RAMP SAFETY OFFICER

RSO
INDONESIA AIRASIA
 INTRODUCTION
• DEFINITIONS AND ABBREVIATION
• GENERAL PHILOSOPHY
• STRUCTURE ORGANISATION
• AIRCRAFT GROUND HANDLING
• GROUND SUPPORT EQUIPMENT (GSE)
• RAMP SAFETY
• SAFETY PRINCIPLES
• SAFETY MANAGEMENT SYSTEM (SMS)
• PERSONNEL LICENCE
• HUMAN FACTOR AWARENESS
• DENGEROUS GOODS AWARENESS
• AIRASIA RAMP ACTIVITY
• APPENDIX
 ACRONYMS
 ACFT Aircraft  OPS Operation
 STA Schedule Time Arrival  RTB Return To Base
 STD Schedule Time Departure  FLT Flight
 ATA Actual Time Departure  NLG Nose Landing Gear
 ETA Estimate Time Arrival  PLB Passanger Loading Bridge
 ATD Actual Time Departure  DOW Dry Operating Weight
 ATC Air Traffic Control  MTW Maximum Take off Weight
 AOG Aircraft On Ground  MLW Maximum Landing Weight
 GPU Ground Power Unit  PAX Passanger
 APU Auxiliary Power Unit  ASAP As Soon As Possible
 ASU Air Start Unit  EPM Engeneering Procedure Manual
 ACU Air Cond Unit  PIPO Powere In Power Out
 BRC Baggage Reconciliation Chart  BGE Baggage
AIRLINE 3 LETTER CODE DESTINATION
 KBR KOTA BAHRU  HKG HONGKONG
 LGK LANGKAWI  PER PERTH
 MYY MIRI  DRW DARWIN
 DPS DENPASAR
 TWU TAWAU
 BDO BANDUNG
 KUL KUALA LUMPUR
 SIN SINGAPORE
 KCH KUCHING
 SOC SOLO
 CGK CENGKARENG  CNX CHIANG MAI
 AOR ALOR STAR  BKK BANGKOK
 SUB SURABAYA  MES MEDAN
 JOG JOGJAKARTA  HKT PHUKET
 GENERAL PHILOSOPHY
RAMP OBJECTIVES
1. SAFETY
-To ensure airsade safety adhered at all times
2. ON TIME PERFORMANCE
- Being efficient at all time
- To handle all the handling and services during within 25
mins turn arround
3. COST
- Everyone’s responsibility to minimize department cost in
term of cost control
4. NO PILFERAGE
- To aim for NIL pilferage cases
 RAMP STRUCTURE ORGANIZATION
SENIOR RAMP
EXECUTIVE

JUNIOR RAMP
EXECUTIVE

RAMP TL CGK RAMP TL DPS RAMP TL SUB RAMP TL BDO RAMP TL MES

RAMP SAFETY RAMP SAFETY RAMP SAFETY RAMP SAFETY RAMP SAFETY
OFFICER OFFICER OFFICER OFFICER OFFICER

GHA GHA GHA GHA GHA

RAMP DRIVER RAMP DRIVER RAMP DRIVER RAMP DRIVER RAMP DRIVER
RAMP SAFETY OFFICER PROCESS CHART

RSO RAMP TL
RAMP CHECK REPORT ANALYSIS
FLIGHT MONITOR
STUDY CASE
IRREGULARITY REPORT
INCIDENT / ACCIDENT REPORT
PERFORMANCE DEPARTMENT
DAILY REPORT

RAMP EXECUTIVE
STATION MANAGER /
ALL PERFORMANCE
JUNIOR RAMP EXC
PLAN AND STRATEGY
EXECUTE TO MANAGEMENT GHA
EXECUTE TO OTHER DEPARTMENT REPORT TO HEAD OF
DEPARTMENT
 RAMP PLEDGE
• To report for work 15 minutes earlier
• To be well groomed and in full uniform
• To always observe safety procedures and
target ZERO (0) personnel & aircraft accidents
• To be fully equipped & conduct FOD checks at
parking bay 15 minutes before aircraft arrives
• To strive 100 % on time performance
 WHAT IS RAMP IN AVIATION
Ramp is the ground area where aircraft
handlers are working at

Ramp is popularly referred to as the “tarmac

or apron”

Technical – Aircraft Operation Area (AOA)

FUNCTIONS AND RESPONSIBILITIES
 The purpose of Ramp Services Department
- Perform the ground handling functions
 Ramp Works Very Closely with;
- Maintenance and Engineering
- Ground Operation (Guest Service)
- Flight Operations (Pilot, Dispather and Cabin Crew)
 This Function Should Not Conflict with the;
- Maintenance Organizations Exposition (MOE)
- Engineering Procedures Manual (EPM)
- Aircraft Maintenance Manual (AMM)
 AIRCRAFT GROUND HANDLING
AirAsia especially in Indonesia area subcontract
to a handling agent.

