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  • Deployment of Mobile CSC - Suggestions 26-11-12

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    Biswajeet Sen
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    The document is a letter from BSNL seeking input on a proposal to introduce Mobile Customer Service Centres. It asks Chief General Managers of Telecom Circles for their comments and suggestions on: (1) the relevance of mobile customer service centres, even if only for specific pockets; (2) the methodology to implement them if acceptable; and (3) the foreseen benefits, whether tangible, intangible, or commercial. BSNL is soliciting valuable comments on an all-India basis to assess the feasibility of this proposal before adopting it.

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    The document is a letter from BSNL seeking input on a proposal to introduce Mobile Customer Service Centres. It asks Chief General Managers of Telecom Circles for their comments and suggestions on: (1) the relevance of mobile customer service centres, even if only for specific pockets; (2) the methodology to implement them if acceptable; and (3) the foreseen benefits, whether tangible, intangible, or commercial. BSNL is soliciting valuable comments on an all-India basis to assess the feasibility of this proposal before adopting it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    7 views1 page

    Deployment of Mobile CSC - Suggestions 26-11-12

    Uploaded by

    Biswajeet Sen
    The document is a letter from BSNL seeking input on a proposal to introduce Mobile Customer Service Centres. It asks Chief General Managers of Telecom Circles for their comments and suggestions on: (1) the relevance of mobile customer service centres, even if only for specific pockets; (2) the methodology to implement them if acceptable; and (3) the foreseen benefits, whether tangible, intangible, or commercial. BSNL is soliciting valuable comments on an all-India basis to assess the feasibility of this proposal before adopting it.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    BSNL CORPORATEOFFICE S q{t-{trq"ITff{fq re'"llt{cs

    GSC Cell, -s *d t'qi{f, q-{6f{ sr ;q"mq)


    R.No.7,lR Hall'
    Eastern Court, JanPath s' w $ANchlAR
    BHARAT NIGAM LlMlTrn
    New Delhi 110001 N*'- (A lr1lndiaEnterPrtse)
    Govt.

    Ph: 23738889Fax: 23738780

    sugg'/6 26thNovember,2012
    No.16-8/2012/CSC/Employee

    To

    All ChiefGeneralManagers
    Telecom Circles/Distt.'
    BSNL

    ServiceGentre
    Sub: Deploymentof Mobile Gustomer

    AsuggestionhasbeenreceivedfromaBSNLem p|oyeeforintroducing
    s"*c" centre. wh",""t, the idea seemsto be good' it needs
    Mobilecustomer
    t o b e a s s e s s e d f r o m t h e a n g | e o t i m p r e * e n t a t . rcomments/suggestions
    o n . b e f o r e w e a d o p t are
    onA|||ndia
    your varuabre
    basis. rn orderto assessthJfeasibirity,
    solicitedcoveringthe following:
    centre even if it is for the
    a. The relevanceof Mobile customer service
    sPecificPocketsof dePloYment'

    b. lf acceptable, to implement;and
    the methodology

    c.Thebenefitsforeseen,tangible/intangib|eandcommercia|.

    Kindlysend your commentsat the earliest'

    AGM(CSC)

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