Pedro Hernandez is an information technology professional with skills in TCP/IP, WAN, VPN, Citrix, Active Directory, Powershell, Symantec, Microsoft Authenticator, Zenoss, Nagios, hardware and application troubleshooting. He has a bachelor's degree in IT networking and telecommunications from Fort Hays State University and certifications from Cisco and CompTIA. Pedro has over 5 years of experience in technical support, data, compliance, and documentation roles.
Pedro Hernandez is an information technology professional with skills in TCP/IP, WAN, VPN, Citrix, Active Directory, Powershell, Symantec, Microsoft Authenticator, Zenoss, Nagios, hardware and application troubleshooting. He has a bachelor's degree in IT networking and telecommunications from Fort Hays State University and certifications from Cisco and CompTIA. Pedro has over 5 years of experience in technical support, data, compliance, and documentation roles.
Pedro Hernandez is an information technology professional with skills in TCP/IP, WAN, VPN, Citrix, Active Directory, Powershell, Symantec, Microsoft Authenticator, Zenoss, Nagios, hardware and application troubleshooting. He has a bachelor's degree in IT networking and telecommunications from Fort Hays State University and certifications from Cisco and CompTIA. Pedro has over 5 years of experience in technical support, data, compliance, and documentation roles.
Works well independently or in a group setting, providing
SKILLS all facets of computer support such as troubleshooting, TCP/IP / WAN / VPN root cause analysis, and reporting. In-depth knowledge Citrix XenApp / AppCenter / Director and understanding of numerous software packages and MS Active Directory / cmd.exe / Powershell operating systems. Skilled in providing customer and end- Symantec Endpoint Protection / Altiris Console user help desk support. Easily identifies and resolves Microsoft Authenticator / RSA Zenoss / Nagios technical issues and concerns. Excellent communication Application troubleshooting and presentation capabilities. Experienced at performing Hardware troubleshooting compliance monitoring, reviewing and assessing data for compliance purposes, and elaborating detailed reports EDUCATION
FORT HAYS STATE UNIVERSITY
EXPERIENCE Bachelor's Degree IT Networking and Telecommunications 2019 IOC TECHNICAL SUPPORT Secure-24, Southfield MI CISCO NETWORK ACADEMY 2018 - Present Cisco Certified Network Associate course 2019 DATA SPECIALIST GLOBAL IT ACADEMY Michigan Works, Detroit MI CompTIA A+ course 2015 - 2018 2018
SENIOR COMPLIANCE ANALYST
First Recovery Group, Southfield MI 2014 - 2015 LANGUAGES
COMPLIANCE DOCUMENTATION ENGLISH
SPECIALIST SPANISH First Recovery Group, Southfield MI GERMAN 2013 - 2014