Professional Documents
Culture Documents
Session No. 1
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Say something about the picture.
What is the bartender doing?
By doing such thing, do you think it can help to the business? Why or why not?
C. Analysis Do you think it is easy to be a bartender?
( _10__ minutes) How can it contribute to the growth of the business?
What are the tools and equipment in the bar?
D. Abstraction Bar Tools and Equipment List
( _60__ minutes)
Behind the bar, you need a lot of bar tools and equipment, often more than
you think, especially if you want to be perceived as a professional. Most bars
will have the essential equipment, such as shakers and bottle openers, but
depending on where you work, they may not provide all the things that make
your job easier. Aside from the most common items (bottle opener, wine key,
shaker), there is a whole list of other tools and things that are useful behind
the bar. Now this list is what you as a bartender should bring to work, not the
things that should be naturally supplied by the restaurant/bar. The key
reason for all of this stuff is that it will make your life easier, and it will help
increase your income, believe it or not. A lot of the stuff on this list is there to
help your guests have a better experience, and in return, they will reward
you with better gratuities.
This list is relatively long, but surprisingly you can fit everything into a small bag. I use
a shaving kit bag that has three compartments to provide for a little organization. The
only problem, if you are a guy, is that your “kit bag” will eventually be referred to as a
“murse” or “man-purse” by some dork, but you’ll learn to live with it because work will
be easier and your tips will be higher.
Photo: Bartending tools
Below are the list of essential cleaning equipment that every bar owner must
know and must have in order to make the bar clean:
1. Glass Washers & Sink Accessories – These equipment are vital in cleaning since
customers use glasses to drink liquor and wine. Bar sinks must also be clean in order
not to house harmful bacteria in them. Scrutiny in cleaning glasses and sinks after use
must be done in order not to jeopardize guests and customers.
2. Cleansers and Sanitation Wipes – These are also important in order maintain
proper hygiene inside a bar. It’s not a guarantee that when bar dishes are washed
with soap and water, it’s clean already that is why the use of cleansers and sanitation
wipes is recommended.
3. Trash bins – Every establishment has its trash bins where people throw garbage.
These should be placed in strategic locations in order to minimize littering
everywhere.
4. Floor Sweepers and Vacuum – These usually require electricity for it to function
well and also a must have in order to keep the bar clean without exerting too much
effort with regards to manpower. The rush of people coming inside a bar suggests that
cleaning should be done quickly.
5. Bar Towels – It’s a good thing to make your guests feel comfy whenever they want to
pee or wash their face after a night full of enjoyment. Bar towels must be kept in place
for customers to use them whatever the situation is.
6. Floor Drain Brush – For those bars with floor drains, it’s impractical not to clean
such for it could be a possible breeding ground for harmful bacteria.
7. Restroom Cleaning Equipment – Touch-free restroom cleaning equipment like the
ones developed by EDIC brings a new way to easily clean bar restrooms like a pro.
8. Pest Control Equipment – In order to complete the list, these equipment must also
be considered by the bar owner for the reason that it completely prevents pests from
entering the bar. Pests like mosquitoes, rats, flies, and cockroaches are big “No-No’s”
to any place especially indoors that is why it is recommended to install pest control
equipment inside bars and pubs.
There are numerous equipment available in the market today. Some have evolved
and have been developed in order to make cleaning easy. Who wants a dirty place by
the way? It’s improper for bars to operate yet the environment is not properly cleaned.
Of course it’s a must to have a regular cleaning schedule in bars or pubs in order to
achieve a clean place. It would be useless to have these cleaning equipment without
a regular cleaning done. A schedule must be put into place so that the bar will be able
to attain its desired cleanliness. After all, customers’ first impressions last.
Since business owners promote customer satisfaction, these equipment must be
placed intact in order to achieve its goal of having a neat environment that’s
comfortable and well-ventilated.
Your busiest shifts are the times you will be able to make the most concentrated
amounts of income. So, it makes sense to be prepared for these busy shifts. As a
general rule,
Your busiest shifts are going to progress and ‘flow’ a hundred times better if you plan
them strategically. If you invest time and energy at the start of your shift into
planning and checking that every element of your bar is ready, chances are things will
run like clockwork. Be prepared for anything. Have a ‘plan B’ (and ‘plan C’) in case
things go awry.
2. Your staff will know and understand all the information they need to work the
shift, and
If you remove all possible problems at the beginning of your shift (and be prepared as
possible for unforeseen problems), you’ll be freed up later on to deal with other
issues, should they arise.
Planning ahead may also even let you enjoy your evening!
I have mentioned in earlier chapters that planning is an activity worth every second
of time spent on it. Listed below is a basic framework (and template) of what
to do and check before (and during) a busy shift – hopefully with this framework in
mind, you can fine-tune your planning and preparation to deliver a smooth and
professional night of entertainment to your guests.
