Lori Gagnon

www.linkedin.com/in/lori-gagnon  https://lorigagnon.weebly.com

OBJECTIVE
Senior marketing major at highly ranked university seeking full-time position upon graduation in May 2019 to
utilize strong customer service, communication, and marketing skills to increase your company’s customer
satisfaction ratings.

EDCUATION
JAMES MADISON UNIVERSITY  Harrisonburg, VA (May 2019)
Bachelor of Business Administration (BBA) in Marketing  3.5 Major GPA

WORK EXPERIENCE

Student Manager 09/2017 to Present

Forbes Center for the Performing Arts
 Promoted to student manager position 3 months after hired as student assistant.
 Exuded proficient customer service skills through in person and phone ticket sales.
 Effectively managed up to 3 student assistants during day and night performances.
 Reconciled end of cash and credit card receipts to ensure accuracy with computer report.

Sales Associate 05/2018 to 08/2018

The Gap
 Employee of the Month for the month of August.
 Drove customer loyalty by opening Gap cards and capturing emails.
 Worked with customers to identify needs and ensure an exceptional experience.
 Upheld operational and visual sales floor standards.

Shift Leader 05/2016 to 08/2017

Tropical Smoothie Café
 Maintained high standards of customer service during high-volume, fast-paced operations.
 Worked independently as well as interchangeably with 12 other team members.
 Oversaw completion of closing duties by crew members.
 Effectively handled customer issues to provide pleasant experience.

SKILLS
 Marketing Plan Development  Market Segmentation
 Problem-solving  Qualitative Market Research
 Microsoft Office  Organization

MARKETING CERTIFICATIONS
 HubSpot Academy Inbound Marketing Certification (09/18 – 10/20)
 HubSpot Academy Email Marketing Certification (11/18 – 12/20)
 Hootsuite Platform Certification (Issued 03/19)
 HubSpot Academy Social Media Certification (04/19 – 05/21)