Joan Palmes Gallego

Phone number: 09283942278

101 J. Abad Santos St. Sta. Lucia Novaliches, Quezon City Philippines 1117

E-mail: joan.palmes.gallego@gmail.com

Skype: live:b6eaebe7c0db2514

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Qualifications

 Taken course on Bachelor of Arts in Mass Communication.

 Knowledgeable in Microsoft Office Applications such as Word, Excel and Power Point
 Has proficient interpersonal communication skills and possess a good command of English
and Filipino
 Can work under pressure with minimum supervision and able to endure extreme stress
 Patient and hardworking.
 Two years experience in Training New Hire Classes
 Attended Leadership Trainings.

Professional Experience

Optum Global Solutions

Health Advocate/Member Services, November 2017 – June 30, 2019

* Supported Medicare and Retirement Prescription Drug Plan

- Supporting retired individuals with their prescription drug plan.

- Cross trained with taking Credit Card payments.

Convergys Philippines Corporation

Chat and Email Support Representative,July 29, 2013 -May 2017

* Supported Skype Application customers

* CSAT Auditor

• Advance Fraud Team

Program Specific Trainer, February 26 2010 –January 30, 2013

* Assigned to handle New Hire Customer Service Representatives

* Subject Matter Expert for Inbound Support

* Compliant on completing daily deliverables such as class performance review and reporting.

APAC Customer Services Inc.

Customer Service Representative April 2009 – February 2010

» Handled billing inquiries, major disputes and resolved service complaints.

» Became the Escalation Officer of the whole Boston Globe Program

» Had mastered more than 8 types of computer applications and had received consistent positive ratings.

» Top agent of the program for the month July – December 2009

Telus International Corporation

Technical Support Specialist November 2007 – February 2009

» Became one of the top agent for the whole XBOX 360 Program

» Trained for 2 types of XBOX 360 line of business (Hardware and Live)

Jollibee Food Corporation

Service Crew/Cashier April 2004 – October 2004

» Front liner. Assisting customers in taking their orders

» Provided best customer service

Educational Background:

Far Eastern University Morayta, Manila 2002-2004

» Took up Bachelor of Arts in Mass Communication

» Consistent in getting high grades

Sta. Lucia High School Novaliches, Quezon City 1998 - 2002

» Photo Journalist of the school organ (FLAMBEU and Ningning)

Personal Information

Date of Birth: June 9, 1985

Place of Birth: Quezon City, Philippines

TIN: 223256047

SSS: 3385087415

Passport No.:EB2329020

Languages:

» Filipino and English

Community Activity:

» SK Kagawad, Sangguniang Kabataan, Bgy. Sta. Lucia, Novaliches, Quezon City (2002- 2007)

References:
» Available upon request