Title Page No. 1 2 3 2 Industrial Profile&Company Profile 6

Project Report 2018-19 A study on barriers to the communication in Lamiya silks
TABLE OF CONTENTS
CHAPTER TITLE PAGE NO.
1 INTRODUCTION 2
 INTRODUCTION 3
2 INDUSTRIAL PROFILE&COMPANY 6
PROFILE
 INDUSTRIAL PROFILE 7
9
 COMPANY PROFILE
3 RESERCH METHODOLOGY 10
4 DATA ANALIYSIS 12
5 FINDINGS,SUGGESTIONS&CONCLUSION 21
 FINDINGS 22
 SUGGESTIONS 22
 CONCLUSION 23
BIBLOGRAPHY 24
MES Kuttipuram Page 1 Department of MBA

CHAPTER 1
INTRODUCTION

INTRODUCTION
Communication is stated to be one of the most crucial systems, which is essential to

develop in all areas. It does not matter how good the communication system is, how well
formed and well developed it is, barriers do occur within the communication systems,
whether it is an organization, communication between the family members, social network,
institution and so forth. Barriers that take place within the communication systems are very
unfortunate and unwanted, every individual wants that his functioning should be
implemented in a smooth manner without the occurrence of barriers, for instance, when a
person is discussing a vital issue with somebody, or two friends are having a friendly
conversation and a door bell rings or somebody enters then in most cases, it is displeasing.
There are number of reasons due to which these barriers take place, most of the barriers carry
a reason, for instance, if some important task is going on and a door bell rings and somebody
enters immediately, this might have occurred due to a particular reason and there are also
numerous factors which can be physical barriers, such as faults that take place in the
telephonic system, internet not working or any barriers which are random
Kinds of Barriers to Effective Communication
 Environmental and Physical Barriers–Under the environmental and physical

barriers, there have been classification of barriers as follows:
 Time – This is the barrier which is concerned with developing quicker and
speedy channels of communication. For example, when communicating with
somebody, if the process is time consuming such as mailing letters then it is a
barrier, any kind of communication whether, it is done in a formal or an
informal manner, if it is highly time consuming then it proves to be a barrier
and for efficient working, individuals need to develop a faster means of
communication such as electronic mail instead of sending letters by post.
 Space – It is vital to eliminate the unwanted distance within the
communication system, if the condition requires it, for example, it can occur
in telephonic communication. If two persons need to discuss an important
matter and one of them is in India, whereas other one is in the United States of
America, then telephonic conversation may not prove to be very effective,
then they can send each other details through the system of email.

 Place – The area, the environment where the communication is taking place
should be clear and not over-crowded. Noise pollution can be a barrier to
effective communication, this is obvious, where there is noise, and there a
person cannot efficiently communicate, therefore places and areas with lesser
people, proper ventilation is required for effective communication.
 Medium – The medium via which the process of communication is taking
place should be effective and appropriate. Communication takes place in
various forms; it is oral, written, audio, video, formal, informal, the medium
used for the purpose of communicating should be accurate, precise and
understandable.
 Semantic Barriers – When communicating with the other persons, no matter what
kind of communication means is utilized, whether it is formal or informal, it is vital to
make use of appropriate words, vocabulary and language; all kinds of communication
should reflect decency. Language and vocabulary that is used in communication
should be understandable to the persons; if a person speaks only English and a word is
used in Spanish then he may or may not understand the word, for instance, if a person
speaks only English, then it could be a possibility that he might have studied other
languages such as Spanish or French. Two or more persons when they are
communicating with each other should use a common language, so that everyone can
understand it well.
 Cultural Barriers – Communication also takes place between people belonging to
different nationalities, religions, castes, creeds, races, ethnicities etc. in other words,
when two persons are communicating with each other, and there may be differences
in their cultural backgrounds. It is vital to overcome all the barriers that might occur
within the course of communication. It is crucial to make people aware of one’s own
culture with whom they are communicating. In the form of communication, it is vital
to form an understanding and acceptance of another person’s culture.
 Psychological Barriers – In the process of communication, it is vital to understand
each other’s mindset and mental capacity; this applies in every case whether it is a
professor giving a lecture or a conversation between the employer and an employee. If
someone is communicating with the other individual or a group of individuals with an
attitude of disinterest or unwillingness then the process of communication will not be
effective. In this case, it would have believed to be that attitude of the communicators

