Professional Documents
Culture Documents
Chapter 1
Chapter 1
over the years, based on factual observations from the stakeholders. Among
and communication technologies, the new knowledge society and the debate
over the role of education. These changes together with a questioning of the
services have resulted in a concern to improve the quality of teaching and all
service quality has also received a good deal of attention in the literature.
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Through having equitable services of the school and good facilities such as
the laboratory facilities, school clinic, canteen and classroom it can increase
the satisfaction of the students as well as the parents to enroll their child in
needs of its participating customers, who are the students. The quality
considered for attracting and retaining the students in particular and other
universities does not only associate with its importance rather it also serve as
also been explored that universities start realizing that the education and
service industries and they should focus on student’s, academic staff’s and
service.
Apparently, Ilias et al., (2008) identified that the main factors that could
and teaching, support facilities for teaching and learning (libraries, computer
provide and manage these, would enable able to meet student expectations
and the environment, technology used during the lectures, library and
satisfaction levels and students’ perceptions of quality will attract and retain
retention. The strength of these associations and their prevalence across all
influence student satisfaction. This research will investigate how all these
environmental factors can elicit positive and affective attitude from students
facilities. The sustainability and the success of schools are highly dependent
on the students’ satisfaction and this satisfaction helps the schools to find out
their strengths and the areas where they need improvement. Students’
deep analysis should be there to find out all the factors that contribute to the
students’ satisfaction.
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Christ the King College de Maranding; and to find out the significant
This study conducted during the second semester of the school year
school is one of the important task to know the satisfaction level of the
can elicit positive and affective attitude from students toward their
satisfaction.
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Theoretical Framework
and motivation came up with his hierarchy of needs theory with a proposal
that people are motivated by five levels of needs namely: (1) Physiological
needs, (2) safety needs, (3) belonging needs, (4) esteem needs and (5) self-
meet specific human needs in the society. The theory of Abraham Maslow’s
hierarchy of needs considers certain human needs as more basic and critical
needs than some other needs in the society. Hope and Timmel (1995) note
that in Abraham Maslow’s Theory of Needs that some needs are, indeed,
more basic and more urgent than others. It is, therefore, appropriate that
more basic and pressing human needs are considered first before any other
articulated by Abraham Maslow that there are certain basic human needs
which must usually be met before any consideration is given to other human
needs serve as a good foundation on which other human needs rest in the
society. Such as the needs of the students at Christ the King College de
visual device meant to summarize Dale’s classification system for the varied
original labels for Dale’s ten categories are: Direct, Purposeful Experiences;
During the 1960’s, he theorized that learners retain more information by what
that the services of the school and its facilities can gain learning from the
students and in order to meet their needs. For instance, hands-on or field
closest things to real, everyday life such as the services and its facilities.
However, the further you progress down the cone, the greater the learning
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learns many things on their own without the intervention of older children or
adults. They are intrinsically motivated to learn and do not need rewards from
students is base on the quality of the services rendered by the school. The
students will motivate if the school facilities and services are well function and
will not affect their learning. Hence, the learning of the students most are
Conceptual Framework
the students’ satisfaction and this satisfaction helps the schools to find out
their strengths and the areas where they need improvement. Students’
Maranding is based on the services and the facilities rendered by the school
and to meet the needs of the learners. Students’ satisfaction is not merely
to find out all the factors that contribute to the students’ satisfaction.
the study. First, the independent variables show the demographic profile of
Lastly, the output will center to the implications based on the results of the
study. The variables which are in the boxes signify distinct features from
each other and the presence of the arrows in different directions which
Level of
Students’
Satisfaction in
terms of:
Demographic 1. Guidance
Profile of the Services
Respondents 2. Library PROPOSAL
3. School Clinic FOR
1. age DEVELOPMENT
4. School PROGRAM
2. sex
Canteen
5. Laboratory
Facilities
6. Physical
Facilities
1.1 age;
1.2 sex?
2.2 library;
Lanao del Norte during the second grading period. The respondents
college level consisting of seventy (50) students enrolled this S.Y. 2018-
2019. The study were focused on the results of the survey questionnaire
Significance
conducive learning for the students. The result of the study is beneficial to the
result will help them identify the strength and weaknesses in the present
Parents. The study will help them give idea to their satisfaction of the
services rendered by the school to their children and also updated with the
Students. The result will help them evaluate the educational services
offered by the school that must be met in order to have productive learning.
Future Researchers. The study may serve as guide and overview for
Definition of Terms
conceptually and/or operationally based on how they are used in the study:
which both children and adults learn. It is found in educational institution of all
kinds, from preschools to universities, and may also be found in other places
facilitate the learning process of their students. The teachers’ strategies that
and assignments.
the students.
School Canteen. In this study, it refers to the one of the biggest and
liveliest places of our school. There are enough tables and chairs for all the
intended to provide basic health care for students and /or refer them to the
institution when the services provided fit their expectations, or services that
are beyond their expectations. On the contrary, students who are dissatisfied
with the educational institution when the services are less than what they
expected and when the gap between perceived and expected service quality