NGAN HANG TMCP A CHAD

ASIA COMMERCIAL BANK

TAI LIEU TAP HUAN

KHOA TAP HUAN NO' BO

THANG 7/2008
S

•
 NO! QUY LaP HOC TAT ACB

1 Hoc vie!) tham dtt ldp theo thing thdi gian quy Binh
Sang : tit 8:30 den 11:30
Chieu : tit 13:30 den 17:00
Giai lao giira buOi 15 phtit.
Nham ton trong Giang vien va stt tap [rung cila lop, de nghi hoc vien den Idp trudc gid va
khong ra ve giaa gid.

2. Hoc vien Icy ten diem danh vao d'au tat bu6i hoc, khong du'dc k9 ten trudc, ky dam. Sau
gid giii lao gia'a buoi, hoc vien van chu'a lien he TTDT 14 ten bd sung xem nhtt yang
buOi do.
3. Tham dtt day del cac buOi hoc. Khi yang mat vi nhang 19 do nhtt benh hoac viec rieng,
can thiet phai co giay xin phep de vao s6 theo doi. Trong trudng hop yang khong 19 do
tren 3 buOi hoc se clack bao cao ve Trudng dOn vi va se kh6ng dudc tham dtf tiep ldp hoc.
4. Trong IchOa hoc, can có tinh thin va thai do hoc tap nhi 'et tinh, chuyen can. Tich cut tham
gia Oat bieu 9 Icien, dat cau hal, thao Juan de nam vting not dung dudc truydn dat dat
chfi lu'Ong cao trong khOa hoc.
5. Gift [rat tit; khong but thu6c; gill then thoai di clOng d the do rung va tuyet cl6i khOng trao
doi dien thoai trong phOng khi dang hoc.
6. Thirc uOng va thdc An nhe se dudc phnc vu vao gid giii lao, de nghi hoc vien gift gin ve
sinh chung trong ldp hoc va khu vttc xung quanh. Tiet kiem dien va bao ve an toan tai •
san chung cua ngan hang.
7. Gist gin sach se, ngan nap ndi hoc tap (KhOng viet, ye tren ban ghe, tudng ...). Neu hoc
vien nghi trtta tai ldp hoc, sau gid nghi phai sap ze'p ghe- 14i cho ngay ngan, thing vi tri.
8. Nha'ng hoc vien nao da dang ky sudt an se lien he vdi Idp trudng de dung tin trong ngay
khai giang, moi trudng hdp thay se khong &tick giii quyet sau khi da dang k9, citing

9. KhOng dudc ra vao nhitng nth khong thuOc thdm quye'n ctia minh.
10. KhOng dudc [fly tien sfl dung cac loaf may m6c thiet bi tai Idp hoc va nhitng khu %/tic
chung quanh.
11. Hoc vien tai lieu ctia minh va khOng nen de lai ldp hoc, moi mat mat, thdt lac ve
tai lieu, TTDT khOng chin trach nhiem va se khOng cap lai.
12. Hoc vier] chi du'dc cap GCN khi co diem thi trung binh tit 7 trd len va khOng c6 hoc phan
nao du'di 5 diem.

Nth qui nay se dudc dp dung cho tat ca cac khOa hoc do ACB t6 chitc

Trung Tam Dao Tao

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Di§nthogi JGhi chti

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 APM
ASIA COMMERCIAL BANK

1‘
1 Te--1

1111 . _

1. Myc hitt

2. Phaang chim hoat dOng

3. Chinh sach chit Itrang

4. Qua trinh hinh thanh, phat then cim ACB

110 5. Co, cau to chac

2
 T
.111
ILV U
"AiXtdmVIWiTeirr,

6. Mang broil host Ong — S6 lieu tai chinh

7. Quy the — Thu,Ong va phik lai

8. Dao tao va phat then nghe nghieg nhan vien

9. Thoa u'&c lao dOng

10. Nei quy lao Ong

11.Quan IY viec thi.pc hien cong viec va muc tieu SMART

Nclan A Ch.'i day la rlc;r:11 hang

Ir!Liong n-13 nang ‘IH:r. Nam, hoat d5nci rang
d()ng. phong phi}, krnh plan phi5i da
dang cony nghe Dian daL doanh an loan h.0
.
qua. . ling trui;nQ nqu nhan vien co
daa duo ngh6 chtro"A man can.

3
 •

cHiNH SACH CHAT LONG

1. Nhan vien Ngan hang A

Chau lam nhan Piet, th5u
hieu; dap Crng nhanh ch6ng,
•
chinh xac yet.' c5u dm khach
hang, va cang ngay cang dap
Ong han sty mong dai a-5a
khach hang.

8
2.13a clang h6a san phern
dich vy Ngan hang, mo'
rOng mang Itygi chi nhanh
tai Thanh phO HO Chi Minh
va cac tinh, thanh phO
chinh de du'a san phAm
dich vy ngan hang den
gAn vgi khach hang.

iHiNH S CH CHAT LI q.Nc

3. Ch6 trong viec dao tao

va tai tao nhan vien de
phi) hgp v61 viec hien
dai h6a cong nghe
ngan hang, va chuyen
nghiep h6a phong
cach phyc vy khach
hang.
4.Ngan hang A Chau xay dkrng va
thkrc hian he thOng quan Iy chat
Iu'o'ng theo tieu chuan ISO
9001:2000 trong toan he th6ng.

QUA TRINH HINH THANH

VA PRAT TRIEN CUAACB

6
• KHAI TRU'aNG HOAT DONG VAO NGAY 04 —
06 -1993 THEO QUYET DINH THANH LAP SO
0031/NH-GP CUA THONG DOC NGAN HANG
NHA

ua trinh tang v4n "Ai

nw 1993: V6n di6u le 20 t9 - vai 18 co clang
1994: V6n dieu le 70 t9 - vai 38 c6 ding

• 1997:
1998:
V6n dieu le 341 t9 - vai 557 co ding
Von di6u le 481 t9 - vai 759 CO Ming
2/2005: Von dieu le 600 t9 - vai 756 CO Tong
7/2005: V6n dieu le 656 t9 - vai 756 cc!) clang
8/2005: Von dieu le 948,32 t9 - vai 780 co ding
02/2006: Von dieu le 1.100 t9 - vai 786 co Bong
12/2007: V6n dieu le 2.630 t9 - vai 8.066 co ding
Co ding nirac ngoai
(T9 10 CO phan narn gia: 30%) Connaught
Investors (Jardine Matheson Group), Dragon
Financial Holdings Ltd., Cong ty Tai chinh Qu6c
to (IFC) cua Ngan hang The Giol (World Bank),
Ngan hang Standard Chartered 14

7
 •

8
•

9
 Iv I 101 Ix II II II ‘, C;
DO V\ 11 \(:1111': 1'

1. Khoi KHDN la dan vi kinh doanh chiu, trach

nhiem quan 19 he thong kenh phan phoi san
pham, dich vy cua Ngan hang A Chau danh cho
khach hang doanh nghiep.
2. 06i twang phyc vy dia Khoi KHDN bao gam:
• Cac doanh nghiep nha nutec, cOng ty c6 phan,
cong ty TNHH, cong ty hop danh, hap tac xa,
cac dinh the tai chinh phi ngan hang.
• Cac Khoi, Phong, ban, cac dan vi tai HOi so', SO'
giao dich, chi nhanh, ph6ng giao dich va cac
cong ty tru'c thuOc ACB.

18

I 101 lk I I II I I fk
DO. N, N. I I N. t1 I I I
3. San pham, dich vy phyc cho KHDN bao gam
• Huy dOng van (tien gtri thanh boar), tien givi c45 k9
han...);
• Tin dyng (cho vay, bao lanh, bao thanh toan,...);
Thanh toan, chuyen tien trong va ngoai nu'ac;
The (tin dung, thanh toan...)
San pham, dich vu khac.
(BO phan kinh doanh, P. Quan 19 ban hang, Nhom San
pham tin dung, Nh6m SP huy dOng va dich vy tai
chinh doanh nghiep, BO phan Bao thanh toan, BO
phan Phan tidh cac dinh the tai chinh, Trung tam
thanh toan quoc te, Trung tam tin dung doanh,
Trung tam thu ncy doanh nghiep, BO phan cham diem
tin dung doanh nghiep). 19

10
 Kh6i KHCN la dun vi kinh doanh va quan
lY he thong kenh phan phoi san ph5m,
dich vu cua Ng5n hang A Chau danh cho
khach hang ca nhan.
D6i tu'ang phuc vu cua kh6i la Khach
hang ca nh5n bao g6m:
Cac Ca nhan, doanh nghiep nhan.
Cac Khoi, Phong, Ban, cac dun vi tai
HOi so', Sa giao dich, Chi nhanh,
Phong giao dich va cac citing ty trk.vc
thuOc ACB

Iv1101 1‘11k( II I1.\\(:

IMP. '
A8.04654.46C14.

3. San phAm dich vu cho KHCN bao g6m:

• Huy clOng von (tiesn girl thanh toan, tier)
givi tiet kiem).
• Thanh toan, chuyen tien trong va ngobi
nuerc.
• The (tin dung, thanh toan, ...)
• San phArn, dich vu khac.
(Ph6ng Kinh doanh, P. Th6ng tin quan
tri, P. Quin 19 ban hang, Trung tam
ngan hang dien tir, Trung tam dich vu
KH 247, Trung tam ATM, , Trung tam
the, Trung
, tam chuyen tien nhanh W.U,
P. Chan, diem tin dung, Trung tam thu
na ca nhan, Trung tam tin dung ca
nhan) 21

11
 Muc dich thanh lap Kh6i Ngan
Qu9 nharn quan 19 tap trung vi5c
tap trung kinh doanh von bang
ban d6ng Vi5t Nam, cac loai
ngoai t5, yang cua Ng5n Hang A
Chau sau khi da dap &rig nhu
ch tin dung cua Khach hang va
pan ly cac Ioai rui ro lai suAt, rui
ro ngoai hoi nham bao dam
thanh khoan cho toan h5 th6ng
va sinh Iai cao nhat.

2. D6i tuvng phyc vu cua Kh6i la Sb giao

dich, cac Chi nhanh, Trung tam, Cong ty
trtyc thuOc Ng5n hang A Ch5u va cac
Ng5n hang, TO chin tai chinh, Cong ty
bao hiem trong va ngoai mac.
3. San phOm cua Khoi bao g6m ,cac nghi5p
vu dau tu' va huy d6ng von tren thi
truteng ben t5, cac kinh doanh yang va
cac nghi5p vu phat sinh khac.
(Ph6ng Kinh doanh ngoai h6i, P. Kinh
doanh von, P. Kinh doanh yang, P.Quan
ly quct, Trung tam Giao dich yang Sai
G6n (Tp.HCM va Ha NOi)

23

12
 Nhiem vu: Quan ljr va thcrc hien cac
hoat d6ng cluing ba san pharn, xay
dung thuvng hieu ACB; phat then ma,
r6ng va h6 tra hoat d6ng kenh phan
phoi la chi nhanh va ph6ng giao dich;
to chirc tht,rc hien va Om sat hoat
dOng nghien ci:ru, dieu tra, khao sat y6
mOi twang kinh doanh, th6ng tin khach
hang va d6i thu canh tranh, phan tich
thi tru'Ong nham thcrc hien chien luvc
kinh doanh chung cua Ng5n hang A
Chau.

Cac PhOng, Ban, Trung

Tam thuOc Khoi:
Phong Marketing
Phong H6 tra va Phat
Men chi nhanh
Phong Nghien cipu thi
trixong

13
 KHol HANH III% NI
ASAP LOMAEfiCtAl.iiiiiix

NhiOm vu: Chi dao, to chi:rc thu'c hiOn va

giam sat hoat clang van hanh trong he
thOng Ngan hang A Chau nham dam bao
host clang cua ACB duvc nhanh ch6ng,
chinh xac, an toan, hi'au qua, phO hap vbi
quay dinh cua phap luat va cCia ACB.
Chirc nang:
Xay dtyng .quy trinh van hanh san pham,
dich vu nham dam bao hoat clang cua ACB
&roc nhanh chong, chinh xac, an toan,
hiOu qua, pho hop vol cac quy dinh cua
phap luat va cua ACB.

26

Tham gia vbi Khai Quan tri

Nguon Ityc dao tao phat trie7n
dai ngu nhan scr.
Cac Piing, Ban thuOc Kh6i:
1. P. Ha tro tin dung,
2. P. Nghi4 vu giao dich,
3. P. Phap the va tuan thu,
4. P. Quan 19 quy,
5. P. Th6rn dinh tai san,
6. PhOng Tang hop.

14
 01 Quit

Chirc nang:
Xay dung va Men khai thuc hien chien
Itroc nguon Ivc. (gorn nguon nhan luc
va vat lt,pc) nham dap &rig nhu cau
phat Men dm Ngan hang A Chau.
Cac phong, ban trung tam thuOc kh6i:
Phong phat Men ngu6n nhan Ityc
.-PhOng dieu hanh nhan SLF

.-Trung Tam Dao Tao

'i.Phong Hanh Chanh - XDCB

NhiOm vu:
Quan lY, van hanh, he th6ng CNTT nham
dam bac) cho viec Men khai cac nghiep vu
ngan hang tren toan he thong.
Char hang:
Dam bac) viec van hanh an toan he th6ng
CNTT.
)(ay dung chien Itroc CNTT ctia ACB
Dau m6i tiep nhan cac yeu ceu ve nghiep
vu cua .cac clan vi va lam viec cac nha
cung cap dich vu lien quan den CNTT.
Phat Men ye ciao tao d6i ng0 nhan su'

15
 01.WERG,I. 00.1110,

• Cac pining thucx trung tam:

➢ Ph6ng quer' tri ca sey lidu
PhOng van hanh he thong CNTT.
• PhOng phan tich nghidp vu.
➢ BO phan guar' ly cac chipang trinh
Crrig dung.
➢ BO phan hanh chanh.

30

BAC 1411411 0UANG NINH

.HA!1014,J
JHAI PHoNG
`,..•HUNG YEN AS, 1:0MMIAC MI URNS

• 139 chi nhanh va ph6ng giao dich, bao

Om 81 TP.HCM, 28 mien pec, 11
mien Trung, 7 mien Tay, 12 mien Dong
( den 24/06/2008).
• Trung Tam Thd vai 5.584 dai ly chap
nhan thanh toan the.
HUE
DA HANGA
• Trung Tam chuyen tien nhanh Western
OUANQ NAM J Union vai 392 diem chi tra.
BINH OWN • COng ty truc thuOc: Cong ty ACBS,

OAK l:AK'
ACBA, ACBL.
COng ty lien ket: C6ng ty CO phan Dich
EB14111/AHO vu Bac) ve Ngan hang,A Chau (ACBD);
BINH EK496
ISKENAl Cong ty CO phan Dia Oc ACB (ACBR).
TP HO,CHt VONG TAU • C6ng ty lien doanh: COng ty CO phant
4 GIANG
Sai G6n Kim hoar) ACB- SJC (gop von
J • CAN THO thanh lap vai SJC). 31
CA MAU

16
•

17
 •

18
 TINH HINH NHAN Std' ItV
ASIA c dweriiw 110.41(

Tinh den 30.'12'2007 tone so nttirt via nghiep vu ena Ngan

bang A chau la 4.600 nguOi. trong do:
Dan Ngutei

Theo cap quail 19 Theo trinh do h9c van

TINH HINH TAI CHINH ACE

VA CAC NGAN HANG KHAC

ACB Sacombank Eking A

12 117 12“I6 12/ 07 12' 06 1 7'07 1 7 06

Dy' kien tang

VOL (2008)
Ltri nhua'n trutto
thu6

Dan VI. Ty (long

Ghi ch0 (-) Tinh den 24/06/2008 37

19
410, NGAN HANG STANDARD CI AR ERED
[4.1
17 r
3
?"4 'f 47 A r
4
IAL
AS14 COMAE/RCM !AUK

Ngay 17 thang 6 n'am 2005, Ngan hang Standard

Chartered va Ngan hang Thi.rcvng mai A Chau cua Viet
Nam (ACB) tong to6 Ngan hang Standard Chartered da mua
c6 phan tai ACB - mot trong nhding ngan hang c6 phan hang
dau tai Viet Nam. Day la ng5n hang mien ngoai dau tien
&roc Chinh ph6 va Ngan hang Nha nu-ac Viet Nam chap
thuan dudic gop von mua co phan cua to chbt tin dung trong
nu-ac.
Standard Chartered so, hi:1'u 8,56% von cii6u le cua ACB vai
tang cfau tu' vao khoang 22 trieu do la My. Ngoai ra, Standard
Chartered se cung cap h6 trg ky thuat trong linh VI.YC quan ly
rui ro, ngan hang ban le, xay clung thiyang hieu va kenh phan
phOi.
38

Act nh4 giai thong cao qu troug o r 200?

/11111hr
-:
ASNeO.M.PlitAl

Trong nam 2007, ACB lien tuc

nh5n nhieu giai thuling cao quy 11Fina
trong nganh tai chinh ng5n hang:
• "Huan chtrang lao dOng hang 3"
do Chu tich ntyac trao tang.
-se
• "Ngan hang cho yay doanh
nghiep nhO va viva tot nhat Viet
Nam narn 2007" do Quy SMEDF
trao tang.
• "Ch5t tucyng thanh toan qu6c to
xuat sac" do tap doan Ngan hang
JP Morgan Chase trao tang.

39

20
"Doanh ngh,iep ASEAN
xuat sac nhat" trong linh
vu'cOi ngu lao dOng do
ASEAN-BAC trao tang
va la don vi duy nhat cua
nganh tai chinh — ngan
hang Viet Nam nhan
duqc chiec Cup danh gib
nay
Ngan hang TMCP A
Chau la mot trong 12
"Doanh nghiep ASEAN 12 Do Ba Dang Thu Th y - Gam doc 061
xu6t sac nhat then de Quin tr! ngutin Iv( ACS nh4n Olp cua
ASEAN-BAC trao Ling
cu cua ASEAN-BAC

"Dich vu Ngan hang ban

le ducyc hai long nhat narn
2008" do bao Sai Gan
Tiep Thi ( SGTT ) trao
tang dkra tren su' binh
chon cua ngvai tieu dung.

• Sang ngay 07/06/2008, tai

Hai trubmg Th6ng Nhat,
Tp. HCM, Ng5n hang A
Chau (ACB) d5 long trong
t6 chirp le d6n nhan ca thi
dua cua Chinh Phi] .

21
 IC "WI' z- --
AA% 1111
ASV% COW EREMI ilNIN

• Lgi nhuan tru'O'c thue cua tap loan: 2.500 tji ding
• TOng tai san dat: 145.000 tji ding
Du ng cho vay khach hang dot: 59.000 tY ding
• Von dieu le dat: 6.355 tY ding
• Huy ding tin gtxi khach hang dat: 94.500 tY ding
• Mg them 93 PGD/ Chi nhanh tong so len 204
PGD/ Chi nhanh
• Tuyen them 1791 NV chi nhanh mai + 1472 NV phat
trie'n tai cho.

42

40. Trich bap cao t t n nib I

ARN. 1111/
AS colamenC La'um(
BAO CAO CUA RAN TONG GIAM DOC
KFH.2ACH pHAI 1.4NIKCF4., „Al
Trong clam 2008, ACB tigptuc thgc hien chin logic kinh doanh xoay quanh 5 mix tieu:

• Tang trUding nhanh va ban yang.

• Om soot rOi ro t6td6 dam No an town.

• Duytr) Au trOc tai chfnh lanh manh A 19i nhAn cao

• Chuan bi nhan luc ka

• Hoan thign van hOa tong ty.

Ngoal ra, ACB cOn thgc hien cac chuong trinh A Nan trong digm,bao gam: (1) trign khal m0
hlnh ban hang tax tiep town he thong; (2) chuygn d6i co du t6 chgc theo hUOng tach bath val
trO klnh doanh vOi van hanh va tang GrOng he thdng kigm tra loom soat; (3) giOf thieu them cac
san pham phut vu nhu tau tit loam, vay von, va dau to cOa khach hang; (4) tang truing mang
ludx ca ye s6 luong chi nhanh, phOng glao dich va Oa ban hoatdOng 43

22
 TAI (I) 110 411

• Tinh den 31/3/2008, tang tai san cua ACB dat

100.000 tY d6ng; tang huy Ong dat tren 81.000 tcr
d6ng; cho vay dat tren 40.000 tY d6ng, Ioi
nhuan trutfc thue dat tren 501 tY d6ng.
• So voi cung ky 31/03/2007, tang tai san cua ACB
da tang ghn 2 Ihn, tang huy dOng tang ghp 1,8 Ian,
191 nhuan trtidec thue tang gAp 1,2 Ian. Val ket qua
Iai nhuan dat cluvc rat an tircyng trong 3 thang dau
nam la mot clOng Ivo rat Ian de ACB hoar" toan tin
twang se dat chi tieu Iai nhuan 2.500 tY d6ng vac)
cuoi nam 2008.
(Theo http://www.acb.com.vn/tintuc)

44

23
 Quy the lirang cua Ngan hang A Chau
duvc )(ay dung nhAm th6ng nhal cac muc
heti, chink sach, nguyen t5c va phuvng
thin chi tr5 luvng, phan ph& tin thudeng
va cung cap phuc loi cho nhan vien.

Quy the luang duvc ap dung cho tat cá

nhan vien trong he thong Ng5n Hang A
Chau.

46

Anni
NAM ...VRCIAl HANK

• Cong bang: Nhan vien cluvc hiromg Iuang, thip&ng theo

gia tri ding viec, ket qua hoan thanh ceng viec cua nhan
vien dei vai Ng5n hang.
• Minh bach: Cac quy dinh v6 he thong chi tr5 thu nh5p
duvc xac dinh dAy du, re rang, duvc cap thar n guy6n cua
Ng5n hang xem xet, phe duyet. Cac th6ng tin can thiet CO
lien quan den nhan vien se duvc thOng dat de nhan vien
biet thLyc hien.
• Nhat quart: He thong chi tra thu nh5p duvc thkrc hien thong
nhAt tai tat ca cac dan vi thuec ng5n hang.
• Ban mat: Chi Wet thu nh5p cua nhan vier' la th6ng tin mat
va duvc b5o mat theo quy dinh cua ng5n hang.
• Tuan the.): HO thong chi tr5 thu nh5p dm Ng5n hang dam
IA() tu5n thu cac quy dinh cua phap 101 va dm Ng5n hang.
47

24
 HE THONG LUCING, KHEN THIJONG, PHUC WI

TOng guSt Wang (buy khen thuriing - phOc Idi

Wong A Al ! LWng4

Thabng
Liking ! L.. Laing Il Phu cap; Thtlang Thtlang
Ludng hoan
kinh Ivan H lucIng Binh ky khac Phac Iqi
co ban thanh
doanh ; thanh • cling
viec
vieng
65 c
;_

48

ASIA (:01.1.01C.4 B ANK

Bang luvng g6m c6 8 ngach, mei ngach la mot tap hop cac gia tri diem
ctia cac chtrc danh da duvc luvng gia theo (lieu 11 va duvc sap xep nhu,
sau:

3 - 19 Lao dOng phO thOng

20 — 30 Nhan vien nghiep vu 1
31 — 37 Nhan vien nghiep vu 2
38 — 41 Nhan vien nghiep vu 3
42 -46 GD BO phan(SGD), Twang phOng(SGD), GO CN E
47 — 51 Twang BP (HS),G0 phong(SGD),G0 CN D,chuyen vien 1
52 — 60 GO CN A, 8, C; Tr.Phang/Ban(HS),GDTT(HS), Chuyen vier)
2
59 - 72 Ban TGD, GD khoi, GO (SGD), Chuyen vier) cao cap
49

25
 PlitC LOT (p2)
Aar iarairlat

Nhan vienduvc tin thu4ng nhan

cac ngay le, kY niam sau day:
• 30/4 & 1/5 — Le Lao dOng
(1.000.000 d)
• Giang sinh va Tet Dwyng lich
(1.000.000 d)
• Quoc khanh 2/9 (1.000.000 d)
• 8/3 — Ngay Phu NU, Qu6c t6
• Ngay sinh nhat ACB MIN

• Mirng sinh nhat cua nhan vien

(200.000 d)

new eorriathitrrirra''

HO Sd KEEN PHiNPHCII
Ngach 1810i Icing Om thi Ylt hrb 1 MI blab: M6 Itah3 MO hi* 4
8 Gial JEc gh6 Uirn dc

711'.11g p -12 ngimn Gi d& TI'T Cigm d,5.• "rio-g Gig m clac
aim iCc
6 'NEN bi *Al Ph!.3Dril 5in 36c ,,i pil, TrI-'41,3 /al?

I— TrAgb,i ;On
Trtfing X: plin TrOrg ptr4
Tj trutIrs -5 : r2 rig IniktFhars ..
Td Inert/ (SY T6 tr.:he/11.8V rearktg b6 biln, LP

NhinviEn ltin•lr. Niftliel Nt18`mi8n , ' PlInliEr.

51

26
•

• Chinh sach Dao tao va Phat trien

Da° tao va phat trier, nhan vien la

cong tac clugc u'u tien hang ciAu cua
Ngan hang A Chau de )(ay dLyng va
phat then dOi ng0 nh5n vier) thanh
thao ve nghi5p vu, chuen mu'c trong
dao kinh doanh, chuyen nghi5p
trong phong cach lam vi5c va nhiet
tinh phuc vu khach hang.

53

27
 Chia sach Dao tao va Phat trien iti
M. CO;AAERCIAL siwK

2. Chuang trinh ciao tao cluac xay dung tren ca ser chitin
luac kinh doanh, muc tieu ngan han, dai han cua Ngan
hang A Chau kat hap vai su phat trien nghe nghiep cua
nhan vien ngan hang.
Ndi dung dad tao cht) trong vao tinh thuc tien, duac
thiet ke va cung cap tren cry sa yeu cau n5ng can
thiet cho cong viec.
Co, hdi dao tao va phat trien ducrc cung cap mot cach
cong bang cho nhan vier' theo nhu cau kinh doanh va
dinh huang phat trien cua Ngan hang. Chuang trinh,
not dung dao tao &vac ap dung thong nhat cho tat ca
cac dan vi truc thus c Ngan hang A Chau.
54

.1.11•••••••

Chinh sach Dao tao va Phat trien IMMO

MLA tdAliePtAi

Nhan vien dieu hanh co trach nhiem tham

gia cong tac dao tao, phat thien nhan vien
de chia se kien thCrc, kinh nghiem va ren
luyen kji nang cho nhan vien. Viec tham gia
cong tac dao tao va phat then nhan vien
&roc xem la mot trong nhUng tieu chuan
danh gia ket qua hoan thanh cong viec cua
nhan vier) dieu hanh cac AD.

55

28
 Chinh sach Dao tao va Phat trien i1
i mN• 1up
A6Stlk COMM=M& SAM

Nh5n vien cac cap can kh6ng ngirng hoc

tap, ren luyen dap Crng tiou chuAn nghe
nghiep cho cong viec hien tai va cong viec CO
trach nhiem cao han trong ti6n trinh nghe
nghiep ct:la minh. Ngan hang khuyen khich
nhan vier] n5ng cao trinh d6 hoc van, kyr
nang, kien thirc va tich cu,c tham gia cac
hoat dOng dao tao va phat tri6n (56 trao
chia se kien thirc, kinh nghiem vai (long
nghiep.

56

Th6ng qua cac hoot

d6ng dao tao va
phat tri6n, Ngan
hang phan dau )(ay
dung thanh mot t6
chCrc khong ngimg
hoc tap. tao n6n
tang cho su. phat
tri6n hen tuc va ben
vCrng cua Ngan
Hang A Chau.

29
 •

,CAC DINH NGHIA

• Pilot men nghe nghi0p: la mot phu'ong thirc chinh thirc do
Ngan hang du'a ra nham dam bac) viec s5n co nguan nhan
vien du nang kinh nghiam.
• Tien trinh nghe nghi0p: la 16 trinh thang tien linh hopt,
•
th6ng qua d6, nh5n vier) CO the phat filen nghe nghiep
trong qua trinh lam vi-ac I5u dai va gan bo vai ACB.
• Lap ke hoach nghe nghi0p: la mot qua trinh lien tyc trong
do, nh5n vien dat ra myc tieu nghe nghiep ban than va
nhan biet cac ca h6i ciao tao va phat trien de dat duvc myc
tieu nay.
• TiOu chuAn nang Itrc can thiet: la cac chu5n ky nang va
kien thik can thiet cho lung chCrc danh do ACB xay dtrng.

59

30
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34
•

35
 Vi5c thang ti6n theo tin trinh
nghe nghi5p cue nh5n vien duvc
can Cu' tren:
Tu, cach dao dt:rc Ca nhan
Tieu chu6n ngha nghiep cua tong
loai chirc danh
Kinh nghiem lam viec t6i thieu
✓ Yeu call v6 hoc van
✓ Yeu cau v6 sat hach
✓ Yeu cau v6 dao tao va nang line
✓ Ke't qua hoan thanh cong viec

4 Tieu chuan lu'a chcm

nhan sLe ke thira

Ttx cach dao dim ca nh5n mat

sac, bleu hien su' gu'ang mau
trong dun vi
Co tu, chat va ti6m n5ng phat
tri6n thanh nhan vien dieu hanh.
Thanh tich ca nhan not tr6i trong
dun vi
Gan PO trung thanh veyi su'
nghiep cUa ACB
L'? lich Ca nhan re rang, trong
sach

36
•

Hgp cMng lao d(mg N2

• Hop thing hoc viec

• • Hop thing thin vi'ac

Hgp thing lao Ong xac dinh theri
han tif 1 d6n 3 narn
Hop thing lao Ong khong xac dinh
thai han ( dai han)
• Hop de_ing dao tao

68

37
 H9p S5n9, lao Ong (tt)
ASS ekx,iiiiieciidirwiir

• Ngu,Oi lao cl6ng va ngt.rol su, dung lao d6ng

deu CO quy6n clan phtrang charn dirt hop
d6ng trong cac triromg hop cu the do Luat lao
d6ng quy Binh.

• Khi don phtrang cha'm dirt Hop d6ng lao

d6ng, ngudi lao d6ng phai bao tru'Oc cho
ngtrifyi sir dung lao d6ng 45 ngay (neu Hop
d6ng lao d6ng dai han), va trtrac 30 ngay (neu
Hop d6ng lao dOng tir 1 — 3 narn).

69

Tu thir Hai den thin Sau hang

tuAn:

Chieu tir 13 giO an 16 gi& 45

38
 \ghi phep - \ghi le hang narn
sw 6 fc`pk61 AA

Ngutyi lao dOng lam viec lien tyc 12 thang thi &roc
nghi phep hang nam la 12 ngay. Cu' 5 nam lam viec
se dutyc nghi them mot ngay.

• Nghi

Tet Divang lich: 1 ngay

Tet Am lich: 4 ngay

Gi6 to Hung Vutyng: 1 ngay

Le 30/4 va 1/5: 2 ngay

Le Quoc Khanh: 1 ngay

71

1. Che d6 nghi viec rieng van hu'Ong krang

a. Ngutei lao dOng ket hOn: nghi 03 ngay
b. Con ket [Ion: nghi 01 ngay
c. Tang gia ( than phu m5u, chOng, con): nghi 03
ngay
ThO tuc xin nghi:
v Lam clan xin nghi truck 1 ngay. triy trutmg hop gap co
the thong bao bang leei not trudc.
Che do nghi viec rieng khong huifyng luang: Ap dung
theo diet.' 78 va cli6u 79 BUD va quy dinh cua Ngan
hang.

72

39
 Bao hieni Xa hoi - Bao hiem Y
wsu Corlellei4i SAMill •

Ngutei lao dOng phai clang Bao hie'm xä hoi

theo dieu 149 BLLD: 5 % tien knang nOp
BHXH va 1 % tin Ityang MI-1g BHYT

Ngan hang dong cho ngutei lao cling: 15 %

hen Ityang cua ngutei lao dc)ng cho BHXH
va 2 % cho BHYT

73

410, Trang phtic va tac phong phttc N 11

khach hang ctia nhan \Tien 11

./iSi•'CO8.41.1f Ita i iwilli

(N

00111,r...
VI vanNt: rilVC I•AN'T viCc
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74

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43
 •

Trat tlx trong ngan hang

Tuan thu gier gi6c theo quy dinh.
Khi di cOng tac & ngoai dun vi, phai bar) cho Trirerng
dan vi Net.
Khi co khach den phai huang dan, diva khach den nai
can thiet mot cach tan tinh, nha nhan, vui ye.
•
CO thai d6 van minh, lich sty, nhiat tinh, can than, chu
dao va sang tao trong c6ng viac.
Deng phuc lam viec gon gang, lich sir.

44
 Tham gia day du cac buoi huan
luyOn, twang clan ve cac tieu chuan
quy Binh va bien phap an toan lien
quan den nhiem vu duvc giao.

Phai biat sir dung cac dung cu an

toan dirgc trang bi va phai bao cao
ngay m6i khi thay cac dung cy di) bi
hu' hong.

An toan lao ko'ng A

VMi

Khong duvc mang nhirng vat •

hoac chat de gay chay, no vao nai
lam viec.

• Truck khi ra ve, phai sap )(Op gon

gang hO sa, tai lieu; tat dien, den,
may tinh, may lanh...; sap x'ap
ngay ng6n ban, ghe ch6 lam viec
caa minh.

18

45
 Ve sinh lao dO'ng MEM

• Thy,c hien tot viac giCr gin va

sinh tai nol lam viac cung
nhu' tai cac nal khac trong
Ng5n hang.
KhOng khac nhO, xa rac biYa
bai, hoac co nhCrng hanh vi
khac gay mat ye: sinh, lam
anh hung den ye my quan,
sach se cua Ngan hang

Quy dinh Ve bao ni It thong

Kh6ng duvc cung cap, tiet 16

th6ng tin lien quan den bi mat cua
khach hang va Ng5n hang.
Kh6ng dircyc sir dung, khai thac
th6ng tin dm ng5n hang va khach
hang cho bat kjr muc dich nao co
kha n5ng gay bat lai cho Ngan
hang, khach hang cua Ngan hang.
KhOng duvc cung khai cac thong
tin can bao mat cho bat ky Ca
nhan, to chin nao vi bat ky muc
dich nao.

46
41p. Cac hanh vi vi phain
Ky 111:41t lao ci(ing
toweile..

• Vi pham ve thai gia lam viec, thai gia nghi ngai

cua Ngan hang.
• KhOng chip hanh menh lenh dieu hanh cua Ng5n
hang
• KhOng tu5n thu quy trinh nghiep vu theo quy dinh
cua phap lua't va cua Ngan hang.
• Vi pham quy dinh v6 bao ve tai san va bi mat kinh
doanh thuec pham vi trach nhiem dirac giao.
• Co hanh vi trOm cap, tham o, gay r6i, pha hoai
Ng5n hang.

83

47
 114: 11:10 quAii
11/‘ cone (7‘C
litho
CONYIEFIC YE a:*

1. La sir chuyen bian muc tieu cua don vi thanh

nhirng muc tieu thtyc dung, thu'c t& co the dat
duvc va thaa thuan ducrc tai m6i cap bac nhan
vien trong dan vi.
2. Bang cach: Thiet lap nhCrng mong dcri r6 rang
muc tieu SMART) trong ding viec de dkra vao dO
nh5n vien bleu rO nhiam vu va ph5n dAu cho
nhiam vu nay.
3. Theo d5i viec thtrc hian va b6 sung, phan h6i khi
can thiet.

85

/It' q91:1/1 fs
10 , 1-11l:C !IBC!) CA1-1911'. NIC

4. Danh gia cong viec dkra tren

muc tieu da lap va Khen
thudeng dkra tren ket qua
danh gia cong viec.

5. He thong quart ly viec thvc

hian cong viec dircyc thcrc
hian Binh ky 6 thang/1 Ihn.

48
°';,110 niih qu di]
4 lc Houm
.. h4N CCWENENL /11M(

ciATRI, TAM NHIN, SU

MENH VA CHIEN USK

KHEN THERYNG vve MQ C Titu

8 LONG vice
CHINN YEU

61k1W Sktikilikti,
11Q
TAHC
OHNG
HANNHT
HA DO
lt lumi !Mill rprenr Ddr vicc THI/C
DE PHAT TRIEW Vic thgc hitn tong H1CN CV
CAI TIEN
7 othiratitalikagamai
-

tiii4daiiraffe
THVC HICN CV HQACH DE CAI Hen vt VIEC
4--
(HANG NAM) TIEN NANG CAO mix CV

87

49
 • lk

T o ilho
wslo, commewcwiempac

LA MOT TUYN BO'v Kgr QUA LONG viec

co TIED criaN VE MLIC DO THANH GONG

89

IA ih e
ASS COffraiditCAL

S (Specific) Cu the
M (measurable) do Iu'&ng du,oc
A (achievable) có kha nang d4t du'o'c
R (realistic) thu'c t6
T (time bound) thol gian hoan thanh

TOp trung vac KET QUA, khong phai mot

hoat dOng.
90

50

1. Phat trien va thu'c hien
chtyang trinh cho vay tieu
dung trong mica giang
sinh 2007, gia tang du, no'
cho vay tieu dOng len 15
so vai nam 2006
2. Thtyc hien khOa dao ye
TCBS cho 100 % cac
Tru•ang ph6ng trong nam
2007
111W
AIRY
3. Phat trien them 10
khach hang doanh
nghiep mai cho chi
nhanh trong 6 thang.
4. Hoan tat then khai ap
dung he thong quan ly
chat lirang theo tieu
chub ISO trong quy Ill,
kh6ng bi vi pham loi
khOng ph0 hap trong ky
danh gia chat lircyng not
be cuoi nam.
91
51
 •

52
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54
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Yfu ti (Xemxetmac dodatdugccancgtrenTieucuin
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B - THAI DOTHONG CONGVIEt
30%)
(Ti trong: viecadera, Ghicacceng viedlanh vu da
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trinh :AltCog, ka d cac cone Aft it no. Gillaril nit sac cac tine'
Mina Idat. kn:e.

