PROPOSAL TO “Your Company”

FOR THE SUPPLY OF COURIER, MAIL & FREIGHT SERVICES

2016

Prepared by: Mr Steve Grossman MIoD (Managing Director)

Mission Express Ltd

Unit 19
Trident Industrial Estate
Blackthorne Road
Poyle, Berks
SL3 0AX

Tel: 020 8917 1299

Fax: 020 8917 1288

VAT REG: GB720417765

Company Reg No: 3672615
“Your Company”

Table of Contents

EXECUTIVE SUMMARY 2
1. Supplier Overview 3
1.1 Introduction 3
1.2 The Customer Partnership 3
1.3 Customer Base 4
1.4 Case Studies and References 4
1.5 Organisation Overview 6
1.6 Quality Practices 6
1.7 The Environment 7
1.8 Insurances 8
2. Services 9
2.1 General 9
2.2 Delivery Services 9
2.3 Other Services 11
3. On-Line Support Tools 13
3.1 Bookings 13
3.2 Tracking 13
3.3 Management Information 14
4. Pricing 14
4.1 General 14
4.2 Example Express Courier Rates from the preferential schedules. 16
4.3 Least Cost Routing 16
4.4 Ongoing Cost Management 16
5. Terms and Conditions 17

Page 1 of 17
NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
EXECUTIVE SUMMARY
Mission Express would like to present to “Your Company” a proposal pitch for delivery services
solutions.
Mission Express is able to provide all services for “Your Company”. Our Proposal contains
background information on the company, details of all services and rates schedules.

Why Choose Mission Express?

The provision of cost-effective and reliable local, UK and international delivery services is where
Mission Express’ service starts. What further differentiates us from other service providers is the
added value “Your Company” would enjoy:
Quality Account Support: Servicing your account will be an experienced and knowledgeable team,
able to provide expert input into solving any shipping need, whether every day or exceptional. Not
only that, but you will able to access a company representative or senior manager 24 hours a day.
Leading-edge IT systems: Our IT systems are specially designed to provide ready access to the
information you need, whenever you need it, wherever you are located. Digital reporting, cloud
services and system interfacing with both clients and suppliers all enable a seamless flow of
information and increased efficiencies.
Sustainable pricing: Our tariffs are structured to offer you budget stability and optimum rates on a
country-by-country basis. Services such as least cost routing deliver improved value.
Added-value services: Mission Express’ offering goes beyond collection and delivery. With a range
of added value services, for example warehousing, pick & pack, packaging and exhibition services,
our aim is to make our customers’ lives easier.
Partnership ethos: We believe in open communications and encourage clients to discuss their
needs and requirements at any level within the organisation. In a rapidly changing commercial
environment, we understand the value of collaboration and adaptability.

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
1. Supplier Overview

1.1 Introduction
Mission Express is a British owned international and domestic distribution company with sixteen
years’ experience in providing flexible, professional and cost-effective delivery solutions. With
offices and warehouses at London Heathrow Airport, Mission Express is located at the heart of the
UK, European and Worldwide distribution network.
Mission Express Ltd was incorporated 6 October, 1998 and has grown over the past 18 years into a
purpose built cargo warehouse of over 6000sqft and employing 28 members of staff. Turnover for
the last financial year (to 31st December 2015) was £2.4 million net.
Mission Express provides the efficient and timely collection and delivery services expected by
today’s global companies. Above and beyond the service provision, the company strives to provide
excellent account management and value added services to its customers by being accessible and
approachable. At Mission Express, every customer is known by name and is highly valued.

1.2 The Customer Partnership

Mission Express recognises the value of providing its customers with a comprehensive service,
managed within an ethos of collaboration and open communication. This approach works to
minimise risk and maximise quality of service to customers. Key components of Mission Express’
customer partnership approach include:

 Acquiring an understanding of the customer’s business priorities

 Sharing an unambiguous definition of roles and responsibilities
 Regular review, including management accountability
 Transparency of management information
 Monitoring of work against agreed performance and quality standards
 Contingency planning to secure continuity and consistency
 Prompt and decisive action in the event of adverse operational situations
 Readiness to implement changes

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
1.3 Customer Base
Mission Express services a number of large-scale or global organisations, amongst which:
Unilever plc Christies
Dentons General Medical Council
Trafigura Institute of Directors
Time Warner University College London
GTI Publishing Pernod Ricard
University of Oxford BMG Chrysalis
Chartered Institute of Marketing Institute of Actuaries
Warner Brothers Kaplan Publishing

1.4 Case Studies and References

International Mail Case Study: University of Oxford
Mission Express has distributed international mail for the University of Oxford for around two
years. This is high volume, high profile mail distribution on a global basis.

