You are on page 1of 2

Enexis

CUSTOMER CASE STUDY

Over $1,000,000 USD saved annually


through advanced Asset and Application
Portfolio Management
Enexis, formerly Essent Network, achieve significant savings by
Enexis implementing a robust CMDB and creating a unique reporting
www.enexis.nl interface
Country The Netherlands
Industry Sector Energy
Enexis, formerly known as Essent Network before Another challenge was to gain control and divide
Key Statistics 2009, has for more than 100 years, managed the costs between the 2 companies: internal costs
the energy network 24 hours a day throughout to support the infrastructure, as well as the external
ƒƒMaintains infrastructure for over 2.6
seven provinces in the North, East and South of costs of the outsourcers. Technical infrastructure is
million customers
The Netherlands. It takes care of the safe supply of mostly hosted at IBM.
ƒƒ6,000 configuration items
gas and electricity from the energy provider to the
ƒƒ4,500 users supported
customer. Enexis is responsible for the connections In 2010, all technical support was handed
of approximately 2.6 million households, companies over to Getronics (provider of information and
Key Challenge and governments. Continuously working on a better, communication technology solutions and service).
smarter and more efficient network to prepare for the There are also some smaller contractors for technical
ƒƒSplitting Essent into 2 parts, by future, Enexis’ energy network is one of the best in The applications management, program work, etc. The
dividing their entire, complex IT Netherlands and employs around 4,500 people. challenge thus was to establish exactly which assets
infrastructure
were serviced, by whom and when, and which
ƒƒGetting control of application
portfolio, costs related to hardware In 2008, Essent started the process of merging of the 2 companies they actually belonged to.
and software with the German energy provider RWE. In order
ƒƒCreate a control mechanism to to ensure that the network elements (the actual gas Strategy - Create a CMDB, providing
manage the performance and cost and electricity infrastructure) stayed in Dutch hands,
of outsourcers control over the IT infrastructure and
Essent was required by the Dutch government to split
the company, and thus the entire IT infrastructure, into ensure improved cost management
2 parts: In order to unravel and understand the infrastructure
Key Strategy spread around the different data centers, Enexis
ƒƒGain control over the assets and ƒƒEssent Network, B.V. was renamed Enexis, and had to gain full control over their IT environment:
software via the CMDB in order to is responsible for the infrastructure to distribute hardware and software, the interdependencies
split up the systems and reduce costs power and gas to customers between the Configuration Items (CIs), as well as
ƒƒHet, the commercial part, which actually linking them to the services provided to the business.
In order to gain the control required for splitting up
Key Benefits/Results produces and sells electricity and gas kept the
the systems, it was decided to use the Configuration
name Essent
ƒƒAchieved significant savings of Management Database (CMDB) provided by
over $1,000,000 USD through assyst, the IT Service Management (ITSM) solution
managing the use of equipment and Challenge - Efficiently divide by Axios Systems.
optimized application management
ƒƒGained control over the
company’s entire IT infrastructure
Frans Musters, Service Manager / Information
performance and cost of outsourcers Enexis has no IT department as such, their entire
by creating a connection (interface) Analyst at Enexis, has been using assyst since
between the assyst CMDB and an infrastructure is outsourced. Instead, it uses the 2002. Over several years, the number of systems
external CMDB to ensure that both Department of Information Management with 130 and applications has grown quickly. Around
contain the same information, and employees, which operates as a coordination center 500 applications are currently in use at Enexis.
are updated on a regular basis between the different business units and outsourcers.
ƒƒImproved business approach by This ensures that the business is adequately
enabling line managers to control
provisioned with the services required, and
the impact and costs of their actions
that the costs of these services are aligned
ƒƒA reporting environment was
created for managers to benchmark to market conditions.
their costs with similar departments
and learn how to manage their As a consequence of the organizational
costs better. Special workflows split, Essent decided to hand over
were established to empower
line managers to install or cancel responsibility of network management
the use of applications in their activities to the independent company,
department Enexis. One of the main challenges of
2008 and 2009 was thus to split up
the IT systems of the former Essent into
2 companies, all within 18 months.