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. :.c.r.
WG °17i nab pill 3itlieu 061cac trr rang two cOrto rift; rren 21 kit:

CP
..g
We min nt•tfc of qv/ trinn va °cap ki3Ong Oa can tna.
OatalOda rata vi Ole tilt U B141 Wig. Boas thioA Bono lac
MO rat. rope aaava lin Cl!.
DMinnMing Alma Cat Ai du '.•fWe GIL& rmis vi Ong vtc v ) Gnat
ono, vi dt, trachi cc cat Kr iant lac can artItZ.
E. Dena Ran kfb1gOa:Ou cia cac than nitic ofOra vs% va cat
WAD.
c)
,o

55
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58
 • plikm mks xEr alit WM r de Co tem; WA adc mai

NIA* KHAN /1tT COIL MI BING WAN SU

rata, tistatt. &op ditIktt t, ti a$.' lit 1.• .u. .e. Ca

n... n.,

ac.,..:„.

100

Ayilmi
--wa
,..
TOM TAr
In% 11 0
Aiesik. toubittrboi kohie

+ Xay dung muc bail/ k4 hoach lam

viec cua tu'ng nhan vien tren ca so'
muc tieu cua toan ngan hang va cua
dun vi.
• Muc tieu phai tuan theo chuan my'c
"SMART"
+ Danh gia hieu qua lam viec la ca so'
cho viec tinh toan B cua nhan
vien diya fret, kat qua danh gia.
• Danh gia nang Ityc phai du'o'c 1(61 not
vdri k6 hoach dao too va phat then
nhan vier).
101

59
 ONIMERC NI BANK

6@n hieu the nap vas hanh Ong

the nap de thkrc hilen phu'o'ng
chasm cUa Ngan hang A Chau:
"ACB- Ngan hang cua m9i nha"
(nh6m 1, nh6m 3, nh6m 5)
Cac kilo khan khi hOi nhap mai
trutteng lam vi5c vas cach khac
phuc.
(nhorn 2, nh6m 4 vas nh6m 6)
That) luan: 20 phut
Trinh bay: 5 phOt — bao va 5 phOt

a- 7,747

AS A CO...MEW:Int .".1.11,

60
 MVC LUC BO SUNG VC
HOI NI-LAP MOI TRIMING LAM VIEC

r Ten van ban So tham chiu

NO), ban Trang
hanh
So do to chirc ACB

So d6 to chirc Sa Giao Dich 2

Phu luc 1
So d6 nguyen tc tien trinh nghe nghiep nhan 3
vien va tieu chuan nghe nghiep
Phu luc 3
4
So d6 Oat trien ngh6 nghi6p nhan vien
Phu Ipc 4
So d6 phat tri6n ngh6 nghiep nhan vien 5
(Boat cli)ng cua nhan vien)
Phu luc 5
6
So d6 quy hoach nhan su k6 thira
QUYET DINH
V/v di6u chinh to chirc hoat &Ong cUa Ngan 1792/TCQD-NS.07 19/09/2007 7— 14
hang A Chau — SO Giao Dich
QUY DINH
409/NVQD-CNTT.05 01/12/2005 15 — 21
V/v sir dung tin hoc tai Ngan hang A Chau
QUYET DINH
V/v ban hanh "Quy dinh v6 trang phuc lam 65/TCQD-NS.05 07/03/2005 22 - 27
vi6c va tac phong phuc vu khach hang"
QUYET DINH CUA CTHDQT
V/v ban hanh Quy dinh ve ky,luat lao d6ng, 268/NVQD-PC.05 13/09/2005 28 — 37
don phumg cham dirt hop clang lao Ong.
HUONG DAN
Lap va quail 1Y cac 14 hop d6ng HQC vi6c, WI-02/NS 38 — 43
Thu viec, Lao d6ng, Dao tao
THONG BAO
04/11/2005 44 -- 46
Tuyen dung n6i 116 (Vi tri Nhan vien)
THONG BAO
Tuyen dung n6i b6 (Vi tri Giam d6c/Truemg QF-06/TD-04.06 05/2007 47 - 51
phOng)
TRICH YEU
868/C V-KNL.07 16/04/2007 52 - 53
V/v Quy dinh Luat Bao hiem Xa h6i (mOi)

02,
 THONG BAO
Mua bao hiem tai nan cho Nhan vien nam 2228/CV-NS.07 07/09/2007 54
2007 -2008
CONG VAN
V/v Trien khai chuang trinh bao hiem sirc 69/CV-KNL.08 10/01/2008 55 — 56
khoe toan dien "ACB Care"
ACB Care
57 — 65
(SA tay bao hiem sic khoe)
GONG VAN
2909/CV-KNL.07 16/11/2007 66 - 68
V/v Nghi phep thuang nien
CONG VAN
V/v thuc hien the d(), tieu chuan du lich, nghi 759/CV-KNL.08 13/03/2008 69 - 70
mat nam 20008
CONG VAN
367/CV-KNL.08 01/02/2008 71
V/v dieu chinh mire phac lai cho nhan vien

Cac su kien dang chi y nam 2006 72 — 75

Cac su kien clang chit y nam 2007 76 — 77

Thanh tich va cong nhAn cna xa hei 80 - 83

Cac quy dinh trong Ngan hang 84 -87

Huang dan cac thu tuc clang IcY cac phuang
88 — 89
tien. chuong trinh phuc vu cho ding viec
Phieu yeu cau QF-01/TDTT-07.06 90
Phieu yeu cAu cap/Thay doi quyen tren
OF-17/CNTT-05 .06 91
TCBS
Phieu xac nhAn mat khau tren TCBS QF-17a/CNTT-05.06 92

Huang dgn sir dung Lotus Notes 93 - 122

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3
 PHI) LUC 3

SO DO PHAT TRIEN NGHE NGHIEP NHAs N WEN

TRACH Mid GIAN

Tnitg dtb vi
( Tlixig bao cac ccitio:i clri NV Thing 12
G) Iii grm,

y
miviviffitImm gia Gut bi hooch chat trier' ca reran I 4— Thing 1

Cd
SPY Thing 1
Tnitg d.h ‘i Girth silt

Kliong

V
nag Tim cio tao Cung cap cdlni chat trier' Tinting 2den
Trtitig cit vi ding 11

V
That: hOt cto tona itat thin Idling 261
Mk yin them gia thing 11

Khang dat
Tnibg chi vi Xac dmhcinhd3mdciB NV
Khzi Qrm, Thing 11

QTNL (Dieu chink chit dart, bk ) Thing 1

 PHU We 4 sa o6 PHAT 1131fN NGHf NGHleP NHAN VIEN
(heat ging ciia rthrin vien)

NHAN VIEN CO
KINH WHICH

DM hoc King cao

•
Luin etiiNkin On %Ate
 PHV LVC 5

SC1 DO QUY MACH NHAN St! Kg Ilia

Tnidng doa vi + Thing 12

Chun lila nhin str kethda
GD Kh Q'INL

GD Khol Xem xet so tuye'n Thing 1

GD Khal Q11,1
KhOng do

Thidng don vi Lip kehoach dao tno nhin sit kethJa Thing 1

Hoi thing Nhin str :

Chti Etch HDQT Thing 2 vi thing 8
llutang tnfc HDQT Xem xet chinh thdc
TGD
GD Kkol QTNL
vicic GD khoi lien quan

Th4c hien kehoach dlo too nhin su ke dtd Tmng oim then kthonch
Twang don vi
Thing Mafia too

Hdi d6ng Nhin stt Thing 2 vh thing 8

Xem xet b6 of Ain vies dieu hank
Vick GD khdi lien quan

Chti hch HDQ17 De baL bo nhiem

TGD

6
 NGAN HANG TMCP A CHAD LONG HOA XA HOI CHU NGH1A VIT NAM
S6: A 4-0.2, / TCQD-NS.07 D0c LOp - Ti( Do - Hanh Phtic

TP. Chi Minh, ngdy q4 thcing 9 ndm 2007

TAI Lieu DIXICSIgMSOAT
Ngay..a.thang.j...namW:
QUYET DINH
V/v diits chlnh t6 auk va hoot dOng
ctia Ngdn hang A Chau - Ciao dich
CHU TICH HOI DONG QUAN TRI

Can cd Quyit dinh so 1087/200I/QD-NHNN ngdy 27/8/2001 cda Thong cgc Ngan hang Nha murk
Viet Nam ban hdnh Quy dinh 4 td chdc va hoot clang caa Hai ill;ng qudn tri, Ban Kiem coat,
ldng Gidm clo.c Ngdn hang Thurmg moi cophdn cda Nha nude va nhan Ain;
Can cd Quyit dinh so 888/2005/QD-NHNN ngdy 16/6/2005 Ella Thong el&. Ngan hang Nha nude
Viet Nam ban hdnh quy dinh ve viec nut thitnh lap va chain dtit hoot clang sa giao dich, chi
nhdnh, van phOng dui dien, don vi su nghiep caa ngan hang thuong mai;
Can cd Quyet dinh NS" 857/QD-NHNN ngdy I/8/2003 act Thong ddc Ngan hang Nha nude Viet
Nam v/v chudn y bdu chlic danh thanh vien Hai (king qudn tri, Ban Kiem socit cda Ngan hang
TMCP A Chau nhiem 14 2003-2008;

Can ca van bdn so' I 173/NHNN-CNH ngdy 29/10/2002 caa Ngdn hang nha nude-Chi nhdnh TP
Ho Chi Minh v/v Ngan hang A Chau and SO Giao dick

Can cd Quyit dinh so 65/NVQD.NS.04 ngdy 04 timing 05 ndm 2004 ala Chi; rich Hai dOng Qudn
tri v/v ban hdnh "Quy dinh 4 mo hinh hoot ding va to chile cda SO Giao dich, chi nhdnh ale al,.
Phdng Giao dich";
Can cd Quy qudn 1)1 nai ba 4 a char, hoot dang cda SO giao dich, Chi nhdnh, Van phang dui
dien, Phang giao dick 04.57 tier kiem, Diem giao dich, To tin dung, Don vi nghiep trong he
thing Ngdn hang A Chau do Hai clang qudn ft-1 Ngan hang A Chau ban hdnh tai Quyit dinh so
359/TCQD-PC.05 ngdy 22 thcing 8 ndm 2005;
Can cd diem le ctia Ngdn hang TMCP A Chau,

QUYE'T DINH

Dieu 1: Dieu chinh to' chat va hoat dung cia Ngan hang A Chau — Sa Giao dich theo van
bin dinh kern.
Dieu 2: Cdc chat danh ctia Sd Giao dich se dtroc dieu chlnh theo cd ca-u to' chat mdi.
Dieu 3: Quye-t dinh nay c6 hieu lac thi hdnh kd u7 ngdy 14. Ban Tong Gam ddc, Sa Giao
dich va cac ddn vi hen quan chiu trach nhiem thi hdnh quyet dinh nay:Th,ta,,

Mn nhan:
- HDQT;
- Nha Dila 3;
- Lau (P.Nhan sg).

TRAN MONG HUNG

7
TAILItO D1I CK. MSOAT QUY INNH VIE TO CHITC VA HOT BONG
Ngay..1.?..thang....1.narna0.a. NGAN HANG A CHAD - SO CIAO DICH
L__

(Ban hanh kem theo Quyit Binh so .A. ) -..t TGGZ.$. ngay 19/..g../.40.4"cUa Cha rich HDQT)

I. PHAIVI VI HOAT BONG:

1. Huy Ong yin:
1.1 Huy Ong von VND, ngoai to c6 ky han, khong ky han cia to chic, ca nhan dual hinh thirc
tien girl thanh toan, ky quy, ky girl, giir 110.
1.2 Huy dung yen VND, yang, ngoai to c6 ky han, khong ky han cua Ca nhan dual hinh thirc tien
gal tiet kiem.
1.3 Cac hinh thirc huy dung von khac khi duoc TOng giam dec cho phep.
2. Djch vu thanh loan:
2.1 Cung ang cac dich vu lien quan den viec ma, sir dung va cung cap thong tin tai khoin cua
khach hang: xac nhan s6 du tai khan; Xac nhan ky quy; Xac nhan 'tang luc tai chinh; Liet ke
giao dich tai khoan; Sao lyc thing ti; cac dich vu khac.
2.2 Cung ing cac phtrong tien thanh toan.
2.3 Chap nhan cac phuong tien thanh toan do .cac td chic khac phat hanh.
2.4 Thu 116, chi 110.
2.5 Chuyen tien trong nuOc va nuOc ngoai.
2.6 Thanh toan trong mere va qu6c te.
2.7 Dich vu ngan hang dien
2.8 Dich vu thanh toan khac
3. ap tin dyng:
3.1 Cho vay ngin han, trung han, dai han bang VND, yang, ngoai to vol cac to chic, ca nhan;
cho vay cac to chic tin dung khac khi duoc cap c6 tham quyen xet duyet theo quy dinh ctia
ACB.
3.2 Bac) lanh cho cac to chic, ca nhan; bao lanh cho cac t6 chic tin dung khac khi dtrac cap c6
tharn quyen xet duyet theo quy dinh ctia ACB.
3.3 Chiet khau thuong phieu, It& phieu, giAy to c6 gia khi duac TOng giarn clOc cho phep.
3.4 Cho vay dung tai
3.5 Cic hinh thirc cap tin dyng khac theo quy dinh cua phap luat va ACB.
4. Phdt hank va thanh loan the thanh loan, the tin dyng:
5. Kinh doanh ngogi hii:
5.1 Kinh doanh vingingogi to v6i khach hang (ca nhan, doanh nghiep, cac t8 chat kinh to thuOc
del tucmg &roc phi!) mua ban ngoai to theo quy dinh ctia Nha mere).
5.2 Kinh doanh vang/ngoai to vOi cac dinh the tai chirlh trong va ngoai nuac khi &roc TOng
giarn (Mc cho phep.
5.3 Kinh doanh, giam dinh di quy.
 6. Ngtin quy, kho quY:
6.1 06i, kiem dem tien VND, ngoai te, yang.
6.2 Cit gift hO, bao quan hien vat quy, giay to c6 gia, cho thue to ket.
6.3 Kinh doanh chang tit c6 gia khi clugc T6ng giam dec cho phdp.
7. Cdc sdn phiim lien kit nhw bdo !dim, tcr vin du hoc va cdc sdn phcim khdc.
8. Cdc hog Ong khdc Theo quy djnh cda phdp lust va ACB.

H. CO CAU TO CHU'C:
1. Dieu hanh SO Giao dich la Giam d6c, ho tro cho Giam dec trong cung tac dieu hanh la cac PhO
Giam dec.
2. Si Giao dich c6 cac don vi sau (Sa dd to chile Binh kem):
2.1 KINH DOANH:
2.1.1 Phone khach harm ca Wan:
a BO pkin ttr von tai chinh khdch hang cd nhan:
- Tic van tai chinh ca nhan (PFC):
+ Ph& trien khach hang mai va duy tri khach hang hien c6.
+ Tu van/huang dart khach hang mai vi hien c6 sir dung cac sin pham dich vu cua
ACB.
• Cham sac khach hang myc tieu.
• La dAu m6i giai quyet/phan hei cac nhu cau Mac mac cua khach hang va cung cap
cho khach hang cac th8ng tin ve san phim dich vu ctia ACB.
Chain sac khach hang:
• Theo doi dash muc khach hang hien him de bao cao cho Ban Giam d6c nhang bien
Bong lien quan den tien girl, du nv vay va cac tinh hinh sir dung cac sin pham dich
vu khic nham duy tri, phat trien khach hang.
• Duy tri va phat trien mei quan he tot del vai khach hang ca nhan va doanh nghiep
thong qua cac chuong trinh chAm sac ngoai host Ong kinh doanh (tang hoa, qua,
gui thu cham sac, thu tharn de j, kien, girl ban tin not be, bao cao thuong nien...).
HO trq hoar deng phyc vu khach hang VIP khi den giao djch.
• Chuyen tai thong tin ve cac sin pham mai ctia ACB qua hinh thac girl brochure,
thu ng6 cho khach hang (Ca nhin, doanh nghiep).
b. Be phdn djch vu khach hang cd nhan:
- Dich vu tien gUi:
+ Tiep thi Lai chO, ttr van vi cung (mg nip:MI sin pham huy Ong va thanh
- Dich vu the:
+ Tiep thi tai chO, to van va cung ang sin pham dich vu the ngin hang.
c. Bd ph(tn phen Lich tin dung khdch hang cd nhan:

9
 Thuc hien phan tich, tham dinh va de xuat cap tin dung (cho vay, bao lanh, chiet khau
chUng tir c6 gia,...) cho khach hang ca nhan.
Theo din, quart ly va giai guy& cac van de phat sinh sau khi cap tin dung.
2.1.2 Phone Mulch !lane doanh nghiep
a. Bp phan quan hg khdch hang:
- Phat trien khach hang mai va duy tri khach hang hien co.
Tu van/huang dan khach hang mai va hien c6 sir dung cac san pham dich vu tai chinh
doanh nghiep cua ACB.
Tham dinh NIA de xuat cap tin dung (cho vay, bao lanh, cap the tin dung,...) cho cac
doanh nghiep c6 quy mo 16n.
La dau moi giai quyet cac nhu cau/thac mic/khieu nai cOa khach hang doanh nghiep
Ion.
b. Bp pkin dich vu khdch hang doanh nghiep
Tiep thi tai chti, huang dln va to van khach hang sir dung cac san pham dich vu tai
chinh doanh nghiep (tien giri, tin dung, thanh loan quac te, the,...).
Tiep nhan cac yeu eau, 6 nghi caa khach hang doanh nghiep km phat sinh trong qua
trinh giao djch voi ACB. Theo d6i, phoi hop vai cac bd phan ce, lien quan de giai
quyet th6a clang nhu cau cua khach hang theo dung cam ket ye chat luctng djch vu cua
ACB.
Phi hop vai Bd phan quan he khach hang, to cham soc khach hang to chirc va thuc
hien cac chucrng trinh cham soc khach hang doanh nghiep km.
c. BP phan phan tich tin dung khdch hang doanh nghiep
Phi hop vai Bd phan quan he khach hang tham gia vao qua trinh phan tich, tham dinh
cac khoin cap tin dung phat sinh tai ph6ng Khach hang doanh nghiep km.
2.1.3 Phone khach bane doanh nehien vita va
a 8(3 phfin quan he khdch hang:
- Phat triAn khach hang mai va duy tri khach hang hien co.
Tu van/huong dart khach hang mai va hien c6 sir dung cac san pham dich vu tai chinh
doanh nghiep ctia ACB.
Tham dinh va 6 xuat cAp tin dung (cho vay, bao lanh, cAp the tin dung,...) cho cac
doanh nghiep c6 quy and vira va nho.
La dau mOi giai quyet cac nhu cau/thic mac/khieu nai cua khach hang doanh nghiep
vira vi nho.
b. Ba phan djch vu kluich hang doanh nghiep vita viz nho:
Tiep thi tai ch6, huang dan va to van khach hang sir dung cac san pham djch vu tai
chinh doanh nghiep (tien giri, tin dung, thanh toast quoc te, the,...).
Tiep nhAn cac yeu cAti, de nghj cua khach hang doanh nghiep vira vi nho phat sinh
trong qua trinh giao dich yen ACB. Theo doi, ph6i hop vai cac by phan co lien quan de

10
 giai quyet them dang nhu cau cua khach hang theo dung cam ket ve chat luong dich vu
cua ACB.
Ph6i hop vai B6 phan quan he khach hang, to chain s6c khdch hang t6 chic va thuc
hien cac chucrng trinh cham soc khach hang doanh nghiep vira va nho.
c. B1i pkin phan tick tin dimg khdch hang doanh nghiPp vita va nho:
hop yeti BO phan quan he khach hang tham gia vao qua trinh phan tich, tham dinh
cac khohn cap tin citing phat sinh tai phong Khach hang doanh nghiep vira va nha.
2.1.4 Phong nein qu':
a. BP phi)n kinh doanh vanengogi tp:
- Kinh doanh ngoai te mat, chuyen khoin.
- Kinh doanh yang vat chat, dd quy.
- Kinh doanh cac san pham phai sinh vang/ngoai te.
- Giam dinh vang/da quy.
b. BP phiin kinh doanh
- Dieu chuyen von not b6
- Thuc hien cac hoat dOng mua ban von si va cac nghiep vu kinh doanh vein khdc.
2.2 NGHIP VV:
2.2.1 Phone thanh toan trong
a. BP phfm thanh loan trong nuor khdch hdng cd nhan:
- Thuc hien nghiep vu thanh wan trong nuac va thu chi tien mat cac loci (VND, ngoai
te, yang) cho khach hang cd nhan.
b. BP phiiin thanh town trong nurk khdch hang doanh nghipp:
- Thuc hien nghiep vu thanh toan trong nu& va thu chi tien mat cac loaf (VND, ngoai
te, yang) cho khach hang doanh nghiep.
c. BQ pkin kho guy:
- Quan ly kho
Thu/chi, d6i, kiem dem tien mat cac logi (VND, ngoai te, yang) v6i so ltryng 16n..
2.2.2 Phong thanh toan gam a:
- Cung cap va thuc hien cac nghiep vu thanh toan qulic to bao g6m LC nhap/xuat, Nho
thu nhap/xuat, Chuyen tien bang dien (TT).
2.2.3 Phong kigni soat va wan 1$ rill ro:
a. BP phpn kiem sodt thank loan qutfc
- Kiem soat sau cac giao dich hang ngay lien quan den nghiep vu thanh toan qu6c to
b. BP phpn ktim sod! giao djch:
- Kiem soat sau cac giao djch hang ngay lien quan den nghiep vu tien girl, cac hoat ding

11
 thanh todn trong nuerc va ngan guy/
c. BQ phfin !aim soot tin dyng:
Kiem soat sau cac giao dich hang ngay lien quan den nghiep vu tin dung.
Phan tich Jai cac khoan cap tin dung da phat sinh tai SO Giao dich.
Giam sat, theo doi, kiem tra sau khi khoan cap tin dung co hieu lac.
2.2.4 Plying hi) tro• tin dung:
a. Bp phfin ho Ire' tin dung ca nhan:
Tiep nhan her so tin dung cua khach hang ca nhan da dugc phe duyet cap tin dung, thvc
hien cac thu tpc theo phe duyet va quy trinh nghiep
Trinh giai ngan cho khach hang a nhan trong hart mire dugc duyet.
Tao lap va theo doi tai khoan vay cua khach hang ca nhan.
- Quan ly thong tin, }Hi sa tin dung dm khach hang ca nhan.
b. By phiin h3 try tin dyng doanh nghqp:
Tiep nhan ho so tin dung cua khach hang doanh nghiep da dugc phe duyet cap tin
dung, thvc hien cac thu tvc theo phe duyet va quy trinh nghiep vv.
Trinh giai ngan cho khach hang doanh nghiep trong hart mitt dugc duyet.
Tao lap va theo doi tai khoan vay cUa khach hang doanh nghiep.
- Quan ly thong tin, he,' sa tin dung ciaa khach hang doanh nghiep.
c. BO phOn phdp if) cherng tir viz quan ty tat san:
Phap ly chirng
+ HO trg cho cac dun vi thuOc Sa Giao dich ve linh vuc phap ly chimg tir trong clang
tac tin dung.
- Quan ly tai san:
+ Quan ly tai san dam bao cua khach hang tai So Giao dich.
Tham dinh tai san:
• Th'dm dinh tai san dam bao lien quan viec cap tin dung phat sinh tai cac don vi
thuOc SC; Giao dich trong pham vi han mire tham dinh dugc HOi sey phe duyet.
2.2.5 Pining ke Nan:
- Quan ly chi phi dieu hanh cita Ser Giao dich.
Kiem tra tinh chinh xac, dAy du cac so lieu bao cao Ice toan hang kY caa Sa Giao dich.
2.3 BO PHr1N HANH CHfNH VA NHAN S11:
2.3.1 To Nhan sir:
- Quan ly tinh hinh nhan skr cua Say Giao dich (hien dOng so lucmg, gib ding, luang,
danh gid nhan sv,...).
HO trg cho Ban Giam dec Ser Giao dich cac van de ve to chirc nhan sv.

12

)4,
 2.3.2 TO Hanh
- Giao/nhan, xir IY thong tin, tai lieu, van bin den va di, quan ly cac tai lieu ctia SO Giao
dich.
- quan lY cac trang thiet bi, co sO vat chat ceia Se Giao dich, thoc hie'n dap Ong cac nhu
cau cua cac Phong/BO phan trong Se Giao dich lien quan den hanh chanh.

III. DIEU KHOAN THI HANH:

1. Giam clOc SO Giao dich phi hop cling cac khei cherc nang scan Mao mo to chi tiet nhiem vu cna
timg don vi thuec SO Giao dich.
2. Giam doe SO Giao dich co trach nhiem be tri lai nhan so va xay dung cac Bang me to cong viec
c6a terng chirc danh phit hop viii chirc nang, nhiem vu cua teing don vi theo co cau to chirc mOi.
3. Trong qua trinh thtrc hien, Giam dec SO Giao dich dugc phdp dieu chinh, bO sung nhiem vu cua
cac don vi thuec SO Giao dich nhim to chirc hoat dOng hieu qui, quan ly duqc red ro va darn bao
chat lucmg dich vu khach hang.

-0•C—
CH TICH HQI DOING QUAN TRI

13
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14
 NGAN HANG A CHAD
s6: ...liP1/..N.%1C0 . ..(:tV TT • or
Tp. Ho Chi Minh, ngay 01 timing 12 Mm 2005
c;i11.1:07 - '1110C KIN..MS(4T
I Ngiy 0.4.ac3rtyzUnam.20ii5
QUY DINH Vt SU DUNG
HF THONG TIN HQC TAI NGAN HANG A CHAD
I. DINH NGHIA
1. He theng tin hoc tai Ngan Hang A Chau: bao gem:
a) Cdc may tinh va cdc thiet bi chuyen dung kern then;
b) He th6ng mang LAN (Local Area Network), he theng mang WAN (Wide
Area Network);
c) Cdc phAn mem tin hpc;
d) He th6ng cd 0 (JO' lieu 1.0' HOi sa den cdc chi nhanh, ding ty tnfc thuOc;
e) Cac he theng nghiep vu nhd: he TCBS, Thanh town qu6c te, Kinh doanh tien
te, Ngan hang dien tO, he th6ng so' cai va bdo coo,
2. Sd dung he th6ng tin hoc: la dung he theng tin hoc de thud hien cac nghiep vu
chuyen mon ngan hang tai Ngan Hang A Chau.
3. Thuat
a) PhAn ding cda he th6rig tin hoc bao gem:
o Cac loii may tinh, mang may tinh va cdc thiet bi mang;
o Cdc thiet bi chuyen dpng kern then nhu': may in, may quet (Scanner), may
nit den to dOng (ATM), may dpc cdc loci the, thiet bi ma h6a dC lieu
(Encryptor), thiet bi bao ve va cheng truy nhap d3 lieu (Firewall), bO Lich
dien (UPS), on ip.
O Cac linh kien, php tang dung de thay the, 0a chUa may;
o Cac thiet bi, cong cu phuc vu cho viec bao trl, bao cluZIng, stta chtla may.
b) Phan mem tin hoc bao gem:
❑ Cdc he dieu hanh, cdc he quan tri cd so de lieu, phan mem drig dung,
phen mem truyen thong, phIn mem bao mat;
o Cdc ng6n ngff thus, t town, nen ngU lap trinh va tai lieu ky thu4t;
o Thtt vien chudng trinh Tau;
o Thiel ke soon thao va phat trien plAn mem.ding dung.
c) Cd 0 de lieu: la kho thong tin ye met hay nhieu chAtle, dudc to' child hdp ly
de de ding quan ly, truy dm va snY Ong;

Qui dish ye se dung he th6ng tin huc tai Ngin hang A Chau 15
 IL PHAM VI AP DUNG
Van bin nay Ai) dung doi vdi cac nhan vien nghi'ep vu, quin tri vien cac at)
cia Ngan hang A Chau va cac COng ty trtrc thuOc, cd sit dung he th6ng tin h9c
trong hoot dOng cda minh.
Van ban nay kh6ng ap dung d6i vdi nhan vien PhOng cong nghe thong tin
(CNTT) va cac nhan vien tin hoc tai cac chi nhanh, Trung tam the.

HI.YEU CAU OUAN LY

Viec quan 1y stY dung he th6ng tin hoc trong Ngan hang duroc thus hien theo cac
yeu clu sau:
1. Quin ly chat the viec ser dung khai thac an toan c6 hieu qui cac loci may tinh,
he thong mang may tinh, cac phin mem tin hoc;
2. Quin 19 chat the va thong nhal viec sii dung cac phgn mem tin hoc bao g6m:
phan mem 110 ctieu hanh, phin mem bio mat, phin mem thig dung, phin mem
quan tri mang, pl.& mem truyen thong.
3. Trong quail 19 sir dung he thong tin hoc, viec dam bao an town he thong va bao
mat d3 lieu luen la MI Wen hang dau.

IV.OUI DINH VE Sef DUNG HE TH6NG TIN HOC

1. Sit dung may tinh va cac thidt bi:
a) May tinh ca nhan va cac thidt bi tin hoc trang bi cho ca nhan
o May tinh via tiing ca nhan phii cal dat mat khgu. Ngtteti sfi dung c6 trach
nhiem bio ve mat khgu, lch6a mat ma, not dung thong tin rieng va bio ye
he thong thidt bi rieng ctia mInh.
o Tru'dc khi ra ye, phai tat cac may moc du'oc [rang bi cho ca nhan. Trong
trubng hOp 0c biet (can and may) thl phai dan nhan thong bao.
o Khong dtrOc phep mang vao/ra cac may moc thidt bi khi chtia c6 y kiln
cua lanh dao.
o Phai gig' gln may, dam bio ve sinh cong nghiep; deng thdi phai thcIng ke,
tong hop nhOng lei hay xay ra c6 bien pita!) xti'19 kip thdi.
b) Ngtresi sit dung may tinh, cac thief bi tin h9c phii du'oc dao tat), ngm vglig k5",
thuat du'oc phan cong dam trach;
c) Tru'dc khi slY dung, van hanh may, ngutti st' dung phii Iciem tra cac didu kiln
lam viec nhtr: mei trtiting, an man thidt bi va di? lieu. Khi van hanh may tinh
va cac [hilt bi kern theo, ngutti sit dung may tinh phai dam bao attic hien
ding cac thao tac ky thu4t quy dinh, theo dei qua trInktioat Ong, phat hien
cac lei ctia he th6ng;
d) Ngutti sit dung may tinh phai c6 lchi nang kiem tra va xtI 19 cac sit co ddn
gian nhu':

Qui dinh vt Set dung hO th6ng tin hoc tai Ngan hang A Chau
16
 - Khong c6 (mgt) dien ngudn vao may tinh, may in, ...
- Cac day not man hinh, ban phim, chudt, may in, day mang bi long hoac bi
sut-
Neu ski' c6phdc tap xay ra, nguti st dung khong dd kha nang hoac vu'Ot qua
thgm quyen 19, phai bao ngay cho nhan vien phi trach de cd bien phap
giii quyet kip theri.
e) Ngtidi st dung chi sot dung may tinh phyc vu cho cong viec du'dc giao, khOng
duVc sd dung vao viec rieng c6 the gay anh htiOng den he th6ng tin h9c cda
Ngan hang.
2. Sdr dung may tinh zach tay (laptop): Ngoai cac qui dinh b mpc 1:
a) Trude khi dua vao stY dung, ket n6i vao mang may tinh cda he th6ng tin h9c
cilia Ngan hang, may tinh zach tay phai dticrc PhOng CNTT thiet lap cali hinh
ban day, cai dat cac phan mem chuyen dung phuc vy dung yeti du ding viec.
b) Dinh ky phai dd6c PhOng CNTT den hanh nang cep cac phan mem, cac ban
va 16i.
c) Yeu cau d6i vdi nguti sddyng:
o Thutng xuyen cap nhat cac chddng trInh phOng ch6ng vinit theo thong
bao cda PhOng CNTT.
o Thyt hien viec kiem tra vinit track rai lAn k6t n6i vao he th6ng mang
cua Ngan hang.
o Kh6ng du'oc cai dat lai cgu hlnh ban clau cda may.
o Chiu sylciem tra (may tinh) dinh ky va ddt xtigt cda nhan vien tin h9c.
o Neu bi phat hien c6 virdt (tren may tinh), hoac may bi cai dat lai, nguti sit
dyng se bi lap Wen ban va neu qua 5 Ian, may tinh d6 s0 kitting du'Ic phep
ket n6i vao he th6ng mang.
3. Sit dung mang may tinh:
a) Ngtidi sot dung mu6n ket not vac, he thong mang may tinh phai dti9c sit d6ng
cda Twang don vi;
b) Nguti sd dung du'oc cap quyen truy cap mang may tinh ctia Ngfin hang
de
[hut hien met ho4c mot so nghiep vu cu the, chi du'dc str dung mpg may tinh
trong gidi han cac nghiep vy da cho khong dtrcrc Ur y sit dung mang may
tinh vao cac viec Ichac, khong duck truy cap vao cac dia chi kh6ng dtrdc phep
tren mang.
c) Trong nhang trutng hop khgn cap, ngttbi quAn tri.mung CO quyen tam ngt7rig
ho4c han the quyen truy cap khai thac tai nguyen mung.Ctia ngutti sa dung.
4. Sit dung pith mem tin hoc:
Ngu'di sd dung may tInh thttc hien cac quy trial) nghiep vu phai tuan thd cac
didu kien sau:

Qui dinh ve Su' dung he thong tin hoc tai Ngin hang A Chau
17
 a) Phil qua dao tao ye quy trinh nghiep vu va da &roc hirdniclin xi ly cac yen
de nghiep vu tren he th6ng tin hoc. D6i vdi cac nghiep vu yeu cau cluing chi,
ngubi sd dung phai cO day chi chang chi theo qui dinh cda Ngan hang. D6i vdi
nfiGitg ngu'di chu'a c6 chilbg chi, khi can thief tam thdi Phang CNTT c6 the
cap, nhting phai b62 sung chdng chi.
b) Phai thtic hien dung thao tac hddng clan sd dung nham dam bao stt chinh xac
ye scili6u, an town trong van hanh;
c) Chi van hanh cac thao tac trong pham vi nghiep vu; kh6ng datic van hanh cac
quy trinh, cac phan nghiep vu, cac chtrc ning ctia chuking trInh ngoai guy&
han du'oc phan cong.
d) Bat 1(3( phan mem nao main cid dat phai dtrOc phep ctia Tru'ang dOn vi Nth
PhOng CNTT. Viec cai dat phan mem do nhan vien tin hoc thnt hien.
5. Sit dung Internet:
a) Chi nheng nhan vien di duck cap phep cda Tang giam d6c, Giant d6c phu
trach Kh6i CNTT va Tru'ang Phong CNTT mdi du'Oc truy cap vac) Internet.
b) Chi du'ocfc truy cap vao cac dia chi dude-phep truy cap.
c) Viec truy cap phai thus hien theo dung qui dinh cda Phong CNTT.
6. Kel not cc( sd dG lieu:
a) Chi nhang nhan vien c6 quyen truy nhap mdi &roc ket not vao co sd tiff lieu.
b) Ngutti stir dung he th6ng tin h9c chi du'oc ket not vao co sd d3 lieu thong qua
cac chudng trInh/phan mem ling dung di dtiOc cep phep.
c) ThOi gian ngubi stir dung duck phdp ket n6i vao cc; sd dir lieu (TCBS): theo
qui dinh cu the cda Phong CNTT. Trong truing hop can thiet phai ket not vao
cc; sd dG lieu ngoai thtri gian qui dinh, phai dttcrc stt dOng 9 tru'dc cda Phong
CNTT.
d) Ngirdi sd dung he thong tin hoc khi ket n6i vao cd sa dir lieu, phai phan anh
trung thuc d3 lieu theo cac yeu cau sau:
❑ Thu thap dir lieu ban dau chinh xac thing vdi [hoc t6 phat sinh;
o Yeu to cheng ttY phai dti, dung pham vi, khuon mat], kich thttdc;
o Con so phai r6 rang, dung phan nhOm hoac ngan cach cda day s6;
o Phan chi phai dd net, du nghia, dac biet la s6 den bang cher;
❑ Dung thiet bi hien dai de ghi, doc phai thnc hien dung quy trinh, thao tac
ky thqt.
7. Cac hanh vi ma ngddi stir dung he thong tin hoc bi nghiem
a) Sd dung mat kha'u, Ich6a mat ma, thOng tin rieng cda nguti .khac de' truy nhap
trai phep vao he th6ng tin hoc cda Ngan hang.

