Shibbu Parmar

VARANASI,India,221005 | 7905305197, | shibbuparmar21@gmail.com

Career Objective
To pursue a dynamic and challenging career with an organization of repute which gives value addition to the
organization as well as offers an opportunity to enhance professional skills while getting a high level of satisfaction
and recognition.

Experience
SENIOR KEY ACCOUNT MANAGER | 10/2019 - Current
OYO Hotel and Homes Private Limited - Gurgaon
Responsible for onboarding the maximum number of clients,each month for the company.
Handling different operational campaigns, majorly controlling Revenue Leakage.
Resolving key client issues and complaints.
Strategic planning to control Revenue Leakage to increase overall Revenue.
Coordinate with other departments in the organization to facilitate clients' requests.
Responsible for P & L of accounts.
Responsible for cross-sales of products in my accounts.
Objection handling and escalations handling experience.
Review of process from a business Continuity and Risk Management stand point.
Top -performer of the month for 3 months in a row.

SERVICE ACCOUNT MANAGER | 09/2018 - 10/2019

Rivigo Services Pvt Ltd. - Gurgaon
Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
Responsible for generating demand from transporters and end clients.
Ensuring that the accounts are transacting on the daily basis.
Maintaining all pilots' details in ERP and updating his uploading documents.
Handling escalation and coordinating with the sales ( field) and operation team to provide end-to-end solutions
for a better customer experience.
Responsible for handling key account (Patanjali, HTC, gsk) vehicle fulfilment.
Coordinating with field person RM, TSM for vehicle placement or client issue regarding trip payment or pod etc.
Managing potential client both on-demand and supply side in all regions as a key account.

LOGISTICS OFFICER | 09/2017 - 08/2018

Transport Corporation Of India - Bangalore
Develop a growth strategy focused both on financial gain and customer satisfaction.
Conduct research to identify new markets and customer needs.
Arrange business meetings with prospective clients.
Keep records sales, revenue,invoices etc.
Provide trustworthy feedback and after-sales support.
Build long-term relationships with new and existing customers.

INTERN | 06/2016 - 08/2016

Outlook Publishing (India) Pvt. Ltd.
Coxed and convinced customers to take subscriptions.
Convert prospects into potential customers.
 Mine customer database from different websites and find out the tools to improve sales.
Understand the consumer's preference, and handle customer complaints.

Core Qualifications
Negotiation Complaint management
Business development Experience working with senior decision-makers
Sales and marketing Plan work & meet deadlines

Education
School Of Management Science (SMS) - Varanasi, UP | MBA
HR & Marketing, 2017

Banaras Hindu University - Varanasi, UP | Graduation

Sociology, 2014