If you are a ‘hands on’ frontline bar manager, the following guide is for you:
Before your shift starts, make sure you are personally ready to work your shift. Are
you prepared with the tools you need to make things happen (A pen, waiter’s friend,
beer opener, cigarette lighter, good mood, clean clothes etc.)? Make sure you don’t
need to run back to your bag to get something you forgot when you arrived. Basically,
before your shift starts, make sure you are 110% self-organised. Eat before you get to
work, so you aren’t making decisions on a hungry stomach. Basically, lead by
example and be prepared to start work as you expect your staff to be prepared.
Beginning of shift
At the beginning of your shift, complete the following tasks to ensure your team and
venue are prepared:
Check you have sufficient stock available to cover your shift (if you cannot
get stock delivered over the weekend, check you have sufficient stock for the
whole weekend). This includes:
Dry stock
Wet stock
Fill out a ‘shift management sheet’ which clearly explains which sections of
your venue your staff will be working in (this is beneficial for staff who are
cross trained)
Organise any ‘specials’ or other promotions you are conducting, and be sure
to communicate this to all staff. Write the details of each promotion on your run
sheet, so staff can check details if they need to
Check to see if you have any ‘out of stock’ items, and record on run sheet
Check your staff are ready. Check they are prepared (with the necessary
equipment they need to complete their roles) and are aware of your
specials/promotions and any out of stock items
Try and have a quick meeting with all your staff (I understand this is hard to do
sometimes, especially if you have staggered start times on your roster),
and keep it positive. Tell a joke or do something to raise morale. Talk about
the shift ahead, and raise any points you need to. If you have negative things
to discuss, raise them at the end of the shift or at another time (You need your
staff to be in their best ‘mood’ for the duration of their shift – trust me, they’ll
work a hundred times better than if they had just been reprimanded or
‘growled at’). Try and ‘condition’ your staff to deliver the best customer service
possible.
During Shift
Cleanliness of bathrooms and toilets. Ensure all toilet paper and hand towel
dispensers are full (a bathroom could be low on stock for a few hours before a
customer informs you, and if it gets to this point you have already made many,
many bad impressions – this is bad for your external reputation)
Staff breaks (make sure your staff are having breaks, even if they are small
ones)
Cash (make sure you ‘sweep’ your cash drawers if they are even slightly full
– this lowers staff temptation and possibility of theft)
Tidiness of the venue (walk around your whole venue regularly, make sure
everything is tidy and looks acceptable)
Stock levels (make sure you have enough of everything – and if you think
you are going to run out of something, act before you completely run out
Ice machine and other machinery (in case they are showing signs of possible
failure. Sometimes an ice machine will work less efficiently when it’s hot or
humid, or if it collects too much dust on its air intake)
Staff transactions (make sure your staff are not giving away drinks to their
friends)
Your ‘mental’ approach towards your venue and team. Stay positive, and
remember to lead by example.
After shift
After your shift, remember you are still leading by example. Staff are still receptive
to your comments and actions – try and keep your conduct appropriate.
Also, write yourself notes of things you need to do during your next shift, or anything
else for that matter. Write it down while it is fresh in your mind (and remember to
check your notes the next day).
Where possible, equipment should normally be shut down and any residual / stored
energy safely released (eg pneumatic pressure dumped, parts with gravitational /
rotational energy stopped or brought to a safe position). For high-risk equipment,
positive means of disconnecting the equipment from the energy source may be
required (eg isolation), along with means to prevent inadvertent reconnection (eg by
locking off). Formal systems of work, such as a permit to work, are required in some
cases to safely manage high-risk maintenance operations.
In some cases, it may not be possible to avoid particular significant hazards during
the maintenance of work equipment so appropriate measures should be taken to
protect people and minimise the risk. These may include:
HSE's Safe maintenance health check provides a question list which can help you in
undertaking safe maintenance, while there is also a short video forming part of the
current European Campaign on Safe Maintenance .
Work equipment may need to be constructed or adapted in a way that takes account
of the risks associated with maintenance work. For example, lubrication and
adjustment points can be repositioned / adapted to enable the work to be carried out
at ground level; safe means of access can be provided on the equipment (eg
handholds, anti-slip surfaces for feet), or so that guarding to prevent contact with
dangerous parts can be kept in place. In most cases (all machinery supplied since
1995), this should have been taken into account by the manufacturer in the design of
the equipment, and by you when deciding which product to purchase. However, this
may not always be the case and it may not apply to older work equipment on your
site.
Prepared by:
_______________________
Teacher
Noted by:
ANTONIO B. BAGUIO, JR.
Division EPP/TLE/TVL Coordinator