is inappropriate for the purpose of making the process of communication effectual. It

is therefore considered crucial to overcome the psychological barriers.
 Perception of Reality – When communicating, it is important to understand various
perceptions of a situation or of an issue or a problem. There are different levels of
perceptions that are involved when communicating about a particular topic, condition,
problem, issue, situation, dilemma, stress or a concept. Lacking understanding about
different levels of perceptions may prove to be a barrier. In order to implement
effective communication, it is vital to gain the ‘perception of reality’ which means
information about facts, knowledge, figures, actuality and what is true. While
communicating, it is important to be open, flexible and transparent.

CHAPTER 2
INDUSTRIAL PROFILE & COMPANY PROFILE

INDUSTRIAL PROFILE
The textile industry is primarily concerned with the design, production and
distribution of yarn, cloth and clothing. The raw material may be natural or synthetic using
products of the chemical industry. The textile industry is among the oldest and the largest
manufacturing industries in India. It is more than a couple of centuries old and occupies a
dominant position in India’s industrial structure. The textile industry occupies a unique place
in the economy of the country by virtue of its contribution to the industrial output,
employment generation and foreign exchange earnings. It has been the “mother industry” of
the country and it has been an engine of economic growth. By its unique place of importance,
the textile industry in India is positioned to sub serve important socio-economic goals. The
origin of the textile mill dates back to 1818 when the first cotton mill was established at Fort
Gloster near Calcutta. The industry has come a long way and has grown phenomenally, many
a time against heavy odds. The industry today has grown to become the second biggest in the
world.
The Indian textile industry is one of the largest in the world with a massive raw
material and textiles manufacturing base. Our economy is largely dependent on the textile
manufacturing and trade in addition to other major industries. About 27% of the foreign
exchange earnings are on account of export of textiles and clothing alone. The textiles and
clothing sector contributes about 14% to the industrial production and 3% to the gross
domestic product of the country. Around 8% of the total excise revenue collection is
contributed by the textile industry. So much so, the textile industry accounts for as large as
21% of the total employment generated in the economy. Around 35 million people are
directly employed in the textile manufacturing activities. Indirect employment including the
manpower engaged in agricultural based raw-material production like cotton and related trade
and handling could be stated to be around another 60 million. A textile is the largest single
industry in India (and amongst the biggest in the world), accounting for about 20% of the
total industrial production. It provides direct employment to around 20 million people.
Textile and clothing exports account for one-third of the total value of exports from the
country. There are 1,227 textile mills with a spinning capacity of about 29 million spindles.
While yarn is mostly produced in the mills, fabrics are produced in the power loom and
handloom sectors as well. The Indian textile industry continues to be predominantly based on
cotton, with about 65% of raw materials consumed being cotton. The yearly output of cotton

cloth was about 12.8 billion m (about 42 billion ft). The manufacture of jute products (1.1
million metric tons) ranks next in importance to cotton weaving. Textile is one of India’s
oldest industries and has a formidable presence in the national economy in as much as it
contributes to about 14 per cent of manufacturing value-addition, accounts for around one-
third of our gross export earnings and provides gainful employment to millions of people.
They include cotton and jute growers, artisans and weavers who are engaged in the organized
as well as decentralized and household sectors spread across the entire country
The Kerala textile industry ranks second among the traditional

industries of the state in them of providing employment. Spinning is the largest sector in the
textiles industry in Kerala. There are 17500 weavers in Kerala, including the co-operative and
private sector. The handloom industry of Thiruvananthapuram and Kannur and in some parts
of Kozhikode, Palakkad, Trissur, Ernakulum, Kollam, Kasaragod and employees about
100000 people. Kerala has 58400 handlooms and 5500 pow looms. Around 94% of the total
numbers of looms are under the cooperative sector, the rest being under industrial
entrepreneurs. The overall production of handloom cloth by handloom industry of Kerala was
25.55 million meters in 2010-2011, valued at US$ 40. OO million

