Professional Documents
Culture Documents
Procedure to be followed on 4th of every month to refresh all the costing calculations.
Sheet name Changes
Both Delivery support table and Service and support table needs to be updated with
1. Average salary per officer
2. officer to business mapping
Fixed cost
break up 3. Officer to role mapping
Source data: HC file from HR
while updating table 1 consioder only ICF and MCC officers of service delivery and call c
while updating table 2 consioder all officers (ECF, ICF and MCC) officers of business othe
Average salary per month, Communication costs, Productivity factor, Buffer etc. assump
that are highlighted in blue, needs to be reviewed.
Officer cost Source- Latest month no.s. refer HC file from HR for average salaries, Monthly finaincal
other elements.
Time taken by CCO per service needs to be updated every month based on the inputs f
CCO time& Callcentre team
Other Aslo orders to samples collected for Dia@Home and Orders to tests done for radiology
assumptions to be ascertained from Sales data and updated as necessary.
Refer to every "### UC" sheet's cell "m3" for updation of the consolidated monthly ord
Recovery of processed, sourced from revenue MI
overheads Refer to every "### UC" sheet's cell "r8 & r9" for updation of the revocery % for asset r
and transcation related costs, sourced after discussion with CFO
Time in Hrs update utilization standard time per order in time per order field (column H) of Every sh
baration, Fleet management,
alculations.
ds to be updated with
factor, Buffer etc. assumptions HC file from costing = HC file from HR.
costs
Location Hyderabad 889,864
Fixed costs
Marketing
ratio
Total cost
10% Asset
90% Expense
Facility costs and other admin costs are alloca
Nursing
32 30-day Pkg. 30.0 2.0 48.5 95.0
(12 Hrs.)
Nursing
33 30-day Pkg. 30.0 2.0 48.5 95.0
(24 Hrs.)
Physiotherapy
34 30-day Pkg. 30.0 2.0 48.5 95.0
(Single Visit)
Specific consumables are charged and recovered seperately(cost +10%) from customer as a sep
Delivery
Delivery Delivery Security Delivery support Total delivery FC Numbe of Orders
House
Electricity Salaries
Keeping
173,303 89,796 - 6,399,400 7,552,363 33,760 Delivery suport incluide
223.71
Corporate Numbe of
Marketing Total Recovery
salaries Orders
Corporate Corporate
Consumables Delivery
L2 Cost overheads- overheads- CP of CH
(₹) overheads Transcation Assets
costs
Location Hyderabad 889,864
Fixed costs
g ratio
Total cost
10% Asset
90% Expense
Facility costs and other admin costs are alloca
Glycosylated Hemoglobin
5 TS1500DGHDBAE0002 (GHb/HBA1c) - Whole 1.0 2.0 3.8 7.4
Blood
Complete Urine
14 TS1500DGHDPAD0001 Examination (CUE) - Urine 1.0 2.0 3.8 7.4
Thyroid Stimulating
15 TS1500DGHDBAC0090 Hormone (TSH) - Serum 1.0 2.0 3.8 7.4
16 TS1500DGHDBAC0046 Creatinine - Serum 1.0 2.0 3.8 7.4
17 TS1500DGHDBAC0032 Calcium - Serum 1.0 2.0 3.8 7.4
18 TS1500DGHDBAC0078 Phosphorus - Serum 1.0 2.0 3.8 7.4
25-Hydroxy Vitamin D
19 TS1500DGHDBAC0003 (Calcifidiol) / Vitamin D - 1.0 2.0 3.8 7.4
Serum
Intact Parathyroid
20 TS1500DGHDBAC0065 Hormone (iPTH) - Serum 1.0 2.0 3.8 7.4
21 TS1500DGHDBAC0126 Liver Function Test / LFT 1.0 2.0 3.8 7.4
Hemoglobin / Hb - Whole
22 TS1500DGHDPAE0017 Blood 1.0 2.0 3.8 7.4
Aspartate
28 TS1500DGHDBAC0020 Aminotransferase 1.0 2.0 3.8 7.4
