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A metadata-based Integrated
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NATIONAL
INFORMATICS
CENTRE
Countrywide Presence Implementation Status in India

50 %
No.No.
of States
of States
& &
7
% No.
No.of of
Services
Services
20
15 25
Central Departments

25

5%
10

30
20
22 5 539
515

35
5
States & UT
coverage

NATIONAL
3 COUNT * *
STATISTICS
1 INDIA
7
15.90
13.1 326.74
336.54
324
9 7
2 7
31 Million Crore
9 2
No.of
No. of Applications
Applications Revenue Collected
Revenue Collected
16 8 2 24 1
8
2
22
Type of Services

20 32
2
10
33

1
539 * 539*

47
33 Services Services
62

Arunachal Pradesh Meghalaya

Assam Mizoram
Bihar Odisha Govt. to Citizen (G2C) Regulatory
Chha sgarh Sikkim
Haryana Tamil Nadu
Himachal Pradesh Tripura Govt. to Business (G2B) Statutory
Jharkhand U ar Pradesh
Karnataka West Bengal
Govt. to Govt.(G2G) Consumer Utility Service
Kerala Central
Madhya Pradesh Chandigarh
Maharashtra Others Developmental
Manipur
* as on 30th November 2018

About National Informatics Centre

Na onal Informa cs Centre (h ps://www.nic.in) was established in 1976 and has since emerged as a “primer
builder” of e-Government / e-Governance applica ons up to the grassroots level as well as a promoter of
digital opportuni es for sustainable development. Through its ICT Network, “NICNET”, has established
ins tu onal linkages with all the Ministries / Departments of the Central Government, 36 State Governments
/ Union Territories and about 708 District administra ons across India.

This resulted in improvement in government services, wider transparency, promo ng decentralized planning
and management, be er efficiency and accountability to the people of India.
 A metadata-based Integrated eService Delivery Framework
Service Provider Service Consumer
Configure UAT Launch
#

All-in-one ci zen engagement pla orm, used by 20+ State Government and 5 Central Line Departments

“ Make all Government services accessible to the common man in his locality, through common
service delivery outlets, and ensure efficiency, transparency, and reliability of such services at
“
affordable costs to realize the basic needs of the common man
S ervicePlus ‘a low code no code’ framework designed to e- T he ServicePlus Pla orm includes all shared technologies and
enable a service by using a generic, configurable, unified, func onality within a SaaS environment to meet the varying
metadata-based open-source mul -tenancy framework needs of government agencies, from large states to small
which can be used by each tenant (the department or local departments. Easy and intui ve interface for applica on
government) to configure their services as per their submission & processing for all stakeholders has made
requirement and ensure the highest degrees of scalability, ServicePlus a user friendly and acceptable so ware across
reliability and flexibility. It is a powerful founda on Government departments.
empowering the ci zen on their most important need viz.,
to know their eligibility for various services offered by the I t is one of the applica ons developed as part of Panchayat
Government thus helping governments improve ci zen Enterprise Suite (PES) under e-panchayat Mission Mode
services and fulfill the needs of growing communi es. Project.

Features For Government

Ÿ An easy-to-use, wizard-like interface to
quickly configure and launch a service
Analy cs Form
and Ÿ Transparent and efficient service delivery
Designer
Repor ng mechanism
Ÿ Inbuilt tools for monitoring the performance of
Process
Offline Flow individual func onaries and/or offices
Setup Designer
Powerful,
For Citizen
in-built tools enable
rapid design, Ÿ Single portal to access various services
easy configura on, Document across the country
Mobile
Apps
security compliance Designer Ÿ Online registra on along with preferences for
and roll out of proac ve alerts
services Ÿ Online repository to upload and manage various
documents
One-click No fca on
Designer
Ÿ Online Tracking irrespec ve of the mode of
Launching External submission
System
Configura on Ÿ Integrated online grievance submission and
redressal

For Service Center Agencies (SCAs)

Ÿ Bulk registra on for CSC and non-CSC
kiosks
Ÿ Ac va on/De-ac va on of Kiosks

For Kiosk Operators

Payment Gateways (PayGov, SBI ePay, PayU, CSC
eWallet, State’s eTreasury), Aadhar, DigiLocker, Ÿ Apply and track applica ons on behalf of
eSign, eTaal, ePramaan, UMANG & RAS Ci zens.
#
User Acceptance Testing
Testimonials Stakeholders

Ci zen
“ A er implemen ng ServicePlus for eService delivery,
the department was able to mobilise the revenue in the “ Rural Local Bodies (Village Panchayats, Block
same financial year. Best part is that ServicePlus is a
versa le and secure solu on for service delivery. Panchayats, District Panchayats)

Shri. Rishiraj Singh, IPS Urban Local Bodies (Corpora ons, Municipali es,
Commissioner, Kerala Excise Department Town Areas, No fied Area Councils)

State Line Departments

“ This Pla orm has provided a strong founda on for
bringing more than 400 services/schemes across 37 Central Line Ministries/Departments
departments on a single platorm under Antyodaya
SARAL project in Haryana. It not only provides seamless Work Flow Players (Department and Local Bodies)
integra on with exis ng online systems but also an end
to end solu on to bring offline services online. It is an
“ Service Center Agencies (SCAs)
inexpensive model which can be easily replicated in
other states as well. Kiosk Operators

Dr. Rakesh Gupta

Addi onal Principal Secretary to Chief Minister,
Haryana

“ ServicePlus is a robust and developer friendly How to get ServicePlus?

pla orm. In Karnataka, we are developing services for
various departments and we are able to show quick
results. This pla orm is the tool to transform
“ A demo site is available to facilitate trainings and hands-
e-governance landscape in the country for the benefit of
on sessions. Actual services can be defined and
ci zens.
launched in h ps://serviceonline.gov.in

Dr. Sunil Panwar The site is accessible using Internet Explorer 7.0 and
Director, EDCS, Karnataka
above or Mozilla Firefox 4.0 and above.

“ So ware is very user friendly and this Inspectorate is

“
highly sa sfied to provide the prompt services to the
For obtaining details of user ID and password, a le er
may be addressed by the concerned State Government
users, using SERVICEPLUS. department to Na onal Informa cs Centre or Ministry
of Panchaya Raj.
Er. Samiran Das
Chief Inspector of Factories, Assam

Contact us

Panchayat Informatics Division Product Business Division

National Informatics Centre National Informatics Centre Services Inc.
Ministry of Electronics & Information Technology NBCC Tower, 15 Bhikaji Cama Place
Government of India New Delhi - 110066
A Block, CGO Complex, Lodhi Road,
New Delhi - 110003
serviceplus@googlegroups.com pbdiv-nicsi@nic.in
https://serviceonline.gov.in http://www.nicsi.com/pbd

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INFORMATICS
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