Contact: Ms Sarah King

Company: University of Oxford
Address: Oxford
Telephone: 01865 280350
Email: sarah.king2@admin.ox.ac.uk

International Courier Case Study: Warner Brothers

Mission Express has provided export and import courier services to Warner Brothers’ head office
in London WC1 for the last six years. This is high volume and often confidential or sensitive material
(e.g., pre-release products and information).

Contact: Mr Shane Killeen

Company: Warner Brothers
Address: 98 Theobalds Rd, London WC1X 8WB
Telephone: 020 7984 5565
Email: shane.killeen@wbconsultant.com

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
Event Management Case Study: Institute of Actuaries
Mission Express has provided event management services to Institute of Actuaries for around five
years, offering the full range of delivery timescales with value added features for UK & International
delivery services geared to events.

Contact: Mr Marc Crew

Company: Institute of Actuaries
Address: 326-33- High Holborn, London, WC1V 7PP
Telephone: 020 7632 2103
Email: marc.crew@actuaries.org.uk

Storage / Pick & Pack & Despatch Case Study: Trafigura

Mission Express has provided pick & pack & despatch services to Trafigura London & Geneva for
the last three years. Providing both shelf and pallet storage with an online stock management
facility.

Contact: Ms Ruth Howard

Company: Trafigura
Address: 1 Rue de Jargonaut, 1207 Geneva, Switzerland
Telephone: +44 207 173 2218
Email: Ruth.Howard@trafigura.com

UK Pallet / Same-day / Overnight services Case Study: Pernod Ricard

Mission Express has provided UK services to Pernod Ricard for over sixteen years, offering the full
range of delivery timescales with value added features for UK deliveries.

Contact: Mr Chris Abigail

Company: Pernod Ricard
Address: 12, Chiswick Park, 566 Chiswick High Road, London, W4 5AN
Telephone: 020 8538 4000
Email: chris.abigail@pernod-ricard-uk.com

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
1.5 Organisation Overview
With office and warehouse facilities at London Heathrow Airport, Mission Express is structured into
teams reporting to managers as follows:

Steve Grossman, Managing Director

Years of professional experience - 28
Disciplines: Sales and Marketing, Management Accounts

Amanda Grossman, General Manager / Customer Services / HR

Years of professional experience - 16
Disciplines: Customer Services, Human Resources and Payroll, Health & Safety Officer

Samantha Walker, Accounts Manager

Years of professional experience – 6
Disciplines: Bought and Sales Ledger Management and Credit Control

Adrian Taylor, Operations Manager

Years of professional experience - 12
Disciplines: UK Transport Development, International Operations

Experienced account handlers look after the day-to-day needs of customers during extended hours
of 0800 hours to 2000 hours, Monday to Friday, excluding statutory holidays.
Outside these hours customers are supported by an on-duty representative, who can be reached
by contacting the normal office telephone number. Contact numbers for senior management in
case of emergencies are also provided.

1.6 Quality Practices

It is Mission Express’ philosophy to operate to the highest standards with regard to health & safety
and employee recruitment, management and development. To this end, Mission Express is an
accredited ‘Employer of Excellence’ under the accreditation scheme operated by Peninsula
Business Services (www.peninsula-uk.com), the UK’s leading personnel and employment law
consultancy.

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
1.7 The Environment
Mission Express takes its environmental responsibilities seriously. With its office being located
within London Heathrow Airport, Mission Express is guided by BAA (British Airports Authority) in
relation to waste disposal and environmental issues. In addition to compliance with relevant waste
legislation, airport-based waste producers are encouraged to adopt efficient waste management
practices and waste minimisation initiatives within their individual businesses.
Mission Express Ltd is committed to environmental control and reducing its carbon footprint
wherever possible. Our environmental policy includes the following:

 All vehicles within our fleet are under 3 years old

 Our office processes are digital as far as possible, reducing the need for printing and therefore
minimising paper waste
 Mission Express has also invested heavily in online data interfaces to reduce the amount of
report and email printing
 All paper based general waste is shredded and recycled
 All departments have shared printers
 The use of thermal labels for despatch reduces printing
 We encourage the use of bio-degradable products where plastics have to be used
 We encourage the use of recycled products for our packaging services
 We utilise non-plastic products wherever possible e.g., hessian for mailing sacks

Page 7 of 17
NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
1.8 Insurances
Mission Express is covered by the following insurances.
 Employers Liability
 Public Liability
 Products Liability
 Excess Public and Products Liability
 Directors and Officers Liability
 Corporate Liability
 Marine Cargo
 Motor Fleet
The attached document is a letter from WB Baxter Ltd, Mission Express’ Insurance Brokers giving
details of each policy. Click the icon below to view and download the document.