(AST/SGOT) - Serum
Alanine Transaminase
29 TS1500DGHDBAC0006 (ALT/SGPT) - Serum 1.0 2.0 3.8 7.4
Activated Partial
Thromboplastin Time -
90 TS1500DGHDPAA0001 (APTT/PTTK) Citrated 1.0 2.0 3.8 7.4
Plasma
91 TS1500DGHDMAC0028 Dengue IgG - Serum 1.0 2.0 3.8 7.4
TS1500DGHDMAW0002 Culture & Sensitivity -
92 Aerobic - Stool 1.0 2.0 3.8 7.4
93 TS1500DGHDBAC0085 Protein Total - Serum 1.0 2.0 3.8 7.4
Absolute Eosinophil Count
94 TS1500DGHDPAE0003 / AEC - Whole Blood 1.0 2.0 3.8 7.4
119 TS1500DGHDBAC0054 Folate (Folic Acid) - Serum 1.0 2.0 3.8 7.4
Malarial Parasite
TS1500DGHDMAE0012 Identification (Quantitative
120 Blood Count) - Whole 1.0 2.0 3.8 7.4
Blood
Angiotensin Converting
121 TS1500DGHDBAC0015 Enzyme (ACE) - Serum 1.0 2.0 3.8 7.4
Lactate Dehydrogenase
122 TS1500DGHDBAC0069 (LDH) - Serum 1.0 2.0 3.8 7.4
Glucose (G6PD
Quantitative) 6 Phosphate
125 TS1500DGHDBAE0001 Dehydrogenase - Whole 1.0 2.0 3.8 7.4
Blood
131 TS1500DGHDMAC0065 Rubella Virus - IgG - Serum 1.0 2.0 3.8 7.4
132 TS1500DGHDBAD0021 Protein - 24 hrs Urine 1.0 2.0 3.8 7.4
TS1500DGHDMAE0004 Culture & Sensitivity -
133 Aerobic - Blood 1.0 2.0 3.8 7.4
Smear for - Malarial
134 TS1500DGHDMAE0006 Parasite / Smear for MP - 1.0 2.0 3.8 7.4
Whole Blood
Gamma Glutamyl
135 TS1500DGHDBAC0056 Transferase (GGT) - Serum 1.0 2.0 3.8 7.4
IT Corporate Numbe of
Marketing Total Recovery
(support) salaries Orders
1.97
Corporate Corporate
Consumables Associate cost Delivery
L2 time L2 Cost overheads- overheads-
(₹) (₹) overheads Transcation Assets
CP of CH
933.1
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Delivery Fixed
Delivery Delivery
Rentals Electricity
costs
Location Hyderabad 889,864 173,303
Fixed costs
Marketin
g ratio
Total cost
10% Asset 25%
90% Expense 75%
Facility costs and other admin costs are allocated
29 TS1590FACRIMR0067 MRI LUMBO SACRAL SPINE 1.0 2.0 7.3 14.2 1.6
30 TS1590FACRIXR0167 XRay - AP & LAT LUMBO 1.0 2.0 7.3 14.2 1.6
SACRAL SPINE
59 TS1701FACPKMT0004 MAA
Male
TV Executive Package
1.0 2.0 7.3 14.2 1.6
MRI WHOLE
78 TS1590FACRIMR0097 SPINE[SCREENING] 1.0 2.0 7.3 14.2 1.6
79 TS1590FACRIMR0071 MRI ORBIT 1.0 2.0 7.3 14.2 1.6
80 TS1590FACRIMR0091 MRI LEFT SHOULDER 1.0 2.0 7.3 14.2 1.6
81 TS1590FACRICT0034 CT - LEFT FOOT 1.0 2.0 7.3 14.2 1.6
82 TS1590FACRIXR0120 XRay - LAT LEFT HEEL 1.0 2.0 7.3 14.2 1.6
TS1590FACRIXR0135 XRay - AP & LAT LEFT KNEE
83 JOINT 1.0 2.0 7.3 14.2 1.6
84 TS1590FACRIXR0041 XRay - AP & LAT CHEST 1.0 2.0 7.3 14.2 1.6
MRI CERVICAL SCAN WITH
85 TS1590FACRIMR0026 CONTRAST 1.0 2.0 7.3 14.2 1.6
105 TS1590FACRIXR0001 XRay - AP ABDOMEN PLAIN 1.0 2.0 7.3 14.2 1.6
Corporate Numbe of
Marketing Total Recovery
salaries Orders
Corporate Corporate
Consumables Associate cost Delivery overheads-
L2 Cost overheads Transcation overheads- CP of CH
(₹) (₹) Assets
costs
Location Hyderabad 889,864 173,303
Fixed costs
Marketin
g ratio
Total cost
10% Asset 25%
90% Expense 75%
Facility costs and other admin costs are allocated
Corporate Numbe of
Marketing Total Recovery
salaries Orders
Corporate Corporate
Doctor cost (₹) Consumables Associate cost Delivery overheads-
overheads Transcation overheads- CP of CH
(₹) (₹) Assets
costs
Location Hyderabad 889,864 173,303
Fixed costs
ng ratio
Total cost
10% Asset 25%
90% Expense 75%