Qui dinh v@ SO dung he th6ng tin hoc tai Ngan hang A Chau 18
 b) dung cac vat mang tin nha: dia mem, dra cang rbi, USB, khi chu'a difdc
slit deng y caa Pheing CNTT.
c) Sir dung cac thi6t bj tin h9c de sao chdp va phat tan cac thong tin vi pham
phap
d) Se dung may tinh cho ding viec rieng, hoac cac hinh that khac nhtt: chdi
game, xem phim, nghe nhac,
e) Ldi dung nheng sai sot, nheng loi trong chutng trinh de thitc hien nhU'ng hanh
do, ng c6 the' gay rtii ro, thiet hai cho Ngan hang.
f) Sao chdp hoac mang tai lieu, s6 lieu, phan mem caa NgAn hang ra ngoai khi
chu'a c6 9 Ici6n ctia TruOng dcrn vi va Phong CNTT.
g) ma, xem, sea, sao chdp, x6a cac tap tin ciu hinh, cac chilling trinh Ong dung
tren may.
h) Tiet 10 cac van de vd an toan, bao mat lien quan den tong nghe th8ng tin ctia
Ngfin hang.
i) Lau gie tren may tinh cac thOng tin, s6 lieu thuQc bi mat nha nutc.
j) Ke't n6i Internet, k6t ra ngoai thong qua modem may tinh xach tay,
modem ttl trang bi, hoac hinh that nao khac khi chura deck sit ding 9
ctia PhOng CNTT.
k) Vao Internet hoac cac trinh Ong dung khac de truydn di nheng thOng tin c6
tinh chat nguy hiem, gay rtii ro cho ngan hang.
1) Tit 9 cai dat cac phan mem khi chtta c6 9 kien ctia PhOng CNTT.
m) Nghiem cam viec ket n6i vao mang cac may tinh xach tay, hoac cac thief bi
Uri:111g tif ( nha rhilt bi PALM, Pocket PC) khong phai etia NgAn hang A Chau
va/hoac khong do nhan vien tin hoc ACB cal Qat.
n) Dac biet nghiem cam dedi moi hinh that cac hanh d'Ong lib tim password va
viec se dung k6t. not !thong day.
8. Trach nhiem caa nguti sit dung he thong tin hoc:
a) Chiu trach nhiem ve quyen han va cac thong tin s6 lieu lien quan d6n ten
dang nhap ciia mInh.
b) Gie bl mat tuyet d6i mat kligu, thtic hien dinh IcY thay CI& mat kau theo qui
dinh caa NgAn hang. Chiu trach nhieni ve cac loai mat Icha'u, cling nhu' cac
Al that gAy ra do viec 10 rot khsu. •
c) Bio quan cac may mdc thiet bi, cac phttling tien ca nhan (la dutc ca'p.
d) Ltru trt3 s6 lieu, bao mat tai lieu nghiep vu, tai lieu hutng clan thao tac theo
qui dinh ctia Ngan hang.
e) KhOng cho nguti khong ca trach nhiem ke't not may tinh vao mang ctia
Ngan hang.

Qui dinh ye StIdung he thong tin hoc tai Ngan hang A Chau 19
 f) ThOng bac, ngay cho ngedi quin ly truc ti6p khi phat hien cac loi trong
chueng trinh, cac thien sot trong qui trinh nghiep vu, hoac cac van de khac c6
the gay nth an toan dei vdi he th6ng tin h9c ctia Ngan hang.
g) Khi chuye'n cong tac Mac nghl viec, phai ban giao tat ca cac tai lieu, may
mdc thief bi cho ngttdi quan ly trip ti6p, deng thdi th6ng bao cho be phan c6
trach nhiem tien hanh gd bo cac quyen han lien quan.

V. TRACH NHI M TRONG DON VI

Twang ddn vi c6 trach nhiem trong viec sa' dung he thong tin hoc caa nhan vien
nhu' sau:
1. Chiu trach nhiem trong viec de xtat viec cap quyen, thay quyen, hay guy&
truy cap caa nhan vien tren he th6ng cong nghe thong tin. Khi c6 thay nhan
sit nhu': be, sung nhan vien mdi, dieu chuyen cOng tac, nghi phep, thoi viec,
Trttang den vi CO trach nhiem bao cao kip thdi dieu chInh quyen truy cap he
thong cho nhan vien.
2. Can ct?vao nhu cau cong viec, b6 tri nhan vien theo thing chtt danh, phu hqp vdi
ti.Ing ding viec thick giao.
3. TO chtit tap huan cho nhan vien nim yang cac qui dinh ye sti dung he thong tin
hoc, an toan, bac, mat thong tin trong boat Ong ngan hang.
4. Thedng xuyen then doi, ki6rn tra viec bao quan cac may m6c thief bi, cling nhtt
viec stY dung he thong tin hoc ctia nhan vien tai ddn vi.
5. KhOng cho phdp ngu'di kh6ng c6 trach nhiem, ngedi la (ke ca d6i tac, cOng ty
kiem loan, thanh tra, ...) kei n6i may tinh, thief bi tin hoc vao mang nei be tai ddn
vi minh khi chtta deck Strang y caa Phi:Mg CNTT.
6. Dinh ky, lap cac bao cao ve viec sii dung he thong tin hoc ctia den vi nharn c6 the
phat hien va ngan chan kip thai cac hanh vi vi pham. C6 bien phap xt't ly trong
viec vi pham cac qui dinh ve sa' clung he th6ng tin hoc.
7. Quin ly, kiem sodt nhan vien trong viec k6t not Internet, k6t n6i ra ngoai he
thong th6ng qua cac thiet bi nhu': modern, dien thoai, may tinh xach fay khi chtta
direc phdp.
8. Tru'dng ddn vi c6 trach nhiem to' chtirc cong .viec va [hut hien kiem soat de dam
bao rang cac may cha, may tram, cac thie't bi mang tin khac khi du'a ra Ichai den
vi de stia chth, bao hanh, bao tri hoac thanh ly, phai &tic xOa hoan toan
chtieng trinh, d/ lieu nghi'ep vu dang lUu tn.l.

VI. Xif Lir VI PHA M

Cac ca nhan, ddn vi nen vi pham qui dinh trong viec sti dung he th6ng tin hoc ctia
Ngan hang, tuy then tinh chat, mac vi pham se bi phat tt7 canh cao, ghi he se
nhan vien den buec th6i viec:

Qui dinh v@ Sti dung he th6ng tin hoc tai Ng5n hang A Chau
20
 1. Canh cdo va ghi vao ho sd nhan vien:
o Tti y cai dat ode phAn mem khi chu'a c6 y kien cua Phang CNTT.
o Kit not Internet, ket not ra ngoai th6ng qua modem may tinh 'Each tay,
modem tii trang bi, hoac bdt cii hinh thtit nao khac khi chu'a cluVc sy citing y
ctia Pilot-1g CNTT.
2. Buck thoi viec:
o Wirth cap mat khdu, khoa mat ma, thong tin ring ctla ca nhan, chtit va phid
bin cho ngutri khac stl• dung.
o Vi pham cac qui dinh ve van hanh, khai thdc va stY dung may tinh gay ott loan
hoat Ong, phong tod hoac lam htiy hoai clif lieu ma chtia den mile phai truy
cilia trdch nhiem hinh sit.
o StY dung mat kWh, kh6a mat ma, thong tin rieng ctia ngtrOci kW dm truy nhap
trai phep vao he thOng tin h9c ctia Ngan hang.
o Sit dung cdc cong et] phdn mem truy nhap trai phdp vao he thong co sd clff
lieu.

3. Doi vdi cdc hanh vi vi pham nghiem trong khac: co ddu hieu tOi pham se bi truy
cdu trach nhiem hinh sit then qui dinh ctia phdp

Nal nhan:
- Thicang trtic HDQT
Ban Tong gidm dBc
Cdc Gidm dec. KhOi
- SA giao dich
Cdc Phong, Ban, Trung tam
Cdc Chi nhdnh, Phang giao djch
Cdc Cong ty info thuOc
Lau

eT4 14:7 A(*

Qui dinh Su dung he th6ng tin hoc tai Ngan hang A Chau
21
 Ngan Hang TMCP A Chau Cang Rea Xa Hai chit nghia Viat Nam
s6: G 5 /TCQD-NS.05 Dac Lap - Ta. Do - }faith Ptak

TP. Ho Chi Minh, ngay thdng 3 ndm 2005

TAI LIEU DU¢C KIEM SOAT1

QUYET DINH
Ngay..0.r.thang.3...narnfZtil).r
V/v ban hanh 'Qui dinh ve trang phuc lam viec
va lac phong phuc vu khdch hang'

TONG GIAM D6C

Can ca Quye't dinh s6 1 08 7/2 0 01/QD-NHNN ngdy 27/8/2001 caa Thong dOc Ngan hang
Nha Nudc Viet Nam ban hanh Quy dinh ve t6 chttc va hoat ddng caa Hai Deng Qudn
Tri, Ban Kilm Sodt, Ping Gidm D6c Ngan hang Thuong Mai co' plan cart Nha Nu& va
nhan dan,
Can ca Quyit Dinh so 1138/QD-NIINN ngay 5/9/2001 clic' Timing Doc Ng6n Hang Nha
Mac Viet Nam chudn y viec miin nhiem, b6 nhiem chdc danh Ting Giant D6c Ngan
Hang TMCP A Chau,
Can ca Quye't Dinh so. 212/QD/NS-VP01 ngay 12/9/2001 caa Chu Tich Hai Ddng Qudn trj
Ngan Hang A Chau v/v b6 ?sham Ping Gidm DOC Ngan Hang A Chau.
Theo d nghj caa Gidm D6c Kh6i Qudn Tri Ngudnlafc,

QUYET DINH

Di4u 1 : Nay ban hanh 'Qui dinh ve trang phuc lam viec va ttic phong phuc vu khdch
hang' theo van ban dinh kern.

DWI] 2 : Quyel dinh nay c6 hieu Itrc thi hanh ngay icy. Cac qui dinh tntdc day till
vdi quyel dinh nay deu het hieu lurc. Ban Ming Giant D6c, cac Kh6i, cac
PhOng, Ban, Trung Tam tai HOi sa , sa Giao Dich, cac Chi nhanh, Phong Giao
Dich toan he th6ng Ngan Hang A Chau c6 trach nhiem thi hanh Quye't dinh
nay.

Ndi nhan :
- Ban TGD
- Nha di4u 2
- LUu.

PRAM VAN TH1tT

22
 NGAN HANG A CHAD

TP. Hd Chi Minh, ngay i thcing 3 nom 2005

QUI DINH
TRANG PHIJC LAM VItC
VA TAC PHONG PH1JC VI) KHACH HANG

1. Trang phuc lam viec :

1.1 }Xing phuc
Tat ca nhan vien Ngan hang phii mac d8ng phuc trong giO lam viec. Deng
phuc phii sach se, chinh to va du'Oc qui Binh nhe sau:
+ Nam: Ao sd mi dai tay mau xanh (the Hai-Tai-Sau), mau trgng (the
Ba-Nam-Biy), deo cravat, quart dai sam mau, giay sam mau, khong
mang dep c6 quai hau hoac dep le.
+ Ao dai mau xanh (Ngay the Hai, Tu', Sau), Chemise trang,
Jupe (hoac quAn tay), vest, khong mang giay qui mot hoac
dep le.
- Tredng hOp ngoai le : Cac don vi c6 quy Binh dOng phuc Hong da du'oc se
thing Y ctia Giant D6c Khol Quin Tri Nguem Ltic va nhan vien tai x6, bac) ve,
tap vu.

1.2 Bang ten nhan vien

- Nhan vien phii deo bang ten do Ngan hang cap trong giO lam viec. Bing ten
phii deo ngay nggn treoc ngec, khong x0c xech, day deo khong bi xogn.

1.3 Trang sec ca nhan

- Trang sec ca nhan ctia nhan vien phi giin di, trang nha. Kh6ng ddoc stl dung
vat trang sec c6 kich thtidc ldn, di clang, khong pha hdp m6i trOng lam viec
ctia Ngan hang.

1.4 Trang diem va ye sinh ca nhan

D6i vdi nhan vien rie:
- Trang diem nhe nhang, khong Joe loet hoac qui dam, hoac kh'Ong trang diem.
Khong deo kinh c6 mau sam tai ndi lam viec.
Toe chii gon gang, sach se.
Wing tay sach
D6i voi nhan vien nam:
Khong deo kinh co mau sam tai noi lam viec.
T6c chii gon gang, sach khong de tic dai, rau phai du'Oc tia gon.
tay cat ngdn, sach se.
Cravate phii sach se, khong nhan nhtim, mau trang nha.

23
 - Giay phai sach se, co danh bong.

1.5 Tic phong giao tie:p vdi khach hang :

- Ttithe dtibg thing hoac ng6i thang, mat nhln [hang khi giao ti6p vdi khach
Khong khoanh tay tru'dc ngt,c, ch6ng cam, ch6ng hong, thoc tay trong tui quan.
Khi dung tay htfdng dan, ban tay dui thing, hdi khum vao trong, cac ngon
khep lai va hiking vd phia can chi clan. Khong chi tr6 bang ng6n tay.

2. Thai di) phuc vu khach hang

2.1 Ti6p xtic trttc ti6p
Chti Ong chao khach hang ngay khi bat din ti6p xtic. G9i ten khach hang khi
cla biel ten khach hang de' Lao cho khach hang cam giac than Chien va ton trong.
Phuc vu khach hang vdi net mat vui WO, thao tic nhanh gon, khoa hoc, chinh
xac. Thai dO nhiet tinh, nidm nd, lich thiep; Won sin sang gitip cld hoac giai
quye't yeu cAu cua khach hang met cach tan tam, kien nhan. Vao ltic cao
nhan vien ding phai t6i thidu duy trl giao ti6p qua mat va nu cu'di d6i vdi khach
hang.
Khong de khach hang chd /16u do dieu kien khach quan phai de khach
hang chd lau thi phai nhe nhang xin 16i khach hang.
Hu'dng clan cac Chu tuc cho khach hang day du ngay tit du.
Kh6ng vita ti6p khach hang vita lam viec rieng hoac tan gAu vdi d6ng nghiep.
Dang ti6p chuyen vdi khach hang ma co dien thoai thi phiji xin 16i khach hang
tru'dc khi nghe dien thoai.
Khi ti6p nhan khi6u nai hoac than phien cua khach hang thi nhan vien phai AID
dung dung quy trInh HEART (Hear : lang nghe, Empathy : d6ng cam, Apology
: xin 16i, Reaction : co hanh deng giai guy& trttc ti6p hoac gian ti6p, Thank :
Cam en).
Khi phai tit ch6i you cau cua khach hang vi trai vdi quy dinh cua Ngan Hang
va cua phap luat, nhan vien phai mem mang, kien nhan giii thich ro rang cho
khach hang. Trtidng hdp khach hang van chu'a ang y thi phai mai cap tren lam
viec ti6p vdi khach hang met cach lich sy. Khong tranh cai hoac to ti6ng vdi
khach hang.
Th8ng tin cho khach hang bier ye tinh trang h6 sd giao dich cua khach hang,
theo dung quy djnh v8 thdi gian thttc hien thil tuc cua Ngan hang.
ldi hita vdi khach hang.
Khong voi \firth, gOi y hoac gay kho cho khach hang. Vita lai day dU tin thita
cho khach hang.
Phai cam on khach hang khi k& 011ie giao dich.

2.2 Ti6p xtic gian ti6p (qua dien thoai) :

- Nha"c dien thoai ngay khi co ti6ng chuong (trtterc 3 h6i chuong).
- ChU gong chao h6i, tit gidi thieu ten va &in vi khi nghe dien thoai.

24
 Khi chuy6n cu6c goi, nhan vien phai chuyen Ong ngu'6i/ddri vi khach hang can
gap. Nhan vien chi gac may sau khi cla c6 ngufOi nha-c dien thoai va thong bao
cho ngtr6i do biet tom tat n6i dung khach hang can trao d6i. Trong tru'ang hcip
ngu'cic 14i phai th6ng bao cho khac hang bi6t va de nghi goi lai sau.
Nha nhan, nhi6t tInh gitip d6 khach hang qua din thoai (giii thich, htrdng
din..).
Khong An u6ng, dua gift vdi ngu'gi khac hoac t4o ti6ng Ong 14 khi ti6p chuyen
vdi khach hang qua din thoai.
N6u hda goi 141 cho khach hang thi phai gig 161
Cam do khi k6t thdc cu6c goi va chi gic may sau khi nghe tin hi6u gac may
cua khach hang.

G GIAM
N6AN HAN
:// THONG
* CO PH
A Ct1

PHAM VAN THItT

25
NGAN HANG A CHAU
PHONG NHAN Si)
11464/N- NS .01
TP.1-144 Chi Minh, ngdy 05 Acing 10 nam 2007

Kinh - Cac PhOng, Ban, Trung tam thuOc Hqi sd

- Sd Giao djch, Cac Chi nhanh, Phong Giao djch
- Cac Cong ty trtic thuOc
Teich view: V/v cap phat Wing phyc cho nhan vien ndm 2007.

Phong Nhan skt thong bao tieu chan va qua trinh cap phat demg phuc cho nhan vien
trong nam 2007 nhti sau:
1. Tieu chain dOng phuc nAm:
a. Dei vdi nhan vien nil:
+ Teller, Kiem ngan, Thd quy: 3130 ao dai/nhan vien/nam
+ CSR, Loan CSR: 11)0 do dai, 3 bO vest/nhan vien/nam
+ Cac chtic danh con lai: 3 1)0 vest/nhan vien/nam
b. D61 vdi nhan vien nam:
+ Ao sdmi: 4 ao/nhan vien/nam
+ Quart toy: 3 quan/nhan vien/nam
2. Qua trinh carp phat dting phuc trong nam 2007
Theo tieu chua'n, Phong Nhan strda va dang cap phat dang phuc cho nhan vien trong
nam 2007 nhu•sau:
a. Thing phgc do dai nt7:
- Dot 1: Hien tai da va dang tie'n hanh cap Oat cho nhan vien nt3 ntnt sau:
+ Teller, Kim ngan, Thd quy: 2130
+ CSR, Loan CSR: I I:10
- Dot 2: MI Icie-n se phat them I be, trong thing 11/2007 cho cac nhan vien Teller, Kim
ngan, ThU quy.
b. Deng phuc vest nt7:
- Dot 1: da cap 2 bo vao thing 12/2006.
- Dqt 2: cal) bo' sung 1 bO, dai gdi thong bao vao ngay 25/09/2007 va dang tio'n hanh cap
phat tit ngay 26/09/2007
c. do sd mi nam:
- Dot 1: 2 ao, da nhan vao thing 04/2007
- Dqt 2: 2 Air), da" gai thong bao vao ng5y 22/08/2007 va dang tie'n hanh cap phat

26
 d. Qutin tay nam:
- Dvt 1: Khu vtic Tinh: 2 quln, Khu vtrc TP. HCM: 1 quan. Da cap tit ngay 18/6/2007.
- Dot 2: Khu vtic Tinh: 1 qudn, Khu vtt'c TP. HCM: 2 quAn. Da gill thong bao thing
09/2007 va dang tien hanh cap phat.
Theo thOng bao ngay 06/09/2007, Phong Nhan st, se lien hanh cap phat dly dti &Ong
phut cho nhan vien trong thing 10 va hien nay, Phong Nhan sy'da gal thong bao va dang tien
hanh cap phat. Rieng &Ong phuc go dai 66 sung cho chi tieu chuSn trong nam se cap phat
trong thing 11/2007.
Trong trurdng hOp c8 nhan vien phat sinh hoac nhan vien khOng cod ten trong danh sach
cap phat deng phuc, cac ddn vi vui long th6ng bdo ve Pitting Nhan stt de duvc b6 sung.
Tru'Ong hdp nhan vien cda cac thin vi chum bi khai tru'cIng chin cod ding phgc, cac
Trutdng dcrn vi vui long gih "danh sach dang ky ding phuc" vd Pining Nhan ski 3 tun tru'dc
ngay khai tracing.
D6i vdi (Ring phuc do dai, nhan vien tai chon nha may nhu'ng phai tuan thd cac qui Binh
vd hlnh thdc nhu' sau: tCo dai may theo kieu truyen th6ng, ao phai cod tay do kh8ng may
tay Ong, khOng vien c6, tay ao. Pitting Nhan sy se thanh town tien cong may ao dai sau khi
clOt cap phat hoan tat.
Nhan vien khong thick mac lai ding phuc cid cap tit nam 2006 hi) vd track.
NhAn vien nghi viec phai tra lai &Ong phuc cho Phong Nhan sta. Tru'Ong hOp nhan vien
nghi viec khong tra lai &Ong phuc se bi trir tien vao thing lacing cuol ding hoac trO ca-p thoi
viec (ne.0 co).
De nghi cac Truong don vi, nhan vien hanh chanh thong bao kip thdi nhan vien
nhan d6ng phuc ddng the:6 Ilan.
MO chi tie't vui long lien he: C. Trac — Ext: 377 hmic C. Thuang — Ext: 409.
Rat mong nhan du'Oc sy' hop tic caa cac thin vi.
Tran trong,

UAN TR[ NGUON LVC

y i glut gfitify

27
 NGAN HANG TMCP A CHAD
s6. .2- 6g /NVQD-PC.05
TP. HCM, ngay [hang nam 2005
TA LItU IOC KIM SOAT
Ngay0..thring.9...naragf
QUYigT DINH CfJA CHU TICH HOI DONG QUAN TRI
1//v ban hanh Quy dinh ve xu ly ksi 141 lao Ong, clan phuang cham (tat hop deng lao deng

CHU TICH HOI DONG QUAN TRI

Can ct Bp luat lao &Ong ngay 23/6/1994; Luat saa doi, be' sung met so dieu caa Be
luat lao &Ong ngay 02/4/2002;
Can cu Nghj djnh 41/CP ngay 06/7/1995 caa Chinh pha quy djnh chi tie': va hudng dcln
thi hanh met scr dieu caa Be kit lao Ong ve ky luat lao deng va trach nhiem vet chat;
Can ca Nghj djnh 33/2003/ND-CP ngay 02/4/2003 caa Chinh pha saa be sung met
so dieu caa Nghj Binh 41/CP ngay 06/7/1995 Clia Chinh pha quy dinh chi tier va hudng
can thi hanh met dieu caa Be luat lao Ong ve kj) luet lao deng va troth nhiem vat
chat;
Can ca Quyet dinh so" 1087/2001/QD-NHNN ngay 27/8/2001 caa Thong d6c Ngan hang
Nha nude ve viec ban hanh Quy the to chile va hoar d'eng can Hei ddng Quan tri, Ban
kiem sod!, Tong Gidm clot Ngiin hang Chuang mai co ph& caa Nha nude va nhan clan;
Can ca Quyet dinh 857/QD-NHNN ngay 01/8/2003 caa Thong dac Ngan hang Nha
nark ve viec chan y bdu chic danh thanh vier? Hai dong Qucin trI, Ban kiem sod! caa
Ngan hang TMCP A Chau nhiem ky 2003-2008;
Sau khi sham khdo y kien caa Ban chap hanh Cling down;

QUYET DINH

Dieu 1: Ban hanh kern theo Quy6t dinh nay Quy dinh ye xif If 1c5, luat lao ding, ddn
phdcrng cha-rn dtYt hap dOng lao &Ong va cac matt bidu ap dung.

Didu 2: Quy6t dinh nay c6 hieu ti c ke tu• ngay

Dieu 3: Ban Tang Giam doc, cac KheCi, PhOng, Ban, Trung tam tai Her sa, sa Giao
cac Chi nhanh, PhOng Giao dich trong toan he th6ng Ngan hang TMCP A Chau, Cong ty
trgc thuec c6 troth nhiem thi hanh quy6t dinh nay.
HOI DONG QUAN TRI

Noi nide:
- dieu 3
-
THIN MONG HUNG

28
 2. KhOng chdp hanh menh lenh diet" hanh cda lanh dao, cap tren.
3. Kh6ng tuan thd quy dinh, quy trInh nghiep vu theo quy dinh cda phap 101, cda ACB.
4. Vi pham quy dinh ve nOi quy lao deng, an toan lao do, ng, ve sinh lao dOng.
5. Vi pham quy dinh ye bao ye tai sin, bdo ve bi mat ding nghe, kinh doanh thu6c pham vi •
[rich nhiem dutc giao.
6. TrOm cap, tham 6, gay rol, pha hoai ACB.
7. Hanh vi Ichac theo quy dinh cda phap lust, cda ACB.

Dieu 7: Trinh tiJ xem xet hanh vi c6 dgu hieu vi pham

1. Tie!) nhan va xd 19 thong tin ye hanh vi có dau hieu vi pham;
2. Thu that) chttng cd, tai lieu; tam dinh chi cong viec, AL) dung bien phap can thiet khac;
3. D6 xudt xi3' 19;
4. Quy'et. dinh xiY 1y;
5. Giii quyet khieu nal.

Dieu 8: Tigp nhen va xik 19 thong tin ve hanh vi c6 diu hidu vi pham
1. Ngay khi phat hien/tiep nhan thong tin ye hanh vi cO au hieu vi pham, nguti phat
hien/tiep nhan phdi bao cao ngay so' viec cho Twang ddn vi cda m1nh. Twang dun vi
xem xet, bao cao ngay cho Tang giam d6c de xit19.
2. Tang giam d6c xem xet, quyet dinh viec xd 19 tilting' tin ve hanh vi co au hieu vi pham
theo quy dinh sau:
a) Khong tiep tuc xtr 19 hanh vi c6 dau hieu vi pham. Tang giam d6c thong bao cho
Twang &Fri vi cda ngtiti tiep nhan/phat hien hanh vi co au hieu vi pham biet 19 do
kitting tiep tuc xlY ly hanh vi co au hieu vi pham; hoac
b) Thu thSp cht?ng cd, tai lieu lien quan de tiep tuc xO ly hanh vi co au hieu vi pham.
Tang giam d6c chl dinh ngd2Ti lam dlu mai thu thap cheng cd, tai lieu lien quan va de
xudt xd ly hanh vi co au hieu vi pham (sau day goi tat la nguti lam du mai zit 19).

Dieu 9: Thu thOp chang ciY, tai lieu

1. Ngtfai lam du mai x419 thdc hien ngay cac ding viec sau:
a) Lep bien ban ye hanh vi CO au hieu vi pham.
b) Yeu cdu nguti thdc hien hanh vi có au hieu vi pham (sau day g9i tat la nguti vi
pham) lap ban [Yang trinh, kiem diem vd hanh vi c6 au hieu vi pham. Trittng hqp
nguti vi pham khOng tiring trinh, icidm diem thi viec x11 ly hanh vi c6 au hieu vi
pham van dtidc tiep tuc thqc hien.

31
 c) Yeu cau nguti lam chdng, ngtidi biet skt viec, nguti lien quan khac (net] c6) trinh bay
yes sti viec. Van bin trinh bay phii dutc ngtidi lam chdng, nguti biet sit viec, nguti
lien quan khac k9 ten.
d) Thu thap, bao quart tat ca cac tai lieu cd lien quan den hanh vi c6 dSu hieu vi pham.
2. Nguti lam dau m6i xd 19 c6 quyen you du cac ddn vi, ca nhan CO lien quan c6 y kien,
cung cap thong tin, tai lieu lien quan den hanh vi c6 r1Su hieu vi pham. Don vi, ca nhan
&roc yeu du co trach nhiem co 9 kien, giai dap, cung cap thong tin, tai lieu cho nguti
lam dau m6i x1Y 19.
3. Trong qua trinh thu thap chtIng cd, tai lieu lien quan, nguti lam dau mei xd 19 co quy6n
thu giG cac giSy td, tai lieu c6 lien quan; de xuSt Tdng giam d6c/ngtidi c6 thStn quy6n
quyet dinh tam dinh chi ding viec cda ngudi vi pham, Ap dung cac bien phap can thiet
khac nham bio dim cho viec xiY 19, bio dim an toan cho ACB.

Dieu 10: Tam dinh chi ding viec, ap dyng bien phap can thiet kluic
1. Tam dlnh chi:
a) Tang Om d6cingodi CO thim c6 quy8n tam dinh chi cong viec cda ngutri vi pham khi
vu viec c6 nhGng tlnh tiet phdc tap, neu xet day de ngutri thtic hien hanh vi vi pham
tiep tuc lam viec se gay kh6 khan cho viec xac minh hoac co inh hutIng khOng tOt
den ACB.
b) Khi guy& dinh tam dinh chi cong viec ctia nguti vi pham, Tang giam d6c phai tham
!char) 9 !den ctla Ban chdp hanh cong doan ACB, ndi ngodi dO lam viec.
c) Thdi han tam dinh chi Ong viec thong qua 15 nay, trutng hOp dac biet ceng khong
qua 3 [hang. Trong thdi gian dO, ngodi bi tarn dinh chi ding viec dtiOc tam Ong 50%
tien luring theo hdp Clang lao dOng trutc khi bi tam dinh chi cong viec. Neu c6 18i ma
bi xd 19 k9 luat lao Ong thl ngutri bi tam dlnh chi khOng phai tra 14i s6 tin da tarn
tang.
d) Het thdi han tam dlnh chi, ngodi vi pham dock tiep tuc lam viec.
e) Trutng hop khOng c6 18i, nguti bi tam dlnh chi cong viec dude tri di hiring va phi
cap luting trong thdi gian tam dinh chi Ong viec.
2. Tang Om d6c c6iquyen ap dung cac bien phap can thiet khac de Woo dam cho viec xti
19 k9 luat, bao darn an toan cho ACB.
3. Trong thdi gian xem xet xiY ly nguti vi pham, viec cho nguti vi pham nghi phdp, nghi
dieu during, di cong tac phii do Tang giam.d6c/ngtidi c6 thSm quyen quyet dinh tren co
sa bio dam dtioc den trinh xtI 19 va phii co 19 do chinh clang.

Wu 11: De xuSt /calf

Sau khi thu thap cht?ng cd, tai lieu lien quan, nguti lam dau m6i xir 19 c6 trach nhiem
bao cao toan 1).0 sti viec cho Tang Om &cc va de midi bien phap xd 19 MI viii ngu'di vi
pham.
32
Dieu 12: Quyel dish xti If
1. Tren co sa bar) cao, de xuit ctia ngurdi lam dau mai xtY ly, Tang giam dac xem xet, guy&
dinh viec xt/IY hanh vi co diu hieu vi pham nhtisau:
a) KhOng ICY luat ngutai vi pham. Tang giam d6c thong bao cho nguti vi pham, ngur6i
lam du mcii xik ly biet ly do Ichong k9 luat; hoac
b) Quyit dinh thanh lap HOi dang k9 luat de xem xet, guy& dinh hinh thdc xd ly ks,
2. Hai dang ky luat trieu tap cuOc hop de guy& dinh hinh thdc k9 10E.
3. Thanh phAn tham do' cuOc hop g8m:
a) Thanh vien HOi clang k9 luat. Tnitng hdp yang mat thi thanh vien vdng mat phai c6
kin bang van bin. Khi de, cuOc hop van da6c tiin hanh.
b) Dai dien Ban chip hanh ding doan ACB, ndi ngubi vi pham cong tic.
c) Ngtibi lam dau m6i ly.
d) Ngtf6i vi pham. Tru'Ong hdp HOi ding ks, luat cla thong bao 3 tan bang van ban ma
nguti vi pham van vdng mat thi cuOc hop v5n dtr6c tien hanh. Khi do, Het cl6ng k9
luat quyet dinh hinh [lac xd ly ky luat va thong bao guy& dinh ky luat cho nguti vi
pham Net.
e) Ngu'6i bao chga ctia nguti vi pham (nen c6).
f) Mang nguti khac n6u Chu tich Hai d6ng k9 luat thiy can thi6t.
4. TrInh tti xem xet:
a) Chu tich Hai dang 1(9 luat hoac nguti dpc Chu tich Hai dang k9 luat by quy8n la
ngtiti chu tri cuOc hop.
b) Nguti cha tri trinh bay ha sd xtir ly Ic9 141
c) Ngurtri vi pham trinh bay ban tutng trinh dien bi6r) str viec xay ra. Trutng hOp kh6ng
c6 ban ttrOng trInh ctia nguti vi pham, nguti chti tri trinh bay ve hanh vi vi pham cua
ngttai vi pham.
d) Nguti vi pham tro'c ti6p bat) chga hoac nhd ngtai khac bao chga.
e) Nguti lam chtrng, nguti biet ski viec, nguti lien quan khac trInh bay (niu c6).
f) Nguti chd trl cfang minh 16i ctia nguti lao dOng va xac dinh hinh [Ink ks, luat.
g) Dai dien Ban Chip hInh cong doan ACB nhan xet ve nidi dung ma nguti chu trl trinh
bay va xac dinh hinh t hdc ks, luat.
h) Cac y kiin khic.
i) HOi dang ky luat thao Ian, bleu quyit quyit dinh hinh thdc xd ty k9 luat.
5. Cuac hop Hai Tang k9 101 phai dtioc ghi thanh bien ban va dticic nlang ngtkii tham do'
thong qua. Tru'Ong h6p, ngtrdi vi pham Ichong thong qua thl bien ban phai the' hien viec
nay.

33
6. HOi d6ng k9 lust c6 the yeu clu nguti vi pham, don vi, ca nhan c6 lien quan tutng trInh,
bao cao be sung.
7. Khi At) dung hlnh thiic lat la sa thai, Hei deng 1c9 lust phai trao dei, nhat tri vdi
Ban chdp hanh Cong doan ACB.
Trong tnteing hdp IchOng nhit tri, Ban chdp hanh COng doan ACB bao cao vdi C6ng doan
cap tren trdc tiep. HOi d6ng k9 luSt bao cao vdi Set Lao deng, Thtidng binh va Xi hei.
Sau 30 ngay ke ttY ngay bao cart vdi sa Lao Ong, Thutdng binh va Xa hei, Hpi dOng k9
!up duck phep ra quyet dinh va chiu trach nhiem ye quy& dinh nay.

Dieu 13: 116 sd xem xet lcjr lust

HO sct xem xet x11'19 1c9 luit
1. Ban fitting trinh, kiem diem cda ngitdi vi pham.
2. Bien ban v6 hanh vi c6 dau hieu vi pham.
3. Ddn t6 cao, chang tt7 h6a ddn hoic cac tai lieu khac (neu co).
4. Bao cao, 9 kin cda cac ddn vi, cd nhan c6 lien quan (neu c6).
5. Bao cao, de xua't ctia nguti lam dau m6i xd
6. Cac gay tb c6 lien quan khac nhit: van ban cda cd quan co thdrn quyen bet tam giam,
tam gild; van ban ket luSn cila cd quan c6 [hal m quyen khi het thai ban tam giam, tam gild;
van ban thOng bao 3 lin doi vdi nguti vi pham yang mat va cac gidy ter khac.

Diu 14: Quyet dinh ki lust

1. Quyet dinh ky kat bang van ban phai ghi ri5:
a) Ten ddn vi ndi ngtiiii vi pham lam vi'ec;
b) Ngay, thang , nam ra quydt dinh;
c) 1-19, ten, chirc danh cda nguti vi pham;
d) Nei dung vi pham ks, lust lao deng;
e) H1nh thdc k9 lust, mdc de pham loi, mtitc thiet hai, bOi thitimg va pinking thdc bOi
thutng (neu c65;
f) Ngay bit dau thi hanh guy& dinh; thbi han 1(9 luSt; chi' ky, ho ten, chdc vu cda nguti
ra guy& dinh.
ACB.
2. Quyet dinh ks, lust &roc girl cho nguti vi pham va Ban chip hanh Cling doan
Trong trtrdng hdp ap dung hlnh thdc xd ly k9 luSt la sa thai thi trong [hell Ilan 10 ngay, ke
tit ngay ra Quyet dinh k9 tat, Quyet dinh ks, lust phai clitdc gti cho SO Lao deng,
Thitang binh va Xi hed kern theo Bien ban cuec hop xd l9 ks, tat lao deng.

34
 Dieu 15: Khiiu ndi Quyit Binh ky ludt
I. Nguti vi pham bi xti ly kS, ludt neu thdy kh6ng thda clang c6 quyen:
a) 1Chieu nai Quyet Binh ky luat len Chu tich Hei dOng quart tri trong trutIng hdp Chu
tich H6i d6ng ky ludt la Tang giam d6c.
b) Khie/u nai Quyet dinh kj't ludt len Tang giam d6c trong cac truting hdp khac.
c) Khieu nai, khdi kien tai cd quan nha nudc c6 thdm quyen theo quy dinh phap ludt.
2. Viec giii guy& khieu nai, tranh chdp tai cd quan nha nodc co thdin quyen thoc hien theo
quy dinh phap ludt.