COMPANY PROFILE
LAMIYA SILKS, KUNNAMKULAM
Lamiya silk is one of the best textile groups in Kerala. The first textiles showroom of
Lamiya silks was started in 1986 at moonnupeedika, Trissur district, Kerala. They are doing
textiles business for last 25 years. They are dealing with the trading of readymade garments,
textiles and cosmetics items. Their showroom with 1500 to 2000 square feet space each,
which are located at various district of Kerala state. They have achieved this milestone by
providing excellent services and product quality. Their main motto is supplying quality and
branded items with lowest price according to the satisfaction of their customers. They have
14 large retailer’s textiles showroom in Kerala. Those are situated in palarivattam,
monnupeedika Calicut, thripayar, Thrissur, tirur and Malappuram. 14th showroom of Lamiya
silks was started at kunnamangalam, Calicut. One of the branches of Lamiya silks in
kunnamkulam was established on 9th AUG 2012.there are more than 100 employees working
in this shop and more than 500 in whole Kerala. Most of their customers are from
Malappuram, Thrissur, Ernakulum, Calicut and Palakkad district of Kerala states.
Lamiya silks have earned a phenomenal success in the world of textiles. They further
strive to acquire distinction in the textile industries by attaining the position of a market
leader. They also look forward to establish standards of quality and adopt modern strategies
in order to make their way to the summit

CHAPTER 3
RESEARCH METHODOLOGY
.
RESEARCH METHODOLOGY
Research means a search for facts-answers to questions and solutions to problems. It

is purposive investigation. A research can be defined as a scientific and systematic search for
pertinent information on specified topic. The data collected for analyses is in primary manner
from LAMIYA SILKS, KUNNAMKULAM. This study is done by conducting a survey with
the employees.
SAMPLE SIZE
In this study 10 respondents are used for collecting data.
OBJECTIVES OF THE STUDY
 The project aims at understanding barriers to the communication in Lamiya Silk

textiles.
SOURCE OF DATA COLLECTION
PRIMARY DATA
For this purpose I met Mr.Jabar manager of Lamiya Silks, Kunnamkulam and I
interviewed him. Also collect required data from employees through the survey structured
questionnaire.
SECONDARY DATA
These are the data that have already been passed through the statistical process.
Secondary data for this study was collected to a small extent going through brochures, files,
etc. Various documents, articles and reports were reviewed.
TOOLS FOR DATA ANALYSES AND INTERPRETATION
A. Statistical tool
 Simple percentage method
B. Presentation tool
 Graph
 Tabulation

CHAPTER 4
DATA ANALYSIS & INTERPRETATION

DATA ANALYSIS
1. Most of the information I receive on a daily basis comes from my manager
Options Number Respondents Percentage
Strongly Disagree 7 70
Disagree 2 20
Agree 1 10
Strongly Agree 0 0
Not Applicable 0 0
70%
70
60
50
40
Percentage
30
20%
20
10%
10
0% 0%
0
Strongly Disagree Agree Strongly Not
Disagree Agree Applicable
Interpretation
It is understood that 90% of the employees will not get information in daily basis. The
manager only communicate directly with the employees if he want to say something
directly to the employees otherwise the communication is done by passing information to
the lower level of management and then it pass to the employees.
2. Is your ideas are frequently pass to the top management?

Disagree 3 30
Agree 4 40
Strongly Agree 1 10
Not Applicable 0 0

Not Applicable
0%
Strongly Agree
10%
Agree
40% Percentage
Disagree
30%
Strongly Disagree
20%
0 10 20 30 40 50
Interpretation
Here it is clearly understood that the suggestions and ideas by 50% of the employees are
directly communicate with the manager but another 50% of the employees do not pass their
ideas with the top management
3. I share information with my co-workers which are critical to the success of our company?

Disagree 0 0
Agree 8 80
Strongly Agree 2 20
Not Applicable 0 0
Not Applicable
0%
Strongly Agree
20% Percentage
Agree
80%
Disagree
0%
Strongly Disagree
0%
0 20 40 60 80 100

Interpretation
From the above information it understood that the there is a good relationship is
maintained by the co-workers they share information.
4. I receive most of the information which I need through informal channels.