CCS enexis US v1.0


www.axiossystems.com
Enexis
CUSTOMER CASE STUDY

Frans Musters explains: “Of these applications, 33 To illustrate, Musters makes a comparison between Improved business approach
are still shared with our former Head Office. There two regions that have exactly the same set of by enabling line managers to
is also SAP HR, our purchasing system, business responsibilities: “Now you can put two department control the impact and cost of
warehouse applications, etc. which all interface with managers in front of each other to discuss why their actions
each other. We had to split all of these systems up they are using a different number of applications
completely and assign the support costs to one of the for exactly the same work. Thus, assyst prompts Enexis now has the ability to run a
2 companies. That became some project indeed!” managers to think about the use of software in report on different departments, to
their departments and the costs associated with compare what is in use and what
The first step was to gain control over the existing this.” they should have according to the
portfolio of applications. When one single source internally set standard; everything
of information was created, it provided a sufficient assyst also generates reports from application is measured in percentages.
backbone for the splitting up of the systems. For each monitoring tools, which gives management an “During the management meetings,
application, information on the versions that were effective way to monitor the use of applications/ the department managers are
being used could be requested, and additional details, licenses in their departments, and ensure that no encouraged to check the use of
such as installation date, information on licenses, user applications are paid for but not in use. equipment more closely. The business
details and interfaces it had with other applications. found this approach extremely
“A manager can run a report with an overview of useful,“ Musters explains.
Another important step was to ensure that the workplaces that have not been in use for 4 weeks
information on hardware received from the outsourcer or longer. Then they can analyze whether this is When asked whether a change in
who serviced it, matched that of Enexis. This was caused by sickness, or maternity leave, or if it is behavior among middle-management
a PC that is no longer used.” was noticeable, Musters concluded
essential to split the service costs.
Frans Musters that upper management was
“What we do now is collect data from all information Service Manager / Information Analyst very enthusiastic about the new
sources which have been integrated into a federated, Enexis approach. “The possibility to save
regularly updated database”, tells Musters. “As an on unnecessary costs was greatly
example: the information on users is imported on a Through better management of equipment, Enexis appreciated. This has only been
daily basis from SAP HR into assyst. Additionally, we was able to significantly reduce the number of PCs possible by gaining control over
get daily reports on workplace administration from it used. Information about the users is imported data, generating clear reports and
IBM, our outsourcer. Applications are run regularly on from SAP HR to assyst where it is linked to the
enabling managers to cancel the
all the workstations software inventory and metering. redundant services. For this we
hardware.
This ensures that the manager gets an overview needed a good system, such as
of PCs which are serviced in his department.” If that is the case, specific workflows have been
assyst.”
established within assyst to empower the manager
Given the scale of the business, it was seen to be to cancel the workplace by simply pushing one Through this combination of solutions,
more effective to move away from the centralized button. Subsequently the outsourcer is informed that Enexis is getting the maximum
management of equipment, and instead give control this equipment no longer needs to be supported. out of assyst’s flexibility, namely
to line managers. “The line manager simply needed The interface between the assyst CMDB and through the import and reporting
the tools to know exactly which items were assigned the outsourcers CMDB updates information on a functionality. Both the CIO and the
to a particular name, which applications were in use regular basis and ensures that Enexis only pays for CFO of Enexis have shown great
by their staff, what the costs involved were and how equipment that is actually being used. “When the interest in this approach to manage
frequently they were being used, etc.” The reports CMDB project was initiated, we discovered that costs of outsourced IT services.
developed using assyst provide this information, there were 800 more PCs than employees in the
enabling the decision-makers to carry out a fast scan company”, Frans Musters explains, “This number
of all applications which are not being used over a has been reduced dramatically, which means
period of time. As a result the manager is then able to we are achieving significant savings with service
‘click away’, and cancel the use of such applications costs, applications, support, etc.”
directly from the report. “The manager sees the impact
his decision has on costs directly - a couple of days Gained control over the performance
later he can run a report on costs and see that they and cost of the outsourcers
have decreased.”
Another cost saving has been achieved through
better management of outsourcers.”When Axios in Energy
Benefits – Achieved savings on negotiating a contract, we need to establish how Axios has been providing ITSM
managing the use of equipment and many applications the outsourcer will service per solutions to the energy industry
optimized Application Management year. If the information on applications/licenses is for more than 20 years. assyst,
not clear, the outsourcer will try to set the number is a fully integrated, out-of-the-
By putting together a comprehensive CMDB, Enexis box solution, available in on-
as high as possible. It is hard to estimate how
gained comprehensive visibility on all applications premise and SaaS models, which
much money we were losing before we had full helps organizations optimize IT
and equipment in use which, in combination with all control over the number of applications, PCs and infrastructure efficiency, reduce
the information that is held within the assyst CMDB, users, but now we are in a much stronger position overheads and lower the total
has allowed Enexis to achieve more than $1,000,000 when negotiating the contracts”, Muster explains. cost of IT ownership. Our focus on
USD savings per year. helping companies deliver top-line
value has been well demonstrated
in the energy sector with customers
including MidAmerican Energy,
Qatar Petroleum and TOTAL.

www.axiossystems.com