Dieu 16: Can cu xu ly ky ludt

Khi xem xet, xd ly ky tuft, H6i d6ng kj) luat can cd vao:
1. Y thttc cua ngutti vi pham.
2. floan canh ctia nguti vi pham.
3. Tinh chdt cua hanh vi vi pham.
4. Hau qua do hanh vi vi pham gay ra.
5. Mee d6 16i ctia nguti vi pham.
6. SO dOng g6p cua nguti vi pham cho ACB.
la
7. Cac can at khac. %

AN

Dieu 17: Cie hinh thtic xti ly kilu5t

1. Khien trach:
a) Khien trach bang mieng: dutc ap dung trong truttng hdp ngu'di vi pham pham 181 Idn
du, b :mit d6 nhe.
b) Khien trach bang van ban: &roc ap dung trong trutng hop nguti vi pham pham 16i
Ian du,d mdc dO nhe nhuhg Jiang hdn truttng hdp khien trach mieng.
2. Keo dai thdi han tlang luting khong qua 6 [hang trong tnitIng hdp ACB co quy dinh ve
thdi han xet nang Ming.
3. Chuyen lam cong viec khic co mdc Wong thdp hdn trong thdi han t6i da la 6 [hang.
4. Cach cht?c nett ngu1i vi pham co cht?c vu va khong On du diet' kien tip t, gig cht?c
vu do.
Cac hinh thdc ky ludt quy dinh tai Ichoin 2, 3 va 4 dieu nay dude ap dung trong truting hdp
ngu'di vi pham da bi khien trach bang van ban ma van tai pham trong thdi hart 3 thang ke tit
ngay bi khien trach hodc vi pham Idm du nhu'ng hanh vi vi pham d tint do nghiem trong va
chu'a din mt?c ap dung hinh thdc sa thai.
5. Sa thai. Hinh thdc nay chi dutc ap dung trong cac truing hdp sau:

35
 a) Ngudi lao dung cd hanh vi tram cap, tham 6, tit 10 bi mat Ong nghe, kinh doanh
hoac c6 hanh vi khac gay thiet hal nghiern trong ve tai san, Idi ich cda ACB. Ldi ich
cda ACB co the la ldi ich vat chdt, uy tin va cac Idi ich khac.
b) Ngudi lao Ong da bi xi1 19 k9 lust bang hinh thiYc lceo dai thdi han nang
chuyen lam Ong viec khac ma tai pham trong thdi gian chda x6a k9 lust hoac bi ;air
19 k9 luAt each chtic ma tai pham;
c) Ngudi lao dOng tu' 9 136 viec 5 ngay Ong d6n trong 1 thang hoAc 20 ngay Ong don
trong 1 nam ma kh6ng c6 19 do chinh Clang;
L9 do chinh dang c6 the la thien tai, hda hoan, ban than hoac than nhan bi 6m of' xac
nhan cda co sa y ti, cac 19 do khac do flOi d6ng k9 lust quyet dinh.
KhOng Ai) dung hinh thiic sa thai d6i ngudi vi pham la lao dOng ntY vl 19 do kit hOn, CO
thai, ugh' thai san, nuoi con dttdi 12 thang tudi.
Sa thai trong truting hop quy dinh tai diem a va b khoin 5 died nay, ngudi vi pham khOng
dudc trd cap th6i viec; trong trudng hdp quy dinh tai diem c khoin 5 dieu nay, ngudi vi
pham dudc trd cap thoi viec.

DIdu 18: Thai han xda kir 1u6t

1. Ngudi vi pham bi xtY 1y ky lust bang hinh thdc khidn trach, sau 3 thang ngay bi xtY
19 k9 lust, ne'u khong tai pham thi during nhien dude xoa k9 lust.
2. Ngudi vi pham bi xit 19 k9 lust bang hinh thdc keo dai thdi han nang ludng khong qua 6
thang hoAc chuyen lam cOng viec khac cd mire lacing thdp hdn trong thdi han t6i da la 6
[hang, sau 6 thang, ke tt7 ngay bi xi 19 19 k9 lust, neu Ming tai pham thi diking nhien
dudc xoa k9 lust.
3. Tai pham theo quy dinh tai lchoan 1 va 2 dieu nay la trudng hdp ngudi vi pham chu'a dudc
x6a k9 lust lao dOng lai pham cling mOt loi ma trtidc d6 da vi pham.

Dieu 19: Ddn pluldng chgm chit hdp ding lao dung; mgt viec lam
1. Ngoai viec xd'19 k9 lust bang hinh Elide sa ACB co quyen ddn phdong chdm dirt hdp
d6ng lao dOng vdi !ION lao Ong trong cac trddng hdp sau:
a) Ngudi lao dOng thddng xuyen khong hoan [hanh Ong viec theo hop d6ng. ThOong
xuyen khong hoan thltift cang viec theo hop d6ng dudc bleu la khong hoan thanh
dinh mire lao ClOng hcia-c !Allem vu dudc giao do ye-u t6 chd quan va bi lap bien ban
hoac nhac nitb bang van 15:1ti it nhdt 2 Ian trong 1 [hang, ma sau dO van khOng khdc
;f::.• •
phut.
b) Ngudi lao dOng lam viec then hdp d6ng lao clOng khong xac dinh thdi han 6m dau da
dieu trj 12 thang lien, ngudi lao dung lam viec theo hop d6ng lao dOng c6 thdi han tlY
&I 12 thang den 36 thang 6m dau da dieu tri 6 thang lien va ngudi lao Ong lam viec
theo mUa vu hoc theo mOt Ong viec nhdt dinh c6 thdi han du'di 12 thang 6m dau da
dieu trj qua nita thdi han hop ding, ma kha nang lao Ong chu'a h6i phut.

36
 c) Do thin tai, h6a hoan hoac nhang ly do bgt kha khang khac (do yeu cau cga cd quan
nha nu'dc c6 thgm quydn t0 cap tinh tra len, do dich h9a, dich benh khong the khac
phuc du'Oc) ma ACB da thn moi bien phap khac phuc nhting van bu6c phai thu hep
hoat d6ng, giim ch6 lam viec.
d) ACB, C6ng ty trgc thucjc ACB chgm clgt hoat dOng.
2. Trgdc khi ddn phticing chgm dirt hop d6ng lao Ong theo quy dinh tai diem a, b va c khoin
1 dieu nay, ACB phai trao d6i, nhit tri vdi Ban chgp hanh ding doan ACB. Trong trutng
hOp khOng nhgt tri, hai ben bao cao vdi cd quan quan ly nha ntidc ve lao Ong tai dia
phuttng bi6t. Sau 30 ngay, ke tit ngay bao cao, ACB c6 quyen quy6t dinh.
3. Khi ddn phtidng chgm dirt hOp d6ng lao d6ng theo quy dinh tai khan 1 dieu nay, ACB
bac, cho pgu'di lao dOng bi6t tradc:
a) it nhgt 45 ngay d6i vdi hcfp Ong lao Ong kh6ng xac dinh thdi han.
b) it nhgt 30 ngay d6i vdi hcip d6ng lao dOng co thdi hart tit du 12 thong d6n 36 thong.
c) it nhgt 3 ngay d6i vdi hop ding lao d6ng theo mga vu hoac theo mot tong viec nhgt
dinh CO thdi han dirdi 12 thong.
4. Trutng hop nguti lao Ong don phticing chgm dgt hop d6ng lao Ong dutc thtic hien theo
quy dinh phap lust.
5. Ngtfdi lao dOng bi mgt viec lam trong trutng hOp do thay d6i cd cgu to chtic hoac tong
nghe ma ACB khong the dao tao, b6 tri lam viec d ch6 khac &roc.
6. Viec tro cap thoi viec khi ddn phgdng chaem &it hop (long lao dOng, mat viec du'oc thgc
hien theo quy dinh ctia phap lust.

CHLRING III: DIEU KHOAN THI HANH

Dieu 20: Di6.1 khoin thi Huth

1. Cac ding ty trgc thu6c ACB can ctr Quy dinh nay de dp dung tai Cong ty minh.
2. Vic sOa d6i, b6 sung Quy dinh nay do Chtl tich HOi d6ng quirt tri quy6t dinh.

NV HO' WONG QUAN TRI

*/1. \
4ANG
(ft
obtikti
A CHAU
• p/z'6----
a
• lo.

MAN MONG HUNG

37
 - — - Ky hieu WI — 02/NS
HiLI. 0
J '6: ii GI_ ID
OAPNB LgNPGVHAOQ
CUv
AiNt. L
c YT H
C)C
:t: i . _
Trang 1/6
A VI CC, LAO HONG, DAO TAO
- Lan BH
- Ngay BH
2
04/04/2008

1. VItisi DAN :
Dieu 6 Quart lY nguen luc oh ISO 9001:2000.
QP - 6.1. Thil tuc tuyen dung
BO Luat Lao Ong nuac Cong hoa Xa hei Chu nghia Viet Nam do Quac hei ban
hanh ngay 23/06/1994.
Be) Luat Lao deng ntrac Cong hoa Xa hei Chit nghia Viet Nam da dugc sira deli be
sung theo Luat sira deli, b6 sung met so dieu cua Be luat,Lao Ong diroc Quoc hei
thong qua va Chu tich nu& Lenh ding be, hieu luc ke tir ngay 01/01/2003.
Nghi dinh so 44/2003/ND-CP ngay 9/5/2003 cua Chinh phe qui dinh chi tiet va
huang dran thi hanh met so dieu cua Be luat lao deng ve hgp (long lao deng.
Quy the nhan vien Ngan hang A Chau va bi) sung Quy the nhiin vien do H0 ding
van tri ban hanh tai Quybdinh so 893/QD-BPC.02 ngay 08.11.2002.
Thea trgc lao deng tap the dm Ngan hang A Chau.

2. PHAM VI AP DUNG:
Toan he thong

3. CAC Mick THIJC HIEN :

3.1 L4p hqp thing:
Sau khi nhan dirge danh sach thing tuyen ,cla dugc phe duy'et Truong PhOng
Nhan su va Giam doc Khoi Quan tri nguon lire do Be phan tuyen dung chuyen
sang, nhan vien Be phan TO chot nhan sir se tien hanh lap hap Tong cho nhan vien
tan tuyen theo cac loai sau:
3.1.1 thyp ding hue vi'4:
* Quy dinh chung:
Hgp deng hoc viec (HDHV) dugc lap khi:
- Nhan vien tan tuyen chua co kinh nghiem lam viec vao hoc viec
hay
- Nhan vier' tan tuyen c6 kinh nghi'em nhung can dugc huan luyen lai.
Nhan vien to chlic nhan su can cir vao chung trinh huan luyen cua Trung
tam dao tao de giri nhan vien den hoc viec tai Trung tam dao tao hay tai dan
vi.
* Chi tiet:
HDHV dm mei nhan vien dirge lap thanh 2 ban.
Cap c6 tham quyen ky HDHV: Giam dec Khei Quan tri nguen tut.
Thai gian hieu l re cua hey deng: 2 thang.
Thei gian cam ket lam viec lien tuc cho Ngan hang sau khi hgc viec:_
nam.

Ltzu WI - 02/ NS HD lap va qucin ly ccic hop clang hoc vid.c, chic' vidc, lao dOng, deco too phn hop vdti ISO
9001:2000 la tai san cua Ngan hang A Chau. Khong duos phdp sao chdp dual bat ky hinh thus nao nett khong dupc 5;4-
chdp thuan bang van ban cua Tong Glom dac hoac Dai didn Lanh don
38
 A ro - IC)% hieu WI — 02/NS
mij HUONG DAN LAP VA QUAN L$ CAC
LOA' HVP BONG HOC VICC, THU'
Trang
- ‘
- Lan BH
2/6
2
VICC, LAO HONG, .DA0 TAO
- Ngay BH 04/04/2008

- Ve mac chi phi:

+ Chi phi dao tao: theo phe duyet caa Giam (roc Khoi Nguon lac.
+ Chi phi ho tra trong thari gian hoc viec: theo phe duyet caa Giam
doe Khoi Nguon lac, &roc tra 1 lan vao ngay cuoi thang.
- Ve thori gia hoc viec
+ Tai Trung tam dao tao:
• Sang tit 8 gia 30 den 11 gia 30 (ta thin 2 den thin 7)
• Chieu ta 13 gia 30 den 17 gia (tit Mir 2 den thin 6)
+ Tai don vi:
• Sang tir 7 gia 15 den 11 gia 30 (ta thin 2 den tha 7)
• Chieu to 13 gib. den 16 gia 45 (Ur thin 2 den thin 6)
Duac cung cap dia diem, tai lieu, may mac thiet bi thac tap can thiet.
Phuang tien di lai hoc viec: do ca nhan to Mc.
- Dirac nghi le theo qui Binh neu ngay le rai vao thai gian hoc viec.
* Hoan tat hap Bong h9c viec:

Nhan vien 1)0 phan to chirc nhan su gui cho Trung tam dao tao hoac dcrn
vi Phieu danh gia nhan vien khi cu nhan vien tan tuyen di hoc viec.
Phi8u danh gia nay se &lac su dung nhu mot bang ghi nhan qua trinh
kien tap, hoc viec, thin viec cua timg nhan vien. CO 7 loai Phieu danh gia
danh cho cac chic danh:
+ QF - Ila/TD 03.06: Phieu danh gia nhan vien tan tuyen — Giao dich
vien
+ QF -11b/TD 03.06: Phieu danh gia nhan vien tan tuyen —Nhan vien
tiep thi va Oat trien khach hang ca nhan (A/O CN)
+ QF -11c/TD 03.06: Phieu danh gia nhan vien tan tuyen - Nhan vien
tiep thi va phat trien khach hang doanh nghiep (A/O DN)
+ QF -11d/TD 03.06: Phieu danh gia nhan vien tan tuyen - Nhan vien
dich vu tin citing ca nhan (Loan CSR CN)
+ QF -11e/TD 03.06: Phieu danh gia nhan vien tan tuyen - Nhan vien
dich vu tin dung doanh nghiep (Loan CSR DN)
+ QF - Ilf/TD 03.06: Phieu danh gia nhan vien tan tuyen - Nhan vier'
dich vu khach hang (CSR
+ QF - 11/TD 03.06: Phieu danh gia nhan vien tan tuyen - Cac chirc
danh khac.
NOi dung caa cac Phieu danh gia nay can ca vao chamig trinh dao tao
hien hanh do Trung tam dao tao cung cap va se ducfc cap nhat khi có
thay doi do Trung tam dao tao thong bao.

Lau V: WI — 02/ NS HD Idp va qucin ly cac load hap clang hoc viec, thci viec,, lao clang, dao tao phil hap voi ISO
9001:2000 la tat san cUa Ngcin hang Chciu. Khong duooc phep sao chep dual bat kj, hinh thav nao neu kheing dingy su
chap thudn bang van ban cica Tijng Gicim dac hoac Oat dien Lanh dao.
39
 HiroNG DAN LAP VA QUAN I.A7 CAC - Ky hieu WI — 02/NS
Ar
fug LOA' Kw HONG HOC VICC, THO. -Tr.ang 316
- Lan BH 2
VICC, LAO BONG, DAO TAO
- Ngay BH 04/04/2008

- 3 ngay tnrot khi ,h9p d9ng hoc viec het , han, Trung tam dao tao hoac
don vi se gin Phieu
danh nhan vien ye ,136 phan To chirc nhan sir de
lam can cho viec ky ket cac hop doting tie!) theo.

3.1.2 Hgp dOng thin viec:

* Quy dinh chung:
Hgp efong thir viec (HDTV) duoc lap khi:
- Nhan vien tan tuyen cid hoan tat thOi gian hoc viec va dtrgc Trung tam
dao tao hoac don vi xac nhan dat yeu cau sau thai gian hoc viec;
hay
- Nhan vien tan tuyen c6 kinh nghiem khong can qua huan luyen lai.
* Chi Wet:

HDTV dm moi nhan vien dugc lap thanh 2 ban.

Cap c6 tham quyen ky HDTV: Giarn d9c Khi Quart tri nguOn luc.
Then gian hieu luc cna hop diing: 2 thing.
- Ve mire luang: bang 70% lacing chinh thirc cita chirc danh, dugc tra 1
Ian vao ngay cu6i thing.
- Thai gia lam viec:
+ Sang tit 7 gia 15 den 11 gia 30 (tin thd 2 den thir 7)
+ Chieu tir 13 gia. den 16 gia 45 (Ur tin'. 2 den thir 6)
Dugc cap phat nIning dung cu lam viec phucmg tien lam viec va
van phong pham.
Phucmg tien di lai lam viec: do ca nhan to tic.
Dugc nghi 16' theo qui dinh neu ngay le roi vao thai gian thir viec.
* Hoan tat hcip dOng thir viec:

Khi bat dau giai doan thir viec, nhan vien bo phan to chirc nhan sir giri
cho din vi Phieu danh gia nhan vien vii phan ket qua hoc viec (neu co)
cua nhan vien thir viec.
3 ngay truck khi hap dOng thir viec het han, Truing don vi cua nhan
vien thin viec se" gin Phial danh gia nhan vien nhan xet ye qua trinh thir
viec caa nhan vien va de xuat viec ky hop d8ng lao clOng chinh thirc. BO
phan TO chirc nhan skr se can cir vac) suyet dinh cua Truing don vi de
tien hanh cho nhan vien ky ket hap dong lao &Ong chinh thirc, ky ket
hgp &Ong thir viec khac hay cham dirt han hgp dong.

3.1.3 Lap hop dOng lao dOng:

Lim it: WI - 02/ NS HD lap va qucin Iy ccic lool hop dong hoc viec, thti viec, lao dong dao tao ehh hop voi ISO
9001:2000 la 101 sin czia Ngcin hang A Chciu. Khong &roc phep sao chep dual h t ky hinh that. nao neu khong &IOC SI,Z
chap thuan !king win ban min Tong Gicim dac hoac Doi dien Lanh dao
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 MANG DAN LAP VA QUAN 1_, 7 CAC - KY hieu WI — 02/NS
4/6
LOA. HOP BONG HQC VitC, THU.
AB C VICC, LAO BONG, DAO TAO
-
- Lan BH
- Ngay BH
2
04/04/2008

* Quy dinh chung:

Hop dung lao &Ong (HDLD) duac lap khi:
- Nhan vien tan tuyen hoan tat giai doan thir viec;
hay
- Nhan vien tan tuyen dugc vao chinh thirc khong qua giai doan thir viec;
hay
- HDLD da ky het hieu luc.
* Chi tik:
Hop dOng lao dOng cua m8i nhan vien dtrac lap thanh 2 ban .
- Cap co thArn quyenkY HDLD: TOng Giarn doe hoac ngtrai &lac uy
quyen.
- Ve thai gian hieu luc cua hap deng:
+ Doi vai nhan vien tan tuyen: tity theo tinh chat cong viec dirge giao
cho nhan vien, thai gian hieu luc cCia HDLD dugc ky c6 th6. la 1
nam, 2 nam, 3 nam hoac thai gian khong xac dinh.
+ DOI vai nhtrng hop deng dal het hieu luc: thy theo tinh chat va vi tri
cong viec, thai gian dia hop &rig dugc Ic)", ket lai thuong lal nam, 3
nam hoac thai gian kh6ng xac dinh.
Ve mirc luang:
+ • Mire luang chinh: bang luang ca ban.
+ Luang kinh doanh: tay theo ket qua kinh doanh.
+ Ngay tra luang: tra 1 Ian vao ngdy 15 hang thang.
(Quyet dinh luang twang irng se dtrac ky duyet boi cap tham quyen ky
HDLD theo inau QF -22a, QF - 22b, QF - 22c).
Ve thai gia lam viec:
+ Sang tir 7 gi6 15 (16n 11 gia 30 (tir thir 2 den thir 7)
+ Chieu to 13 gia den 16 gia 45 (tir thir 2 den thir 6)
- Dirac cap phat Mang dung cu lam viec gOm: phtrang ti'en lam viec va
van ph6ng pham.
Phuang tien di lai lam viec: do ca nhan tkr
- Phu cap phu cap dAt do, trach nhiem theo thod thuan (neu co).
So ngay nghi trong nam: 12 ngay phep /nam c6 tong tham nien ding tac
theo quy the nhan vien.
- Bao hiem xa hOi(BHXH): theo the dO BHXH hien hanh.
Dirac huang cac ph& Igi: theo th6a trorc Lao dOng tap the.
Lint _1'1: WI — 02/ NS HD 16p vet (pan It% ccic loaf hop ddng hoc viec, thu viec ,
lao clang, dao too phi hop yen ISO
9001:2000 la tai stin czia Ngcin hang A Chau. Kitting chew phip sao chop cluoi bdt k$ hinh th fic nao nett kh6ng &roc sit
chdp thuan bdng vein ban ctia Tiing Gicinz dew hok Doi Bien Leinh dao.
41
 H.,. DAN LAP VA QUAN Li/ CAC
- Ky hiEu
- Trang
WI — 02/NS

ACB LOAI HOP BONG HOC VICC, THU'

VIEC, LAO DOG, DAO TAO
- Lan BH
- Ngay BH
5/6
2
04/04/2008

- Dugc huong cac khoan thuang, luang, theo Quy the Nhan vien
ACB.
3.1.4 Lap hop ding dao tao:
* Quy dinh chung:
Hop ding dao tao (HDDT) dugc lap khi:
Nhan vien der kY hop Tong lao Ong chinh thirc vii Ngan hang dtroc Truing
don vi de nghi, Khoi Nguon ,ltrc dingyva Ban Giam doc phe duyEt di hoc.
Cac khoa hoc c6 the &roc to chirc trong hoac ngoai nu& va nhan vien c6
the dugc dai tho toan b8 hay mot phan hoc phi/tai liEu hoc tap/chi phi an Es/
tien Itrcmg trong suit khoi hoc.
* Chi tiet:

HDDT &la nhan vien se dugc Phong Nhan su lap, g6m 4 ban. Phong
Nhan su, Phong Ke toan, Trung tam dao tao va Nhan vien mOi ben gift
mot ban.
Cap co therm quyEn IcY HDDT:
+ Giam doc Khoi Quart tri nguon lrc neu chi phi khod hoc &ix% !tam
triEu ding va dia diEm hoc trong TP. HCM.
+ T6ng Giam d6c neu chi phi khoa hoc tir nam triEu ding h.& len va dia
diem hoc ngoai TP. HCM.
Thai gian cam kEt lam viEc lien tuc cho Ngan hang sau khi hoc nghe:
theo thoa thuan.
Ve mirc chi phi: thoa thuan mirc tai trg .cac chi phi ctia khoa hoc co the
co nhu: hoc phi, tai liEu, chi phi an 6, thai gian di hoc, tien long thing

* Hoar' tit hiyp ding dio 4o:

Trong qua trinh dao tao cua nhan vien, Trung tam dao tao se theo doi
viEc di hoc, bao cao ket qua sau khod hoc, thu thap tai liEu, ban sao bang
tot nghiEp (c6 c8ng chirng).... cua nhan vien theo this tuc QP — 6.2 Thu
tuc dao tao.
BO phan To chirc nhan su c6 nhiEm vu hru Hop ding dao tao va ban sao
bang tot nghiEp cua nhan vien vao ho sa nhan vien va theo vie;c thvc
hiEn cac dieu kin dm hop ding sau khi cham dirt khoa hoc.

3.2 Ky http thing (HD) va hru:

btu WI — 02/ NS HD lap va quern ly cac foal hap clang hoc vi0c, cha viec, lao ctang, dao tao phi hap vvi ISO
9001:2000 la tai scin cua Ngcin hang A Chau. Khong dvac phip sao chep dttai bcit ky hinh auk nao neu khong ehtqc pr.
chap Oilcan bang van bcin caa Tong Gitim cMc. hoeic Dai din Lanh duo 42
 - Ky hieu WI — 02/NS
HUONG DAN LAP VA ()IAN I,1.( CAC
Ail an 26/6
LORI HOP DONG 11QC VIEC, THU.
N - La n BH
VItC, LAO DONG, DAO TAO
- Ngay BH 04/04/2008

- Meri nhan vien den Phong Nh5n su, chuyen be HD theo tong loaf (QF — 01a/NS,
QF - °lb/NS, QF - Ole/NS, QF - Old/NS) cho than vien xem, ky ten va ghi r6 h9
ten. Giai dap cac tilde mac claa nhan vien (neu co).
- Trinh be HD cho Cap c6 th5m quyen ky.
- !Xing dAu HD.
- Nh5n vien to chirc nhan su giri cho nhan vien, cac don vi lien quan moi ben 1 ban
va luu ban con lai tai Phong Nhan su.
3.3 Quin 13',r HI):
- Tat ca cac HD cluac luu vao tirng ho sa nhan vien.
4. BIEU MAU:
QF - 01 /TDQLT: Phu kien Hap deng lao Bong ve viec boo mat th6ng tin.
QF - 01a/NS: Hap deng hoc viec
QF - 01b/NS: H9p deng thir viec
QF - Olc/NS: H9p (king lao deng
QF - Old/NS: Hap deng dao tao
QF - Ila/TD 03.06: Danh gia giao dich vien (teller)
QF - I lb/TD 03.06: Danh gia Nhan vien tiep thi va phat trien KHCN (A/O CN).
QF - 11c/TD 03.06: Danh gia Nhan vien tiep thi va phat trien KHDN (A/O DN)
QF - l ld/TD 03.06: Danh gia Nhan vien dich vu tin dung ca nhan (Loan CSR CN)
- QF - Ile/TD 03.06: Danh gia Nhan vien dich vu tin dung doanh nghiep (Loan CSR
DN)
QF - I If/TD 03.06: Danh gia Nhan vien dich vu khach hang (CSR)
- QF - 1 1/TD 03.06 : Danh gia Nhan vien cac chirc danh khac
QF - 22a/NS : Quyet dinh ltrang do Chu tich hei deng quail tri Icy
QF - 22b/NS : Quyet dinh Luang do Tong Giam doe kY
QF - 22c/NS : Quyet dinh luang do Giam doe Khei Nguen luc ky

CAC LAN HUM CHINH:

Ban hanh lan 1 1 8/1 1/2002

Hieu chinh Ian 1 04/04/2008

Lm t% WI --- 02/ NS 111) I6p va quan I cac loaf hap clang hoc viec, thu viec., lao dong. ciao phn hap vai ISO
9001 2000 la tai son cua Ngdn hang .4 Chau Khong du-ac phep sao chap duai bat Ic5' hinh dirk nao neu khong cluor su
chap thunn b/ing vein ban ciia rdng Giam ckic bode Dal dien Ldoh dao
43
NGAN HANG A CHAU
PHONG NH 'AN SIf
TPHCM, ngdy 04 Mang 11 ndm 2005

THONG BAO TUYEN DVNG NOI BO (B0' sung)

Do thing 11 'lam 2005

Khei Quan tri Nguon h!c — Phong Nhan ski th6ng bao den toan the nhan vien cd h6i
tuyen dung nhusau:

1. Csie chtk danh tuyen dung:

- Nhan vien Phap ly chang

(Vui lOng xem Mo to torn tilt ding vice va yeu cau cho cac'ehirc danh tuydn dung
dinh kem de biet chi tiet.)

2. Hd sddang kj, du( tuyen: Ddn xin clang ky dv tuydn.

3. Thiii gian nh'a'n ho sd: den het ngay 12/11/2005.
4. Dja di"Sm nh4n hd sd: PhOng Nhan sti Hpi Sd - B6 ph'an Tuye'n dung.

•:• Lau )1.•

Phong Nhan sir chi mdi du kiem tra phOng van eac hi; sd phi hdp theo yeu ca'u
Ong vice.

DANG

Dinh kem:
- Bang mo to chac danh tuydn dung.
- Dan xin clang kj, dpi tuydn.

44
Nhan vii n Phap ly thong tit

• Talc ti6p thOc hien phe duyet cea frOi ding tin dung / Ban tin dung /
cap co thgm quyen xet duyet khac: man thdo hop Bong tin dung, hip
citing bio dim; soan [hi° don yeu du clang ky tai san dim bio; soan
thdo cac cam ke't, thOa thuan giaa Ngan hang va khach hang vay, ben
bio lanh, cac to' chdc, ca nhan c6 lien quan.
• Tu van cho TrYang don vi nhang viec lien quan den nghiep vy phap
11 chi2ng ttY.
• Htrdng an khach hang ky ke-t cac hop thing, cac theia than, cam ke-t,
MO ti ding viec van bin sau khi soan thio.
• Thoc hien thO tuc ding cht-ing va dang ky tai sin bio dim.
• Thirc hien phe duyet cia cap co thii'm quyen lien quan den tai san
bio dim trong then gian Lai san dang dupe bao dim tai ACD (sao y
gia'y tar s6 hail tai san; (pin 19 gig.), th. tai san dam bao khi d6i chieli
tai cac co quan nha node; soan than van hdn ACB deng 1 cho khach
hang cho thud tai san hio dim tai ACB; he, tro khach hang thoc hien
[hi toe tong chOng hcp deng cho (hue tai sin dang bao dam tai ACB
va cac truing hop khac theo phe duyet)
• Kie'n thdc chuyen mon ye luat.
• Kie'n tht?c co ban v6 tin dung, ngan hang.
• Ki6n thdc co ban ve Lust cac to chac tin dung, Luat da.t. dai, BO lua t
Kien thdc chuyen man clan su va cac quy dinh ye cac loai hinh khach hang, hi° dim tien
vay, hop eking.
• Ngm dtioc cac hudng din, quy dinh va quy trinh nghiep vu trong ding
tac phap 11 chang tiY.
• Ky nang doc, hidu.
• K9 nang se' dung may vi tinh va scan Chao van bin.
Icy nang • K9 nang giao ti6p, phut vu khach hang va zit 12 tinh hu6ng.
• K9 ming clan 19 ding viec.
• an than, chinh xac.
• Nang Ong, nhay ben, du tie'n.
Phim chit tinh each • C6 khi nang lam viec vii ap Igc tong viec coo.
• Trung thoc, thgng thin, hem khie-t. ..
• CO tinh thgn trach nhiem.

Dia diem lam viec CN Tan Binh, CN Lac Long Quan.

Trinh di5 }Inc vin TSt nghiep dai hoc chuyen nganh Lust. •

45
 NGAN HANG A cHAU

DUN XIN PANG KY DI) TUYEN

Kinh uo(i: Hien Nhfin sty FAH Sir

Toi ten :
Hien dog tac tai :
True thuOc :
Qua Thong bao tuyen dung nqi bq cna Ngan hang, toi xin dang ky du tuyen vao vi tri :

thuOc
(hoac Si Giao Dich, Chi nhanh
Rat mong duqc sv chap thuAn.
Xin chan thanh cam cm.

TP. HO Chi Minh, ngay thang nfim

Ngutri lam dcm

Ho va ten:

9,
QF - I4/TD - 0105 46
 NGAN HANG A CHAU QF — 06/TD — 04.06

THONG BAO TUYEN DUNG NO BO

Dgt thang 05 nam 2007

Nharn dap Ong nhu cau phat Olen cira mang luoi , Phong Nhan so xin thong bao nhu cau
tuyen dung nhan su cho cac chirc danh sau tai TPHCM:
(Vui ldng xem Yeu cau cong vile chi at dinh kern theo thOng bdo nay)

Vi trf 1: Giant dOc chi nhanh.

VI trf 2: Trinhig ph6ng Giao dich.

Did ttecmg :
• Nhan vien nghiep vu kenh phan phei va Hei so ngach luong 4 trer len, chtra nam giu cac
vi tri quart ly (tru&ng phong, giam d6c).
• Nhan vien co trinh de chuyen mon phi, hop yeti yeu cau trong th6ng bac) tuyen dung nei
be dinh kern.
• KhOng bi earth cao bang van ban do Khei Quail trj ngu6n loc, Ban Phil) che, hoac Ban
Kim toan nei be trong flan) 2006.
Oudrr 191:
• Tham gia chocmg trinh dao tao "Quan ly chi nhanh" do Trung tam Dao tao t6 chirc.
• Duce thoc hanh thkrc to tai kenh phan phi trong qua trinh dao tao.
• MOc locmg theo them thuan ngay khi dat yeu cau tuyen (long va truck khi b6 nhi'em.

(Tng vien do dieu kien tham gia vui long girl rnau don du tuyen theo tau
dinh kern ve
Phong Nhan su Hei se theo s6 fax: 08 8343269. Med thac mac vui lOng lien he Chi Thu
Hang (Ext:167) hoac chi Son Chau (Ext: 408).
H9n chat nh1)n don: Ngay 05/06/2007.

thang 05 rift 2007'11--

Wing Thu Thiiy

47
 MO TA CONG VI C
ACB
Cherc danh: Ma se: Ngach luring:
Giant dem chi nhanh
Dan vj: 0 Chi nhanh— Phong/Ban/Trung tam:
0 Hei so
Kheis BO ph#n

Ban cao trig flip cho: Chth vy: Teng Giant d6c, GD KhOi KHDN, GD Kit&
KHCN

WIC EACH CONG VIeC

- Quart ly dieu Faith hoat dOng cua chi nhinh.
- Xay dyng, thuc hien, kiem tra,danh gia cac chuong trinh hank dOng cu the de hoin thank cht Lieu ke hoach
dtroc giao.

TRACli N111€111 CHINH

I. T6 claim, phan ding cac be phan thuc hien cac chdc nang nhiem vy cna chi nhanh.

2. T6 chin that hien Ice hoach flip thj va truc tiep tham gia tong tac fief, thj.

3. T8 cluic thtrc hien Ong tac tham djnh tin dung va truc tiep tham gia tong tac thAm djnh, phan tich tin dung.

4. Chit trl cac cuec hop Ban tin dung chi nhanh
5. K9 ket cac van ban, hop cleng, chi:mg re lien quan den giao dich vOi khach hang, (lei tac, co quan chuc nang
they ay quyen.
6. Theo ddi tlnh hlnh thanh khoan hang ngay

7. Thu th8p thong tin ye bien dOng ctia mei trueng ben ngoai di kjp thei diet' chink, thay (lei ke hoach, bien phap
kinh doanh.

8. Dai dien ACB then ay quy4n trong viec quan ht veri chfnh quyen dja phtrong, co quan chuc nang.

Eau Kurt LAM Alec

Mei truOng lam viec rip lyc cao.
Eh/QC trang bj dung cu van phong va may tinh ca nhan.
Then gian lam viec tai van phong: 75%
Theri gian lam viec ben ngoai: 25%

MO1 QUAN H$ TRONG CONG VIIFC

Dei Wong
Quan he nei be trong ngan hang
- Cac don vj tai Hei so
Quan he ben ngoai rtgan hang
- Chink quyen dia phirang
- Cac co quan chuc nang
I Myc (Itch Mk de
I- Xin chl dao ve nghiep vy
- Thiet 18p quan he va tim kiem diet] kien thu8n
loi cho hog tieing ciut chi nhanh.
- Tim kiem thong tin tiep thi,...

QUYPT RAN
Dtroc quyen quyet djnh:
- Ra cac quyet djnh tac nghiep lien quan den hog Ong ctia chi nhanh.
- Dai dien ACB trong cac tong viec &roc uy quyen.
2. Nhtng quyet djnh phai Iliy y kiin cep tren:
- Nhnn van de ngoai quy the va str oy quyen.

Trang 48
TIEU CHUAN NANG LtIC
I. Trinh tIS hue yen
- Tel nghiep: Dai hoc, chuyen nginh Tai chinh hoc ngan hang, Quan tri kinh doanh, Kinh te,Ngooi thuong.
- Vi tinh: Sti dung thanh than vi tinh van phong
- Ngoai nger: Tien Anh trinh de C
2. Kan (h&c
- Kien thirc ang cao ye cac quy dinh phap lust lien quan den hoot Ong ngan hang.
- Kien thirc rang cao ye san pham djch vu ACB.
- Kien thtic ve quan trj (lop Ice hooch, t6 chin thuc hien, kiem tra, 'firth gia dieu chinh)
3. Kinh nghitm
- ft nhat 5 nom lam viec trong nganh ngan hang trong do hon hai nAm thuc hien nghiep vu kinh doanh ngan hang
(Tin dung, TTQT, ...)
4. Khsi ning/iq ruing
- Giai quyet An de va ra quyet dinh.
- Lanh doo.
- Giao tiep.
5. Phim chid, tinh rich
- Trung thuc.
- Sang too, rang Ong,
- Diem tinh.
- Ciu tien.

Trang 49
I'Chttc danh: Truang Phong Giao dich
MO TA CONG VIEC
MA s6: Ngoch !von:

Dun vi: El Chi nhanh PhOng/Ban/Trung tam: Ph6ng Giao dich

0 HOi sty
Kh6i: BA Oen:

Bao cslo trvc tap cho: Chttc vg:Teng Gam d6c, GD Kh6i KHDN, GD Kh6i
KHCN

mvc Elell GONG vac

Quan ly dieu hanh hoot Ong cna Pitons Giao djch.

TRACH 14H1$14( CF,HNH.

