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Question 2
b. Thin vs thick applications:
Thin: all products of Saleforce and sugar CRM that run within a browser and does not
need to be preinstalled
Thick: an application program that must be preinstalled on the client; two companies
have already had applications on smartphone
Saleforce: AppExchange: tools for sales, customer service, marketing, IT, human
resources
Sugar CRM: SugarExchange: many suitable apps in most of the categories