MAKALAH

ENGLISH FOR OFFICE & CORRESPONDENCE

“BUSINESS LETTER”

DOSEN PEMBIMBING :
Mrs.Nurul Ariyani, S.S,M.Pd

DISUSUN OLEH :

Arif Maulana (16071047)

PRODI SISTEM INFORMASI

STMIK DIAN CIPTA CENDEKIA (DCC)
KOTABUMI - LAMPUNG
2018
 THE MODERN SPORT CENTRE
Sisingamangaraja 7 Street block C
LAMPUNG 36738

Ref . AM / RR 19th December, 2017

Nike Sport Manufacturers

33 Jl.Simpang Saprodi
Lampung , north lampung
Indonesia

Dear sirs,
NIKE MEN’S SPORT

With the reference to your advertisement in Lampung Post to days ago, and we was so
very interested in your product. We would be pleased if you would send me your lates
catalogue of the completely price an also the items.
We should appreciate your prompt reply.

Your faithfully,
FOR. THE MODERN SPORT CENTRE

Arif Maulana
Chief Buyer
 NIKE SPORT MANUFACTURERS
33 Jl.Simpang Saprodi
Lampung 34581 , North Lampung
INDONESIA

Your ref. : AM / RR 21st December, 2017

Our ref. : HS / MU

The Modern Sport Centre

Sisingamangaraja 7 Street block C
Lampung

Dear Sirs,
OUR NIKE MEN’S SPORT

Thank you for your latter of 19th December, 2017 requesting about our catalogue of
the completely price an also the items.
We would pleased to enclose our catalogue together with price, term and sample
products, for your review and are confident that this catalogue will provide many of the
answer you have required.
We will provide postage for purchase of 3 different products and discount of 5%.
We hope you will find our price and terms are satisfactory and look forward to having
you as our potential customer.

Your faithfully,
FOR. THE NIKE SPORT MANUFACTURERS

Hendra Syarobi
Sales Manger

Encl : Illustrated Catalogue

THE MODERN SPORT CENTRE
Sisingamangaraja 7 Street block C
LAMPUNG 36738
 THE MODERN SPORT CENTRE
Sisingamangaraja 7 Street block C
Lampung 36738

Your ref. : HS / MU 25th December, 2017

Our ref. : AM / RR

Nike Sport Manufacturers

33 Jl. Simpang Saprodi
Lampung
North Lampung

Dear sirs,

OUR ORDER NO.17

Thank you for quotation and illustrated catalogue of your product send us. As we sent
to buy 100 pairs and 3 product of men’s sport we are enclosing herewith our order no.17, but
on free trade conditions postage and discount 5% must be given.
If you can accept our order on these term, we would ask you to arrange for immediate
delivery.
We should appreciate your early attention to this order.

Your faithfully,
FOR. THE MODERN SPORT CENTRE

Arif Maulana
Chief Buyer
Encl : Order form No.17
 THE MODERN SPORT CENTRE
Sisingamangaraja 7 Street block C
Lampung 36738

Order form No. 17 25th December, 2017

Nike Sport Manufacturers

33 Jl. Simpang Saprodi
Lampung, North Lampung

Dear sirs,

Please supply the undermentioned goods :

Qty Description Colour Size Un.price Amounting

15 Shoes silver 38 - 45 Rp. 100.000 Rp. 1.500.000
25 T-Shirt blue M - XL Rp. 50.000 Rp. 1.250.000
20 Jacket black M - XL Rp. 120.000 Rp. 2.400.000
25 Futsal shoes green 38 - 45 Rp. 90.000 Rp. 2.250.000
15 wristwacth black - Rp. 80.000 Rp. 1.200.000
Rp. 8.600.000
Discount 5% Rp. 430.000
100 Term: 6 days/2.5% Rp. 8.170.000

Your faithfully,
FOR. THE MODERN SPORT CENTRE

Arif Maulana
Chief Buyer
 NIKE SPORT MANUFACTURERS
33 Jl.Simpang Saprodi
Lampung 34581 , North Lampung
INDONESIA

Your ref. : AM / RR 26th December, 2017

Our ref. : HS / MU

The Modern Sport Centre

Sisingamangaraja 7 Street block C
Lampung

Invoice No. 1917 Your Order No. 17

Qty Description Colour Size Un.price Amounting
15 Shoes silver 38 - 45 Rp. 100.000 Rp. 1.500.000
25 T-Shirt blue M – XL Rp. 50.000 Rp. 1.250.000
20 Jacket black M - XL Rp. 120.000 Rp. 2.400.000
25 Futsal shoes green 38 - 45 Rp. 90.000 Rp. 2.250.000
15 wristwacth black - Rp. 80.000 Rp. 1.200.000
Rp. 8.600.000
Discount 5% Rp. 430.000
100 Term: 6 days/2.5% Rp. 8.170.000

Term : 2 days after invoice acceptance

Delivery : by JNE EXPRESS (free shipping)

Your faithfully,
FOR. THE NIKE SPORT MANUFACTURERS

Hendra Syarobi
Sales Manger
 THE MODERN SPORT CENTRE
Sisingamangaraja 7 Street block C
Lampung 36738

Your ref. : HS / MU 28th December, 2017

Our ref. : AM / RR

Nike Sport Manufacturers

33 Jl. Simpang Saprodi
Lampung
North Lampung

Dear sirs,
OUR ORDER NO.17

Throught this letter we inform you that our order had arrived one time. However, after
we checked the product you send us, there are some damages and lack of product.
The damages and lack are :
1. Two pairs damages shoes.
2. Less two pairs of sports pants and one bag.
For the evidence, we will send you back the damage invoice products to be re-checks
by your company.
We hope in the furniture, we would not received anymore damaged an lack products
like this. If this thing happen again, we are sorry that we will cut off our cooperation contract.
Thank you for your concern. We will wait for your reply.
Your faithfully,
FOR. THE MODERN SPORT CENTRE

Arif Maulana
Chief Buyer
 NIKE SPORT MANUFACTURERS
33 Jl.Simpang Saprodi
Lampung 34581 , North Lampung
INDONESIA

Your ref. : AM / RR 29th December, 2017

Our ref. : HS / MU

The Modern Sport Centre

Sisingamangaraja 7 Street block C
Lampung

YOUR LATTER DATE 28th DECEMBER, 2017

Dear sirs,

We have received your latter of complaint dated 28th December, 2017 regarding
damages and shortage of quantity. It is probably first time that we get such complaint from a
customer regarding damages and shortage of quantity.
Where as you are our valved customer, we cannot deny any human error made by our
dispatch workers. As a large concern in the country, we have to deal with large quantity each
day and therefore a sudden error is possible. Therefore we will replace and dispatching the
shortage quantity as per your order.
We expert your co-ordination as before.
With thanks.

Your faithfully,
FOR. THE NIKE SPORT MANUFACTURERS

Hendra Syarobi
Sales Manger