I. Lip a hoach va to chtic thuc hien Ice hoach dia Pitting Giao djch, giam sat hoot Ong cac bO phdn/T6 nghiep vu.
2. To chin thuc hien huy dOng win: Huy Ong On VND, ngoai to ce ky han, khOng ky han aia t6 chk, cA nhan duOi
hinh that den girl thanh town, tien gni flit kiem, va cac hinh [him huy dOng khac khi duoc phep.
3. TO chirc thuc hien viec cung Ong dich vu thanh toAn: Cung iing cac phuong tien thanh town; chap nhdn cac phuong
tien thanh toAn do cac 4 chin khac phAt hinh khi &roc phep; thu hO, chi he; chuyen tien trong nu& va nuac ngoai;
thus hien djch vu W.U; thanh toAn trong nuac. giai ngan, thu n6, thu Iii; kinh doanh vang, ngoai to mat.
4. T6 chi.= thuc hien viec cung Ong djch vu khAch hang : MO va quan ly tai khoan thanh toAn; cung 6-ng cac djch vu
lien quan den viec ma va sa dung tai khoan cua khAch hang; xAc nhan A du tai khoan, xac nhdn ky qu9; xAc nhan
is,
Elan lac tai chinh; liet ke giao djch tai khoan; sao luc chang tir; cac djch vu kW; phAt then va quan the ACB;
cung irng djch vu ngan hang dien tU.
5. TO chin thuc hien viec cung Ong ngan qu9: Quail ly kho qu9; Iry tru hO so tai sin the chip/cam c6 ciia khAch hang;
del, kiem dem tien VND, ngoai 4, ving s6 lirgng I6n; cat girt hO yang; quan ly viec dieu Ilea van, thanh khodn
6. Quan ly vA phat trien nhan vien am. Phong
7. Giai quyet thac mac vA khieu nai cUa khAch hang.

- Hau het thai gian lam viec tai van phen_g

moi QUAN Bit TRONG LONG vac

Da; ttrong Muc dich Mac de)
Quan he nOi be trong ngan hang
- Nhan vien thuc 120 pi* - Huang din
- Nhan vien cac phong ban khac - Trao dOi,phOi hop
- Lanh dao truc tiep,gian tier, - Xin y kien giai quyet
Quan he ben ngoiti ngan hang
- CAc co quan nhA nu& auk nang lien quan den - XAc minh , phong Oa tai
cang viec giao djch khoan

QUYEN /ION
1. Dirgc quyin quyet dinh:
- Dtroc phep ki cac lenh nghiep vu lien quan den hoat Ong dm Phong Giao djch.
2. Nhfrng quyi1dinh phai liy y kien cep trent
- CAc quyet djnh vugt han mac va pham vi them quyen.

TIED CHDAN NANG. L1P-C

1. Trinh dO hgc yin
- Tot nghiep Dai hoc chuyen ngAnh Kinh to , tai chinh hoac ngan hang.

Trang 50
 - Ngoai net : Anh van t&i thidu bang B
- Vi tinh : SO dung thanh [Ivo vi tinh van phong
2. Kan thth
- Kin thtic phip ly co bitn
- Men thitc tong quat ve phdp Idnh cua nha mrac , cila nganh ngfin hang
- Bleu biet tong quat ye tin dung , thanh wan quiSc to , the dO hach Loan kd toan.
3. Kinh nghidm
- ft nhat 3 nam kinh nghidm vd giao Bich trong ngan han•
4. Khd ning/K, Ming
- Giao tiep bing tieng Anh
- Thuydt trinh
- LOnh dyo va quan Iy nguOn loc
5. Phim chit, tinh cach
- Lam vidc ddc lap , sang tao
- Nang Ong va nhay bdn trong xu ly tinh hudng
- Co be du tier' , tiep thu cal mai

Trang 51
 Kh6i Quin Tri Ngu6n Luc
S6: !(6R/A/- KNL UT

TP. HCM, ngay ifGthdng y ndm 2007

Kinh iii: - Cac khOi, phong, ban, trung tam tai HOi sa.
- S8 Giao dich, cac chi nhanh, phong giao dlch
Trick yeiz: V lv Qui dinh caa LuAt Bio hiem Xi hOi (BHXH)

Kh6i Quin tri Nguen Ittc thong bao d6n cac Ddn vi mOt s6 thay d6i trong viec thu \fa giii

quyet trO cep bio hidm xi hei theo qui dinh cia Luit Bio hidm xi heti nhOsau:
1. Mdc tiin Wang thdng lam cd thing BHXH. BHYT vet cong dodn

Ngu'di lao Ong c6 mtYc lodng cd bin cao han 20 lan luring t6i thieu chung hien faith
(450.000 ding x 20 = 9 trieu ding) dudc qui dinh mac clang nhtt sau:
• Miro luring ding BHXH t6i da 9 trieu ding.
• Mac luting ding BHYT NIA cong doin phi IA mac lodng cd bin.
Vi du: Anh Nguygn Ydn A co mac an Wang co bein la 10 trieu eking. Do d6:
- Mitc litcmg (long BHXH la 9 then dOng.

- Mac lacing d6ng BHYT vO c Ong

' doan phi la 10 trieu ddng.

Tit ngdy 01/02/2007, ACB dd op dung mdc clang BHXH, YT vd CD phi theo mdc Wang la

9 trifu d6ng vd id tit 01/04/2007 se Op dung theo qui dinh nha tren.
2. Tra cda thai sdn

Tit ngAy 01/01/2007, dieu kien (Mk hudng tro cap thai sin dudc qui dinh nlitr sau:
• cm' tro cep thai san dudc tfnh to ngay sinh ghi tren gay khai sinh.
• Ngtrdi lao Ong phii (long BHXH it nhet 6 thang trong Ong 12 thang Ent& khi sinh.
* HO sd gim co:
• Bin sao gia:y khai sinh c6 thi
• Phi .0 kham thai (mdi nhet).
• SO BHXH (trong trudng hop nhan vien di co BHXH tai don vi ngoai ACB nhong
chu'a nep so' BHXH cho Phong Nhan so - ACB).
Lau : Ho sd phii gtYi cho Phong Nhan sit trong yang 2 thang ke to ngay sinh (d6i vdi

ddn vi tai TPHCM).

* Mac htrang trO cep khi sinh:

52
 Trii cap khi sinh = (liking binh quan x 4) + (Ltio'ng t6i thieu x 2)
Trong (16:
- Lttdng binh quan: la miic bidng trung binh ctia 6 thang gAn nhal tilt& khi sinh.
- Lacing tol [hien = 450.000d/thang.
3. Trci can din dau:
Dieu kien dooc hoang tro cdp 6m dau dooc &roc qui dinh nho sau:
• Phai c6 gly "Gia'y chting nhan nghi viec lording BHXH" do benh vin xac nhan.
• Thai gian du'ac nghl Bong qua 30 ngay/1 nam.
Plit 0: Tsang hdp nhan vien nghi 6in kh8ng c6 "GiSy chOng nhan nghi viec Wang
BHXH" se ITO phdp hoac liking (ne-u khong con ngay phdp).

*Mdc hating trd cdp 6m dau: 75% luring cd ban .

4. Tru cdp BHXH 1 Mn:
Ti 01/01/2007, ngtlai lao Ong cluta du 20 nam Ong BHXH hoac ngutg n8p BHXH dtkic
nhan trd cdp 1 Ian trong cac trtrang hdp sau:
• Nam MI 60 tudi, nil du 55 tudi.

• Suy giim khi nang lao Ong 61% tri len.

• Da nghl viec 12 thang ma khong tie'p tuc d6ng BHXH.
• Dinh cif hdp phap a nOdc ngoai.
• MtIc hating: mbi nam d6ng BHXH bang 1,5 thang lacing d6ng BHXH thay vl 1 thang
nhit tru'oc day.
* H8 sd g8m c6:
• Sd BHXH.
• Dun xin Wang BHXH 1 Ian hoac (quyet dinh nghi viec khi het tudi lao Ong).
• Bien ban giam dinh khi nang lao clang (net' c6).
• Ban dich VISA (trutng hdp dinh clintidc ngoai).
Tian trong,

Not nheln:
- Nhus tren.
- LW NS

*big Nu Ady
GIAM 06C KHq OURN TAINGUNWC

53
 KHOI QUAN TR! NGUON LIJC
PHONG NHAN Sit
S6: ottil/C/- 01"

TRIM Chi Minh, ngay 07 dicing 09 Tian? 2006

THONG BA 0
V/v Mua bdo hiim tai nan cho nhdn vien ndm 2007 - 2008

Kh6i Quin tri ngu6n Ittc clA mua boo hiem tai non nom 2007 - 2:008 cho nhan
vien town hr3 th6ng, nay xin thong bdo den cdc don vi mdt s6 chi tit ye boo hiem tai
non nhtrsau:
• Gtifi den cdc don vi danh sach nhan vien dtroc mua bio hiem tai non.
• Thtti han bio hiem tit 05/09/2007 den 05/09/2008.
• Doi v6i nhan vien nghi vitc trong theft hdn boo hiem neu tren thi hdp
ang bio hiem tai nan se khong con hieu It/c.
• The boo hiem tai nan cia nhAn vier' se dti6c gal den cdc don vi sau.
• Khi c6 nhan vien gdp tai nan, vui king lien 116 Thanh Trtic — PhOng
Nhan — Ext: 377 de &roc hu'cIng don tful ttic nhan bio hiem.

Tran trong,

NGUYEN THI HOA

Noi nhdn:
- Cdc phdng ban/ don vi tritc :hulk HOi sd
SGD/ Chi nhdnh/ PGD roan hQ tho'ng
Cdc Cong t ACBA. ACBD
- Lau VT

54
 NGAN HANG TMCP A CHAU
K1161 QUAN TRI NGUON LirC
Si ..G9../CV-KNL.08

TP.HCM, ngay40 thong Oi nom 2008

Kinh - Cac Plying, Ban, Trung tam thu(ic H§i sal

- Cic Sir Giao dich, Chi nhanh, Pheng Ciao dich;
- Cic Cong ty ACBA, ACBC, ACBL, ACBS.
Trich V/v triin khai chwang trinh Mo Mani sire khde roan din "ACB Care"

thtrc hien chinh sach thu hut va duy tri nguEn nhan luc th6ng qua viec nang
cao the
che dE phtic loi cho nhan vien, ding nhtr chao mirng Icy niem 15 nam tharth lap, Ngan
hang A Chau (ACB) ket hqp veri CEng ty mei gieri boo hiem Aon VN va C8ng ty co phin
boo hiem Nha Ring (Boo Long) trien khai Chuang trinh boo hiem sac khde town din
cho tohn the nhan vien ACB veri ten goi "ACB Care" bat ctau fir nam 2008.

KhEi Quin tri nguon lye tran trong thong boo den toan the than vien ACB mot SE
not dung ca ban ye chtrang trinh nhtr sau:

1. Thiri gian boo hiem (cho nam 2008): Tir 31/12/2007 den ngay 31/12/2008.
2. Min bii thuirng da):
a) Dieu tri nqi tra:
— Cap Lath dao: 30.000.000 dEnginguelan nam vien;
— Nhan vier': 15.000.000 dEnginguari/lan nam vien.
b) Dieu tri ngoai tra:
— Cap Lanh dao: 5.000.000 ding/nguari/nam;
— Nhan vien: 2.000.000 dOng/ngtrEi/nam.
3. Pham vi bao
a) Cac chi phi y 4 khi dieu tri not tril/ ngoai trti phat sinh do Em dau, benh
tat, thai san;
b) Cac chi phi tank khi nhap vien, tai kham sau khi ?mat vien, cham soc tai
nha, van chuyen cap cuu, trg cap mai tang;
c) Chi phi chain soc rang ca ban...
4. Dieu kign tham gia:
a) Nhang than vien ky hap dOng lao dEng chinh thin tnrac 31/1 2/2007.
b) Nhan vien ky hap ding chinh thirc tit ngay 31/12/2007 se duce tham gia
se boo hiem tit thing lien ke tiep theo thing c6 hieu Itrc cua hap dong lao
Ong.
c) Nhan vien nghi viec trong theri gian boo hiem se duang nhien khong &Km
ding ty boo hiem giai guy& quyen lm boo hiem.
Luu P. NOi dung chi rib ve di&i kien boo h4m, thit tyc gial guy&
b6i thuerng...: vui Mng xem "SO lay cham s6c szk khoe" dinh kem.

55
 Cac chucmg trinh thong tin giai thieu chi tiet veACB Care se" dune Kh61 Quan tri
ngu6n Itrc to chirc trong [1164 gian sap toi nham cung cap cho toan, the nhan vien nhang
thong tin ye cac fch tir ACB Care, inning dart quy trinh giai quyet quyen lot bao hiem,
ding voi viec phat MTh The bao hiem, So tay bao hiem cho moi nhan vien có ten trong
danh sach duce bao hiem.

Iran trong.

QUAN TR! NCO:5N Ltre?,

Ncri nhan:
- Nhir trek
- Luz'.

56
 ACB HGAN HANG65tt.ti.!

ACB CARE

SO TAY BAO HIEM

CHAM SOC SUC KHOE

57
 A'i PIGAPI HANG A CHAD
A.,& cormenesaL114111IL

Chho cac ban

Veri phtrang chain "Con ngtrert la tai san qt4 gia nhat c8a Nglin hang", cac chInh sach va hoat dung nhan Aram ACB
luon hailing din myc tiEu la lam tang gia tri cube sing cho myi nhan via de ACB thyc sir lb ng8i nha thin hai dm tat
ca thing ta.

Nham duy trl va ming cao sire khoe cho mpi thanh vien trong dal gia dinh ACB, bit du tir thing I [tam 2008, ACB
kit hyp vdi tong ty m8i gitri bao hiem AON va Bao Long de thyc hiin chirang trinh ACB CARE — CHAM SOC SUC
KHOt.Chtrang trinh nay diryc ap citing cho town the nhan vi8n caa ACB.

Si tay ACB CARE — CHAM SOC StfC KHOE nhAm giM thieu den cac ban nhChtg thong tin chi tit ve chirung trinh
va gitip cac bon nim rO nhtimg dich vy chim soc sac khoe se dime cung cap.

Choc cac bon nhiiu sac khoe va thhnh dat

NGAN HANG A CHAU

58
 NGAN NANG A cmAu
ACB • SIA cormsaciaL ••NK

PHAM VI BAO HIEM

Bbi thuemg chi phi y to khi dieu tri nOi tni va ngoai iru phat sinh do 6m dau, benh tat, thai san, dieu tri rang ma khong bi
loai tri, trong don
Gicfri han dia 19: Vitt Nam

1. DIEU TRI NOI TRU

OUYEN Lql BAO HIEM GIOI HAN

Cap lanh d#o Nhan vian

Mirc trach nhiem t6I da I ngi.rdi / Ian nam AO VND 30,000,000 VND 15,000,000
(bac Om bit ca c.ic quyen icri sau)

- Vien phi tong hap cho 1 ngay nam vitn - VNO 1,500,000/ngay (T6i da - VND 750,000/ngay (TOi da 60
(g6m ti6n phemg, tibn thu6c, tier' kharn bac 60 ngay/nam) ngay/nam)
Si, xet nghitm, v.v...)

- Chi phi phAu thuat (ph5u thuat nGi tni, ph5u - T6i da VND 30,000,000 - T6i da VND 15,000.000
thuat trong ngay)

- Chi phi truck va sau khi nAm vien (bao g6m - T6i da VND 1,500,000 - T6i da VND 750,000
kharn, xet nghiem, ch5n doan trong vemg 30
ngay truck/ sau khi nam vien)

- Y to charn s6c tai nha (trong vemg 30 ngay - VND 1,500,000 - VND 750,000
sau khi xuAt vi0n)

- Chi phi van chuyen chi) ccru - T6i da VND 10,000,000 - T6i da VND 5,000,000

- Trct cap trong th6i gian nAm vien - VND 32,000/ngay - VND 24,000/ngay
- Trct cap mai tang - VND 1,500,000 - VND 750,000
- Ban hiern cho em be trong vong 7 ngay sau - Bao gam trong phAn glen han - Bao Om trong phan gibi han
khi sinh (yeti ditu kien ngutri me con nam nAm vitn nAm vier'
vier)

PHAM VI BAO HIEM

2. DIEU TRI NOON TRU

CIUYeN Lqi BAO HIEM GIC/I HAN

Cap ISM dao Nhan vien
Min tract' nhiarn MI da / ngtrdi / roam bac, VND 5,000,000 VND 2,000,000
hiarn
(bao g6m cac quyin Iqi bac) hi4m nhv sau)
- Glen han s6 Ibn Clibu tri /nam - Khang gibi han - Khang gibi hen
- Gieri han mbi iOn dibu tri - Khang glen hen - Kheing gibi hen
- Cham sac rang co ban: g6m nh6 rang, tram - VND 1,500,000/ nam - VND 1,000,000/ nam
rang, chin tri than rang, viem nveru.
- VND 580,000/15n, t6i da 3 - VND 580,000/14n, tbi da 3
- Kham thai dinh k9 Ian/nam lan/nam

59
 Nam NAND A CHAD
moo •1114 GOISIMICIAL ■ A.

MOT SO DINH NGHIA

➢ Nam vien (Dieu trj nei till): La viec ngutri divot bac hiem can tuu tre tai benh vien de dieu tri va phai co gidy nhap vier",
xudt vie°
➢ ViOn ph( tong hay: La cac chi phi lam xet nghiem, chop X quang, thubc men, tiep mau, oxy, huyet thanh, gudn ao benh
vien...
• Trcr tip trong thoi gian nom vien: La khoen lien cd dinh ma ngtrei dvac bdo hiem &vac nhan cho mOi ngay nom vien
➢ Chi phi phau thuat: La toan b0 chi phi thanh loan cho cuec phau thuat bao gem chi phi cho phau thuat vien, chi phi gay
me, phong

NO'I KHAM HOAC DIEU TRI

Ban c,6 the di khan) hoc dieu tri (nOi WO hay ngoai trO) tai bat dr benh vien ding hay hr. lien doanh hay 100% von nutrc
ngoai, cac trung tam hay phong kham y khoa neu nhu, tat ca cac ncti nay c6 gidy phep hanh nghe tai Viet Nam. Viec (lieu tri
ngoai tru cung co thd lien hanh bai bac sy lu vei dieu kien la bac Si to ay phai cO gidy phep hanh nghe 8 gidy phep ma ca sa
kham ch0a benh.

QUY TRINH GIAI QUYET BOI THU'ONG

Nc.pai &vac BH:

Thu Chap ch;:rng tir bOi thacing (rem danh sack cat: °hung
tu- dd1 boi thubnq de bret them chi helm
Dien vac) gray yell cau bor thu nq
Lay chi ky xac nhan va dong dieu Ngan hang
Nop tat °a cac chung 10 cho non

Aon:

Tien nhan ho so yeti cau hot thuang khach hang

Thung bao can hO so can chung to bO sung
Thong bao chap nhan / tir chor bOt thvang
Thanh toan boi thuong qua tar khoan cua nhan vien

1. Nquitri dtrac bao hiem tra tin trtrdec b6i thu'&nq sau:

Danh sach cac chirng ti, dbi b6i thuteng

Ban se divot thanh toan bei Uwe:mg khi cung cap d6 nh&ng chemg tir sau:
A - Cac cluing ter chink:
1. Gidy yeu cau bdi thLF&ng (theo matt)
Ghi re ten Ngan hang, ho ten, m5 nhan vien (neu c6), s6 dien thoai lien he va cac th6ng tin ca nhan khac tren gidy
lieu du bed thutrng.
Ghi r6 tang s6 tien yeu cau bdi thireng
M6 to nguyen nhan benh va cac thong tin khac trong muc thong tin ve dieu trj (trureng hop giay yeu cau bei thutmg
khOng du ch6 de khai bao, xin khai ro trong ban tut:mg trinh c6 giay xac nhan cOa Ngan hang va dinh kern theo gidy
yeu cau P6i filo:mg)
- Ky va ghi r6 ho ton 6 phan &poi giay yeu cap boi thutrng, c6 xac nhan cua Ngan hang.

60
 An
WO
NOAN HANG A cmAu
6.111A C01111111111C1•L IAMB

2. Dan thu6cl toa thudci s6 kham benh/ phieu chi djnh hoac kat qua xet nghiem, sieu am...
- Phil theo quy dinh cua th y to
- s6 khan.' benh/ toa thu6c phai c6 than doan benh cua bac si (ghi r6 loai benh, chi bet cac muc dieu tri va toa thu6c
twang tMg), cher ky va ho ten bac s9, mac cua benh vien/ phong kham va ngay kham benh/dieu tri.
3. Hoa dun! Bien tali Phieu thu
- I-16a dan thanh toan hen VND 100,000 phai la h6a dan tai chinh (h6a dan do), triyang hap gia tri hem dan duai VND
100,000 ban co the ser dung boa dan ban le.
- Tren h6a dan phai the hien day du cac thong tin ye: ten, dia chi, ma s6 thug (neu c6) cua dan vj ban hang, chti ky va
ten ngvai ban hang, chi tiet ye s6 luang, gia dan vi cho timg foal va t6ng Ong cac khoan phial thanh toan, trtrang
hap haa don ghi tong quat phai co dinh kern chi ti6t.
- Tan thu6c va s6 krang thu6c mua ghi ken h6a dan phai giong tren toa thu6c.
B — Nhting chang hi khic
Khi sieu am, kat nghiem, chyp X-quang, nal soi, ban phai cO phieu chi djnh va ket qua cua bac si
- D6i yeti nam vier) nai trO: ban phai cO giay ra vien
Dai yr:el phiu thuat: ban phai co giay chCrng nhan ph3u thuat va gi6y xuet vien

QUY TRINH GIAI QUYET 1301 THU'oNG

2. NouNtri &vac bao hiem yOu cau bao lanh vien phi (sip dung the ACB Caret

Ngtitri du•crc BH:

- Xuat truth the ACB Care & CiONDi The nhan vi en

cho t[ep tar cua benh vien

.k
r•-•'
*"3

Benh vien:

- Cung cap thong do hen quan dan nguoi duce BH

cho Aon

Nqtrai dircrc BH:

- Truono hop du oc bao lank Bon ky xac nuan Gray

yew cau boi thuong (do benh vien cop) va khong
phai chi tra cho benh vien

61
 NOAH NANG A CHAU
GCB all* COMIMICIAL 11/10111

Danh Stich BOnh ViOn Trong HO Thong Boo Linh ViOn Phi

Benh glen Dia chl Ngtp6i lien lac tai

benh vien
BV Phap Viet is Nguyen Luang Bing, 07 Anh Ngoc Ly
BV Columbia Asia bt No Trang Long, 0 Birth Thanh Chi Thug Nga
BV Doi HPC Y Dtroc 15 Hang Bang, 05 Chj Ngoc Kik
BV Trieu An 25 Kinh Wang Wang. 0 Binh Tan ChiTuyet Huang
Tat Thanh Ph6 H6 chi BV Hoan M9 1 24 Iran Du& Thio,P.7,0 3 Chi Quyen Quyen
Minh BV Hoan Mg 2 Hoang Viet, 0 Tan Binh Chi Quyen Quyen
BV Hang °tic 34 Pasteur,P.6, 0.3 Chi LC Thu
BV Da Khoa An Binh 10 Tien Huy Lieu, Q.Ph6 Nhuan Chi Van
BV Da Khoa PhO Thq 298 Dqc Lap. 0 Tan Phii Anh Tin Viet
iBVDa Khoa Van Han!, 72-74 Si, Van Hanh n6i dai, Q.10 Chi TNly
BV Viet Phap 01 Phtrang Mai, Q.106ng Da Anh Kieu Nghi
TO Ha NQi
BV Hang Ngoc 95 Nguyen Trtharg TO Chi Thyc M9
Tai Da hang BV Hoan M9 161 Nguyen Van Linh, Thanh Khe Chj Dung

trutfno hop bat, lanh vian oh!:

Viac tir ch6i bao lanh vien phi kh6ng c6 nghia 16 ban khong duac bac, hiem, ma chi co nghia la ban phai quay lai quy trinh
tra tien Irak dei bei thutmg sau.
Khi sir dung the ACB Care, cong ty bio hien) se thanh Wan truc tier) cho benh vien loan bb hoac met phan chi phi dieu to
nArn vien vol dieu kien cac chi phi nay nam trong pham vi va mitt bao hiem cho phap. Ban se ph& tV thanh toan cac chi
phi flan, ngoai pham vi va bao hiem.
Trong trutmg hap nhap vien do cap tutu, ban phei to diet coc tien theo yeu cau cua benh vien. Neu ban dtroc cong ty bio
hiem (long y bao lanh Wan be hoac met phan vien phi, ban co the lay lai toan be hoac met phan dat cec khi xuat vien.
Cac chi phi phat sinh tnyac va sau khi nhap vien nhu kham, xet nghiem, tai kham v.v... cac khoan phu cap se dirk Nil
thkmg theo quy trinh nguai &roc bio hiem tra tier, tank dei b6i thuteng sau khi ban xuat vien.
Khi dieu tij nal tru tai cac benh vien khac ngoai danh sach hen, ban se !kr thanh toan vien phi va yeu cau b6i throng sau.

OIEU KHOAN LOAI TRIP

Wining crhim lop! tr.& chung:

Chien tranh, n0i chien, dinh cong, khang b6, dfOng dat, mil lira.
Anh htthng cua cac chit Outing xa, nguyen tit, thu6c dec, chat dec, khi dec.
Hanh deng vi pham phap 101 ciia ngutei ctuvc bao hiem
Hanh Ong c6 9 ctia Nutt' &roc bao Nem hay thira Ice hop phap, trir khi vi muc dich ciyu ngtrai
SO, dung thuec hay dieu trj khong theo chi dinh ciia bac si.
Dieu tri, khim chtia benh khong theo phuang phdp khoa hoc hoac vi muc dich thiy nghiem
Sir dung bia, nrou %fuel qua nong (10 theo quy dinh trong lust giao thong hien hanh, ma try hay cac chat kith thick.
Do nguyen nhan tai nan

Nhavng diem Jodi trti Pp dung cho phan Bio hien? :Am Wan tea phau

Dieu during, an duping

Dieu tri hoac phau thuat cac benh barn sinh
Di tao hinh them m9, chinh hinh, phut hei chirc nang, cac be phan gia nhir than, lay gia, mat gia, rang gia, v.v...

Thuc hien ke hoach hOa sinh de, dieu trj vO sinh

62
 NGAN NANO A CHAU
ACB Av. .al MANX

Dieu hi cac benh tam thhn, suy nhtroc ca the, suy nhuvc thAn kinh, thoai Flea cot song, phong, giang mai, lau, AIDS. sot
ret va benh nghe nghiep
Nhang diem loci &it chi hp dung cho phin Bho hiem sac khoe — dieu tri ngoai trY:
Viec kham sire khoe djnh ky, tiem ngtiv, dung thuOc c6 tinh chht phOng ngira

CAC CAU Hal THLYaNG GAP

1. The ACB Care du.qc sir dyng trong nhCrng trading hap nao? ty dau?
Khi ngubi duct bao hiem phdi dliu trj nei tra (nhap vien) trong benh vien thuOc he thong bar) lanh vien phi cOa
Aon. Aon xac nhan nguyen nhan nhhp vien nam trong pham vi bao hiem. Khi nhhp vien, ngtreri dirac bao hiem can
xuit trInh the va chirng minh nhan dan cho bO phan tide tan cua Benh vien de &roc huerng din.
2. Bao hiem y to va bac, hiem ACB Care khac nhau nhtr the nao? C6 the duvc you cau ben threng b ca 2 nal?
Chi phl y ta: Ngikiri &roc bao hiem c6 the &roc bei thiyang chi phi y 4 tir mOt hoac nhieu hap ding bac) hiem khac
nhau, nhung se hen &Yin bei thaang kheing nhieu han tong chi phi y to cla be> ra (dcra Iron chirng tO thanh toan hap
IV theo quy djnh tai chinh).
3. Chi phi klem tra sin kh6e cd duac b6i thuqrng khOing?
Kh6ng. Hap ding bao hien) si:rc khoe chi bao hiem cho viec Mau tri benh tat, Om dau, thai san.
4. Th6 nao la dieu tri trong ngay (Day-patient)?
La Oft dieu trj y to khi ngtreri duvc bao hien, can thief phai nhap vien va can phai dieu trj tren gitrerng benh va phai
c6 May ra vien nhang khOng nhAt thiet phai v lai qua dem.
5. Neu chi clan benh vien phiu thuat va kh6ng c6 Gay ra vien thi cd &lac xem la dieu tri trong ngay?
Kherig. Day la dieu trj ngoai
6. Tram ring them my c6 dime bpi thvang kh6ng?
KhOng, tuy nhien Bao long c6 chip nhan mer tong dieu trj rang ca ban trong hop ding bao hiem. Dieu trj tram rang
bAng amalgam hoot composit se duvc b6i thuang.
7. Neu bj berth phai nh$p vien vho cuOi giai (loan bao hiem hap clang hien tai va thoi gian nam vien keo dai
den giai down bao him cCia hop ding mai tai tyc thi chi phi nimvIen se ducec tinh nhui the nao?
TroOng hap nay se duvc xem xat bon thtrOng theo quyen tai cUa hap ding bao hiem c6 hieu lac tai then diem nhap
vien.
8. Kham vi dieu tr) Deng Y co dItypc 136i hoan kh6ng?
Otroc, vol dieu kien la cac co sO dieu trj boat dOng hap phdp, ve c6 flea dan chting tit hop ly theo quy djnh caa BO
Tai chinh.
9. T6i nen dl kham ngoai trO er dau de dirge thanh town?
Tat ca cac co see y 4 hoot dOng theo Lull phial) Viet Nam va c6 chting Ur hap 10.
10. Neu bac ei ban luen thu6c va ghi tong 56 tien khan.' va Van tint& len dan thu6c, tOi c6 duqc thanh toan
khong?

DO do= thanh loan, NOI31-1 can c6 hien lai thu lien kham va hem don mua thu6c hop phap (theo quy djnh ctia Viet
Nam, bac sT dieu trj kheing dtroc quyen ban thu6c).
11. Trong tr.vang hap cap c'titi, chi phi xe eau thaang de yen chuyen ngutri duNrc bac) hiem den berth vien co
&vac bpi thateng khtfing? Neu van chuyen cap cau bang nhCrng phtpang tien khac thuan ben han thi co
dirge bet thutrng kheng?
Van chuyen cap ciru se doac bei thtrang theo quyen lei caa hop ding nau hap ding co tham gia phan nay va khi
day la van chuyen cap ciru khhn cap hop 19 (NOBH phai nhap vao ph6ng cap cua ngay sau d6) veri ch0.ng tit thanh
toan hop le.
12. Neu t6i kh6ng the an benh vien hoec cac trung tam y to de kham benh dvac ma phai mai bac si den nha
kham thi c6 dirge bei thirerng khong?
Kheing. Hap ding bao hem khong bao hem cho viec dieu trj benh tai nha ma chi xem xet giai quyet cho viec dieu trj
tai cac ca ser y to hoot dOng hap pilaf).
13. H6a don the nao la hap le?

63
 AcR6,ASIA
NGAN HANG A cHAU
CONNUCIAL SANK

Theo quy dinh c6a BO Tai chinh, c6 deng ky thu6, clung quy dinh ye cdc khoin chi phi hop ly, can c6 dia chi nai xuat
h6a don, ngueri mua, chi bet, tang
14. PhAu thuat chag can thj kh6ng ektoc ban hiam? Vi sac?

Vi rcri vao diem loci trip cUa hop dOng bac> hiem.
15. 161 co the xin lai s6 kham benh/ giily ra viOn ban g6c7
Trong tru6ng tun can thiet, NOSH c6 the girt- lai ban g6c cac chi:mg 10, dieu to (toa thu6c, s6 kham bgnh, giay ra
hoac giay nghi hydeng BHXH, chi can g&i ban copy c6 dong deu treo cUa Ngen hang de xac nhan sao y ban
chinh. Tuy nhien, cong ty bac) higm c6 thg yeu cau cung cap ban chinh trong Mang takeng hut) can thiet.

PHI,/ LVC THAM KHAO:

DANN SUCH CAC NHA THUDC CO Pit XUAT HOA DON 06

HA NOI HA NQI DONG NAI

SO 1 Phuang Mai, DEng Da SO 20 Ojai PhOng 32A/4 Qu6c10 15, Khu phO 8, Tam
Higp, Bin 1-16
SO 40 Phusyng Mai S6 229 Giai Phong
S6 04 Diyang 3014 Bgnh Vien DOng
48 Hai Ba Trung SO 69 Iran XuOn Span
Nai
Ngy' Binh, Lau B, Cho Dong Da S6 102 Thai Thinh
221B QuOc LO 15, Phuting Tan Tien,
95 Lang Ha, 06ng Da S6 02 Hang Bai Bien H6a, D6ng Nai
625 Hoang Hoa Tham S6 46 ngo 164 Vuceng Thin V6 95/471 Qu6c LO 15, Phirang Tan Mai,
Bien Flea, Song Nai
33B Van Mieu s6 3 Tren Hung Dao
77 Phan Dinh Philing
TP. HO CH( MINH TP. HO CH( MINH TP. HO CHI MINH

M9 Chau, Hai Ba Trung, Q.1 02 Nguyen Thong 0.3 18-20 Nguyen TnrOng TO, 0.4
243 Hai sa Trung, 0 1 510 Le Van S9, 0.3 72 Bach DAng„ 0. Binh Thanh
284 COng Quynh, Q. 1, 929 Tren Hung Dao, Q. 5 72bis Bach Deng, Q. Binh Thanh
119 L9 To Trong, 0.1, 615A Trail Hung Dao Q.5 03 Na Trang Long, Q. Binh Thanh
202 Nguyen Cu Trinh, Q1 201 Nguygn Chi Thanh, 0.5 01 T6 Ngoc Van , Q. Thil DCyc
389 Hai Ba Trung, Q. 3 27 Chau Van Liem, 0.5 4/10 Tren Van Him, Q. Th6 Dim
408 Hai Ba Trung, Q. 3 215 Hang Bang, Q.5 212 Le Dim Tho, Q.G6 Vap
410 Hai BA Trung, 0.3 334-336 Ng6 Gia Ti,r, Q.10 11 Nguygn Kigm, Q. G6 Vap
155B Tren QuOc Thao, 0.3 254 Hoa Hao, 0.10
124 Tran QuOc Theo, Q. 3 520 Nguygn Tri Phuung, Q.10
128 Tren Ou6c Thio, 0. 3 S6 220/4 Ong Ich Khiern, Q.11
280 Dien Bien Ph6, Q. 3
338 Le Van S9, 0.3

64
 togri tame A cmAu
•al• COMMERCIAL NANO
SIMI

ACB CARE
Dia chi lien lac dm tong ty tu, yin bao hiem Aon Viet Nam

Dia chi
Am/ AoN
VAN PHONG HA NOI VAN PHONG HO CHI MINH

T6a nha Vietcombank, P.809, T6a nha Me Linh Point,

198 Iran Quang Khai, HA N6i 2 Ng6 Di:pc KA, Q.1, Tp. HCM

Dien thoai (84 4) 826 0832 (84 8) 822 4884

Fax (84 4) 8243 983 (84 8) 822 2700

Nmsol lien Anh Nguyen Ou6c Hung Chj Do Thanh Hi

lac
MB: 0916 06 36 88 MB: 0918 14 14 77
Email: nguyen_quoc_hungeaon-asla.com Email: do_thanh_ha@aon.asla.com

6$
 NGAN HANG TMCP A CHAU
KWH QUAN TRI NGUON LUC
S6 .2.9.Q.9/CV-KNL.07

TP.HCM. ngayil 6 thang.44ndm 2007

Kinh - Clic PhOng, Ban, Trung tam thuac Hai sa;

- Cac SO giao dich, Chi nhinh, PhOng Giao djch.
Trich du: V/v nghi phi)) thuang Men.

, Da dam bao quyen Iii nhan vien va hoat dong cUa cac dan vi, KhOi Quin trj
nguan lyc huang din viac giai guy& nghi phep thubng Men nhu sau:
). Ngan hang A Chau (ACB) khuyen khich nhan vien nghi phep thubng nien de WI
tao sirc lao clang. De nghi cac Trugng dan vi c6 ke hoach sap xep, tao dieu kien
cho nhan vien nghi phep thuorng nien theo dung quy dinh dia phap luAt lao clang
vi quy dinh cna ACB.
2. Tieu chuan nghi phep nien duce tinh thai gian bat dau viac.tai
ACB (Wang Ong vii so so thing cid lam viec tai ACB). NH() vie n Hqp eking
lao clang chfnh thOc men dugc giai quyet cho nghi phdp.
3. Viec bao luu tieu chuan nghi phep thuang nien dugc thgc hian nhu sau:
a) Phep nam 2007 dirge bao luu den het nam 2008.
b) Phep cua nam 2008 dugc bao luu den het quy 1 ram 2009. Quy dinh nay
se dp dung twang ty cho nhang nam tiep theo.
ACB se khang quy dai thanh tien Wong Ong vai s6 ngay phep chua nghi de thanh
town cho nhan vien.
4. Nita vien xin nghi phep phai lam dan (theo min clink ken)) va nap cho TruOng
dan vj tai thieu 02 ngay trugc ngay xin nghi. Sau khi dugc Truemg dan vj chap
thuAri, nhan vien nap don xin nghi phdp cho nhan vien phu trach hanh chinh cua
dan vj. Sau do, dan vi lap "Bang tang hgp cham cong thing" (theo mew dinh kern)
gvi Phong nhan sy trugc ngay 25 hang thing de cap nhat va km ha sa. Nhang
it-gang hgp co ly do dac biet, khan cap phai thong bao bang dien thoai cho Trubng
don vi va nap dan xin nghi phdp khi trO Jai lam viac.

