JONES KIRUBHAKARAN

102 a/15, TCS Nagar E-mail:

CONTACT Koottappalli post jonov30.excel@gmail.com
Tiruchengode Website: not available
Phone: 9791533255

WORK EXPERIENCE

AOL, Bangalore May 2003 — July 2006

CSR
Customer Service, Assisting our international clients of US & UK for their quire's and resolving their issues
over telephone.
Interacting with Customers
Handling Escalations.
Improve process through process, people and technology.

Transworks Inf ormation Pvt Ltd, Bangalore. November 21.2005 — Dec 28.2006
Associate
Worked as an Associat e for Bull Dog, An ISP Service provider f or UK.

Interacting with Customers

Customer Service, Assisting our international clients of UK for their quire's and resolving their issues over
telephone.
Handling Escalations.

Ravichandra Systems Coimbatore January 23.2007 — Oct 7.2007.

Team Leader
Worked as Team Leader for an out bound US Campaign

Interacting with Customers

Handling Escalations.
Formatting HR Policies like Dress Codes, Incentives, Transports and other benefits.
Training my team for extra skills when required.
Improve process through process, people and technology.
Auditing the reports done by advisers.
Giving feed backs for the improvement of the process
Conducting Interviews.

J O NES KIRUBHAKARAN 1
Slash Support Chennai Nov12.2007 — june30.2009.
Senior Support Engineer
This basically involves interaction with the client and placing the students with them over telephone for
screening.
Worked on requirements & Train freshers based on the employer’s desired expectations on communication
by edifying voice and accent.
Giving feed backs for the improvement of the process

Vivekanandha Educational Institutions -July 2010 – July 2010 — April 2012

April 2012,
Placement In- charge & Soft- Skill Trainer
This basically involves interaction with the client and placing the students with them over telephone for
screening.
Worked on requirements & Train students based on the employer’s desired expectations on communication
by edifying voice and accent.
Identifying clientele for Resourcing & Integrating Action plans based on the changing Requirement trends.
Developing effective strategies for intensifying students to be more aggressive in learning things for deserving
an ideal role on anything they do .
Effectively using Personal Network, Built up Database, Internet and Employee referrals for prospecting.
Net hunting / Cold calling / Job Sites for arranging campus recruitment drive conducting trainings based on
clients requirements.
Conducting preliminary H.R. interviews and coordinating interviews with clients.
Maintaining the resume database, and organiz ing the new CV.

Excel Group of Institutions May 2012 — Till Date

Placement in- charge & Soft- Skill Trainer (V&C)
Describe the level of performance that is expected in ways that can be measured (quality or quantity of work
performed) for each of the duties

Make the timing of evaluation clear: annual, monthly or other;

Provide concrete feedback to the trainees: A simple rating scale such as "did not meet objectives", "met
objectives" and "surpassed objectives" may be used.

Suggest specific ways in which the student could improve.

Technological change: When job requirements change due to the introduction of new technology, comparing
the position's current job description to new requirements can help identify skills gaps and identify the learning
and training needs of student to ensuring a smoother transition to the effective use of new technology for an
effective conversion of recruitment.

Succession planning: By using the job descriptions to identify the employment requirements of positions

J O NES KIRUBHAKARAN 2
 critical to the success of the organiz ation, Escalating further action plans apparently to all our team mates to
conceptualiz e the further inceptions accordingly to bridge the gap between people to become professionals
as per the corporate requirement and keep exhorting the team to sustain the best quality

Continuous improvement and innovation: Organiz ations need to be constantly aware of new developments
taking place in their field of business. Hence to make it happen utterly and absolutely committed to delivering
the right solutions and avoiding the tempting compromises sometimes offered by deadlines, budgets, or
politics

QUALIFICATIONS
Name : S. Jones Kirubhakaran,

Date of Birth : 30.11.1980

Languages Known : English & Tamil

Nationality : Indian

Extra Curricular Activities : Have won many laurels during my school life in elocution

Writing & aptitude test.

Hobbies : Research information through ISP,

Listening music, riding and modeling bikes

Sports : Part of the school volleyball team, Cricket and Carom board

EDUCATION
MBA 2011 — 2013
Manonmaniam Sunderanar University
Human Resources

Bachelor of English 2008 — 2011

Annamalai University
Specializ ed English Communication

J O NES KIRUBHAKARAN 3
PUC 1996 — 1999
S.D.A Matriculation Higher Secondary School
First Group Includes Mathematics

INTERESTS
Totally committed & focused to undergo any kind of development training to become a world class professional.
Looking forward for an opportunity to work in well projected environment where my knowledge can be shared and
enriched. Ability to handle work in an efficiently and timely manner.

Comprehensive problem solving abilities, verbal and written communication skills, ability to deal with people
diplomatically, willingness to learn, team facilitator, hard worker.

Seeking a challenging position in a professional organiz ation open to learn any scenario’s which could restraint my
ability in the IT field that offers opportunities to learn and grow on and on.

To utiliz e my knowledge towards a challenging career in growth oriented, leading organiz ation where
professionalism and perfection is respected and which will provide ample opportunities for continuous growth and
advancement.

REFERENCES
References available upon request.

J O NES KIRUBHAKARAN 4