Disagree 1 10
Agree 6 60
Strongly Agree 1 10
Not Applicable 0 0
Not Applicable
0%
Strongly Agree
10%
Agree
60% Percentage
Disagree
10%
Strongly Disagree
20%
0 10 20 30 40 50 60 70
Interpretation
From the graph it understood that 60% of the employees get information through
informal channels only 30% of employees get information through formal channels.
5. My department readily shares information to the other department.

Disagree 0 0
Agree 7 70
Strongly Agree 3 30
Not Applicable 0 0

Not Applicable
0%
Strongly Agree
30%
Agree
70% Percentage
Disagree
0%
Strongly Disagree
0%
0 20 40 60 80
Interpretation
It is clearly understood that the each department readily share their information to the
other department. That means there is god communication network is present between the
departments.
6. Most of the meetings I attend are informative.

Disagree 2 20
Agree 1 10
Strongly Agree 1 10
Not Applicable 6 60
Not Applicable
60%
Strongly Agree
10%
Agree
10% Percentage
Disagree
20%
Strongly Disagree
0%
0 10 20 30 40 50 60 70

Interpretation
From the information give above it is clearly understood that the majority of
employees not attend a meeting in the company so they do not know that while the meeting is
informative or not.
7. In order to share ideas or information with top management I must go through my

manager.

Disagree 2 20
Agree 5 50
Strongly Agree 1 10
Not Applicable 1 10
Percentage
10% 10%
10%
20% Strongly Disagree
Disagree
Agree
Strongly Agree
50% Not Applicable
Interpretation
The manager helps the employees to share their ideas and information to the top
management. From the above data 50% of the employees depends the manager to
communicate with the top level of management.

8. Most of the information passing from each department is accurate and informative.

Disagree 4 40
Agree 5 50
Strongly Agree 0 0
Not Applicable 0 0
50%
50
45 40%
40
35
30 Series 1
25
Column1
20
Column2
15 10%
10
5 0% 0%
0
Interpretation
From the above graph 50% the respondents saying that some of the information is not
accurate and other 50% of the respondents agree with that they get accurate and informative
data from each department.
9. All the information receives from the co-workers are accurate.

Disagree 4 40
Agree 3 30
Strongly Agree 2 20
Not Applicable 0 0

Not Applicable
Strongly Agree
Agree
Percentage
Disagree
Strongly Disagree
0 10 20 30 40 50
Interpretation
It understood that all the information passing between the co-workers are not informative and
accurate.
10. I receive the information the information I need to perform my job in a timely manner.

Disagree 3 30
Agree 6 60
Strongly Agree 0 0
Not Applicable 0 0
60%
60
50
40
30%
30
Percentage
20
10%
10
0% 0%
0

Interpretation
From the above information 60% employees agree that they get information in appropriate
time and 40% of the employees disagree with that.
11. Do you think the communication in this organization is effective?

Very Ineffective 0 10
Somewhat Ineffective 2 30
Neither Effective Nor 4 60
Ineffective
Effective 3 0
Extremely Effective C 1 0
Effective
Neither Effective Nor

Ineffective
Percentage
Somewhat Ineffective
Very Ineffective
0 10 20 30 40 50
Interpretation
From the above data it clearly understood that 20% of the employees saying that the
communication is ineffective and 40% of the employees do not know whether the
communication in the organization is effective or not and other 20% saying that the
communication in the organization is effective.

CHAPTER 5
FINDINGS, SUGGESTIONS & CONCLUSION

FINDINGS
 Majority of the employees do not get information in the daily basis that means they do
not get the information at the correct time of action.
 Only half of the workers pass their ideas and information directly to the top
management other half keep silent. If there is any distraction while communicating
with the top management some of the employees depend the middle management to
pass their information to the top management.
 The co-workers communicate information between them but it is not effective,
sometimes the communication may be grapevine.
 Some of the workers use mobile phone while working time and employees mainly get
information through informal channels.
 The mobile phones keep ringing or vibrating if they have set to silent instead of
switching it off. Most of the meeting attend by the employees is not informative and
too many others talking at the same time.
 Each department communicates each other for passing their important information
sometimes it may appears wrong.
 The temperature of the room is very high the air conditioning is not working properly.
SUGGESTIONS
 By using a whatsapp group the top and middle level manager can pass their
information in daily basis. Then the management will get feedbacks and daily
information directly through the group which improves effectiveness of the
communication.
 Only use mobile phones in break times avoid it in the working time.
 Management must keep employees well informed and encourage feedback and reduce
hierarchical levels and increase departmental interaction and communication.
 Interact with employees at all levels of the business. Management can better
understand the day-to-day activities of the business if they interact directly with
employees.

