Questioning Assessment

Candidate Instructions

You will complete questions for purposes of formal assessment as per the questions outlined in the questioning record
below, and any additional probing or clarification questions required by the assessor.
The Knowledge Activity is designed to confirm your competency for all the required knowledge in the unit of competency.

Task Details
There is no restriction on the length of the question responses, or time restriction in completing the assessment. It is
anticipated however that the assessment will take approximately 2 hours to complete, and word limit is unit as a
guide only.

The assessment may be re-attempted on two further occasions (maximum three attempts in total). All
assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly
indicate “Re-submission” on your resubmitted work.

You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as
may be needed.

All questions must be answered satisfactorily for the assessment to be completed satisfactorily.
For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to
be completed again after further training support. This may be simply to focus on question areas not achieved in the
prior assessment.

Evidence to be collected

Answer the activity in as much detail as possible, considering your organisational requirements.
In undertaking this assessment task, you as the candidate are providing consent for your work to be reviewed for the
purposes of formal assessment in the unit(s) of competency. If you have concern regarding this permission, please
discuss this with your assessor prior to undertaking the task.

To provide you with an opportunity to show you have the required

Objective
knowledge for this unit.
 Candidate Declaration
Patricia Aguilar
Candidate name:

Trainer’s name: Prem Srinivasan

25/06/19
Date:
Assessment I declare that no part of this assessment has been copied from another
declaration: person’s work, except where clearly noted on documents or work
submitted.
I declare that no part of this assessment has been written for me by
another person. I understand that plagiarism is a serious offence that
may lead to disciplinary action.
Candidate signature:

Your trainer and assessor will be grading your work and provide you with constructive feedback on
Canvas.
Question 1 Explain the concept of Total Quality Management.
Answer:
Total quality management is a system of management based that every member of
staff must be committed to maintaining high standards of work in every aspect of a
company's operations.

List and explain some of quality standards that can apply to

Question 2
organisations. (approx. 30 words)
Answer:
We can nd different quality standard such as:

Customer-focused: The customer ultimately determines the level of quality.

Total employee involvement: All employees participate in working toward common

goals.
Process-centered: A fundamental part of TQM is a focus on process thinking. A process
is a series of steps that take inputs from suppliers (internal or external) and
transforms them into outputs that are delivered to customers (internal or external).
We can also nd Integrated system, Strategic and systematic approach, Continual
improvement, Fact-based decision making and Communications
 Answer each of the following questions related to quality
management and control:

 Explain the concept of Systemic Review in project quality

management.
Question 3
 What type of quality audits can you use to ensure projects
conform to quality standards?

 What quality control measures can you implement to ensure

that projects conform to quality standards? (approx. 250
words)
Explain the concept of Systemic Review in project quality management.
Answer:
systematic literature review is the review all critical factors in the project and
identies new research avenues and different approaches to implementing, focusing on
the central role that customers play in achieving rm success.
What type of quality audits can you use to ensure projects conform to quality
standards?
Answer:
Process audit: This veries that processes are working within established limits. It
evaluates an operation or method against predetermined instructions or standards to
measure conformance to these standards and the effectiveness of the instructions.
Product audit: This is an examination of a particular product or service, such as
hardware, processed material, or software, to evaluate whether it conforms to
requirements.

System audit: This is an audit conducted on a management system.

What quality control measures can you implement to ensure that projects conform to
quality standards?
Answer:
customer satisfaction, process improvement, fact- based management and empowered
performance.
 What are the roles and responsibilities of quality management
Question 4
personnel? (approx. 40 words)
Answer:

Roles may vary depending on the industry, but we normally can nd:

determining, negotiating and agreeing on in-house quality procedures, standards and

specications
assessing customer requirements and ensuring that these are met
setting customer service standards
specifying quality requirements of raw materials with suppliers
investigating and setting standards for quality and health and safety
ensuring that manufacturing processes comply with standards at both national and
international level
working with operating staff to establish procedures, standards, systems and
procedures
writing management and technical reports and customers’ charters
determining training needs

Explain the concept of Continuous Improvement and how it can be

applied in project quality management.
Question 5
(approx. 100 words)

Answer:
Continuous improvement is an ongoing effort to improve products, services or
processes. An we apply it in the project quality management by continues upgrading
and improvement the /awless that the project can present, or improve in how to make
it easier, simpler and more productive.