Trong qua trinh thtrc hien co phat sinh wrong mac, cac dan vj lien he PhOng Nhan
sir de dugclui tro (lien he Bich Dio/Ext:108, ho4c Hong Lien/Ext:407).

GI I QUAN TRI NGUON LVC

Dink kern:
Mild "Don xin nghi phip:',.
Min "Bang tong hop chain cOng Mang".
Noi
— Ninz trim
— btu.

BANG THU THUY

66
 NGAN HANG TMCP A CHAD
Dun vi:

DON XIN NGHI PHEP

Kinh - (Truirng don vi)
- Giim dticli Quin tri ngtuin Itrc

Toi ten: Ma nhan vien:

Chirc danh:
Hien dang cong tac tai:
Ngay vao nhan viec tai ACB: Ngdy vao chink thirc:

Nay toi lam don nay kinh xin Ban lanh dao ACB chap thuan cho t6i dircit nghi phep thing
nien:
Thai gian: to / / 200.... den / / 200...
Tiing cong: ) ngay.
LS, do: ❑ Benh
❑ Nghi phep thtrang Wen
❑ Khcic:
So ngiy phi!) truerc khi gtii don: ) ngay.
St, ngay phi') con Jai sau khi nghi phep theo don: ) ngay.

T6i cam ket quay lai ACB lam viec sau khi ket thiic th6i gian nghi
..............., ngay thong ...... tram 200...
Ngcr?ri lam don

Y On cfia Troling Don vi:

, ngay thong nam 200...
Trtrerng don vi
(KY ten, citing datt)

Y Men cua Phong Nhan sir:

ngay theing nom 200...

TM. Phong Nhan sty

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68
NGAN HANG A CHAD
KHOI QUAN TRI NGUON LVC
ei)/- KrY L -C)?
Tp.HCM, ngayt3thdng ndm 2008.

Kinh ,etn: Ban T6ng Giam d6c.

Ban Gam d6c Sa Giao dich
Truing cac Phong, Ban, Trung tam thu0c HOi S.
Ban Gam difc cac chi nhanh, Truing Phong Giao dich
Ban Wm cgc cac Cong ty trtic thu0c.

Trich yeu v/v: Thtic hidn cho' d¢, tidu chudn du lich, nghi mitt nam 2008

Nhim [a° didu kien than loi trong ding tic quan ly va dam bao cac cho' dO du lich, nghi
mat dm nhan vien trong nam 2008, Kh6i Quin trt ngtion life thOng bao den cac don vi (rung Loan
hd th6ng viec thtrc hidn cac cho' do, chinh sach tham quan va du lich nghi milt cua nhan vien nhtt
sau:

1. DM tddng chictc htiang chede di du lich, nghi mat ndm 2008:

Nhan vien lam viec chinh thfit tai ngan hang A Chau dude Wong 01 net] chua'n nghi
mat trong nam theo noi dung sau:
Nhan vien ce, thcii gian lam viec chinh thti'c tai ngfin hang tit 06 thing trd len (tinh
(16n thdi diem to chti'c tour), dude hu'Ong 01 tidu chudn.
Nhfin vien co thdi gian lam viec chinh thtic tat ngan hang dtidi 06 tilting (tinh den
thdi diem 16 chiI'c tour), khi ding ky tham gia tour phai citing 100% chi phi.

2. Cac churdng trinh du lich, nghi mat se dtRic to' chu?c trong nam 2008.
- Cac tour di du lich, nghi mat trong nu'dc.
- Cac tour di du Itch, nghi mat ngoai ntrdc.
3. Thai gian chic Tour:
a. Do HO: sel td chtk:
De tao diet' kien cho nhan vien gWa cac don vi dtroc gap gd, giao luu trio ddi va
chia se vdi nhau trong cong viec, d6ng thdi Lao ski* down k6t, gin be, thong qua cac
boat dOng du Itch, nghi mat. Phong nhan su se to chitc cac dot (ham quan, du lich,
nghi mat tap trung cho nhan vien vao cac dip le, t6t co thdi gian nghi ming d6i dui
hoac vao cac ngay nghi cu6i titan (se cd thong bao k6 hoach chU'c cu thd ).

b. Do cac don vi to to chtic:

Cat: ddn vi lap ke hoach di du Itch, nghi mat cila CB-NV trong nam 2008 va gib ve
ph6ng nhan su trade ngay 30/03/2008 de tong hop.
D6i vdi cac don vi thu0c khu vyt Tp.HCM: PhOng nhan sq sc phill hop vdi cac don
vi de chon don vi cung cap dich vu va 1-14:3 tro thurc hien chtrong trinh.
Doi vdi cac don vi ngoai khu vac Tp.HCM: Don vi phai thong bao k6 hoach va don
vi 16 chat vd pheng nhan sv trudc 20 ngay thtic hien tour.

4. Tieu chuin nghi mat nam 2008:

Tidu chudn di du lich, nghi mat cia nhan vier' nam 2008 dude phan nhu sou:
> Nhan vier' Qat thanh tich xudt sac nam 2007 (100 A):

69
 Dadc tang anteing 01 chuyen du lich nit& ngoai, do Frei set to chdc, tri gia: 6.400.000
deng/sudt (Chi phi nay dg bao gem lieu chugn du lich, nghi mat ctia NV nam 2(08).

Nhan vien Ithang thusac d6i Wog tie!): 1.600.000 deng/sudt

5. Biel !du tieu chudn:

- Tieu than bdo Ittu ctia nam 2006: Tieu chugn IA° tau nam 2006 cat' nhan vien
dtrdc tinh tit ngay vao lam viec chinh that tai ACB ke tit ngay 01/06/2006 trd ve trade.
Nhan vien c6 btu chua'n nghi mat nam 2006 nhang chtta tham gia nghi mat, ditdc bat)
luv tieu chugn sang nam 2008 la 1.000.000 tieing.
- Tieu chan bdo lido cda nam 2007:Tieu chugn bao Iuu nam 2007 cat* nhan vien
dadc tinh tit ngay vao lam viec chinh thac tat ACB ke tit ngay 01/06/2007 met vd crude.
Nhan vien c6 tieu chugn nghi mat nam 2007 nhung chua tham gia nghi mat, chitIc bio
Iuu lieu chugn sang nam 2008 la 1.000.000 deng.
Tien chuin du Itch, nghi mat oh nhan vien chi dirdc bao tutu t6i da la 02 nam.
Tieu chugn du lich, nghi mat cga nhgn vien can lai nam 2005 kilt-mg can gia tri bao

- Cac tieu chugn bao tutu cua nhan vien chi dadc chuyen dei sudt di cho Ian sau,
kitting c6 gia tri quy doi ra lien mat hoac tinh ra phgn chenh Tech giaa cac tan di de
hoan lai chi phi cho nhan vien

6. Trach nhitm tfi cluk thkic hitn:

Phang nhan sit, IChei Quan tri nguen lac c6 trach nhiem t6 chirc, thco dai cac hoat di)ng
tham quan, du lich nghi mat va tieu chugn cua nhan vien trong nam 2007 tren roan he
th6ng.
Phang nhan sit chi thanh toan chi phi cho cac chudng trinh QS dirtic Ban Tong Giam d6c,
Giam d6c Khal Quan tri ngtiOn lttc phe duvet.

OI QUAN TR1 NGUoN L1.1C

Ndi
- Ban TGD (de bao cam). ang Thu Thtly
- Nhd tren.
- Lim HC.

70
 NGAN HANG TMCP A CHAD
KHOI QUAN TR! NGUON
S6 ..716.3.../CV-KNL.08

TP. HCM, ngay (hang 0.2- nam 2008

Kinh - Csic Phong, Ban, Trung tam thu(ic HO s&;

- Cic So. Giao dich, Chi nhanh, Phong Giao dich;
- Csic Cong ty ACBA, ACBC, ACBD, ACBL, ACBS.
Trich viu: DMu chinh mac chi pink lai cho nhan vien

Nharn nang cao chinh sach phtic Igi cda ACB, thief thuc cham lo dai song cho
Titian vien, fir 01/01/2008 mire chi cac khoan tien fir quy philc Igi cho nhan vien cua
Ngan hang A Chau se c6 sir dieu chinh nhu sau:

Nam 2007 Tir nim 2008

(ding) (tiling)
Mirng sinh nhjt:
Nhan vien 100.000 200.000
Truerng don vi 200.000 400.000
(Iwcmg fir ngach 6 fro Mn) (bcinh kem va hoa cluic mirng)

Le 30/4 500.000 1.000.000

Le 02/9 500.000 1.000.000

Giing sinh va Tit Throng Itch 700.000 1.000.000

Ghi cac truong hop c6 ngay sinh !that trong thang 01/2008 se dugc chi bitl sung.

Tran trong.

GIAM DO vtigfjeiI QUAN TRI NGUON Li/C1

4*/ • -
Not nhan: W NrtN HAAG_ •
4:r WONG MAI
- Ninr trim
- LUIL fij GO PHAi4

•
G THU THUY

71
 Glol THIEU ACB

Llitdig: 1
CAC sty KIEN DANG CHID V TRONG NAM (1993 - 2005)
Nam 1993:

• 24-04-1993: Thanh lap Ngan hang Thuang mai Co phhn A Chau (ACB).
• 04-06-1993: ACB bit dau hoat deng kinh doanh.
• 14-12-1993: Khai truang Chi nhanh Ha NOi.

Nam 1994:

• 16-02-1994: Khai twang Chi nhanh Sai Gan, TP HCM.

• 10-08-1994: Khai truang Chi nhanh An Gieng.
• 30-06-1994 : VOn dieu le tang len 70 ty d6ng.

Nam 1995:

• 27-07-1995: Khai twang Chi nhanh Hai PhOng.

• 08-12-1995: Khai truang Ph6ng Giao dich Le Van S9, TP HCM.

Nam 1996:

15-01-1996 : Khai twang Chi nhanh Chq Lan.

• 17-02-1996 : Von diet, 10 tang len 341 h) thing. Ngan hang Nha ntpac cho phep ACB
co c6 d6ng nue:Pc ngoai so, hCpu toi da 30% von c6 phin.
• 27-03-1996 Khai truang Chi nhanh CAn Tha.
• 27-04-1996 Phat hanh the tin dung quoc to ACB-MasterCard
• 25-10-1996 La thanh vien chinh thirc cua Visa International Inc. ye phat hanh
va thanh toan the Visa quoc te. •
• 05-12-1996 Khai truang Ph6ng Giao dich Thu Durc, TP HCM.

Nam 1997:

• 08-01-1997 : Khai twang Chi nhanh Da Wing.

• 29-04-1997 : Khai truang Ph6ng Giao dich Le Lai, TP HCM.
• 21-06-1997: Phat hanh yang ACB-Bang Ilia.
• Thang 07-1997 : Tap chi Euromoney bAu chon ACB la ngan hang tot nhat Viet Nam.
• Thang 09-1997 : TO chryc Western Union chon ACB la dai IV tot nhat khu vvc Chau A
• 15-10-1997 : Ngay Tau tien phat hanh the ACB-Visa.
• 08-11-1997 : Khai truang Chi nhanh Ca Mau.
• 02-12-1997: Ky hap thing tra 94 k9 thuat vai Cong ty Tai chinh Quoc t4 (IFC)
• va Ngan hang Far East Bank and Trust Company (Philippines)
• 11-12-1997 : Duqc Ngan hang Nha nuac ch9n tham gia Chuang trinh tin dung phat trien
• nOng th6n (RDF) do Ngan hang The giai tai no.

Nam 1998:

• 04-06-1998 Khai twang Ph6ng Giao dich Hoa Hung, TP HCM.

• 06-06-1998 Tham gia Hiep hOi vign thong tai chinh lien ngan hang the giai (SWIFT)
• 13-07-1998 Dirac chon tham gia Chuang trinh Tai tra cac doanh nghiep vim
va nho (SMEDF) do Lien minh Chau Au (EU) tai trq.
• 26-11-1998 Khai truang Chi nhanh Daklak.
• 05-12-1998 Bao The Asia Wall Street Journal nhan Binh:
"ACB not bat la mOt ngan hang manh tai Viet Nam."

72
 Nam 1999:

• 08-03-1999 Khai truang Ph6ng Giao dich Ky H6a, TP HCM.

• 19-03-1999: Hop clang vai Cong ty Unisys (My) ve viec Hop clang vai Cong ty
Unisys (Myo) ye viec thirc hien Du an mi mai tong nghe ngan hang.
• 28-04-1999: Phat hanh the ACB Business Card.
• 15-10-1999: Tap chi Global Finance binh chon ACB la ngan hang tot nhat
• Viet Nam nam 1999.
01-12-1999 Khai truang Trung tam Giao dich Dia Oc ACB Sai Gan.

Nam 2000:

• 20-04-2000Bat dau phat hanh The tro giup y to toan cau AXA
• 09-06-2000Khai twang PhOng Giao dich Phi.) Tho, TP HCM.
• 29-06-2000Thanh lap Cong ty chUng khaki ACB (ACES).
• 28-07-2000Ouvc chon tham gia Du an h6 tro doanh nghiep vt:ra va nha (SMEFP)
cua Chinh pria Nhat Ban (JBIC).
• 12-12-2000 Khai twang Chi nhanh Ci:ra Nam, Ha Nai.
• 20-12-2000 Phat hanh the tin dung nal dia ACB-Saigon Tourist va ACB-Saigon Coop

Nam 2001:

• 22-03-2001 Khai truang Chi nhanh Cong H6a, TP HCM.

• 10-09-2001 Khai truang Chi nhanh Le Ngo Cat, TP HCM.
• 28-09-2001 Phat hanh the tin dung nOi dia ACB-Phtrac Lac Tho va ACB-Mai Linh.
• 01-10-2001 Khai truang Chi nhanh Chau Van Liam, TP HCM.
• 01-10-2001 Van hanh He quart tri nghiep vu ngan hang (TCBS) dau lien
tai Chi nhanh Chau Van Liam.

Nam 2002:

• 02-01-2002 Van hanh TCBS Lai Hai SO.

• 23-01-2002 Thaa thuan hop tac kinh doanh bao hiem nhan tho qua ngan hang
(bancassurance) vai C6ng ty Bao hiem Nhan tho Prudential.
• 18-02-2002 Chuyen doi cac ph6ng giao dich thanh chi nhanh cap 2.
• 04-03-2002 Khai truang Chi nhanh Nguyen Van Troi, TP HCM.
11-03-2002 ara citing co xep hang tu• Ong (queue management system)
vao sir dung tai Hai See.
• 19-04-2002: Trien khai san pham bao hiem qua ngan hang vai C6ng ty Prudential.
• 26-04-2002: Hop tac kinh doanh san phSm bao hiem nhan tho qua ngan hang vai
C5ng ty Bao hiem Quac 4 M9 AIA.
• 04-06-2002: Hop bao giai thieu san pham the ACB e.Card.
09-09-2002: Hop bao giai thieu dich vu "H6 fro' tai chinh cho du hoc sinh".

• 14-11-2002: Ba Nong nghiep My chon ACB la mat trong nam ngan hang Viet Nam
• phat hanh tho tin dung mua hang tra cham tilt, My.
• 11-12-2002: IFC va ACB ky Wen ban ghi nha ye viec IFC tai tro 75.000 USD cho
• ACB de giCip cai thien nghiep vu quan ty rai ro va qui trinh qhe duyet tin dung.
• IFC ra thOng cao bao chi ye viec Hai dong Quin tri IFC chap thuan
• mat khoan Tau to 5,5 Weil USD de mua co phan caa ACB.
• 18-12-2002: Diroc Giai IN:rang Chat luting Viet Nam do Hai dong xet duyet Quac gia ve
• Giai thirang Chat luvng Viet Nam cap.
• 18-12-2002: Thu arcing Chinh pha tang Bang khen vi ACB co thanh tich nang cao
chat luting host clang san xuat, kinh doanh on dinh, nang cao chat luvng
san ph6m dich vv trong nhieu nam qua, va duvc Giai thu&ng Chat Itrong
Viet Nam nam 2002.

Nam 2003

• 02-01-2003: Thanh lap Sa Giao Dich (TP HCM).

• 06-01-2003: Dat tieu chuan ISO 9001:2000 trong cac linh vuc Huy clang von,
Cho vay ngan han va trung dai han, Thanh loan quOc to ,
va Cung Ung nguon luc tai Hai SO,.

73
 • 28-02-2003: Vin diiul§ tang len 424 ty ding.
• 02-04-2003: Khai truing Phong giao dich Kim Lien, Ha NOi.
• 16-04-2003: Khai truang Chi nhanh Hung Yen.
• 21-04-2003: Khai twang Chi nhanh Phi) Lam, TP HCM.
• 12-05-2003: Khai truing Phong giao dich Maximark COng H6a, TP HCM.
• 14-05-2003: COng ty Tai chinh Quoc t6 (IFC) ho try k9 thuat cho ACB;
• tong tri gia du an la 625.000 USD.
• 19-05-2003: Khai taming Ph6ng giao dich Bat Dan, Ha NOT

• 21-05-2003: Uy ban Nhan dan TP HCM, nhan k9 niem 10 nam ngay thanh lap,
• tang Bang khen cho can b0 nhan vien ACB vi da co thanh tich
• h6an thanh xuat sac nhi6rn vu lien tec nhieu nam.
• 03-06-2003: Thu Tedmg Chinh phe tang Bing khen vi ACB da co nhieu thanh tich
• trong cong tic te nam 2000 den 2002, g6p phan vao sly nghiep
• xay dung Chi) nghTa xa hdii va bao ye 16 quOc.
• 04-06-2003: Li trung the kjr niem mu,64 nam thanh lap.
• 17-06-2003: Khai twang Ph6ng giao dich Chita HA, Ha NOi.
• 11-08-2003: Khai truing Ph6ng giao dich Ngoc Lam, Ha Noi.
• 26-09-2003: Khai treeing Phong giao dich GO Vap, TP HCM.
• 30-09-2003: Le k9 kat hop thong giea ACB va VASC v/v eing dung chang chi s6
• trong giao dich ngan hang then tiy.
• 04-10-2003: TO chec Chat luang Chau A Thai Binh Duang (APQO) trao giai thuang
Chat !mpg Chau A Thai Binh Duang hang xuat sac.
• 14-10-2003: Si, co 14/10.

17-10-2003: HOi nghi khach hang 8 Le cong be Giii thuang Chat luvng Chau A
• Thai Binh Duang hang xuat sac.
• 20-10-2003: Phat dOng,"Chuang trinh hoan lai cho khach hang."
• 30-10-2003: Le cong b6 chuang. trinh hap tic giCra ACB va HSBC ve viec phat hanh
the tin dung quOc to yang.
• 03-11-2003: Khai twang Chi nhanh Quan Toan, Hai PhOn9.
• 07-11-2003: C6ng be) Chuang trinh ti6n girl co thuang "Dail xuan may man".
• 14-11-2003: Hop bao cong b6 phat hanh the ACB Visa Electron.
• 21-11-2003: Khai truang PhOng giao dich Co.op Mart Nguyen Kiem, TP HCM
• 24-11-2003: Khai twang Ph6ng giao dich Zen Plaza, TP HCM.

Nam 2004:

• 16-01-2004: Hop Dal hth clang c6 d6ng thuoing nien.

• 21-03-2004: ACB tang von di8u 18 len 481,138 ty d6ng Vi8t Nam.
• 02-04-2004: Trien khai san pharn ti6t ki6m "ACB - Niem tin va Hy vong" vii tong tri gia
giai thuang la 880.000.000d.
• 05-04-2004: Khai taming PGD Phu M9 (TP HCM).
• 31-05-2004: Hop bao giai thieu dich vu "TOng dai 247 qua so Bien thoai 8 247 247.
• 02-06-2004: H0p bao giai thieu dich vu "Cho vay hoan dal nha".
• 05-06-2004: Li kji niem 11 nam thanh lap.
Ong h0 100 that) &gig cho Qu9 tir thien Chung met tam long cUa HTV
• 21-06-2004: Khai twang PGD Coop Mart Xa L6 Ha Nqi (TP HCM).
• 02-07-2004: H0p bao ve phat hanh the ACB-MasterCard Electronic.

• 05-07-2004: Khai twang PGD NOi Bai (Ha N0i).

• 06-07-2004: Khai treeing Chi nhanh Lac Long Quan (TP HCM).
• 11-08-2004: Khai twang Chi nhanh Ding Nai (TP HCM).
• 01-10-2004: Khai twang Chi nhanh Bac Ninh (Ha N0i).
• 01-10-2004: Khai twang PGD Citi Plaza (TP HCM).
• 01-10-2004 :Phat hanh the Citimart-Visa Electron
• 22-10-2004 :Khai twang Chi nhanh Bac Ninh
• 25-10-2004 :Khai twang PGD Khanh HOi (TP HCM)
• 07-11-200416 Tai tro hoc b6ng cho sinh vien khoa Ngan hang cua Truing Dai hoc Kinh t6
• 15-11-2004 :Khai truang Chi nhanh Binh Diming
• 30-11-2004 :Khai throng Chi nhanh Khanh Hoa
• 10-12-2004 :Glad thieu san pham quy6n chon yang (gold options)
• 17-12-2004 :Le ra mat Cong ty Quin ly Na va Khai that Tai san Ngan hang A Chau (ACBA).

74
 Nam 2005:

• 04-01-2005: Giai thirang thuang hieu Viet

• 06-01-2005: Hop bao phat hanh the Vera Visa Electron
• 30-01-2005: Chuang trinh Cay mua xuan At Dau 2005 cho tre em c6 hoan canh khO khan
• 16-02-2005: ACB tang von dieu le len 600 t9 d6ng
• 08-03-2005: Khai truang chi nhanh HO An
• 16-04-2005: Hop bao Gold Options
• 10-05-2005: Hop bao Option Ngoai to - Bao thanh toan — Call center 247
• 12-05-2005: Hop bao Phi) Bao Tin
• 16-05-2005: Hop bao Vi The Giai Ire Tha
• 17-05-2005: Khai truang chi nhanh Chua Ha
• 23-05-2005: Khai truang tru sey mai chi nhanh ThU Dtrc & phOng giao dich Klan Thiel
• 01-06-2005: Chu truyen hinh tru c tip Vi The giai Tre Tha
• 17-06-2005: Le. ky ket h6 trq k9 thuat giCra Standard Chartered & ACB
• 22-06-2005: Le ra mat tong ty co phan dich vu Bao ye Ngan hang A Chau
• 25-06-2005: Le thanh lap tong ty co phan Sai Gem Kim Hoan ACB-SJC
• 05-07-2005: ACB tang von dihu 10 len 656,18 t9 dong
• 14-07-2005: Khai truang chi nhanh VOng Tau
• 22-07-2005: Khai truang chi nhanh Hue
• 26-07-2005: Khai twang chi nhanh LOy Ban Bich
• 04-08-2005: Khanh thanh tru sa mai CN Cho Lan + PGD Hang Bang
• 12-08-2005: Khai twang chi nhanh Phan Dang Lill
• 16-08-2005: Khai truang chi nhanh Cau VOng (da chuyen thanh PGD) — Da NAng
• 23-08-2005: ACB tang von dihu 10 len 948,32 ty clang
• 29-08-2005: Intel — le giai thieu chtrang trinh "may tinh cho bLrac khai dau"
• 19-09-2005: Khai truang chi nhanh Cu Chi
• 23-09-2005: Khai truang PGD Nguyen Tri Phtrang
• 02-10-2005: Trao tang nha tinh thuang cho 8 WO dan ngheo huyen A Ural — Hue
• 04-10-2005: Khai truang PGD HO Nai
• 17-10-2005: Khai truang PGD Ta Uyen
• 21-10-2005: Khai truang chi nhanh Van Lang
• 27-10-2005: Khai truang chi nhanh An Strang
• 11-11-2005: Khai truang chi nhanh Tan Thuan
• 25-11-2005: Khai Huang chi nhanh Ong Ich Khiem & khanh thanh chung cu
• ACB — Ong Ich Khiem
• 28-11-2005: Khanh thanh tru s& mai PGD Ngoc Lam — Ha Nei
• 06-12-2005: Khai truang chi nhanh Binh Tay
• 08-12-2005: Le ky kat hap tac gicra ACB va Buu Bien Tp.HCM
• 15-12-2005: Khai truang PGD TO Hieu — Hai Phong
• 19-12-2005: Khai truang chi nhanh Tan Binh
• 21-12-2005: Le phat hanh the ACB-Saigontourist Premium Travel
(giCra Saigontourist va ACB)

75
 Phan IX :

Cac ki0 clang chi] y nam 2006

Ngay-Thang-Nam Sq. ki0

20/01/2006 Dai hbi c6 dong thudng Men 2006.

T6 chtic chuong trinh Cay miaa xuan cho tre em ngheo va khuyet tat tai Cong vien
21/01/2006
van hba Dam Sen.
14/02/2006 Tang von (lieu le tU 948,316 ty clang len 1 100,046560 ty clang (1 100 046 560 000d).
07/03/2006 Khai truong Chi nhanh Tung Thien Vuong (TP. HCM).
23/3/2006 Khai truong Chi nhanh Binh Thanh (TP. HCM)
Trao tang hoc bang cho cac sinh vien xuat sac tai Hbi trai Van facia Sinh vien 2006 do
25 & 26/3/2006
Doan Thanh nien Dai hoc Can Tho to chd.c.
Hpi thao alai thieu san oharn va dich vu cUa ACB vdi I-kep hal doann nghiep ngudi
01/04/2006
Met Nam 6 nuac ngoai tai TR HCM.
07/04/2006 Khai truong Chi nhanh Long An.
SO Tai Nguyen Mcalladong phral hop von ACB va Cong ty dia oc ACB ve viec gicai thieu
10/04/2006
San giao dich du an bat dbng san.
14/4/2006 Khai truong Chi nhanh Bay Hien (TP. HCM).
26/4/2006 Khai truong Phong giao dich Van Hanh (TP HCM)
10/05/2006 Khai truong Trung tam dich vu khach hang ACB - Western Union (TP HCM).
Trao tang 100.000.000 Tang cho QuV tam long yang cUa Dai truyen hinh Viet Nam
29/5/2006 VTV1 gitap dd oan chaff bi tai nan trong con bao Chanchu tai TP. Da Nang, tinh Quang
Nam va tinh Quang Ngai.
Le don nhan giai thu6ng"Ngan hang ban 10 xuat sac nhat Viet Nam nam 2005"do
09/06/2006
The Asian Banker trao tang tai Hong Kong

17/6/2006 TO chdc chuong trinh"Thap sang mem tin 3"nhan dip kjc niem 13 nam thanh lap ACB.

Nhan danh hieu ACB - San pharn, dich vu xuat sac linh vuc tai chinh ngan hang
18/6/2006
2006
21/6/2006 Khai dually Phong giao dich Trang Thi (Ha Nal)
24 & 25/6/2006 Hai nghi khach hang "ACB - Gap go miaa he"tai Long Hai ( Ba Rla - Vung Tau)
Nhan gal thuong"Ngan nang tat nhat Viet Nam nam 2005"do Tap chi Euromoney
04/07/2006
trao tang tai Hong Kong
25/7/2006 Khai twang San giao dich Du an Bat dbng san (TP HCM)

27/7/2006 Trao tang hoc bong Nguyen Dirc Canh

www 3c b co rn v n

Ban cao :hdong 2006

76
 Trao tang UBND Thi xa Hai An 10.000 ban do va 20 ghe gang ACB (dat tai tong vien
7/2006
ben song Bach Dang)
12/08/2006 Tang qua cho Hhi Nguoi Mu, tham Benh vien Tam than tinh Binh Duong
15/8/2006 Le ky ket hop dong hop tac giva ACB va RMIT
30/8/2006 Tai trq Chuang trinh " Thap sang lOng nhan al" do UBND Q.3 TP HCM to chic.
13/9/2006 Khai truong Phong giao dich HOc MOn (TP HCM).
21/9/2006 Khai twang Phong giao dich Binh Hba (TP. HCM).
03/10/2006 Khai truong Ph6ng giao dich Ben xe Mien Dong (TP HCM)
04/10/2006 Nhan Huan chucing dOng hang ba do ChU -rich Nudc trao tang.
05/10/2006 Khai truong PhOng giao dich Thanh Xuan (Ha NOi)

7& 8/ 10/2006 Tham va tang qua cho 500 ho gia dinh bi ran trong con bao s6 6 Sol Da N5ng,
Quang Nam, Quang Ngai va Thda Thien - Hue.
10/10/2006 Khai truong PhOng giao dich Tan Son Nhi (TP. HCM).
17/10/2006 Khai truong Phong giao dich Binh Chanh TP HCM)
23/10/2006 Khai truong Phong giao dich Lai Thieu (TP HCM).
07/ 1 1/2006 Tai trq Le vinh danh Tan th0 khoa 2006 do Ho i sinh vien TP. HO Chi Minh to chtk.

09/ 1 1/2006 Khai truong PhOng giao dich HO Van Hue (TP. HCM)
20/11/2006 HOithao ACB-Ca HOi Dau Tutai Ha N6i
21/11/2006 Le khai truong giao dich c6 phieu ACB tai Trung tam giao dich chang khoan Ha N6i.

21/11/2006 Khai truong tru so mai COng ty chUng khoan ACBS - Chi nhanh Ha Ng) & khai tniang
Phong giao dich Tran Quoc Toan (Ha N61).
12/12/2006 Khai truong Phong giao dich Hoang Hoa Tharn (Ha NOi)
14/12/ 2006 Khai twang Phbng giao dich Ba Ria (Ba Ria- wing Tau)

1 4/ 12/2006 Khai truong PhOng giao dich Thi Nghe & Cong ty chunq khoan ACB - Phong giao
dich Minh Khai (TP. HCM).
- Khai truang Chi nhanh Binh Dinh
25/12/2006 - ACB trao tang 100000.000d cho UBND Tinh. Binh Dinh de gi6p do cac tieu thuong
Cho LOn bi chay Sal TP Quy Nhan.
28/ 12/2006 Chi nhanh Quang Ninh di vao hoot dOng
- Khai truong PhOng giao dich Thanh Khe (TP Da N6ng)
29/1 2/2006 - ACB trao tang 100.000 000 clang cho UBND LP Da NAng gitip (JO 74 nan nhan can
bao so 6.
>

Mock thuong men 2006 77 /

 Cac syrkiOn clang dui y am 2007

15/01/2007 Khai [Mang Chi nhanh Quang Ninh

09/03/2007 Doi hai co dung thking nien nam 2007
14/03/2007 Kha: trdong SO giao dich Phong
27/04/2007 Khai twang Phong giao dich Cho Dam, Nna lrang, rinia Khanh :Liba
14/05/2007 Khai truong Phong giao dich Ninh <leo, Tp. Can Tho
25/05/2007 Tang von die(' le till 1 100 046 560.000 clang !en 2 530 106 520.000 clang
25/05/2007 Khai tracing San giao dich yang Sai Con
06/06/2007 Khai trdong SO giao dich Ha N6i
06/06/2007 Khai twang COng ty chdng khoan ACB - Chi nhanh Ian Binh
07/06/2007 Le kjf ket hop tac clang cap he ngan hang roan der (TCBS) g'Cra ACB va
°Ong ty Open Solutions (031) - Thien Noin
10/06/2007 KV niem 14 nam thanh lap ACB Tai tin Qo9 CT)t.Irlti rmat tam !Ong (HTV) va
Hai Ban tro Penh nhan riche° Tp HCM
20/06/2007 Khai tmong PhOng giao dich An Lac (Tp
29/06/2007 Khai voicing Phong giao dich Le Hang Phong (VOng Trjul

29/06/2007 Khai truong Phong giao dich Le Dai Hanh (Tp HCM)
29/06/2007 Khai truong PhOng Op. dich Iran DJ)/ ;Hang (Ha NC)

02/07/2007 Khai trdong Ph6ng giao dich Nguyen Chi Thanh (Tp. HCM)
25/07/2007 Khai trdong Chi nhanh Khanh HO (Tp. HCM)
06/09/2007 Khai trdong Phong giao dich Dien Bien Phii (Tp HCM)
25/09/2007 Knai truong Chi nhanh Truong Cho-1h (Tp HCM)

25/09/2007 Khai tmang Phong giao dich Binh PhO HCM)

25/09/2007 Khai truong PhOng giao dich Kim Dacia (Ha Nan
 28/09/2007 Le ky ket Bien ban gh. nhca hop tac giCra Tap (loan Microsoft va ACB
01/ 10/2007 Le ky ket giita Standard Chartered Bank va ACB ye viec to van phat hanh
2 250 ty Jong trai phieu ACB
01/10/2007 Khai truong ACES- Chi nhanh Sai Gen
05/10/2007 Khai twang ACBS - Chi nhanh Thi Nghe
08/10/2007 Khai truong Chi nhanh Nqo Gia Ti (Tp. HCM)

18/10/2007 Khai twang PhOng giao dich Nguyen Trai (Tp. HCM)
18/10/1007 Khai truong Phong giao dich Nguyen Cong Trd (Tp. HCM)
1 9/ 7 0/1007 Thai twang ?hong giao dich Thet Net (Can Tho)
1 9/ 10/2007 Khai truong Chi nhanh Thiry Nguyen (Hai Phong)
29/ 10/2007 Khai truong Chi nhanh Ben Thanh (Tp HCM)
29/ 10/2007 Khai [along Cong ty Cho thue tai chinh Ngan hang A Chau
(ACBL - ACB Leasing Company)
29/10/2007 Khai taking PhOng giao dich Da Kao (Tp. HCM)
05/11/2007 Khai truong Phong giao did) Nguyen Thai Son (Tp HCM)
74/11/2007 Le ky ket Bien ban ghi nho hop tac giaa ACB va COng ty Bao hiem AIG

18/11/2007 ACE nhan giai thueing "Doanh nghiep ASEAN xuat sac nhat"
(Most Admired Enterprises) linh uric doi ngia lao deng tai Singapore
26/11/2007 Khai truong Chi nhanh Phan Glob PhUng (Tp. HCM)
27/1 1/2007 ACE va JLT t6 chik Hed thao"Thaa udic Basel 2 vai guan ly tOi ro van hanh"
28/ 1 7/2007 Khai twang Ph6ng giao dich Nga Bay Sai Gan (Tp. HCM)
28/ 11/2007 Khai truong Ph6ng giao dich Ba Thang Hai (Tp HCM)
07/12/2007 Khai truong Phong giao dich Le Quang Dinh (Tp. HCM)
12/12/2007 Tang van diOu of 2 530.106.520 000 dieing len 2.630.059 960.000 dong
17/1 2/2007 Khai truong Phdng giao dich Tan Son Nhat (Tp HCM)
19/12/2007 Khai truong Phong giao dich Nguyen An Ninh (YOng Tau)
20/12/2007 Khai truong Phong giao dich My Dinh (Ha Nei)
21/ 1 2/2007 Khai truong PhOng giao dich Ha DOng (Tinh Ha Tay)
21/ 7 2/2007 Khai truong Phong giao dich Th6 Dau Mot (Tinh Binh During)
28/ 1 2/2007 Khai truong Phong giao dich DOng Xuan (Ha Npi)
 ti-IANH TjCH vA GONG NHAN CLAA XA -1-103
Ma sa'
Nan, 4--fink Thus ivoi dung khen thubne Dan vi cdp
Neay/fIlane/n6r,,
So 01/QD-KT ngay Thac hien tot chinh sach cho ngtrai Bao hiem Xa
2003 GiAy khen
30.12.2003 lao d6ng !lam 2003 h6i TP.HCM
QD 03 ngay DA c6 thanh tich xuat sic trong cong UBND tinh
2004 Bing khen
06.01.2004 tic x6a mii cho benh nhan ngheo Wing Thar,
S6 01/QDKT- DA c6 thanh tich to chirc, xay dung Ban chap
2004 Bang khen LDLd ngay & hoat Ong Cong doan xuat sic hanh LDLD
02.01.2004 , nam
, 2003 TP. HCM
Bang,khen ye dich vo thanh toan
toan cau va quail ly tien nam 2004
2004 BAng khen 11.2004 (Global Payments and Cash HSBC
Management Appreciation Award
2004)
2004 Bing khen S6 720/QD-BTC Da co thanh tich chap hanh tot chinh BO tai chinh
ngay 08.03.2004 sach thue 2003
Bing khen ye ty le thanh toan tien
chuan mire chrac )(Cr ly to clOng hoan
qua he th6ng vi tinh cao (2003/2004
GiAy chirng Global Payments and Cash
2004 11.2004 Citibank
nhan & Cup Management Recognition Award —
For Excellent Performace in
International Payment with high
STP Ratio)
Bang khen xuat sac trong hoat Ong
Standard
2004 Bang khen thanh Wan qu6c to (Outstanding
10.2004 Chartered
Quality in payment Formating and
Bank
Straight Through Rule)
Phong
Co thanh tich Op phan vao thanh
QD 2304/PTM- Thucrng mai
cong cua Hot chic,. Kinh to Thucmg
2004 Bing khen TDKT ngay va Cong
mai "Doanh nghiepViet Nam vi su
22.10.2004 nghiep Viet
hop tae A Au"
Nam
Tri an tam long yang — Ho HT; cac Truerng Dal
2004 Bing tri an Ngay 17.11.2004 suat hoc bong cho sinh vien vuot hoc Kinh to
kilo hoc gioi TP. HCM
Bing khen ve xuat sac trong hoat
Ong thanh toan qu6c t6 nam 2004 Ngan hang
2004 Bang khen 11.2004 (For Excellent International Wachovia
Payment and Trade Practices in (Hoa KY)
2004)
Doan ca sa ACB dat thanh tich tien Doan Thanh
S6 056/GKTV3
2005 Giay khen tien trong ding tac doan va phong nien COng san
ngay 18.10.2005
trao thanh nien nam 2004 TP.HCM