Facility costs and other admin costs are allocated
Corporate Numbe of
Marketing Total Recovery
salaries Orders
Corporate Corporate
l2 pharmacist Consumables Delivery overheads- overheads- CP of CH
cost (₹) (₹) overheads Transcation Assets
23.8 4.0 223.7 848.0 123.9 1,408.8 264.20
23.8 4.0 223.7 848.0 123.9 1,300.8 275.24
Delivery support Salary Count
ICF and MCC officers of service delivery and call centre 6,399,400 128
Services Delivery
Call Centre
Specialist Services
Total People cost Service and delivery support 33,207,464 460
Asset
Expense
₹ Lakh per m
Rent Electricity
Facility name Category
Corporate Service & support Fixed costs 33.78 7.01
office maintanance Hyderabad Delivery Fixed costs 1.98 0.75
Spokes Delivery Fixed costs 1.59 0.26
Delhi Delivery Fixed costs 5.33 0.72
42.68 8.75
- -
106 226
117 343
0.25
0.75
56080-TOURS&TRAVEL EXPENSES
Staff welfare
Other cost group
57030-PROFESSIONAL CHARGES-OTHERS
55555-RECRUITMENT EXPENSES
Conveyance considered seperateley in other sheet
16,498,752 10,309,312
16,498,752 10,309,312
Load Factor for xHOs 70%
Load Factor for Doctors and Specialists 60%
Load Factor for continuous officers 80%
Buffer for non continuous officers 24%
Buffer for continuous officers 34%
Total Revenue
Vertical generating % Contr
(As per V5) Calls received
by CCO Can I make this
30% and split
the rest b/w
eConsulting 462 40.00% myWellness
Diagnostics@Home 189 20.00% and
HealthInsuranc
Drugs@Home 233 20.00% e equally???
Care@Home 94 10.00%
Facilitation 196 20.00%
myWellness 0 0.00%
HealthInsurance 0 0.00%
Admin (Field Ops.) 0 0.00%
Total 1174
Pharmacist Internal
Facilitator POP(Admin.)
(SUPER POP) Consultant
0.29 0.00 0.02 13.60
0.58 0.00 0.04 0.00
1.44 0.00 0.00 0.00
0.29 0.00 0.00 0.00
0.00 2.07 0.01 0.00
0.00 0.00 0.00 0.00
0.00 0.00 0.00 0.00
0.29 0.00 0.01 0.00
2.89 2.07 0.07 13.60
Total
employee
cost
15,891
11,679
12,559
21,088 Buffer for leave and absenteeism
21,088
All other Connect
21,935 officers officers
11,987 Sundays # 52 -
23,405 Compulsory holidays # 10 10
16,821 Sick and casual leave # 18 24
590 Earned leave # 12 15
22,333 Training and others # 3 4
- Bench strength # -
19,283 Reason 2 #
22,884
70,884
70,884 Total # 95 53
% additional headcount required %
All other Connect
Probability officers officers
100.0 % 52 0
100.0 % 10 10
100.0 % 18 24
60.0 % 7.2 9
50.0 % 1.5 2
100.0 % 0
89 45
24.3%
CCO Time Spent
# Process flow
1 Client - CCO
2 HHO - CCO - L2
3 CCO - Client Physician
4 L2 - HCP
7 HHO - CCO - L2
8 CCO - Client
CCO Time Spent
Time in
Care@Home Time in min
(1st time)
min-
Weekly
package)
Quick registration/Authentication 2.5 2.5
Debriefing of Assessment Orders 1 1
Predeployment order
Assessment order
Triggers call to CCO for L2 interaction 3 3
Calls Client Physician for Schedulling appointment 1 1
Prepares Care Plan
Debriefing 2 2
L2 interaction 7
Bill reminders 4
Total 14.5 25.5
Frequency %
Normalised
L2 time taken 8 15
Direct Dx.
Diagnostics@Home First time Repeat Users
Quick registration 2.5
Initial call & Order taking 2 2
debrief call 0 0
Total time taken 5 2
75% 25%
Freq
95%
Normalised 3.78
Direct Dx.
Facilitation
First time Repeat Users
Quick registration 2.5
Initial call & Order taking 2 2
debrief call 3 3
Total time taken 8 5
90% 10%
Freq
100%
Normalised 7.25
Direct Dx.
