sector

Customer Experience
FINANCE

Norwich Union Insurance

for Asset & Configuration Management

Norwich Union is the largest insurer in the UK and is part of Aviva, the world's
fifth–largest insurance group which has around £240 billion of assets under
management. Aviva has 51,000 employees serving 30 million customers worldwide .

The requirement “ T h e assyst solution has

Norwich Union was undergoing a technology acted as the key enabler
standardization program for desktop and network for sustained annual six
technology. The decision was taken to implement an Asset figure financial savings by
Management solution to provide them with a single source the ability to track assets,
of IT Asset information, as well as help them meet their specification and
regulatory and software compliance requirements. This suitability for re–use.”
would also be the first positive steps Norwich Union would
Richard Oliver
take towards an ITIL (IT Infrastructure Library) aligned IT IT Change & Configuration Manager
Norwich Union
Service Management structure.

The solution
After rigorous assessment of potential suppliers, Norwich
Union selected Axios Systems' IT Service Management
solution, assyst. The Asset and Configuration
Management functionality within assyst offered cradle
to grave tracking of assets and their relationships as
well as a strong alignment to ITIL. Axios' 'partnership'
approach to customer relationship also impressed
Norwich Union.

over - the implementation

 Customer Experience
The implementation
The assyst solution was successfully implemented in a logically phased
Insight
approach, in close partnership with Axios Global Services.

“It was essential for us

to be able to work in
close partnership with
the supplier of such a
business critical
application.”

Richard Oliver
IT Change & Configuration Manager
Norwich Union

The benefits
• Superior asset visibility
• Tighter control of IT infrastructure
• Removal of IT obsolescence
• Reduced IT cost of ownership
• Support for software audits
• Better use of IT resources through asset re-use
• Improved IT user satisfaction
• Solid foundation for a strategic move towards ITIL aligned
Organization
IT Service Management strategy
• Improved staff efficiency