80
 SO 03/CN-QD- BCH Lien
Bang cong C6ng doan co so ACB vimg manh
2005 LDLD, ngay doan lao &Ong
nhan nam 2004
19.01.2005 TP.HCM
S6 868 —
2005 Giay khen KTDUKNH ngdy Chi b6 ACB trong sach yang manh Bang Ay Kh6i
03.03.2005 ba 'tam lien tir 2002 den 2004 Ngfin hang

2005 Bing khen II91/QD-UB ngay DA co thanh tich chap hanh tot chinh UBND TP.
21.03.2005 sach thue 2004 HO Chi Minh
Co thanh tich xuat sic trong san xuat Phong
QD 0526/PTM- Thucrng mai
2005 Bang khen TDKT ngay kinh doanh va dOng gOp tich cuc vao
su nghiep phat trien cong deng va Cong
21.03.2005 nghiep Viet
doanh nghiep Viet Nam ram 2004
Nam
2005 Bing khen 1618/QD-BTC Da CO thanh tich chap hanh tot chinh B6 twang B6
ngay 19.05.2005 sach thue 2004 Tai Chinh
Don vi xuat sac trong phong trio thi
2005 Ca thi dua 07.2005 NHNN Viet
dua ctia kh6i ngan hang thuang mai
Nam
co phan nam 2004
2005 Bang khen Thuc hien thanh toan qu6c to xuat Ngan hang
sac nam 2005 HSBC
Thuc hien thanh toan qu6c to xuat Tap doan tai
2005 Bang khen chinh
sac nam 2005
CitiGroup
Thuc hien thanh toan quOc to xuat Standard
2005 Bing khen Chartered
sic nam 2005
Bank
QD 1057/QD- Da co nhieu thanh tich trong viec Thong doc
2005 Bing khen NFINN.09 ngay thuc hien nghiep vu thi truing ma NHNN Viet
18.07.2005 nam 2005 Nam
42/QD-UB ngay Xay dung phong trio hoc b6ng
2005 Giay khen Nguyen Thi Minh Khai (1990 — UBND Quan
26.08.2005 3, TP.HCM
2005)
Tap chi The
2005 Giai truerng The Banker Award Banker —
2005 Bank of The Year 2005 Viet Nam
Finacial
Times UK
Da c6 nhieu thanh tich trong ding
tic quail ly va xuc tien chat luong
2005 Bing khen QD 5942/QD-UB san pham hang h6a, nhan tong ket IJy ban Nhan
ngay 23.11.2005 10 nam host dOng tieu chuan chat din TP.11CM
lucmg san pham hang hoa (1996 —
2005)
QD 113/QD- Oy ban Dan
2005 Bang khen DSGDTE Da co nhieu d6ng g6p trong c6ng tic
din se, gia dinh va tre em nam 2005 s6, Gia dinh
10.03.2006 va Tre em

81
 Pitting
ACB dirge xep hang la mQt trong Thuang mai
2006 Danh hieu 12.04.2006 va Cong
500 thuang hieu not tieng 2006
• nghiep Viet
Nam (VCCI)
"Ngan hang ban le xuat sic nit& The Asian
2006 Danh hieu 09.06.2006 Viet Nam 2005" va duqc xep hang Banker va
cao tai khu virc Chau A — Thai Binh Cong ty
Ducmg ACNielsen
Chuang trinh
"Tin & Dfing
Viet Nam
"Nha cung cap san pham ' , dich vu 2006" do Tap
2006 Danh hieu 18.06.2006 xuat sic trong linh vuc tai chinh chi Tu van
ngin hang" Tieu & Dung
— Thai bao
Kinh t6 V*
Nam
2006 Danh hieu "Ngan hang tot shat Viet Nam" (the Tap chi
best bank of Vietnam 2006) Euromoney
DA c6 thanh tich tomg veic thuc hien
chi, thi 58/CT-TW ctia BO Tai chinh
823 QD/TTg ve day manh Ung dung phat trien Thu Wang
2006 Bang khen
08.06.2006 cong nghe thong tin, gOp phan vao chinh phi'
sa nghiep xay clung Chi) nghia Xi'
hOi va bao ve toquoc.
Han chtrang Di co thanh tich xuat sac trong cong
2006 QD 1071/CTN tat tir nam 2001 den nam 2005, g6p
lao dOng hang Chu tich ntrac
Ngay 04.10.2006 phan vao su nghiep xay dung chit
ba
nghia xa hei va bao ve to quoc.
Giai thuemg Ong LY Xuan Hai -Tong giant d6c
2007 (Cup they Ngan hang A Chau (ACB) nhin giai T6 chtic
25.03.2007
tinh) tinging "The Best Leader 2006 for Asian Banker
Viet Nam"
QD 1728/QD —
2007 Bing Khen UBND Vi di c6 thanh tich hoan thanh xuat UBND
sac nhiem vu nam 2006 TP.HCM
Ngay 17.04.2007
SO 1435/QD-
2007 Bang khen CO thanh tich chap harth tot chinh Uy ban nhan
UBND
sach thue 2006 din TP.HCM
05.04.2007
2541/QD/BGD Co nhieu thanh tich d6ng gop cho str
Bang khen & • BO Gido Dix
2007 &DT nghiep giao duc va dao tao cua dat
Cup thily tinh & Dao Tao
21.05.2007 nuac.
Tap doan
2007 Giai thuang Chit lugng thanh toan gm:5c to xuat Ngan hang JP
25.05.2007
sac (Quality Recognition Award) Morgan
Chase
2007 Bang khen
QD 2064/QD — Di co thanh tich xuat sac trong
NHNN phong trao thi dua nhan dip ky niem

82
 Ngay 10.09.2007 15 nam hoat &Ong thong tin tin dung
(1992 - 2007)
2007 Cup they tinh "Doanh nghi0 ASEAN xuit sic"
18.11.2007
trong linh v‘rc dOi ngii lao OA
Ngan hang cho vay doanh nghi0
2007' Bang khen and va vira tot nhAt Viet Nam ram
12.2007
2007 (Best SME Lending Bank
Vietnam 2007)

83
 0(40 (07(117e 7420(11-0 %/it :76-.4(00.
1. Gio !dm viec
11, Thai gian lam viec la 8h va 44h met tuAn. Cu the nhtr sau:
yl Ngay lam viec: Tir thin 2 den alit. 7.
4. Gia lam viec: 7h15 den 16h45.
4 Nghi an trua: 01 tiang 30 philt (tir 11h30 clan 13h).
Nghi tuan: chieu did 7 va cha nhat hang tuAn.
2. Tdc phong va trang phut
Da tao hinh anh chuyen nghiep cho Ngan hang, ban phai chu y den tac phong va trang phuc cua
ban khi lam viec trong hay ngoai Ngan hang. Ban phai mac y phuc chinh te, trang nha, m6ng tay
luon cat ngan, tOc gon gang.
Trang phuc:
D6i vai nam:
• That ca vat.
• Ao theo quy dinh d6ng phuc ACB.
QuAn tay, khong mac quail jean.
• Mang giay.
D6i vai
Trang phuc Op, kin dao, nghiem tut va theo quy dinh cua ACB.
Khong dugc mac ao sat nach, vay hoac do qua ngan.
* Ao vai trop hoac c6 soc / hoa mau nhat.
QuAn tay, khong mac quAn jean.
• Mang giay.
3. Ra vao ngtin hang:
• Trong gia lam viec, tat ca can be nhan vien khi di cong tac phai dugc sir citing 3"/ ctia
cap quail 1).7 trot tiep va phai dugc thong bao den tiep tan hoac ngtrai c6 lien quan de
dirge he trg cong viec trong thoi gian yang mat.
• Rieng doi vai nhan vien thuang di cong tac se can cu vao ke hoach tharn vieng khach
hang hang ngay va chroc truang don vi duyet truac khi thuc hien.
4. Agin vi di lfzi
Trong gi6 lam viec phai luon c6 mat tai nai lam viec, ban chi nen clan khu vuc lam viec dm be
phan khac khi co yeti cau cong viec.
5. Hut thueic
Ban dugc phep hut thuoc a met so,naic6 dat gat ,tan trong khuon vien ngan hang. Cac khu vtrc
khac trong Ngan hang deu tuyet doi cam hut thuoc. Ngan hang khuyen khich nhan vien khong
but thuoc la.
6. Phwong tin thong Mtn

84
 Lotus notes la email not br) la mot phucmg tien th6ng tin quan trong de Ban Giam doc/Tnrang
dan vi thOng bao den than vien nhung tin tirc can thiet. Ban c6 trach nhiem clac Lotus de cap
nhat thong tin thugng xuyen.
7. Su dyng Can tin:
Nhan vien ngan hang dung bira trua tai can tin to 11.30 den 12.30.
4 Ban chi nen an, uong tai nai quy dinh.
4 Ban phai gift gin ve sinh chung tai can tin khi red khoi can tin.
8. Su dyng dien thogi:
4 Ban phai tuan thri cac phep lich sir va cac quy Li& khi trao de)i qua dien thoai vai
khach hang.
4 Ban chi sir dung dien thoai cho viec rieng khi khan cap hoac c6 viec bat thuong. Cac
cuOc dien thoai cila ban nen ngan gon.
Khong sir dung dien thoai de g9i ra nugc ngoai.
4 'Chong sir dung dien thoai di dOng trong cac cuOc hop not 1)0 va vgi khach hang.
• 9. alp nhed thong tin eel nhiin
ai Trong qua trinh lam viec, ban phai thong bao cho phu trach nhan su dam vi va cap
quan ly truc tiep khi co cac thay doi ye nai g va th6ng tin ca. nhans nhu hon nhan, gia
dinh, so con, bang, cap dao tao hay so dien thoai ngugi than can thong bao trong
truerng hop khan cap....de hru vao ho so ca nhan.
Ngan hang se bao mat cac thong tin ca nhan coa ban.
10. An Wan lao &Ong
4 Ban phai bao cao kip thai Arai Ban giam d6c, bao ve khi phat hien nguy co gay tai nan
lao dOng hoac sir c6 nguy cho nhan vien ngan hang hay khach hang. Ban c6
trach nhiem tham gia hay cap
cap ciru va Ichac phyc hau qua sir c8 neu co.
4 Tnrerng hop xay ra tai nan trong va ngoai Ngan hang:
• Ban, khach hang cua Ngan hang se dugc so ciru, cap ciru tai ch.& sau do neu
can thiet se chuyen ngay den co sa y to gan nhat.
• Bao cao sir viec se dugc chuyen den Phong Nhan su de theo dOi va giai guy&

• cac the do theo quy dinh.

Truang hgp xay ra tai nan ngoai Ngan hang khi di cong tac, ten chrong di lam
hoac tren duerng ye, ngoai, ban tuerng trinh cira ban than, phai co xac nhan cua
co quan co tham quyen ye thoi diem, vi tri xay ra tai nan de lam this tpc bao
hiem.
11. Thyv hien tr?it ter, ye sinh nai lam 'lift:
• KhOng not lon tieng, gay on ao, mat hat to lam anti huang den ngubi xung quanh. Di
lai, di chuyen nhe nhang, bao dam sir yen tinh can thiet not lam viec.
4 Luon tra lai vi tri cu va sap xep cac vat dung, vat lieu, tai lieu, bao ngay ngin, goon
gang, dep mat sau khi sir dung.
• Thuc hien ye sinh ban ghe, may moc thiet bi, vat dung, ngan chira h6 so, tri, nai lam
viec ca nhan va gift gin ve sinh chung trong ngan hang theo tieu chuAn 5S.
12. Quan ly & set dyng tai san Ngan hang:
4 Khong dugc phdp di chuyen bat cir vat dung gi trong khuon .vien va thuOc quyen sa
hut cila Ngan hang khi chua dugc sp dong cila Ban Gam doc. Trong truang hgp do
yeu cau cong viec phai mane cac tai san Ngan hang ra ngoai thi phai co su dong
va xac nhan ciia Ban Giam doc.

85
 Cac tai san, trang thiet bi cluoc Ngan hang giao cho ban quart IY, sir dung va c6 bien
nhan ban giao; khi c6 yeu cau ding viec, ban c6 the mang ra ngoai va va ban se chiu
trach nhiem va bao quan cac tai san, trang thiet bi ban mang ra.
4 Khi &me giao sir dung cac vat dung cua Ngan hang phai kY nhan va khi tra ye phai
dugc xac nhan kha nang sir dung cua vat nhu truot khi nhan.
Khong dugc sir dung cac vat dung, trang thiet bi, tai san cua Ngan hang vao mac dich
ca nhan.
4 Luon lam y thirc tiet kiem chi phi trong viec sir dung van ph6ng pham, vat dung,
dung cu va cac phtiong tien lam viec khac ma Ngan hang trang bi.
4 Tat den, may mew thiet bi, may lanh khi ra khOi nai lam viec trong thiri gian dai hoac
trtrac khi ra ye.
13. Phwfing lien di cong Mc
a
Trong nhang trugng.hgp sau ban dugc dung xe Ngan hang di ding tac:
4 Di to van, di gAp g6 khach hang hoAc giao dich ding viec xa ngan hang.
NhOm nhan vien ding di &Ong tac (tren 3 ngtrai) khong the di chuyen bang xe may.
4 Di cong tac phai ch6 d6 dac ding kenh, can gill de khong va cham, am Pert.
-4 Di tiep xtic vgi cac doi tac quan trot-1g, cac quan chirc cao cap, ca quan ban nganh cap
SO tra len.
4 Chi phi sir dung taxi se duoc Ngan hang tinh theo dinh mire ket qua hoat Ong cua timg
clan vi. Dinh mire nay se dugc xac lap trong ke hoach ngan sach cua be phan va do
Truong dcm vi quail ly.
14. Kluich cua Ngiin hang va cua ca nhan
4 DOn khach tai khu vire tiep tan & tiep khach.
♦ Khong &roc dua ban be, ngtreri than vao phOng lam viec.
• Luon a ben canh khach trong spot thin gian khach Itru lai van phong. Khong dugc de
xay ra tnremg hop khach di lai to do met minh trong khu vac lam viec cua Ngan hang.
4 'Chong dugc de khach a lai Ngan hang sau th6i gian lam viec v6i bat kY IY do nao.
15. Clic trifling kip Win clip
Trong truCmg hop cap nguy hiern den tinh mang va tai san, ban phai:
• Th6ng bao ngay cho bao ve ve,six c8, bao Ong cho nhang ngugi xung quanh.
4 Tat cong tac cac may moc thiet bi dien, nguon dien dang sir dung va rai khoi nai lam 4111
viec bang 16i thoat hiem;
• M8i than vien phai biet dang sir dpng, hoAc phi trach tai san nao Ngan hang va
chiu trach nhiem mang theo khi di chuyen ra khOi van ph6ng nhu: CPU Server, cac dia
mem Itru
4 Tap hop tai nai an toan gan Ngan hang trong then gian thus hien dm china. Khong
dugc toy b6 ye khi chua diem danh va clugc sir &Ong Y dm cap quan lY.
• Vao ban dem, khi có truemg hop khan cap xay ra, nhan vien true d'em phai bao ngay
cho co quan chirc nang theo danh ba dien thoai khan duac gan tai tong dai ngan hang va
cho cac thanh vien Ban Giam doe.
16. Phil,: mein/Email/Internet/Mang LAN
4 Met trong nhang, qui dinh cua Ngan hang A Chau la nghiem cam ban ttr sao cher), sir
dung cac phan me c6 ban quyen hoac Ichong có ban quyen
4 Ban kh6ng dugc sir dung Email cua Ngan hang vao cac giao dich kinh doanh ca nhan.
4 Ban khong chron sir dung account dia. Ngan hang de vao Internet cho nhang tim hieu,
hoc hoi hay giai tri ca nhan. Ban phai bao mat Password dm ca nhan de vao mang cua
Ngan hang.

86
 17. Quy tac brio mat va bdo ve uy tin Ngrin hang
4 Bat kY khi nao ban it:6 khOi not lam viec de an giva ca, ye nha, tiep khach, not lam viec
ctia ban phai dugc gon gang, cac tai lieu quan trong phai dugc cat gal. Nguyen tac nay
khOng chi dam brio nhang thong tin quan trong cua Ngan hang dugc brio mat ma con
giu cho mei truer/1g lam viec sach
4 Xd vun cac tai lieu mat (lien quan den bai test, not dung cac chuong trinh, he thong
cong cu giai phap, cac tai lieu lien quan den khach hang...) cita Ngan hang truarc khi b6
vao gio rac.
4 !Chong dugc phep nhan tien hoa heng hoac qua tang do cac giao dich cita Ngan hang
mang lai. Tien hoa heng nett c6, phai dugc nap ye cho Thu quy va (luny cat et lam
Quy cua Ngan hang.
4 Cac hog deng cita Ngan hang chi dugc mang ra that) luan va ban bac vgi cac dei tac
ben ngoai Ngan hang tren co ser hieu biet va nam r6 muc dich cita cloi tac.
♦ Luon vui ye va nhiet tinh, lich sir khi giao tiep vai khach hang. Khi ce, van de bat ding,
khong dugc lam dung nem ngir, xtic pham khach hang.
• Tuyet doi gid bi.mat cac th6ng tin not be dm khach hang ma trong qua trinh thuc hien
dich c6 the biet dugc.
18. Tilt krent
• Tiet kiem la hanh vi the hien thai de tran trong gia tri sirc lao deng. Vi the, town the
nhan vien Ngan hang dugc yeu cau thuc hien cac hanh vi tiet kiem trong khi sir dung
van phang pham, giay, muc in, dien thoai, may lanh, dien nuerc... va chi sir dung cho
muc dich phpc vu cong viec cua Ngan hang.
19. Brit driu xe
Nhan vien phai de xe gon gang trong khuon vien va &Mg not quy dinh theo su hiking clan ctia
nhan vien Bac, ve.
btuY:
• Trong truong hop lam mat phieu gift xe phai ,xuat trinh The nhan vien, Giay clang 14
xe, neu ten tren the nhan vien trimg voi ten Giay clang ky xe, nhan vien soat ye cho lay
xe. Trong truerng hop kh6ng phai xe chinh chit tren the, nhan vien viet giay cam ket xac
nhan chit quyen de dugc mang xe ra.
4 Neu di ding tic dai ngay hoac cong tac qua dem, dugc girl xe tai tru sb qua deem, phai
thong brio cho brio ve biet.
20. HOp thre g6p
Hop thu g6p y dugc ACB dat tai nhang not c6 giao dich vbi khach hang, tai tat ca cac
don vi.
4 Day la met trong nhiing hinh thirc tiep nhan nhang th6ng tin g6p y cita nhan vien ding
nhu nhirng thong tin phan hei cita khach hang khi den giao dich tai ngan hang.
TruOng clan vi lien quan se thuc hien hanh deng khac phpc va th6ng bat) ket qua tai Ban
Chat luong kiem tra hieu qua viec xir

87
 HLONG DAN THU TUC BANG Kit CAC PHUONG TleN,
CHUONCi 'MINH PlIVC VV 010 CONG VlEC
Cac anh, chi ghi note voi cac not dung sau: Ho ten, ngay sinh, s6 CMND, dic chi tam tra va
thuang tria, dien thoai ban nai a (neu co), dien thoai di Ong va chuyen cho ngtrai phpc trach cung cap
phuang tien
I. NI:ling phtrang tten, chtrang trinh phoc vu cho cong viec bao gam:
4. Internet: Truy cap mang
4. O Z: la Folder not 130, not china cac thong tin can trao d6i trong not b0.
Dugng truyen FTP: dung de nhan va truyen file Ur cac chi nhanh ngoai thanh ph6.
(Ba chttcmg trinh nay se co tren may sau khi cac anh chi dirge cap user name va password sir dung
may vi tinh).
4, Lotus: La chuong trinh a xem cac van ban, cong van dugc ban hanh gen toan he thong ACB,
ngoai ra con nhieu chirc nang khac.
4. TCBS: He thOng cham diem tin dung, tim kiem thong tin khach hang...
4. Email: flOp mail ca nhan danh cho nhan vien ACB trao doi vai khach hang.
Password de goi di &Ong, lien tinh: moi nhan vien dtrac cap 1 password de gpi cac so di Ong
va cac so lien tinh.
2. Cdch them geri:
Lam cac phieu yeu cau theo mau (dinh kem) ggi den cac 130 phan lien quan, neu fax thi khong can
photo, can neu giri ban chinh thi phai photo 1 ban de ltru.

Phucmg tien/Chtrcmg trinh Cach ggi Lien he

Cap Lotus Fax Phieu yeu cau (rnau QF- Tel: 406 1278 — 406 1279
01/TDTT-07.06) cho A. Dung - Fax: 406 1277
Trung Tam Dao tao (Tai CN Phu
Lam) A.thing:Ext: 220 ( 0914 812 533)

Cap Usemame, Password, Lien he vai ngugi phu trach ve IT/

6' Z, FTP Hanh chanh dm don vi.

Cap/hUy Email Fax cho Trung tam Cong nghe Tel: 823 7279
thong tin
Fax: 823 7278
Gap chi Nhu (110), A. Phucmg
(113)

Cap/h6y quyen TCBS
• Fax phieu yeu call theo m'Au P. Nhan Sr:
QF-17/CNTT-05.06 cho Tel: 9290 999
PhOng Nhan su (Chi Dao, Mai
Quyen). Fax: 8344 685
• Lien he to TCBS de dugc cap
Usemame va password. T6 TCBS:
• Sau khi dugc , cap quyen Tel: 823 7279
TCBS. Lap phieu xac nhan
mat khau TCBS (QF-

88
 17a/CNTT-05.06) giri den to Fax: 823 7278 A. Dirc Ext: 231
TCBS

Ghi chic
Nhimg nhan vien nghi viec chic Ong lien he veri, nguai trach cac chucmg trinh, phucmg
tien ma minh dang sir dung de yeu cau cat cac quyen tren.
Nhung nhan vien chuyen d6i cong tac cho deng lien he xin cat quyen si dung TCBS va thay
dei dia chi Lotus Note
3. Huang den srr dyng din thoyi trong cong vie.c:

Nei dung Cach thirc g9i

Goi nei be Brim trwc dip so nEi bE (Ext.)

VD: gap Nguyen Van A, Ext:111. Barn 111

Goi cho so dien thoai ban ben Brim so 9 + [SE not b0 (trong he thong ciia ACM
ngoai
VD: Goi cho TT Dao Tao, gap anh Nguyen Van A nhu sau:
Barn 9 + 406 1279 (Se DT ban) + 220 (Ext. cira anh A)

Goi Di deng hoac Lien tinh /3-dm * +password + # + 9 + SE di dEng4ien tinh

Vi du: Can pi di Ong cho anh Nguyen Van A (Trung Tam
Dao Tao).
Barn * + Password + # + 9 + 0914 812 533

Chuyen may Brim Flash + SE NOi (cria nguili can chuyan dEn)
VD: Chuyen may cho anh Nguyen Van A, Ext.220, Barn
Flash + 220.

89
 NGAN HANG A CHAU
SO: LAn:

Ngay thang nam 200...

PHIEU YEU CAU

Cung cap thong tin ❑ Thuc hien cong viec ❑ Khac ❑
Ngtr9i yeu cAu:
Don vi: Dien Mogi :
Ngtrafi dupc yOu cAu : Dun vi:
Nei dung yeu cAu:

LY do:

Ngdy de nghi hoan thanh:

Cc phan h91 lien quan den ket qua yeu cAu

Trithng don vi nh4n de xuAt Ban TGD/GD Khin Trtroing don vi de xuat
(Ky va ghi ra ho ten) (KY va ghi ri3 ho ten) (Ky va ghi ro hp ten)

QF - 01/TDTT - 07.06 90
 NGAN HANG A CHAU
Don vi:
So:
Ngay thong nam

PHIEU YEU CAU CAP/THAY DOI QUYEN TREN TCBS

Kinh QUAN TRI NGUON LIC
PHONIC HE THONG CONG NGHt. THONG TIN

De nghi P. He thong cong nghe thong tin Cap/Thay doi quyen ten TCBS cho nhan vien :
HQ va ten :
So CMND : Ma NV (PersNbr) :
So dien thoai lien he:
1. Cap quyen mai :
Chtic danh tren Quyen Chfr ky nhfin vien
TCBS

2. Huy quyen cu :
Chth danh tren Quyen Chfr kjr nhfin van
TCBS

14 do:
Ngay hieu luc : / /
Xac nhfin cfia KhOi QTNL Truirng dun vi de nghi

Nai girl :
- Phong HTCNTT "6 thuc hien"
- Phong Nhan su Hoi Ser"luu ho so NV"
- Don vi luu

PHAN DANH CHO P. HE THONG CONG NGHt THONG TIN

Ngay/Gia nhan: Ngueri nhan:

Ngay thuc hien: Ngued thuc hien:
Ngay kiem soar Ngtrai kiem soat•

QF- 17/CNTT - 05.06 91

 NGAN HANG A CHAU
Dan vi:
Ngdy thong nom

PHIEU XAC NHAN MAT KHAU TREN TCBS

Kinh giri: PHONG HE THONG CONG NGHE THONG TIN

Hp va ten •
So CMND : Ma NV (PersNbr) :

Xac nhan :
- Da nhan dupe ten clang nhap (SignonID) va mat khau (Password).
- Da thuc hien thay dPi mat khau tren TCBS vao Inc gio• ..... ngay
....... thong nom

Kiem soot vien Ngu•bi duvc cap mat khAti

(14 ten, ghi 16 ho ten) (kY ten, ghi ra ho ten)

PHAN DANH CHO P. HE THONG CONG NGHt THONG TIN

Phieu yeti cau so • Ngay •

Ngay/Giar nhan: Ngtroi nhan:

QF — 17a/CNTT - 05.06 92
 Chuang I Mail

Gieri thieu
1. Lotus Notes la gi?
Lotus Notes la mot trong nh&ng chtrong trinh cho phdp trao den thOng tin vai dO boo mat cao, cung cap nhiL tinh
nang cho nguai su dung va da Loy sir dung rOng rai a nhiL noi. Lotus Notes da duac chon lam chtrcrng trinh van
phOng chinh yL cho ngan hang.

2. Mdt so Ong dung cua Lotus Notes

1. Giao dien trong mail
2. Chdc 'tang chinh
3. Giao dien lich
4. Cac chtic nang chinh trong lich
5. Giao diet To Do List
6. Chirc nang chinh cita To Do List
7. Giao dien cila Personal journal
8. Cac chirc nang cita Personal Journal
9. Giao dien than lu4'n cong Ong
Welcome - Lotus llotes
It.-1*11W1
File Ed4 View Create Actions Text Help

070 sti
Address

rt. wel=orne
Click here for Welcome Page options v
Lotus software

41 Notes 6
Search

Mail Calendar Contacts To Do List Personal Journal

L1 J

To close any peopettres boo. press AL TENTER

011,e; •
1' 1
Hinh 1: Giao di•en mac dinh cila Lotus Notes 6

93
 Chuang I Mail
NlainHeadetl600 trao dot thong tin- Lotus Notes

qalr, 1+)oo*A 71 di 5
Adam • • OQ I

Naeaded000 iiso do thong

joie. n:d iDING A CHAU

—Pry MOM. BANK

Todo iia ACB filail,Vin nit cli,lirist ilne den ISO click

TILL CV CV
Di Din

• Gin pp y %se thar,sQVIS in Ear. Co An

5 fiai (217I Citiz lirmg
Thoo dn gop
C i SECA Ban )

E5i (!:177

crux
File slink kern

EäiPTKD

' s Cakendat is on lokie4CB/ACit • Q.) • i [Dike D'A

44Startil ,,a1K Headet1000trao... ij5UDLICLOTIJ5 I tctus N6$Study 9:3t

Hinh 2: Giao then trang chit ACB.

94
 Chuang I Mail

1. Giao diOn trong mail:

Tran Anh Tung - Inbox - Lotus Notes
File Eat View Create Actions Help

t
4gIdiess
• • _
• 0 C
f,4` Welton-leiPI Dan Anh Tung Inbox
i
r

[-rli A Mail
af
New 11/1enTel Reply - Iply to Alr•-il Vonyard :If Deletel rFolder •J(Copy Into New •
or 'rtanAnn Tung
l Who ^ IDate !Size - I ublect
Inbox Nguyen Van ng 10/23/2003 62.682 (9
;' [linos Phan IN Ho ng 11/18/2003
Yen
79.450 d ;

f). Sent Nguyen Ki Hung 11/19/2003 30.328 6 Vint ournl in message "Fn. to Mr Too/
'641! Trash 1/20/2003 895
rj Views cong I/20/2003 30,576 cIP V e "Sao cao danh
Fi __I Folders Cll I hanh
1/21/2063 388.279 OP T
Tools Tran Anh Tung 11/26/2003 12,160 GP V action 1p bang Peng Viet
d
But Tan Tai 11/27/2003 655 Fe Wv so sung tap tin Help bang lieng
tug dung cua Lotus Notes
Van Ho Dong 11/28/2003 861 Help
Phoong
Van Ho Dong /28/2003 1.399 continue
Phuong
( lra so
dial huang Danh sach
lieu
ara s6 xem tru'&c

on server2kongvan Preview.

Using database on setvet2/congvan

•1 j=J • i0lfice

Hinh 2: Giao dien mail cisa Lotus Notes 6

✓ Um se dieu hirong: GOm danh sach nhang giao dien, thu muc. Cita so nay giup cac ban truy

cap vao giao dien , thu muc de clang.

✓ 'Fhanh action: gem nhirng chirc nang cua giao dien hien hanh. Thanh action thay doi nhang

chirc nang (O• day la nhang nut Kam) thy thuloc vao giao dien hien hanh.

✓ Thanh cong cu: (loin nhirng chac nang tieu bieu thuang duce dung trong giao dien hien MAIL

Nhiing chdc Wang trong thanh cong cu va thanh action deu ca the ally cap theo menu. Tuy
nhien thanh cong cu lid action tiet kiem thai gian ma menu va tim kiem chirc nang can thiet.

✓ Danh sach tai lieu: Liet ke tai lieu va chi tiet tai lieu.

✓ Cira so xem truck: Cho phep xem van tat nei dung cna tai lieu chon danh sach tai lieu.

95
 Cfuntmg I Mail

2. Chirc nang chinh:

i. Tao mail

I. Kich vao bieu Meng mail O. tren thanh Bookmark de mo'CSDL mail ctia ban.

2. Cach till." 2 ta menu, chon Create- Memo.

3. NhAp dia chi vao trong cac mail bAng each nhap it nhat met ten (hoac dia chi e-mail) vao trong

met trong nhang o trong dia chi- gem 0 trong To, Carbon copy, hoac la Blind carbon copy.

4. (Khong bAt buec) Nhap ten vao bAt cir O trong nao trong 3 o tren nett can thiet.

5. (Khong bAt buec)Nhap mot subject vao trong o trong subject.

6. Kich vao phan trang ben dual va bAt dAu danh thong diep vao d6.

Tran Anh Tung/congvan

h
01 /27/2004 oat° AM

Go hoac chon dia chi ciia rtgUOFbcc

nhan vao day Subject

Nhap not dung thd vac) day

7. (Khong bit buOc) Kern nhang file ma ban muen vao trong tin nhAn cua ban .

8. (Khong bat buec) Kich vao nut "Delivery Options" a. gAn dinh ctia cira se') chon delivery
options.

9. Kich Send a girt mail.

ii. Nha)3 dia chi mail:

Nhap ten van tip so dia chi

Neu hop Select Addresses chua duec ma, met co sa da lieu mail caa ban , kich vao nut "New Memo",
trong tin nhAn mai, kich vao not Address.

O "Choose address book" lit Ice bat kY Personal Address Book nao ma ban da nhap, ding nhu bAt
ky thu muc Domino a Domino servers. SO dia chi dimg cho toan be to chirc la Domino Directory.

Se dia chi nei be ca nhan la Ten bow + Address Book (Vi da, Jane Q Public's Address Book) trir

khi ban da sira ten cua ban.

96
 Chuang I Mail

Hanh Ong: Btrerc tin heath

Giri met mail va km tar' met ban sao Kich Send.
trong giao dien Sent

Giri met mail va khong luu tar no Bain phim ESC va kich vao "Send Only"
Luu trir met ban sao trong Draft Kich "Save as Draft"
(Nhap) ma khong girt

Girl met mail va giu• met ban sao
trong met this flux nhat dinh.
B6 met mail ma khong giri hay Itru
tri no
Kich "Send and File" va chon not ban muon
Itru tri mail. Notes cling se hien thi trong
giao dien Sent.
Barn phim ESC vi kich Discard.

Giri met ban m6i cua this di giri N/A Chen cai this muon giri cher! Actions - Copy
Itru till no. Into New - New Memo, edit, vi giri mail di .
DOi nhing gi Notes thuc hien khi girl Dei phan Mail preferences. Vi du, ban co the
met mail cai cho mail khOng diroc luu tar' to Ong mei
Ian gdi, giCip cho CSDL cua ban nho hon.
smaller.
Kiem tra met mail di girl den chua 1. MO. giao dien Sent vi chon mail ban
main kiem tra.
2. Tit menu, chon Actions - Tools -
Send Tracking Request.
3. Chen ngtrOi nhin ma ban muon kiem
tra
4. Ch9n "Delivery status only" hoac
"Trace entire path," vi kich OK.
Them thong tin xem De kiem tra met
mail da duet girt
Girl kern met file Tao met attachment trong phan tring rOng
ben duel twat khi girt

Ban c6 the nhap dia chi met tin nhin King cach Itra chon ten cua ngtreri nhan tar so dia chi hoac nhap
vao ten cua ngtroi nhan hoic nhap dia chi mail thing vao.
Nh4p ten va dia chi this tong

De nhap dia chi cua met tin nhan, ge ten hoic dia chi cna ngirOi nhan vao it nhat met trong nhikng
treng To, carbon copy (cc), hoic la blind carbon copy (bcc). Neu ban nhap vao nhieu han met ten,
barn phim ENTER sau mei ten, hoic la phan cach nhing ten vii clau phay.

De biet duoc Notes co nhan ten ma ban di go vao o trong dia chi, chon View - Refresh. Notes se
tam ten trong tat ca n11E-mg address book thich hop vi se hoan chinh phan dia chi cua ten di nhap vo

97
 Chuang I Mail

neu no tan thay. Neu khong the tim [hay ten, Notes se mo• mot danh sach ena nhung ten twang M. de
ban co the chon lua.

2/,— qty - • B /
Ad.:Ness

t7ieVelcorne TtanAnh Tung tinbox

isend js
Select Addresses

r3 44# Choose addles: book icongvan

i •
Find names Vesting with
• I lest • To Ice To
Recipients

admen Nguyen TN Song Anh/congvan

acknocl cc & rigteetn T uan Arilst't
Adininistialion Requests
. Le cc
1An Do I-Ia Thu an bcc. I.
bcc
! 1 Anh Nguyen TN bon '
I Anh Nguyen Tor Song Details :I
Anh Nitytien T wan
. . -
N

' •I Office

Hinh 3: SO dia chi

Chon So dia chi not bo ca nhAn:

1. (KhOng bAt bu6c) Neu ban nhieu se dia chi ca nhAn, chon so ma ban mu-6n trong 6 "Choose

address book"

2. Chou met nguei hay la met nhom tir danh sack va kick vao nut "To". Ban cep the them ten vac,

6 trong "cc" va "bcc" gieng nhu cach tren.

Ghi chti Tat ca nhiing nguei nhAn duec tin nhAn deu c6 the nhin thay ten va co the tra 16i cho

ten tren dank sach cc. Mei ngueri nhan 6 bcc chi nhin thay ten cua chinh ngueri ay, va dia chi

nguoi nhAn trong phan To hoc cc, nhung kitting thay gi trong phAn Bcc.

3. (Khong bAt bu6c) Them nhung dia chi khac vao trong danh sach a ben phai.

4. Kich OK.

98
 Chuang I Mail

iii. Givi mail:

Mail da dirge giri di se dirge sao cher' trong giao dien Sent. Giao dien nay hien thi tat ca cac mail ma

ban di giti di. Day la met chirc nang hdu clung de truy cuu nhirng thong diep da giri sau nay. Tuy nhien

chirc nang nay lai chiem nhieu bo nhe cda hop thu. Sau day la met se nhCmg tinh nang ban c6 the lam
dirge khi giri mail trong Notes:

iv. Tra lai mot mail:

Ban co the tra lai cho ngisai giri mail den ban hoac tat ca cac ngirei nhan dirge mail giong ban.Ban c6

the kem tin nhan ban dau, hinh anh hoac nhiing file trong ban tra lOri ctia ban

• Mich bio Ban c6 the danh &Au trong bat cu mail nao voi chd canh le ben trai ( chit > la chuan ban
dAu) bing each chon Edit - Quote Selection

I. Ma hoac chon met mail.

2. Lam nhung buoy sau:

De tra 16i ngtroi giri va tat ca nhang nguoi nhAn co trong mail, chon Actions - Reply to All va
chon loaf tra 16i trong bang du:ai.