The major catagory of ground handling services;

1. Cabin Service
2. Catering
3. Ramp Service
4. Passanger Service
5. Field Operation Service
 GROUND SUPPORT EQUIPMENT
(GSE)
GSE IS THE EQUIPMENT FOUND AT AIRPORT,
USUALLY ON THE RAMP, THE SERVICING AREA
BY THE TERMINAL.

THIS EQUIPMENT IS USED TO SERVICE THE

AIRCRAFT BETWEEN FLIGHT ON THE GROUND.
 GSE LIST
• Aircraft Tow Tractors
• Airstarts
• Air Conditioners
• Baggage Carts
• Baggage Tractors
• Belt Loaders
• Cargo Loaders
• Cargo Tractors
• Dollies
• Ground Power Unit
• Hight
• Hightlift Servise Trucks
• Lavatory Truck
• Water Truck
• Maintenenace Lift
• Stair Truck
• Miscellaneous
 GSE _ PICTURES

TLD Air Conditioner Aircraft – tow- Tractor

Airstartr Belt Loader

 RAMP SAFETY
BOTH AIRCRAFT AND GROUND VIHICLES
OPERATED BY VARIOUS COMPANIES USE THE
APRON.

THIS IS OFTEN A HECTIC PLACE, WITH PEOPLE

TRYING TO HANDLE PLANES AS QUICKLY AS
POSIBLE.
 STANDARDISED PROCEDURES
• GROUND TRAFFIC

• LVP _ LOW VISIBILITY PROCEDURES

• HOW TO BEHAVE AROUND AIRCRAFT

• HANDLING / TURNAROUND
 SAFETY PRINCIPLES

Safety means preventing injury to people or

damage to aircraft, vihicles or infrastructure
due to human error or technical failure.
 ACCIDENTS AND INCIDENTS REASON
1. Technical breadown or System failure.
2. Human errors : when someone make a
mistake, is distracted or impeded in their
work.
3. Organisational failure as a result of
inadequate oversight or defective
procedures.
SAFETY POSITIONING
OF PAX STEP
 SAFETY MANAGEMENT SYSTEM
(SMS)
INTRODUCTORY

It is a toolbox that contains the tool that an

aviation organization needs in order to be able
to control the safety risks of the consequence
of the hazards it must face during the delivery
of the service for which the organization is in
business.
FIVE OF AVIATION’S MOST CHERISHED
SAFETY SLOGANS
o IN AVIATION, SAFETY IS FIRST

o SAFETY IS EVERYBODY’S RESPONSIBILITY

o IF AIN’T BROKEN, WHY FIX IT

o IF YOU BELIVE SAFETY IS EXPENSIVE , TRY AN ACCIDENT

o SEVENTY PER CENT OF ACCIDENTS ARE DUE TO

HUMAN ERROR
 PERSONNEL LICENCE
• FOO LICENCE
• FLUENT IN ENGLISH BOTH ORAL & WRITTEN
• HARD WORKING, ABLE TO WORK INDIVIDUAL
AND TEAM
• STRONG PEOPLE SKILL, GOOD
COMMUNICATION, HIGH ACHIEVER
• QUICK LEARNING, LOGICAL THINKING WITH
GOOD INTERPERSONAL SKILL
 HUMAN FACTOR AWARENESS
• INTRODUCTORY

• A FIELD OF SCIENCE AND APPLICATION, THE

GOAL OF WHICH IS TO OPTIMIZE THE
PERFORMANCE OF A HUMAN IN A SYSTEM BY
IDENTIFYING, DESCRIBING, PREDICTING, AND
SHAPING HUMAN BEHAVIOR OR HUMAN
PERFORMANCE OR IN A SIMPLE SENSE A STUDY
OF HUMAN BEHAVIOR AND ITS ENVIROMENT.
 THE DIRTY DOZEN
1. Lack of Communication
2. Complacency
3. Lack of Knowledge
4. Distraction
5. Lack of Teamwork
6. Fatigue
7. Lack of Resources
8. Pressure
9. Lack of Assertiveness
10. Stress
11. Lack of Awareness
12. Norms
 DANGEROUS GOODS
• Definition of Dangerous Goods