CONCLUSION
Communication is a process beginning with a sender who encodes the
message and passes it through some channel to the receiver who decodes the message.
It is a process by which people exchange information and ideas between one another
using a common structure of language through words, signs, symbols, body language
and behavior. Communication is fruitful if and only if the messages sent by the sender
are interpreted with same meaning by the receiver. If any kind of disturbance blocks
any step of communication, the message will be destroyed. Due to such disturbances,
managers in an organization face severe problems. Thus the managers must locate
such barriers and take steps to get rid of them. There are several barriers that affect
the flow of communication in an organization. These barriers interrupt the flow of
communication from the sender to the receiver, thus making communication
ineffective. It is essential for managers to overcome these barriers.

CHAPTER 6
BIBLIOGRAPHY

BIBLIOGRAPHY
WEBSITE
 www.google.com
 www.wikipedia.com
 www.managementhelp.org.com

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Project Report 2018-19 A study on barriers to the communication in Lamiya silks

CHAPTER TITLE PAGE NO.

MES Kuttipuram Page 1 Department of MBA

MES Kuttipuram Page 2 Department of MBA

Communication is stated to be one of the most crucial systems, which is essential to

Kinds of Barriers to Effective Communication

 Environmental and Physical Barriers–Under the environmental and physical

MES Kuttipuram Page 3 Department of MBA

MES Kuttipuram Page 4 Department of MBA

is inappropriate for the purpose of making the process of communication effectual. It

MES Kuttipuram Page 5 Department of MBA

MES Kuttipuram Page 6 Department of MBA

MES Kuttipuram Page 7 Department of MBA

The Kerala textile industry ranks second among the traditional

MES Kuttipuram Page 8 Department of MBA

LAMIYA SILKS, KUNNAMKULAM

MES Kuttipuram Page 9 Department of MBA

Research means a search for facts-answers to questions and solutions to problems. It

In this study 10 respondents are used for collecting data.

OBJECTIVES OF THE STUDY

 The project aims at understanding barriers to the communication in Lamiya Silk

SOURCE OF DATA COLLECTION

TOOLS FOR DATA ANALYSES AND INTERPRETATION

MES Kuttipuram Page 11 Department of MBA

MES Kuttipuram Page 12 Department of MBA

2. Is your ideas are frequently pass to the top management?

Options Number Respondents Percentage

MES Kuttipuram Page 13 Department of MBA

Options Number Respondents Percentage

MES Kuttipuram Page 14 Department of MBA

4. I receive most of the information which I need through informal channels.

Options Number Respondents Percentage

5. My department readily shares information to the other department.

Options Number Respondents Percentage

MES Kuttipuram Page 15 Department of MBA

6. Most of the meetings I attend are informative.

Options Number Respondents Percentage

MES Kuttipuram Page 16 Department of MBA

7. In order to share ideas or information with top management I must go through my

Options Number Respondents Percentage

MES Kuttipuram Page 17 Department of MBA

Options Number Respondents Percentage

9. All the information receives from the co-workers are accurate.

Options Number Respondents Percentage

MES Kuttipuram Page 18 Department of MBA

Options Number Respondents Percentage

MES Kuttipuram Page 19 Department of MBA

11. Do you think the communication in this organization is effective?

Options Number Respondents Percentage

Neither Effective Nor

MES Kuttipuram Page 20 Department of MBA

MES Kuttipuram Page 21 Department of MBA

MES Kuttipuram Page 22 Department of MBA

MES Kuttipuram Page 23 Department of MBA

MES Kuttipuram Page 24 Department of MBA

MES Kuttipuram Page 25 Department of MBA

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