SSS eGOV

CONTRIBUTIONS: Comparison Old vs. New process

From To
Filing is in BancNet eGOV Filing is done in My.SSS

No SSS reference number Uses SSS generated Payment

Reference Number (PRN)

No validation of SSS reference Real-time fetching of available

number PRNs for payment

LOAN PAYMENTS: NO CHANGE in process

SSS eGOV

Process Flow
SSS eGOV
Process Flow
SSS eGOV
SSS eGOV
SSS eGOV

SSS eGOV Payment Screens

SSS eGOV
Maker Screens
• Selects SSS Contributions
SSS eGOV
• Under “File Format:, selects “SSS PRN”
SSS eGOV
• Enter PRN, click on “Upload”
SSS eGOV
• eGOV system validates PRN with SSS
SSS eGOV
• Uploading will not push through is if PRN number is invalid
or is paid/used already
SSS eGOV
• If PRN is valid, transaction is recorded instantly after
successful upload
SSS eGOV
• Transaction details are reflected in Payment Inquiry screen,
with status GENERATED
SSS eGOV
• An e-mail with transaction details will be sent to notify the
checker or approver
SSS eGOV
• Transaction can still be cancelled by Maker at the Payment
Inquiry page
SSS eGOV
Checker/Approver Screens
• Notification will be displayed on the checker's/approver's
dashboard
SSS eGOV
• Click on the notification to view transaction details in the
Authorize Payment page
SSS eGOV
• Checker/Approver also has the option to search for the
PRN in the SPA/PRN search field
SSS eGOV
• Checker/Approver can either Authorize or Cancel the
transaction
SSS eGOV
• Whether authorized or cancelled, an e-mail with transaction
details will be sent to notify approver
SSS eGOV
• For Final Approver – PIN pad appears for authorization of
transaction
SSS eGOV
• Once approved, “transaction successful” screen appears
SSS eGOV
• E-mail with transaction details will be sent to Final Approver
SSS eGOV

Q&A
SSS eGOV – Q&A
Q: What will happen to customers who enrolled in
eGOV prior to deactivation (pre Feb 01, 2018) - Do they
have to do anything to activate their access? Or will
they automatically see ‘SSS’ in their dropdown of
agencies?

A: There is no need for the employers to reactivate

their access. They will automatically see CBC when they
access their SSS profile.
SSS eGOV – Q&A
Q: What will happen to customers who enrolled in
eGOV after the SSS deactivation (Feb 01, 2018
onwards).

A: Those who enrolled in eGOV after SSS

deactivation, logically, will not be able to set-up SSS as
agency and its users and user profiles. Hence, Corp
Admin has to set it up before they can pay.
SSS eGOV – Q&A
Q: Will clients still file their contributions and loan
payments through SSS eGOV?

A: No need for contributions. Filing of contributions is

done via SSS website (My.SSS). They only need to
indicate the Payment Reference Number in eGOV.

However, for loan payments, filing is still done via SSS

eGOV, following the old process.
SSS eGOV – Q&A
Q: Will clients still file their contributions and loan
payments through SSS eGOV?

A: No need for contributions. Filing of contributions is

done via SSS website (My.SSS). They only need to
indicate the Payment Reference Number in eGOV.

However, for loan payments, filing is still done via SSS

eGOV, following the old process.
SSS eGOV – Q&A
Q: What happens if client makes an erroneous
payment, can it be reversed?

A: No, it cannot be reversed anymore. Client has to

coordinate the same with their SSS Branch.
SSS eGOV – Q&A
Q: For any concerns on PRN, or problems with their
payment (e.g. un-posted or mis-posted, over or under
payment, etc.), who should the client call?

A: Advise client to coordinate with their SSS Branch, or

SSS PRN Customer Hotline at 920-6446 to 55.
SSS eGOV

Quick Guide to Employers/Members

Source: SSS
SSS eGOV
How to get the PRN
Securing a PRN is as simple as updating the one’s data
with the SSS. There are three ways to do this:

FOR EMPLOYERS:
1. Log in to your My.SSS account
2. Click on Payment Reference Number (PRN)
3. Review and edit your e-CL (Electronic Collection List)
4. Generate Payment Reference Number (PRN)
5. Present the PRN when paying your SSS contributions
6. View SSS contributions instantly after payment
SSS eGOV
FOR INDIVIDUAL MEMBERS
SSS will send the PRN to the member’s registered
mobile number and email address

Or request your PRN through:

1. Email at PRNHelpLine@sss.gov.ph or
onlineserviceassistance@sss.gov.ph
2. SSS Call Center – 920-6446 and 917-7777
3. E-Centers in SSS branches
4. SSS Tellering Counters and Payment Channels
SSS eGOV
SSS eGOV
SSS eGOV
SSS eGOV

Thank you.