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NO MOREBUSI

NESS
ASUSUAL
Whatsort
sofat
ti
tudesandbehavi
orsdoesi
ttaket
obe
suc
ces
s f
ulwi
thNew Market
ingMaster
y?

I’
vetalkedwi t
hpeopl ealloverthewor l
dwhoar ewr estli
ng
withthec hall
enge,andmos tarenotatallcomfortablewith
adoptingar eal-
ti
memi nd- set
.It'
snotont hecorporate
agendaort hebus iness
-schoolc ur
ric
ulum.Andwhent he
notionisputt othem,manypeopl edismissquic
kr espons e
tooppor t
unitiesandthreatsasr eckl
essorris
ky.

Att
it
udesar esoingr
ainedthatevenwhenc onfr
ontedwi
th
anicebergoffthebow,c ompaniespers
isti
nc hoos
ingsl
ow
andc aut
iousoverquickandnimble.

Waytoomuc hti
mei sspentchecki
ng,gett
ingpermissi
on,
res
earchi
ng,andrunningi
tpastexperts
.Byt heti
mea
deci
si
onisfinall
yreachedit
'sti
met oheadf orthel
if
eboat
s.

What
’sExpect
edi
ntheCor
por
ateWor
ld
Wai
t,t
omakec
ert
ain.
Workfr
om checkl
is
tsdi
ctat
edbyone-
yearandevenfive-
year
bus
inesspl
ans.
Meas
urer
esul
tsquar
ter
ly.
Exec
utebas
edonal
ong-
ter
m new pr
oduc
tlaunc
hment
ali
ty.
Organi
zear
oundmul
ti
mont
hmar
ket
ingandc
ommuni
cat
ions
campai
gns.
Getper
mis
sionf
rom yours
uper
ior
.
Rundec
isi
onsbyyours
taff.
Br
ingi
ntheexper
ts,t
heagenc
ies
,andt
hel
awyer
s.
Conduc
text
ens
iver
esear
ch.
Car
eful
lyeval
uat
eal
ltheal
ter
nat
ives
.
Ai
mforper
fec
tionbef
orepubl
icr
eleas
e.
Res
pondt
ocus
tomer
sonyourt
imef
rame.
Engagewit
hmedia,anal
yst
s,andcomment
ator
sonl
ywhen
conveni
entandc
omf ort
abl
eforyou.

Noneofthisi
sinherent
lywrong.Cl
ear
ly,r
esearc
h,planni
ng,andteamworkare
essent
ial
.Theprobl
em ist
hatspeedandagil
it
yar et
oooftensacr
ificedf
orthesake
ofproces
s.

Mar
ket
ingatt
hes
peedofs
low
Thec onventionalapproachfavor
sac ampai gn( notethewarmet aphor)that
requirespeopletos pendweeksormont hspl anningtohittar
gets.Agenciesmus t
bec onsult
ed.Mes sagingstr
ategi
esmus tbedevel oped.Advert
isi
ngspace/ ti
me
mus tbebought .Conferenceroomsandr efreshment smustbepr eparedf orpr
ess
conferences.Doyous er
vethem sus
hiors andwi ches?

I
nplanni
ngahead,marketi
ngandPRt eamscommonlylookbac k.Whatwerewe
doi
ngfiveorsixquart
ersago?Whathappenedatthetr
ades how las
tyear
?Indoi
ng
sot
heyignor
ewhat ’
shappeningr
ightnow,t
oday,t
hisi
nstant.

I
t’
sac omfort
ablewayt owork,f
oll
owingthepl anandthepr ocess.J
ustdowhat’s
expec
tedandt hereisnori
skofgetti
ngintrouble.Bycontrast,r
espondingt
o
event
sinrealtimeisuncomfort
able;i
trequir
esqui c
kthinkingandtakingri
sks
.You
needtoconscious
lyandproacti
vel
yadoptar eal-t
imemi nd-set.