Insurances

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
2. Services

2.1 General
Mission Express works in close partnership with its customers to provide the optimum delivery
service which meets their needs, having due regard both to timely delivery and budget. We also
provide our customers with a personal level of service which, based on customer feedback, can be
hard to achieve in large integrated companies. Customers have the reassurance of knowing that
should they have an exceptional requirement, or an urgent query, or need for some reason to
bypass the automated service, they will be able easily to reach a team member with the capability
and experience to meet their needs.

2.2 Delivery Services

Mission Express provides delivery services on all weights and delivery modes, and to all
destinations, within its full service option portfolio, which is summarised below.

UK Services:
 Overnight delivery by 0900, 1030, 1200, and 1730 hours
 Saturday delivery options
 Third party collection and delivery services
 Isle of Man, Northern Ireland, Channel Islands - delivered next day
 Pallet distribution nationwide on express and deferred delivery options
 Same-day delivery across all London postal codes
 Same-day delivery across all UK by road or air

European and International Services:

Worldwide Express Courier:

 Express delivery of parcels and documents
 Worldwide Coverage
 Online tracking
 Consignee pre-alert email facility
 Time delivery available
 Free domicile service available
 Door-to-door
 Multiple distribution services available

Page 9 of 17
NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
International & European Economy:
 International & European Heavier movements delivered to the consignee's door
 Minimum 11 kilos
 Worldwide coverage
 Airport-to-door and door-to-door options
 Weight-breaks designed to save money
 Online tracking
 Consignee pre-alert email facility
 Free-domicile options
 No surcharges for "non-documents"
 Volume conversion rate of 1:5000
 Rates apply per consignment based on weight
 Flat country rating
 Online tracking
 Consignee pre-alert email facility
 Delivery guide - 3 to 6 working days
 Preferential spot rates always available

Road Freight - Europe:

 Door-to-door service
 Collected either from customer or other specified premises
 Express and deferred services available
 Online tracking
 Consignee pre-alert email facility
 All commodities catered for

Air Freight - International:

 Full range of airfreight options
 Worldwide export and import coverage
 Consolidation services
 Direct master waybill services
 Delivery to door options
 Specialist export documentation completed
 Warehousing and storage

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
Sea Freight – International:
 Full range of Sea freight options
 FCL & LCL services
 Option to port or delivered
 Free –domicile options available

European Economy -Road

 Economy courier to Mainland Europe
 Minimum 20 kilos
 Consignment rating
 Volume conversion 1:5000
 Fully tracked

Mail:
 All mail is sent "priority first class"
 Economy services available where needed
 Western Europe delivery guide - 3 to 5 days
 Rest of the world delivery guide - 5 to 7 days
 Simple pricing structures with kilo and item rates
 Itemised invoicing
 No pre-payment, franking, stamping or weighing, or sorting
 Substantial cost savings

2.3 Other Services

Packaging services – complete professional service for all modes of export:
 Bespoke waterproof courier pouches and wallets
 Shrink-wrapping
 Foam injection
 Tropicalisation
 Design and manufacture of cases and crates to a high specification
 Carton making
 Packing to meet international requirements by air, sea and road
 On-site packing

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
Exhibition services – fully managed and flexible:
 Collected from customer’s premises and delivered to the exhibition site. Includes
liaison with the event organisers to ensure goods are delivered to the correct stand
or location
 Return of exhibition material to customer’s premises or forwarded on as instructed
 Free domicile status available
 Packing facilities
 Worldwide coverage

Warehouse/Pick & Pack:

 Shelving warehousing - ideal for regular pick, pack and despatch services
 Pallet warehousing - ideal for bulk storage on short or long term basis
 Despatch materials including jiffy bags and boxes available
 Full online Stock Management facility.

