Evelynne Grace Rosalem Japin

Email Address: JEveGrace@yahoo.com

CONTACT # 09264047721
Skype ID: JEveGrace@yahoo.com

PERSONAL BACKGROUND:p

BIRTHDATE: MAR. 10, 1979

AGE: 37
SEX: FEMALE
HOME ADDRESS: LOT 2 BLK. 2 FLEISHER SUBD; TALUNGON BAIS CITY NEG. OR. 6206
CITIZENSHIP: FILIPINO

EDUCATIONAL BACKGROUND:

PRIMARY: BAIS CITY PILOT SCHOOL 1992 CLASS VALEDICTORIAN

SECONDARY: SILLIMAN UNIVERSITY HIGH SCHOOL 1996
TERTIARY: SILLIMAN UNIVERSITY 2004 A.B. POL. SCI.
FOUNDATION UNIVERSITY JUNE 2006 - MAY 2007 B.S.N.
VOCATIONAL: LIFELINE INT'L CAREGIVING TRNG. CTR. 2003

SKILLS:

 Good in Microsoft applications: Microsoft Word, Microsoft Excel, Microsoft Power

Point and knowledgeable with Microsoft Visual Basic.
 Speaks English and Filipino language.
WORK EXPERIENCES:

CAREGIVER INSTRUCTOR JUNE-AUG. 2004

NEGROS MARITIME FOUNDATION, SIBULAN NEG. OR.
* Taught students the fundamental skills in caring the children and aged people. Also,
imparted the basic

CALL CENTER REPRESENTATIVE JULY 28, 2008 - Dec. 30, 2011

TELETECH-DUMAGUETE
* Give accurate information about the health care member’s benefit.
* Process and provide status on health care provider’s claim.

CALL CENTER REPRESENTATIVE MAR. 12, 2012 - JAN. 14, 2014

SPI GLOBAL-DUMAGUETE -TIER 2
* Answered to the members’ inquiries regarding their medical bills, processed payments over
the phone and sending medical records for review.

CALL CENTER REPRESENTATIVE FEB. 3, 2014 - MAR. 30, 2015

QUALFON-DUMAGUETE-SUPERVISOR'S GROUP
* Answered to customers’ questions and help resolve regarding technical issues of their
phones.

CALL CENTER TRAINEE APRIL 6, 2015 - JUNE 6, 2015

EPERFORMAX
* Helped the customers of their online orders.

OUTREACH CONSULTANT
VKPO-TANJAY
EPI Department
* Retrieved medical records from Doctors’ offices and hospitals for medical insurance’s
review.

EOS Department
BILL COLLECTOR AUG. 10, 2015 - DEC. 20, 2016
* Catered both Inbound and Outbound calls of the consumers for their phone bills. Processed
payments over the phone. Checked accounts for possible fraud and disputes.

CHARACTER REFERENCES:

Monique Bajamunde
TEAM LEADER
VKPO – EOS Department
Tanjay City

Gianne Gustico
TEAM LEADER
VKPO – EOS Department
Tanjay City

Greame Zerna
OPERATIONS MANAGER
VKPO – EOS Department
Tanjay City