We’
rei
nanew wor
ld
Theproces
sstar
tswit
hanunders
tandingofjusthow sever
elyconvent
ional
methodscanhandi
capbusi
nes
sfuncti
ons —especi
all
ymar keti
ngandPR—i nthe
al
ways-onworl
dofinst
antc
ommuni c
ation.

SoWhyBot
her
?
Becausenow event
sunfoldl
ightyearsf
ast
ert
hana
convent
ionalcampaignc
andealwi t
h.
Becauseyournimble,real
-t
ime-
orient
edcompetit
ormay
snatc
hahugeoppor t
unityfr
om underyournos
ebefor
eyou
evennoti
ceit’
sther
e.
Becauseyourc
ompanywil
llookoutoft
ouc
handc l
uel
ess
whenac ri
si
shit
sandyouhavenothi
ngtosayf
orawhole
hour.
Becausewhenabuyeri
sreadyt
obec
omeyourc
ust
omer
,the
ti
mei sNOW.

Devel
opingar eal
-t
imebus i
nessrequi
ress us
tainedeffort:enc
our agi
ngpeopl
eto
t
akeinit
iat
ive;cel
ebrat
ingthei
rsucces
swhent heygooutonar eal-
ti
meli
mb;
cut
ti
ngthem s l
ackwhent heyt
ryandf ai
l.Noneoft hi
siseasy.

Real
-Ti
meBus
ines
s
Ac
tbef
oret
hewi
ndow ofoppor
tuni
tyvani
shes
.
Revi
sepl
ansast
hemar
ketc
hanges
.
Meas
urer
esul
tst
oday.
Exec
utebas
edonwhat
’shappeni
ngnow.
I
mpl
ements
trat
egi
esandt
act
icsbas
edonbr
eaki
ngnews
.
Empoweryourpeopl
etoac
t.
Movewhent
het
imei
sri
ght
.
Enc
ouragepeopl
etomakewi
sedec
isi
onsqui
ckl
y,al
onei
f
nec
ess
ar y.
Makes
wif
tinqui
ri
es,butbepr
epar
edt
oac
t.
Quickl
yeval
uat
etheal
ter
nat
ivesandc
hoos
eac
our
seof
ac
tion.
Geti
tdoneandpus
hitout
,bec
aus
eitwi
llneverbeper
fec
t.
Res
pondt
ocus
tomer
sont
hei
rti
mef
rames
.
Engagewi
thmedi
aatt
hemomentt
heyneedyouri
nput
.

Todevel
opr
eal
-t
imebus
ines
s,c
ult
ivat
eindi
vidual
sforwhom i
tiss
econdnat
ure.

Compani esthatdohavear eal-t


imemi nd-setpushdecisi
on-makingasf
ardown
theladderaspos sibl
e.Frontl
ines ervi
cer epsdecidehow bes tt
odealwi
th
customerissues.Mar ket
ersar efreetobl ogabouttheirwor kandcommenton
otherpeople'sblogsasappr opriate.Publicrel
ati
onsstaffersareempoweredto
respondimmedi ately,wi
thoutas kingmanagementort hel awyers
.

I
nar
eal
-t
imec
orpor
atec
ult
ureever
yonei
srec
ogni
zedasar
espons
ibl
eadul
t.

Animme nse
lypowerf
ulcompet
it
iveadvantage
flowstoorgani
zat
ionswi
thpeoplewho
unders
tandthepowerofre
al-
ti
mebus ine
s s
.

DAVI
DMEERMAN SCOTT
MARKETI
NGANDSALESSTRATEGI
ST
WWW.DMS.LI
VE
@DMSCOTT

Copyri
ght© Fr
eshs potMarket
ingLLC
Pl
eas
edonots
har
ethi
sinf
ogr
aphi
cwithpeopl
eout s
ideyourteam whodi dnotpurchas
emyNew Mar
ket
ingMas
ter
yonl
inec
our
se.
Thankyouforyourunderstanding.Davi
dMeermanScot
t

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