Consultation
First time Repeat Users
Quick registration 2.5
initial call taking 20.5 20.5
debrief call 4 4
transfer call 1 1
Total time taken 28 25.5
Freq 75% 25%
Normalised 27.38
Time in min- Time in min-
fortnight Montly
package) package)
3 3
1 1
5 5
2 2
15 30
4 4
33.5 48.5
23 38
eCoN
driven
2
2
5%
eCoN
driven
3
3
0%
May 18 Associate cost
61
15
-1
2
-1
CONSOL COSTING MAY 18. 12.00 11.00 10.00
SUPPORT COSTS- ADMIN 365 335 304
Period reference 1 2 3
Start of period 1-Apr-18 1-May-18 1-Jun-18
Lakh 100,000 End of period 30-Apr-18 31-May-18 30-Jun-18
Units ys in period 30 31 30
### Admin exp.
Err:50Rent
391312611.xlsx
Support costs- Admin 75 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 12.00 11.00 10.00
SUPPORT COSTS- ADMIN 365 335 304
Period reference 1 2 3
Start of period 1-Apr-18 1-May-18 1-Jun-18
Lakh 100,000 End of period 30-Apr-18 31-May-18 30-Jun-18
Dwaraka pop Delivery Delhi Delhi 1,590 0.50 0.6 0.6
Nehru Place pop Delivery Delhi Delhi 900 0.37 0.4 0.4
Gurgoan Delivery Delhi Delhi 606 0.50 0.5 0.5
office maintanence
Total 56.0 48.5 48.5
Err:50Electricity
Err:50House keeping
Err:50Security
Err:50Corporate location
Officers Count-ECF 752 712 793
Particulars City Consol city
Total 31 31 31
Err:50Corporate location
end
391312611.xlsx
Support costs- Admin 80 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 9.00 8.00 7.00
SUPPORT COSTS- ADMIN 274 243 212
Period reference 4 5 6
Start of period 1-Jul-18 1-Aug-18 1-Sep-18
Lakh 100,000 End of period 31-Jul-18 31-Aug-18 30-Sep-18
Units ys in period 31 31 30
### Admin exp.
Err:50Rent
391312611.xlsx
Support costs- Admin 81 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 9.00 8.00 7.00
SUPPORT COSTS- ADMIN 274 243 212
Period reference 4 5 6
Start of period 1-Jul-18 1-Aug-18 1-Sep-18
Lakh 100,000 End of period 31-Jul-18 31-Aug-18 30-Sep-18
Dwaraka pop Delivery Delhi Delhi 1,590 0.6 0.6 0.6
Nehru Place pop Delivery Delhi Delhi 900 0.4 0.4 0.4
Gurgoan Delivery Delhi Delhi 606 0.5 0.5 0.5
office maintanence
Total 48.5 48.5 47.6
Err:50Electricity
Err:50House keeping
Err:50Security
Err:50Corporate location
Officers Count-ECF 755 816 851
Particulars City Consol city
Err:50Corporate location
end
391312611.xlsx
Support costs- Admin 86 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 6.00 5.00 4.00
SUPPORT COSTS- ADMIN 182 151 121
Period reference 7 8 9
Start of period 1-Oct-18 1-Nov-18 1-Dec-18
Lakh 100,000 End of period 31-Oct-18 30-Nov-18 31-Dec-18
Units ys in period 31 30 31
### Admin exp.
Err:50Rent
391312611.xlsx
Support costs- Admin 87 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 6.00 5.00 4.00
SUPPORT COSTS- ADMIN 182 151 121
Period reference 7 8 9
Start of period 1-Oct-18 1-Nov-18 1-Dec-18
Lakh 100,000 End of period 31-Oct-18 30-Nov-18 31-Dec-18
Dwaraka pop Delivery Delhi Delhi 1,590 0.6 0.6 0.6
Nehru Place pop Delivery Delhi Delhi 900 0.4 0.4 0.4
Gurgoan Delivery Delhi Delhi 606 0.5 0.5 0.5
office maintanence
Total 47.6 47.6 47.6
Err:50Electricity
Err:50House keeping
Err:50Security
Err:50Corporate location
Officers Count-ECF 906 982 1,084
Particulars City Consol city
Err:50Corporate location
(22)
391312611.xlsx
Support costs- Admin 92 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 6.00 5.00 4.00
SUPPORT COSTS- ADMIN 182 151 121
Period reference 7 8 9
Start of period 1-Oct-18 1-Nov-18 1-Dec-18
Lakh 100,000 End of period 31-Oct-18 30-Nov-18 31-Dec-18
end
391312611.xlsx
Support costs- Admin 93 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 3.00 2.00 1.00
