability within an organization is expressed as their Person Organization (P-O) fit. This is
also referred to a person-environment fit.”

Personality job fit in organization’s context…

Here we are going to discuss the personality, skills and educational level of company’s
employees and requirements of job.

Personality
“The sum total of way in which an individual reacts and interacts with others, measureable
traits a person exhibits.”

A person’s personality is very important thing and he/she should choose his/her profession
according to the personality, because if our personality does match to our profession then we will
be more productive and this thing is important for organization and for our self as well. Here in
this company most of the workers have personality according to the requirement of their job but
some of them have not personality job fit in this company they are working here in this
organization just due to lack of employment opportunities and they cannot perform their
activities like other employees. They are looking for a good opportunity which does match to
their personality and they will quit from the organization.

Skills
“The ability to do something well.”

A skilled person is more productive and performer than an unskilled one, if a person is skilled in
the job then he/she can perform better and more than others because he/she don’t required
training and he already know what to do in this job and he/she will work faster than the trainee
workers because they need to learn what they have to perform in their job. There are almost all
the employees are experienced and skilled. They all are working here at least since 6 months and
it is enough time to learn something and they all have knowhow about their job and some of the
employees who are working here from the beginning of the company are the experts in their field
and almost 50% of the employees are expert in their job.

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Educational Level
Education is very important thing to get succeed in every field, but sometimes people get
succeed in their professions without having educational quality because they have lot of
experience and expertise in their fields they get succeed without education but they must did lot
of hard work to achieve expertise in their professions. Just like that here in this organization
education does not matter but experience and expertise does.

7) Organization’s Core Values

“Core values are the fundamental beliefs of a person or organization. These guiding principles
dictate behavior and can help people understand the difference between right and wrong. Core
Values also help companies to determine if they are on the right path and fulfilling their goals by
creating an unwavering guide.”

Super Classic does not have very vast values, there are very few values in the organization and
that’s why all employees do not feel any kind of hesitation to follow them. There are following
values of the organization…

i) They give preference to produce goods at cheap cost by taking quality into
consideration, because their first preference is middle class and poor people but they
also produce some high quality products for upper class peoples.
ii) All employees have to communicate with each other by using a good language which
could be Urdu or Punjabi, but if anyone uses abusive language he will be taking
seriously and owner of the company could take hard decision for him.
iii) All Muslim employees have offered all prayers till remaining in the company,
otherwise he could bear fine and fine will be deducted from his salary.

8) Intrinsic and Extrinsic Motivations

Intrinsic Motivations
“Intrinsic Motivation is defined as performing an action or behavior because you enjoy

the activity itself. The inspiration for acting on Intrinsic Motivation can be found in the action
itself.”

Factors of Intrinsic Motivation

Challenge
“We are best motivated when we are working toward personally meaningful goals whose
attainment requires activity at a continuously optimal level of difficulty.”

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In this company every employees have to produce a specific number of products when they
produce that required quantity of products then they could go to home or they can work here for
some extra time and they being rewarded for that extra time. This thing motivates them to
complete their work as soon as possible.

Curiosity
“Something in the physical environment attracts our attention or there is a discrepancy
between present knowledge or skills and what these could be if we engaged in some activity.”

The employees who are not very skilled or new employees who have lack of expertise and lack
of knowhow of their job sometimes are very curios to learn what they have to do in their job.
Here in this company some newly hired workers are very curios to learn about this job and this
thing motivate them to do more.

Cooperation
“We feel satisfaction by helping others achieve our goals.”

When the staff of an organization is cooperative there all employees get satisfaction to help each
other, in this company staff is cooperative and they get please by helping others, so they get fully
satisfied from their job and according to research a satisfied worker is more productive than an
unsatisfied one.

Recognition
“We feel satisfaction when others recognize and appreciate our accomplishment.” When a
person get recognize by the superiors for his efforts then they want to be more productive and try
to create their image in the organization. Here in this company employee get appreciation by the
employer by performing well and this thing motivate them to perform well.

Extrinsic Motivations
“Extrinsic Motivation refers to behavior that is driven by external rewards such as money,
fame, grades and praise. This type of motivation arises from outside the individual, as opposed to
intrinsic motivation, which originates inside of the individual.”

Financial Rewards
“Commissions, Bonuses, stock options and employee stock plans are compensatory rewards
used to motivate employees. Within the range of extrinsic motivations, these are “carrots.” The
drive for money and success can often get people.”

Here in Super Classic company all the employees get rewarded from their employer for their
efforts. This thing motivates them to be more productive and being good for the company.

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Praise and Recognition

“Some people aim to please, and nothing please them more than receiving praise for their
hard work. This extrinsic motivation is one of the strongest, most common motivations in the
workplace. Numerous studies show recognition and praise contribute more to job satisfaction
than financial incentives. Regularly delivering sincere and genuine compliments is a strong
extrinsic motivational method.”

There is cooperative environment in the company and all employees get recognition from the
employer for their work. If any employees have an idea he allowed to communicate that idea
with the employer and they get praise from the employer. This thing motivates them to bring
new ideas and get praise and appreciation.

Punishment
“when the heat’s on, many people take action or step up their performance. Knowing the
boss will be angry or their job may be on the line is a reason many people get their work done. Is
fear the best motivational tool in the arsenal? Psychologists and management experts debate this,
but it is definitely an extrinsic motivation.”

Employees get punishment here in this company if they show/perform a wrongful act. If any
employee does something which is against the values of organization or any person do anything
which is restricted by the employer or organization he will face punishment by the employer.
This thing not allows them to do anything wrong.

References
We are thankful to Mr. Irfan and Mr. Hafiz M Ateeq to make our project possible. They helped
us to make our meeting with the owner of “Super Classic Company” and we are especially
thankful to Mr. Haji Saif Ullah to guide us about their company and our project complete, we are
also thankful to all the staff of “Super Classic Company” because this project couldn’t be
possible without the coordination of the employees and we are extremely thankful to Sir Usman
Baig who give us an opportunity to apply practically what we have learned so far in the subject
of “Organizational Behavior” this will be really helpful for us in our practical life and at the end
we are thankful to UOS.GC for providing us a fabulous platform of learning, we are nothing
without UOS.GC.

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