The quality management principles are:

 Orientarea catre client (customer focus);

  Implicarea conducerii (leadership);
  Implicarea personalului (involvement of people);
  Abordarea bazata pe proces (process approach);
  Abordarea sistemica (system approach to management);
  Imbunatatirea continua (continual improvement);
  Abordarea pe baza de fapte in luarea deciziilor (factual approach to decision
making);
  Relatii reciproc avantajoase cu frunizorul (mutuallz beneficial supplier
relationships)