Fulfilment services –comprehensive print and document management service:

 Polythene wrapping,
 envelope insertion,
 storage, pick & pack,
 mail-merge,
 data handling,
 digital printing,
 scanning

Additional services to include:

 Professional packing
 Hazardous cargo packing and delivery to door to airport

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
3. On-Line Support Tools
Mission Express’ web site at MissionExpress.com gives customers access to online booking and
tracking services as well as full details of all available services.

3.1 Bookings
The online booking system enables customers to produce shipping papers within their own office.
Customers may also automatically e-mail the consignee to advise them of despatch. To simplify
the process for regularly shipped items and destinations, the system offers a database option such
that customers may add or edit regular consignee details rather than creating new details each
time.
Data can be captured from the customer in a number of ways: from paper consignment note
printed from a desktop PC, label generation or data file transfer.
Shipping papers can be produced on the customer’s behalf, based upon the address and reference
markings provided on the shipment itself.
If you would like to sample our Online Booking Facility please click the demo icon below.
The User ID is NB1660 and the password is NB1660

3.2 Tracking
The on-line track-and-trace system enables customers to view status and delivery details on all
consignments. These details are automatically transferred from Mission Express’ partners around
the world, directly on to Mission Express’ computer system, for access by the customer.
Tracking Options: Tracking can be carried out by way of actual consignment number, date range,
destination city/town, internal reference or a view of despatches by date range.
E-mail Advice Facility: In providing a consignee e-mail advice facility, it is also possible for the
consignee to communicate directly with Mission Express, to resolve any local delivery issues, for
example, changed address, on-holiday etc. This enables delivery to be effected more quickly and
at overall lower cost.

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
3.3 Management Information
Management information reports containing consignment data in summary format by date range
can be accessed through Mission Express’ online system and either displayed or downloaded in
Excel spreadsheet format. Lead time to show all relevant information is 7 days.

4. Pricing

4.1 General
Mission Express offers “Your Company” a ratings structure that represents value for money for
distribution services on all modes of transport and all levels of priority. This ratings structure takes
into account the level of professional resource and flexibility of service which Mission Express
expects to provide its valued customers.
Full pricing schedules are included below by clicking the web link. Where rates are not listed the
link will take you to an email template to request a call back for specific pricing.

Worldwide Express Courier

UK Domestic Overnight Courier

UK & London Sameday Courier

International Economy Courier

European Economy Courier

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”

UK Pallet delivery

Hazardous Delivery

International Mail

Road / Air / Sea Freight

Storage / Pick & Pack / Despatch

Special Timed Delivery Services

International & European Imports

Notwithstanding airline and carrier price changes which can occur but are duly notified prior to
implementation:
 Courier pricing in the attached spreadsheets is valid to 31st December 2016.
 Mail pricing in the attached spreadsheets is valid to 31st March 2017.
The rates shown are net of VAT and where applicable the current combined carrier security and
fuel levies (FSS).
Invoices are issued in UK £ Sterling on a 7 day billing cycle.

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
4.2 Example Express Courier Rates from the preferential schedules.

Domestic Overnight based on 1 kilo:

 UK Overnight : £6.92

International Express based on 0.5 kilo of documents:

 Madrid : £7.18
 New York: £9.34
 Hong Kong : £3.37
 Warsaw: £11.25
 UAE: £4.33
 India: £4.76
 Johannesburg: £6.06

(All Excluding FSS & appl VAT)

4.3 Least Cost Routing

Mission Express is committed to offering all its customers best value at all times. This philosophy
is in action on a daily basis through its Least Cost Routing Programme.
Mission Express recognises that not all consignments have the same delivery deadlines – some
consignments are high-priority and require express delivery, whilst for others of a lower priority, a
lower-cost option may be a preferable approach.
Mission Express operates a rates structure which allows for different service levels with different
price bands to be offered to all customers, to enable them to send their consignments by the
optimum route giving regard to both urgency and budget.
Mission Express works with customers to recommend optimum routes and will send any
consignment automatically by its least cost route unless otherwise authorised or pre-alerted to
send express, or by any other predetermined means.

4.4 Ongoing Cost Management

Mission Express is always pleased to identify and explore possible cost saving opportunities with its
customers and will work proactively with customer representatives to ensure that initiatives which
have the potential to offer improved value are properly evaluated and implemented where
practicable.

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NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016
“Your Company”
5. Terms and Conditions

Mission Express’ Terms and Conditions are included below. Click the link below to download or
view:

Terms & Conditions

Page 17 of 17
NB1660 Proposal to “Your Company” Mission Express Limited
For the Supply of Courier and Mail Services 2016