Process of Understanding

 Data received from Sunny. But Payout not done

Question: Data showing in Sunny sheet but not found in consol UTR or pending Payout Sheet.

Answer: We are authorize only to Payout IMPS_FAILED/other Exceptional case with proper approval

Answer: Data which helpdesk is questioning is basically pending cases. We don't process pending cases.

 Merchant Master received from Tiwari Ji Team.

Question: SAP code is available but payout is found neither in pending Payout Sheet nor in consol UTR
sheet

Answer: Payout done on Preformat Code. If Preformat code status not updated payout will be on hold
till further updation received

 Pending Payout Sheet

Question: no reason is mention in pending sheet

Answer: Reason of Pending - Preformat code required (clearly mention in mail body)

 Consol UTR File

Question: data is not found in your sheet

Answer: check proper file. "SCW WALLET PAYOUT as on Today/Payout Date"

Question: Payout is rejected or Cancel. Help to track us

Answer: Payout cancel due to wrong bank details. Connect Tiwari Ji for Change in Preformat Code

 Data Working
Question: Is payout of this mid is releasing

Answer: Finalization of Payout is depending on many factors. If all fulfill payout surely release. More
time Finance take to explain question by checking from data more time will it take to process payout
and credit in merchant account.
  Bank Account Mapping

Question: Please find attached merchant bank statement and tell reason why amount not credit in
merchant account

Question: Please check this issue where amount showing settled in panel but same is not reflecting in
bank statement.

Answer: Account linking is done by Tiwari Ji Team. Finance has no role in it

 Payout is rejecting now processing in Wallet. Please confirm

Answer: Process already done. Consult with CM/Ranjana

 Please make payout. Conversion mail share

Question: Finance added in conversion of merchant mail

Answer: for Making Payout Txn Id, Recon Id and mid is required none is mention in conversion. Please
share merchant detail whose payout you need.

 Question beyond above questions

Answer: Welcome to Answer anytime

End