SUPPORT COSTS- ADMIN 90 59 31
Period reference 10 11 12
Start of period 1-Jan-19 1-Feb-19 1-Mar-19
Lakh 100,000 End of period 31-Jan-19 28-Feb-19 31-Mar-19
Units ys in period 31 28 31
### Admin exp.
Err:50Rent
391312611.xlsx
Support costs- Admin 94 07/03/2018 18:17:14
CONSOL COSTING MAY 18. 3.00 2.00 1.00
SUPPORT COSTS- ADMIN 90 59 31
Period reference 10 11 12
Start of period 1-Jan-19 1-Feb-19 1-Mar-19
Lakh 100,000 End of period 31-Jan-19 28-Feb-19 31-Mar-19
Dwaraka pop Delivery Delhi Delhi 1,590 0.6 0.6 0.6
Nehru Place pop Delivery Delhi Delhi 900 0.4 0.4 0.4
Gurgoan Delivery Delhi Delhi 606 0.5 0.5 0.5
office maintanence
Total 47.6 47.6 47.6
Err:50Electricity
Err:50House keeping
Err:50Security
Err:50Corporate location
Officers Count-ECF 1,214 1,364 1,546
Particulars City Consol city
Err:50Corporate location
(18)
391312611.xlsx
Support costs- Admin 99 07/03/2018 18:17:15
CONSOL COSTING MAY 18. 3.00 2.00 1.00
SUPPORT COSTS- ADMIN 90 59 31
Period reference 10 11 12
Start of period 1-Jan-19 1-Feb-19 1-Mar-19
Lakh 100,000 End of period 31-Jan-19 28-Feb-19 31-Mar-19
end
391312611.xlsx
Support costs- Admin 100 07/03/2018 18:17:15
CONSOL COSTING MAY 18.
SUPPORT COSTS- ADMIN
Period reference Yearly
Start of period 1-Apr-18
Lakh 100,000 End of period 31-Mar-19
Units ys in period 365
### Admin exp.
Err:50Rent
391312611.xlsx
Support costs- Admin 101 07/03/2018 18:17:15
CONSOL COSTING MAY 18.
SUPPORT COSTS- ADMIN
Period reference Yearly
Start of period 1-Apr-18
Lakh 100,000 End of period 31-Mar-19
Dwaraka pop Delivery Delhi Delhi 1,590 7
Nehru Place pop Delivery Delhi Delhi 900 5
Gurgoan Delivery Delhi Delhi 606 6
office maintanence
Total 583
Err:50Electricity
Total 111
Err:50House keeping
Total 56
Err:50Security
Total 33
Err:50Corporate location
Officers Count-ECF
Particulars City Consol city
Total 366
Err:50Corporate location
Total 439
391312611.xlsx
Support costs- Admin 105 07/03/2018 18:17:15
CONSOL COSTING MAY 18.
SUPPORT COSTS- ADMIN
Period reference Yearly
Start of period 1-Apr-18
Lakh 100,000 End of period 31-Mar-19
end
391312611.xlsx
Support costs- Admin 106 07/03/2018 18:17:15
CONSOL COSTING MAY 18.
SUPPORT COSTS- ADMIN
Period reference
Start of period
Lakh 100,000 End of period
Units ys in period
### Admin exp.
Err:50Rent
391312611.xlsx
Support costs- Admin 107 07/03/2018 18:17:15
CONSOL COSTING MAY 18.
SUPPORT COSTS- ADMIN
Period reference
Start of period
Lakh 100,000 End of period
end
391312611.xlsx
Support costs- Admin 108 07/03/2018 18:17:15
Diagnostics@Home orders to samples ratio 1.97
Facilitation orders to others ratio 1.57
UC role
CCO
L2 Pharmacist
L2 Facilitator
L2 Nursing
L2 Physio
DDO
HHO- Basic Care
Physiotherapist
Facilitators
MHO
PHO
Internal Consultants
(Specialists)
POP(Admin.)
Pharmacists/Pharma-aids
HC role
Call Centre Officer
L2 Pharmacist
L2 Facilitation
L2 Nursing Officer
L2 Physiotherapy Officer
Drug Delivery Officer
Home Health Officer - Basic Care
Home Health Officer - Physiotherapy
Medical Facilitation Officer
Mobile Health Officer
Phlebotomy Health Officer
Duty Doctor/ Specialist
Enabler - Super Point of Presence / Point of Presence Administration
Enabler - Pharmacy