3. (Kheng bAt buec) Them ten cua ngirei khac ma ban muen cling nhan dugc tra 16i nay trong phan

To, Carbon copy (cc), va Blind carbon copy (bcc), hoAc la x6a ten bang cach chon chung va bim

Loii tra Itri Giing giii

•
Reply Girl met tra lei ma khong bao gem tin nhan ban dau (tin nhAn
Inc nhan duvc)
Reply with History ad met tra I6i ma co bao gem tin nhan ban au (tin nhan lac
nhan &roc).
Reply without Attachment(s) Giri vai tin nhan ban dau nhu ken nhung khong c6 file kem.

Reply with Internet-Style History GCri tra I6i bao gem tin nhAn ban dau da duvc dinh clang theo
khoang cach hang, kit to a ben till (> la chit chuan ban dau).
Phan tra lei nay khong bao gem hinh anh,, file kern, d6i tuong
OLE, hoAc phan do xuong thanh nhung phan nhO.

p im Delete.

4. Kich len phAn king a dual va nhap thOng diep dm ban vao. Neu tra 16i vai tin nhan ban &Au, ban
al the them nhirng ghi chi] vao phAn china tin nhAn ban &Au.
5 Kich Send.

99
 Chucmg I Mail

v. ChuOn tiep mot mail

Ban ce the chuyen tiep met mail tir CSDL mail hoac met van ban tir mot CSDL khac.

Khi chuyen tiep, cum to "Fw:" hien ra or truck tua de oh mail hoac van ban. Ban cc') the tat chirc nang
to them cum to nay. De lam viec de, chon File - Preferences - User Preferences kith Mail, va be dau
da chop trong phan "Automatically add forward prefix to subject." (Chuan ban dal' la cla chon).

Neu muon chuyen tie!) met mail thay met dung thong bao rang "Forwarded by" vifyi ten cua ban, nguai
gui da cai chdc nang thong sao chep hoac chuyen tiep. Yeu cau ngtrei gui girl lai mail ma khong ce cai
chtic nang nay.

Ma hoac chon mail hoac van ban . De chuyen tiep nhieu mail hoac van ban nhtr la met mail, ch9n
mail hoac van ban bang each kith vao cet ben trai cua tkra de.

2. Tir menu, chon Actions - Forward va chon loai forward.

Loai forward Glatt& giii

Forward
Forward without Attachments
Internet-Style Forward
Chuyen tiep toan be mail ban
dau.
Chuyen tiep toan be thong diep
ban dau nhung khong bao gem
file kern theo.
Chuyen tiep bao gem tin nhan
ban &Au &A ducfc dinh clang theo
khoing each hang, , ku to a ben
trai (> la chu chuan ban Tau),
dirge khai bao trong phin
preferences cua ban. Phan tra
leri nay khong bao gem hinh
anh, file kern, doi mpg OLE,
hoac phan do xueng thanh
nhilng phan nho.

3. Nhap ddia chi vao o treng vao O trong To, Carbon copy (cc), va blind carbon copy (bcc).

4. (Kh6ng bat buec) GO nhung ghi chit vao bat cu the nao trong phan nguyen ban dm mail hoac
van ban.

5. (Khong bat bu9c) Kich "Delivery Options" va chon chirc nang

6. Kich Send.

vi. Tim kie'm thu'

100
 Chuang I Mail

Tim kiem bing ten ngtmeri girl

I. Trong o dm se' dieu khong, kich Views rei "All Documents".

2. Kich vao cot "Who" troll danh sach oh ten de sip xep this theo this to chit cal cua ten ngtrai

3. Go ten nguai giri ban muen tim vao o hei thoai. Ban co the go vao met vai chit hay toan be ten.

4. Kich OK. Notes se then cai mail dAu tien gui cho ban bai ngtrai giri ma ban muen tim.

Tim kiem bang mot ter 6, cac Ara de cua tit ca cac mail

I. Trong o cua se dieu huang, kich Views va "All Documents".

2. Kich vao bat cu lira de cua this nao de chuyen tap trung (focus) vat) do.

3. Chen Edit - Find/Replace.

4. GO Or tit) ban muen tim va kich "Find Next."

m6. i Fan ban kich "Find Next", Notes se lam sang cai mail tiep theo trong giao dien ma c6 chug Or ban

muon tim.

vii. Lu'u mail thanh ho so, (archive):

Met archive la met sao chep ciia CSDL, ma ban co the luu tru thong tin khong xir clang nira. Nhu met

ban sao, met archive chih tat ca van ban va thong tin thiet ke trong CSDL nguyen thity, nhung khong
giang nhu replica, met archive khong the del gi cho CSDL ban &Au &roc.

Archiving dac biet hau dung cho CSDL mail. Khi ban giri mot tin nhan mail, Notes se to deng sao

chep met ban vao trong giao dien Sent, dieu nay lam cho dung Itrang cua CSDL tang. Ban co the tao
this mac va dat mail vao trong this mac de sap xep chting, nhung chfing khong giam bet dung Luang cua

• CSDL mail. Archiving lam giam dung Itrang va cai tien hieu qua lam viec cua mail.

De Itru nhOng van ban thanh ho so (archive), truck tien ban phai tao met quy tac archive. Quy tac nay

khai bao ten CSDL se chira cac he sa, c6 xoa nhting this tin nguyen ban sau khi Iuu ho so hay khong?

De tao met quy tac archive va Iuu he sa:

I .Tren thanh menu, vao Action-Archive-Setting....

2.Man hinh duo) day se hien ra neu bun dung Lotus Notes 6

101
 Chucmg I Mail

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102
 Chuang I Mail

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103
 Chuang I Mail

7. Tr& vao man hinh Inbox, trong ara so dieu huang vao View- All Documents
8. Clic:in nhirng van ban ma ban muen Itru thanh he so
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10. De' xem Lai nhang ho so ma ban da luu, tren cira so dieu htrong, chon Tools - Archive - [ten
quy lac cid Igo]

Ghi chti: Qua trinh tlr buck 9 sang buoy 10 se hai lau tuy thuec vao lung thu ban chon va vi tri 41)
dm ban vai may chi] (server). Neu cac ban a chi nhanh, theri gian nay se rat lau vi vay cac ban nen
chon met thOi gian thich hqp de thirc hien vie'c luu he so' (ban co the cho may chay den buck 9 sau
de de may va di hop hay lam viec khac, sau khoang thai gian hay kiem tra lai)

104
 Chuang II Lich

1. Giao dien lich:

titi Iran Anti Tung - Calendar - Lotus ?totes

FR"
Fie Edd View Create Actions Help

0 48b .7;* 3 t, lfl

Address

I.
.1`, Welcome fli Tian Anh Tung Calendar

1.ti[--3 $3®Calendar -
rpr. an:b319,g .
- !I Schedule a MeelingltNew •JI Tools •1

• 1 Cb Day - i CI) Week • i Ct Month • 1 0 Meetings December 2003 •

41.. December 2003 40 j
Saturday
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7 3 9 li. 11 12 I3 1 -
6 December 003
7 Sunday
December 2003

14 15 16 17 19 , 9 20
!! -,;/ 22 24 25 26 1'; Cat: thanh giao
28 29 30 21
dien
1oday r5 December 6, 200:1

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Hinh 4: Giao dien cita lich

✓ Cac thanh giao dung de chuyen doi giaa cac giao dien hien thi lick theo ngay,
thing, nam.

✓ Date picker: la met cong cu de nhanh chong di den met ngay nhat dinh ma ko can

phai di qua cac ngdy trong giao dien lich Ian ben trai.
✓ Cfra so xem trtrac: Cho phep xem van tat nhang thong tin da sop trong van ban.

2. Cac cht-rc nang chinh trong lich:

i. Tao mot lich lam vi0c:

I. Mer Calendar len.

2. Kich vao nut New tren thanh ngang phia tren ciing cua giao dien Calendar va chon Appointment,
Anniversary, Reminder, hoac All Day Event.

105
 Chuang II Lich

3. Nhap cha de vao trong 8 Subject dm lich lam viec.

4. Chon met ngay, thai gian va min gia trong o Starts. Neu can thiet, chgn ngay, theyi gian va mui
thei gian cho o Ends.

5. (Khong bat bugc) Chon Repeats de cho Nell lap di lap lai. Rgi khai bao chirc nang lap trong hgp
hei thoai Repeat options.

Ghi chu Neu ban tao met lich lap va sau khi luu tril, ban mugn chung khong lap nva , hoac ngugc

lai, ban phai tao met lich meri. Ban khong the chuyen doi lick da km. De dei the loci cua cuoc hop,

chon lick trong giao dien Calendar va chgn Actions - Copy Into New - New Calendar Entry. Tat ca

nhung thong tin ban dau duac sao chep sang met clang mai ma ban c6 the chuyen dai thugc tinh cua
no va luu chnng lai.

6. (Khong bat bugc) Nhap met dia diem vac) trong o Location. Vi du nhu, Thinh phe Ho Chi Minh.

7. (Khong bat bugc) Chon mgt loci trong o Categorize.

8. (Khong bat bugc) Chon danh dau Private de ngan chin nhung ngueri c6 the doc lich dog phan
nay. Nhirng ngueti c6 the quail lu Calendar dm ban co the nhin 014 ngay N/A filed gian, nhung
khong nhin dugc nei dung cna

9. (Khong bat bugc) Chon Pencil In de lam cho nhung thai gian ban nhap vao se khong xam pham

nhung thai gian ranh r6i ma ban da Ice hoach truerc.

10. (Khong bat bugc) Chon "Notify me" canh bieu Wong Alarm C'-') er ben phai cua lich lam viec y$

khai him el-Mc nang trong hep hei thoai Alarm notification options nett ban muen duct nhic nho.

cho lich nay.

I I.(Khong bat bugc) Them chtl hoac nhung file hoac hinh anh vao tron o Description/Agenda.

12. Kich Save va Close. Notes them lich vao Calendar.

Mach bao Nhang each sau day la nhirng cach khac nhanh chong tao met lich lam viec:

✓ Kich dnp met khoang thai gian trong Calendar (ma cira so cugc hen, trir khi ban d8i chuan ban

clan thanh cai gi khac trong thanh Basics Calendar and To Do preferences).

✓ De tao met cugc hen trong giao dien Day, nhung time slots phai &roc hien thi, kich met Ian vao

khoang theri gian de chgn khoang Mai gian, r6i kich met Ian nfra va bat dau go thang vao giao

dien. Nhan ENTER de km. Nhirng btrac tren ke hoach ngay, gior, va chil de cho mgt cugc hen.

✓ Chon Actions - Copy Into New - New Calendar Entry tir trong met mail (ma met cug'c lien).

106
 Chucrng II Lich

✓ Kich vao bieu tuang thanh cong cu New neu ban nhin did), thanh cong et.' (toolbars), va
chon "New Calendar Entry" (ma mot cuOc hen).

• tao mot nhic nha veri chuOng bat) tic trang chao mixng (Welcome page), kith hinh tam gide

mau xanh twang min nhon ve ben trai ram a ben phai man hinh. Kich vao "Quick reminder"

trong phan Quick Notes. Nhap mot chit de ngay, theri gian bit dau, va khoang tiled gian ma ban

muon throe nhac nha truck gin bat dau vac, trong o "Remind me". Kich Save.

De me, lich cua ngtrifyi khac

1. MO Calendar cua ban .

2. Tir menu, chon Actions - Tools - Open Calendar For.

3. Trong (3 "Choose address book" a dinh cua hOp "Open Calendar" , chon mot so dia chi co china

ten cua ngtrai ma ban inu6n xem lich.

4. Trong "Find names starting with field," nhap mot vai kir ttr cua cua ten ngireri va chung se throe

I let ke trong so dia chi.

5. Chon ngtrai trong danh sach ten.

6. Kich OK.

Cai dat nhic nha:

Ban c(f) the cai mot chuong bao de nhAc nha minh ve mot ke hoach trong Calendar hoc To Do. Khi

chuong tit, mOt hien thi ve chuong bao se hien ra tren min hinh. Chuong co the cai de phat ra tieng
hoic girl mot e-mail.

De cai mot chuong bao trong mot ke hoach

1. Tao melt ke hoach mai , hoic ma mot ke hoach da co sin.

2. Chon "Notify me" ngay ben canh bieu ttrcmg ding he) bao thirc CA ben phai cua Calendar.

3. Trong hOp hOi thoai "Alarm Notification Options", nhap mot gia tri vao trong o ke ben "Alarm

will go off' d hien thi s6 phut, gier, hoc ngay de chuong bao bao nix& ngay hen thuc su trong
Calendar.

4. Chon Minutes, Hours, hoic Days de chi don vi theri gian có con se) di nhap vao trong btrac truck.

107
 Chuang II Lich

5. Chon Before nett ban inuen chuong tAt truerc khi cu6c hen bit Tau, hoAc After nL ban muen
chuong tat sau khi cueic hen bAt dau.

6. (Khong bit bu6c) Earn bat ca nhfing btr6c sau:

N'eu ban mien... Hay lam...

Mat am thanh khi chuong ✓ Ch9n "Play sound," sau do chon mot file tieng
&roc kligi d6ng de dugc phat len trong danh sack

✓ Mach bao Kich vao bieu Wong am thanh 11

-
de kiern tra file tieng ma ban chon.

Grri e-mail voi tieu de tir ke f ✓ Chon "Send mail notification with subject," roi
hoach trong Calendar khi nhap ten dm nhftng ngix6i ma ban main gin
chuong direc khoi &ring mail trong O Recipients.

✓ Mach bao Neu ban mu6n chgn ten ciia ngueri

nhan tir sei dia chi , kich vao bieu tugng Address
Book de ma h6p hOi thoai Select Names.

7. Kich OK.

8. Lau thong tin.

Ghi cho Ban phai chay Notes trong th6i gian chuong tAt thi chuong moi nhic nher ban. Neu khong
thi Notes se- bar) rang ban da la mot kji nhic nit& Ian sau khi ban vao Notes.

iii. Xoa mot myc trong lich:

I. Mg Calendar hoac To Do.

2. Chon thong tin ma ban mu6n x6a.

3. Tir menu, chon Edit - Delete.

Can trong NI6t khi ban di x6a mot th6ng tin di nhap, ban khong the nao phyc hOi dugc nira. Neu ban
chon Edit - Select All de chon tAt ca cac thong tin trong mot ngay de xoa, thgc ra la ban chon tat ca
moi thong tin trong Calendar, khong phai chi cc') thong tin ma ban nhin thay tren man hinh khOng

4. Neu ke hoach la loai lip, chon cai nao phai xoa (Ian lap nao).

108
 Chtrcmg II Lich

iv. 149 cu9c hop (meeting)

Ke ho@ch mot cu9c h9p

1. Me Calendar.

2. Kich nut "Schedule a Meeting" tren thanh ngang o tren man hinh (thanh action).

3. Nhap vao tieu cua cugc hop trong O Subject.

4. Nhap ca hai Start va End dates, times, va time zones (khong bAt bugcl) cho cuiAc hop.

Ghi chi' Chi clanh cho hop (meeting), ban c6 the ma rgng cugc hop qua nea dem, va dat phong hop
hoac nheng viec can thiet qua ilea dem neu c6 the dat tank qua Calendar.

5. (Khong bit bugc) Chon Repeats de lam cho ke hoach lap di lap lai. Rei khai bao chec nang trong

hgp hcji thoai Repeat options.

Ghi chit Neu ban tao mgt cugc hop lap di lap lai va !al quyet dinh sau khi da gni the mei hop IA cuec

hop nay khong lap, hoac ngtroc lai, ban phai tao mot cugc hop mei. Ban kh8ng the del loaf cua cugc

hop trong cugc hop ban clan. De ci6i loci cua met cugc hop, chon cugc hop dO trong giao dien Calendar

va chon Actions - Copy Into New - New Calendar Entry. Tat ca th6ng tin ban dau, ke ca nguei nhan,

se &roc sao chep thanh mgt clang khac ma ban có the cr6i nhung thugc tinh cua cluing va gei lai this
mei hop.

6. Nhap ten trong 6 Invitees (kich vao bie Wong so dia chi de them ten dung chon to se dia chi).

✓Required: Nheng nguei nhan three the mei hop bao gom nhung kha nang tra lai (Accept

(dOng Y), Decline (khong d6ng y), Delegate (ban giao cho ngtx6i khac), Propose new time (ggi

mgt thei gian mai), Tentatively Accept (chap nhan the)). Ho duvc dem de c6 the c6 con se ngireri
de cu8i cung de dat pheng hop va nhung the can thiet va quyet dinh thei gian hop.

✓ Optional: Nheng ngiroi nay dirge xem nhu la ngtrei tham de khong bit bugc nhung van &ivy

Ethan the mei vai cling nhung chec fling tra lei ma ngtrei theang ding nhan dugc. Thai gian

ranh cua ngtrei khong bit bugc duvc danh gia thap hOn la nhung ngtrgi bit bugc co trong cugc
hop khi Notes dinh thai gian hop.

✓FYI: Nhang ngtrei nay chi nhan dtrgc thong tin de bao ve cu6c hop. Ho kh6ng co nhung
chirc
[tang tra lei ma nhung ngtreri kia co, nhung ho c6 the them hop vao trong Calendar oh ho.

Nheng ngirei &roc mei hop khac khong the nhin thay ten cua ban da nhap trong o nay tren the
mei den ho.

109
 Chuang II Lich

7. (Khong bit bu6c) Chon Pencil In de gii cho thoi gian dang ke hoach trung vao theri gian ranh cua
ke hoach cua ban.

8. (Khong bit buOc)Chon the loai trong 6 Categorize.

9. (Khong bit buOc) Chon Mark Private ngan chin nhung ngt,r6i doc Calendar cua ban doc ke hoach
cua ban. Nhiing nguoi c6 quyen quail lu thei gian cua ban c6 the nhin thay theri gian nhung kh6ng
nhin that' not dung.

10.(Khong bit buOc) Chon "Notify me" Ice ben bleu ttrong Chuang bao thirc (Alarm) 0 ben phai
cua Calendar va khai bao chirc nang trong h6p hOi thoai Alarm notification options neu ban muen
dirge nhic nha ve ke hoach.

I 1.Nhap thong tin chi tiet (bao gem chu, ket not yin ban, file gu•i kern, doi tuong va hinh anh) vao
Description 6 can cua dm so meeting.

I 2.Chpn Actions - Delivery Options a del "Chfrc nang giao thu" (Delivery option) de thong bao ring
Notes se dtra thu cho ngtroi dirge VA hop.

13. Kich Mit "Save va Send Invitations" tren thanh action. Notes them cuOc hop vao trong lich va danh
clau theri gian ban tren phan theri gian ranh (trir khi ban chon "Pencil In"), va gfri thu mOi hop den
m6i nguoi &roc rn6i hop.

Ghi chti K ich vao nut "Save as Draft" tren thanh action de luu cuOc hop nhis la nhap. Khi ban luu cu6c
hop nfur nhap, cuOc hop nain trong lich nhung thu m6i khong dirge gdi di. Th6i gian ranh cua ban
khong he bi thay dOi trong th6i gian dien ra cu6c h9p, va ban van c6 the dal loai cua cu6c hop thanh
loai khac , vi du nhu cuOc hen. Ban ang co the den no tir lip sang khong lip va ngtroc lai.

v. Tao mot thin mai h9p.

Ban c6 the gin thu cho nhung ngueri ma ban di meri hop sau khi ban da gfri thu mei.

1. Chon cu6c hop trong Calendar.

2. Tir menu, chon Actions - Owner Actions va lam mot trong nhung btrov sau:

Send Memo to All Invitees (Gui thu cho tat ca nhiing nguoi da duoc nhin) de girl thu bao cho tat ca
nguoi ma ban da mei .

110
 Chuong II Lich

Send Memo to Invitees Who Have Responded (gdi thu cho nguai du hop da tra 16i) de mat thu bao cho
nhang ngirdi da tra lai thu mai hop, hoac nhung nguai da Ur eh& hay ban giao cuac hop cho nguai
khac nhirng van man duoc cap nhat thOng tin ye cuac hop.

Send Memo to Invitees Who Have Not Responded (Gui thong bao cho nhirng nguai kh6ng tra 16i) de
giri mat thu cho nhdng nguai van chua tra 16i.

3. Trong viec tao ra thu bao Notes mo dia chi va tieu de da dirge dien vao, va nhap vao thong diep.

4. Kich Send.

vi. Kiem tra ke hoach

Ban ce, the kiem tra nhanh ke hoach caa ban trirac khi ban quy't Binh tra lai mot thu meri hop nhu th6

1. Ma thu mai ra.

2. Kich nut "Check Calendar" trong thanh action. Notes hien thi mat giao dien co chi dan cua

Calendar cho ngdy trong cau hai .

3. Khi ban kiem tra Calendar xong, kich Done.

vii. Tao mot lich nh6m

Ban co the Group Calendar de nhanh thong xem nguai trong nharri cua ban c6 ban hay kh8ng trong
mat thoi gian nhat dinh.

De tao mot Group Calendar

1. Mo Calendar, kich vao min ten huong xuang ke ben tieu de cua Calendar va chon "View &
•
Create Group Calendars" tir menu.

2. Kich nut "New Group Calendar" de ma hap hai thoai "New Group Calendar".

3. Nhap chd vao 6 Title de coi nhu la ten nhom.

4. Nhap ten dm ngudi hoac nh6m vao trong 6 Members. (DE chon ten tit so dia chi, kich mui ten
a phia cu6i ben phai cua a Members.)

5. Kich OK.

Notes hien thi Group Calendar va them no vao trong danh sach Group Calendar trong giao dien Group
Calendar.

111
 Chuang II Lich

96 xem nhilimg Calendar cua thanh vien

De xem Calendar cua nguai khac khi ban clang xem Group Calendar, ma Group Calendar dm ho, va
kich dnp ten cua ho. Notes hien thi Calendar dm ho.

Ghi chit Ban phai có guy& truy cap thich hop (access) de xem Calendar cua ngtrai khac.

De xem nprei do dang lam gi khi nit Group Calendar hien thi ho clang ban, kich vao tho•i gian. Notes
se hien thi thOng tin chi tiet dien ra yap Inc do.

112
 Chucmg III Danh sach To Do

1. Giao din To Do list:

Tran Anh Tong - To Do - Lotus Notes
Fee Edit View Create Actions Help
PIE
omna _ ,51)t•tnn Tomckki
Address
. - . , .. • <0 • 0(AI( CC • (
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I H Welcome I Iran Anh Tung To Do .,.

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. Do + .„ New To Do Item11Mark Complete:If &bons •itpetete [Ii.Copy Into Newer I [Tools •- I
Subject [Due Date , [Status ^ !Assigned To •
1 to, All To Do's
3 I _d To do Do something.._ (Dec 151 a 12/25/2003 Not Started
Personal Horn th:nh Mang an Lotus Notes 12/30/2003 In Progress
lit Group CS) Ho:n th:rth huTing an Microsoft Office 12/30/2003 In Progress
Hong cao
By Category
it Provide information to complete Lotus 02/10/2004 In Progress
Incomplete Project
Do something. th 12/25/2003 Not Started
M. Complete
Ctri.Click hem to add a new docume

Danh sach
Ctra so
cac nhiOm vu
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on penrer2/congvan Preview
Using database on selveiaongvan
Office

Hinh 5: Giao diOn dm To Do list

✓ Ctra so lieu htrerng: Bao gem nhung k6t not den nhung giao dien phan loai khac nhau
cua nhung nhiem
✓ Danh sach die nhi?in vu: liet ke nhung nhiem vu dupe cid &rot tao hoac &roc giao b6i
ngtrai khac.

2. Chtk nang chinh ceia To Do List:

To Do la met chirc nang tot giap ban kiem tra lueng cong viec trong met nhOm. Ban co the tao
nhirng nhiem vu, giao nhung nhiem vu cho cap dual hoac nhung ph6ng ban khac ma khong can
phai r6i khoi ban lam viec hoac viet bat dr giAy ta nao chuyen di ca. Ban chi viec soan met To
Do va giao To Do do cho ngo6i can thiet. Ban cling có the kiem tra xem nhiem vu da hoan thanh
hay chtra.

113
 Chtrcrng III Danh sach To Do

i. Tao mot nhi§m vu:

I. Md danh sach To Do.

2. Tir menu, chon Actions - New To Do Item.

Mich bio De tao mot viec lam trong To Do ma khong ce, chi bet a giao dien To Do ben
phai, nhan CTRL+kich vao ch8 trong có sAn ke ben va nhap chit vao.

New ho Do - Lotus Notes

File Edt View Create Actions Text Help

EZ.L4
Address

1 Welcome I
,, 0 Iron Anh Tung. To Do X{ New To Do

Lditkave and Close 11Mark Complete 1

r Notify Me a
D. To Do Item Mark Private
ei•
Subject Do something Assign To a Myself r Others

it! Wen
Due by Wed 1211012003 15. Start by Wed 02/1812004 16:

r Repeats

Pflartly High Category protects, Clients ,z.j

Status State Not started

Description ,g ebb k to attach Iles

3. Trong ctra se To Do Item, nhap chi vao 8 Subject.

4. Chon Myself ke ben "Assign To."

5. (KhOng bat bu8c) Chon IT* quyen dac trtrng cho tirng muc trong 6 Priority. Nhirng mac
trong danh sach To Do hien thi trong giao dien To Do vai nhang so throng Crng (Cao=1,
Trung binh =2, Thap=3, Khong=no number).

6. (Khong bat bu6c) Trong 6 Category, chon hoac nhap mot the loaf cho mot mac dtroc nhap
vao.

7. (Khong bAt bu6c) Nhap ngay vao trong 6 "Due by" va "Start by".

114
 Chuang III Danh sach To Do

8. (KhOng bat buOc) Chon Repeats de lam cho muc do ft-a thanh mot muc lap. R6i khai bao
Repeat options trong hOp h9i thoai Repeat Options.

Ghi chu Neu ban tao mot muc lap va quyet dinh sau khi muc da dirge luu la ban muon doi
Inge thanh khong lap nira, hoac nguoc lai, ban phai tao muc mbi. Ban khong the &A muc
ban dau. Chon muc trong giao dien To Do va Chon Actions - Copy InTo New - New To
Do. Tat ca nhang thong tin trong muc cu chive copy vao trong mot muc mbi va ban ca dOi
thu9c tinh va luu muc dO.

9. (Kh'Ong bAt bu9c) Them chit , lc& not van ban, file g.ri kern, doi tuang, va hinh anh vao
Description.

10. (KhOng bAt bu9c) Chon "Mark Private" trong phan ben den phia ben phai de chOng ngtrai
khac co quyen truy cap vao Calendar dm ban de xem chi tiet cila To Do.

11. (Khong bat bu9c) Chon "Notify me" de cai Chdc nang chuong thong bao cho nhang muc
trong h9p h9i thoai "Alarm Notification Options".

12. Kich Save and Close.

Ghi chtis them nhung tripe vao trong giao dien To Do.

Mach bao Duai day la nhiing each nhanh thong khac de tao To Do:

✓ Tit mot mail, ma mail (hoac chon no trong mot giao dien) va chon Actions - Copy Into
New - New To Do. Notes se hien thi mot cira so To Do mai voi O Subject va Description
da &Jac dien vao dua ten thong tin trong mail.

• ✓ Kich bieu tirong New Toolbar

ii. Xoa mot To Do

neu ban thay toobar, va chon "New To Do."

1. Ma danh sach To Do.

2. Chon mot hoac aning To Do(s) ma ban muOn x6a.
3. Tu menu, chon Edit - Delete. To Do duoc xoa vinh vien .

iii. Danh dAu hoar, thanh

1. Trong giao dien To Do, chon nhiem vu =On danh &au va nhAn nut "Mark Complete"

115
 Chuang III Danh sach To Do

iv. Ma To Do ctia ngu'o'i khac

1. Me Calendar.

2. Tir menu, chon Actions - Took - Open Calendar For.

3. Trong o a tren dinh cua dia hop Wei thoai Open Calendar, chon met se dia chi ma co chira ten

ciia nguai ma ban moon xem lick dia. ho.

4. Trong "Find names starting with field," nhap vao met vai ky to ten cua ngtrai nhu thing da

&roc I iet ke trong danh skit.

5. Chen ngtrai tir trong danh sach ten.

6. Kich OK.

7. Khi lick dui nguoi khac da dtroc ma, kich mui ten xueng ke ben [lett de Calendar va chon

"Switch to To Do" to menu.

v. Tao met Group To Do

1. Mer danh sach To Do.

2. Ter menu, chon Actions - New To Do Item.

3. Trong ci.ra se To Do Item, nhap tieu de vao 0 Subject.

4. Chon Others Ice ben "Assign To."

5. Nhap ten vao 0 Participants (kich vao bleu tuong so dia chide nhap ten Oa vao hop hei

thoai Select Addresses). Nhang chirc nang trong phan nay gem Required, Optional va FYI
gi6ng nhu trong phAn thu mai hop, vui long xem chtrang 2, mu c se 2, phAn 4 trang 17.

Nhang chat !tang con lai gieng nhu met nhiem vu (To Do) binh thtrang.

vi. Thay dei, huy be, hay xac Binh lai met Group To Do

1. Mo danh skit To Do.

116
 Chuong III Danh sach To Do

2. M6 To Do len.

3. Tit menu chon Actions - Actions va Reschedule, Cancel, hoac Confirm.

✓Neu ban chon Reschedule, khai bao met ngay bat clau mai va/hoac ngay xong viec meri.
Rei chon c6 them nei dung vao trong mail khong.

✓Neu ban chon Cancel va mu6n xoa muc va bat cu• thy tra loi ilk, ma ban de nhan dirge,

chon "Permanently delete the To Do and all notices and documents related to the To Do."
Rei chon xem de them nei dung vao mail girl cho nhang ngtr6i tham gia.

✓Neu ban chip Cancel va muen chi loai 1)6 muc do trong To Do tir giao dien Calendar,

chon "Remove the To Do fromthe Calendar view but leave it trong the To Do views."
Rei chon xem co them nei dung vao thy gtii cho ngueri tham gia hay khong.

Neu ban chon Confirm, chon xem c6 them nei dung vao trong mail khong.

vii. Loai bo nguqvi tham dui ra khoi mot Group To Do

1. M6 danh sach To Do.

2. Chon muc tren To Do.
3. Kich vao nut Remove duo•i Participants.
4. Chon mot hoc nhieu nguilri ma ban mu6n loai bO tit To Do.
5. Chi dinh xem ban co mu6n them nei dung vao trong thu thong bao loai bo ma Notes di" giri
ra, r6i kich OK. (Neu ban chi dinh ring ban muEin them nei dung, them thong vao r6i kich
Send.)

viii. Wen thi nhirng To Dos trong giao diet.' Calendar

1. Ma danh sach To Do.

2. Chon Actions - Tools - Preferences.

3. Kich thanh Calendar & To Do, thanh To Do.

4. BO (IL danh "Do not display To Do entries in the Calendar."

5. (KhOng bit bu6c) Chon "Allow Notes to update To Do status and dates for incomplete
entries" N hien thi nhing To Dos khong hoan chink trong ngay hien tai cua Calendar.

6. Kich OK

117
 Chutmg IV Personal Journal

1. Giao din cua Personal journal:

Personal Journal la nit CSDL clang de luu nit nhang thong tin ma ban kh6ng mu6n cho nguai
khac bie't. Ban c6 the soan van ban tank khi phan phi chUng, luu till nhang ghi chit, nlfat 141,
hoac dan thu6n la soan van ban.

0 Personal ournal - By Category - Lotus Notes

He Edt view Create Acitiors 11%

zy- 1441,.flit8rai! 4Vterrl het p= sAck

Addicts - - - 0@•(=-
Welcome Personal Journal By Category x;

Personal Journal New Journal Enify New Clean Sheet raider -

=ONG rwsas
Bien man ISO
All Documents
12/16/2003 QF-01-TDTT- Plusu yeu cau
t. Tung
By Diary Date
11242003 Thong so ve Lotus Notes 6
121172003 Ban ke hooch
% 0 /2.e...5'.?s: Li

Cira so dieu
huang Ban liet ke niaing
van ban (Journal)

Lot al

-I - Office et

✓ Cira so dieu huirng: Bao gom nhang ket not den nhang giao dien phan loai khac nhau
cna nhang van ban.

2. Cac cherc nang dm Personal Journal

i. Tao mot Journal moi

I Trong giao di0 Personal Journal, kich vao nut "New Journal Entry" de' me( cfra so tao
journal moi.

2. GO tua de vat) o "Title".

3. Chen chuyen de (category) neu ban muon.

118
 Chuang IV Personal Journal

4. Chen ngdy.

5. GO net dung vao phan trAng ben cluOi .

6. Kinh nut "Save&Close" dOng.

46 New Journal Entry 01/27/2004 X1

Save & Pox Caric

Journal Entry
Created 01/27 08 59AM CalegarY:
i)iaty data:

GO n()i dung vao phAn nay

Subject of th s journal entry

Ban c6 the tao mot Journal khong co del.' "Title" va ngay thong bang cach chon nut "New
Clean Sheet". Met cira so soan thao hien ra. Ban chi can nhap net dung vao.

119
 Chuang V Thao lu4n ding cong

1. Giao din cOa Thao Lua'n C6ng COng (TLCC)

eDibn in [ran toj.aer th,mg tm c- “ng ceng - ACB BANK - Lotus Notes

.(3, 1- oott.t171 —<•• Clie$6410

Address

foNWelcome ao' Hi thOng tai guar . xi 5.0 Dien dan frac deli thong tin c X
-4,1'ThgAl LiVigt bet- Triloi

:Ngay N4i dung

.01/28)2012 asdla [Iran Anh Tung!
a .Mgi kW* tharn asdfsdal [Iran Anh Tung 28/131)
r.1
-dfsadf (Iran Anh Tung 213/01
a\
gon

Lu6ng, tin

Thar) luan cong cong la mgt chirc nang khong c6 son trong Lotus Notes 6. Tuy nhien, chang ta c6
the khai that chirc nang nay trong trang lac nghiep (juin ly (trang chu ACB) de sir dung. Chuang
trinh nay có giao dien ti6ng Viet gip chimg ta de dang sir dung nh&ng tien ich.

Chic nang nay dung khi met nhOm ngtreri trong hoac ngodi phong ban mu6n chia se thong tin v&i
nhau. Cac bai viet theo chit de &roc dang len nhu mgt h6p thu. Ngtroi doc xem bai viet va tra lai
bai viet. Tin tra 16i &rot dang ben dui i va dich qua ben phai bai viet. Cach trinh bay nay tao
thanh nhang 1u6ng tin (thread).

120
 Phu luc

Barn De lam
ARROW KEYS Di chuyen trong lich
CTRL+Kich vao met Tao met muc mai va them tieu de ciia muc trong lich (Bam ESC de km
thai gian trong lich muc)
CTRL+Muc da co sin Soan did() tieu de cua ke hoach I (ESC de km)
trong lich
CTRL+E flat van ban vao the do soan thao
CTRL+M Tao mail mai
CTRL+PAGE Qua ngay, tuan, hoac thing tiep theo trong giao dien lich
DOWN
CTRL+PAGE Di den ngay do trong thing tai hoac ngay cling loaf ( nhu ngay le, ngay
DOWN chin) trong date picker
CTRL+PAGE UP Di den ngay, thing hoac nam trtrorc
CTRL+PAGE UP Di den ngay do trong thing v ira roi hoac ngay ding loai ( nha ngay le,
ngay chin) trong date picker
CTRL+S Lim van ban
DELETE Xod mail (Dat mail vao trong Trash) trong mail; )(Oa han met mail
trong giao dien Trash.
ENTER Khi ban dang a trong giao dien lich, bam enter se tao met Ice hoach
mai.
ENTER Dong van ban lai va ma van ban mai
ENTER I Ma van ban da chon hoac giao dien TA chon.
ESC DOng giao dien lai
ESC hoac CTRL+W DOng van ban hien hanh
F3 Di den van ban tie!) theo
F4 hoac TAB Di den thong diep chtra doc tiep theo

F6 Di den thanh ke tiep

F9 Cap nhat giao dien Mail va Calendar (refresh)
HOME Di den ngay horn nay trong giao dien Date picker
INSERT De danh dau hoac bo clau chua doc
PAGE DOWN Di den thing tiep theo trong date picker
PAGE UP Di den thing trtrac date picker
SHIFT+BACKSPAC Chon van ban truac khi dang xem van ban
E
SHIFT+DELETE XOa met mail ( Chuyen mail vao Trash)

121
 Phu Ipc

SHIFT+ESC Doug va luu van ban hien thiri (ngoai trir mail) ma khong mo• hOp hOi
thoai Close ra
SHIFT+ESC Gui Aid clong mot mail
SHIFT+F3 Di chuyen den van ban cla duqc chon tru&c.
SFIIFT+F4, or Di chuyen den thu chua doe truck
SHIFT+TAB
SHIFT+F6 Di chuyen ye cUa so tor&

122