Articles or subtances with are capable of posing

a risk to healt, safety, property or the
environment when transported by air, and
which are shown in the list of DG in the
regulation or which are classified according to
the Regulation.
 HAZARDOUS MATERIALS
TRANSPORTATION WITH AIRCRAFT
INTERNATIONAL NATIONAL
United Nation – IAEA
UU 15 / 1992 – UU 01 / 09
(International Atomic Energy Agency)
ICAO ANNEX 18
PP 3 / 2001
ICAO DOC 9284, ICAO DOC 9481
CASR – Part 92
SAFE TRANSPORT OF DANGEROUS KM 14 / 1989
GOODS BY AIR
IATA
SKEP 40 / II / 1995
DANGEROUS GOODS
SKEP 275 / XII / 1998
SKEP 293 / XI / 1999
 GENERAL
Dangerous Goods Categories;

• Dangerous Goods Acceptable

• Dangerous Goods Forbidden
• Dangerous Goods Forbidden unless Exempted
• Dangerous Goods Excepted
 HAZARD CLASSES AND DIVISIONS
1. EXPLOSIVE
2. GASES
3. FLAMMABLE LIQUIDS
4. FLAMMABLE SOLIDS
5. OXIDIZING SUBSTANCE AND ORGANIC
PEROXIDES
6. TOXIC AND INFECTIOUS SUBSTANCES
7. RADIOACTIVE MATERIALS
8. CORROSIVE
9. MISCELLANEOUS
AIRASIA RAMP ACTIVITY
 OTP = 25 MINUTES
ON TIME PERFORMANCE
 RAMP ACTIVITIES

RAMP ON GROUND
ACTIVITIES

DEPARTURE ARRIVAL CONCURRENT

ACTIVITIES ACTIVITIES ACTIVITIES
 ARRIVAL ACTIVITIES

Aircraft parking Aircraft with Aviobridge

Catering up lift Lavatory servicing

LOADING UNLOADING ACTIVITIES

Loading baggage Loading cargo

Baggage to compartment Cargo to compartment

 DEPARTURE ACTIVITIES

Refueling Ready to push back

Tow bar at nose wheel Proceed to departure

 FOREIGN OBJECT DEBRIS
(FOD)
ANYTHING THAT IS A FOREIGN OBJECTS ON
THE TARMAC / APRON IS A DEBRIS

ENGINES CAN SUCK UP LOOSE OBJECT FROM

THE TARMAC AROUND THE INTAKE

THIS DEBRIS ON THE AIRSIDE CAN CAUSE

SERIOUS DAMAGE TO AIRCRAFT ENGINES
 ANNEX 17
DEFINITION
• ICAO ANNEX 17 IS A SECURITY REGULATION

• UNACCOMPANIED BAG = SECURITY RISKS

 ICAO ANNEXES
• Annex 1 PERSONNEL LICENCING
• Annex 2 RULES ON THE AIR
• Annex 3 METEOROLOGICAL SERVICE
FOR INTERNATIONAL AIR
NAVIGATION
• Annex 4 AERONAUTICAL CHART
• Annex 5 UNIT MEASUREMENT TO BE USED IN AIR &
GROUND OPERATIONS
• ANNEX 6 OPERATION OF AIRVRAFT
Part I : International Commercial Air Transport
Aeroplanes
Part II : International General Aviation
Part III : International Operation Helicopter
• Annex 7 AIRCRAFT NATIONALITY & REG MARKS
• Annex 8 AIRWORTHINESS OF AIRCRAFT
 ANNEX (Cont’d)
• Annex 9 FACILITATION
• Annex 10 AERONAUTICAL TELECOMMUNICATIONS
VOLUME I : Part I : Equipment & System
Part II : Radio Frequencies
VILUME II : COMMUNICATION PROCEDURE
• Annex 11 AIR TRAFFIC SERVICES
• Annex 12 SEARCH AND RESCUE
• Annex 13 AIRCRAFT ACCIDENT & INVESTIGATION
• Annext 14 AERODROME
VOLUME I : Aerodsrome Design & Operations
VOLUME II: Heliport
• Annex 15 AERONAUTICAL INFORMATION SERVICES
 ANNEX (Cont’d)
• Annex 16 ENVIRONMENTAL PROTECTIO
VOLUME I : Aircraft Noise
VOLUME II: Aircraft Engine
Emmisions
• Annex 17 SECURITY
• Annex 18 THE SAFE TRANSPORT OF DANGEROUS GOODS BY AIR