Ricoh Learning Institute

Frequently Asked Questions

Login / Navigation
1. How do I login to the Ricoh Learning Institute?
If this is your first visit to the Ricoh Learning Institute site (www.ricohlearninginstitute.com),
we suggest attempting to login with your company issued email address as your username
and Welcome1 (case sensitive) as your password. If you are still unable to login, please
click the New Users Register Here button to register for the website. Please allow 24 hours
for processing. You will receive an email with the confirmation that your new account has
been created, along with the login URL, your User ID and your new password. You may also
receive an additional questionnaire with this first email, to collect some additional important
information if applicable (this may not apply to all students).

2. How can I learn how to navigate and use the new Learning Management System?
Online courses specific to system functionality and navigation are available for you to assist
with general navigation questions & to provide a functional overview of the RLI. All online
courses are short (between 15-30 minutes in length) and cover topics such as General
Navigation, How to Request a Session or Register for Training, How to Launch an Online
Course, How to take a Test or an Evaluation, How to Run Reports and Access Manager
Specific Training Functionality. To access these courses, please follow the easy steps
below:
1. Click on the “Learning” Tab at the top of the home page and choose “Browse for
Training” from the drop down menu
2. Once “Browse for Training” opens, locate the menu of available online training
courses under the “Suggested Training” section in the right-hand panel
3. Click on the training title, to view a short description of the course, and to request it.
4. You will then be re-directed to your “Active Transcripts” from where you can launch
your course
5. Repeat the steps above if you are interested in taking multiple training modules

Courses
1. What are Events and Sessions?

Events are the Instructor-Led courses provided through Ricoh Learning Institute, or what
has in the past been referred to as Courses.

Sessions are the available scheduled classes for each Event.

2. Will the same courses be available in the new learning system that were available
in the former InfoPrint University?
As part of the move to the new RLI Learning Management System, courses that existed
on Infoprint University were reviewed to eliminate duplicate, infrequently accessed and
out-of-date courses. The Learning Leaders identified the courses essential for the

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 effective skill building and professional development of their users. The majority of
courses which you have accessed in the past (or the most updated version of those
courses) will be found in the Ricoh Learning Institute.

3. What new benefits will I gain from using the RLI system?
In addition to migrating the majority of the old InfoPrint courses to the RLI system, you
will now also have access to an extended catalog of courses, that all Ricoh company
users have access to.

4. If I was in the middle of taking a course, but did not complete it by the August 23,
2013 deadline, what do I need to do to complete the course now?
With the learning platform transition, any progress for courses started, but not completed
on an employee's current learning platform by August 23 will be deleted and users will
be required to complete the course from the beginning in the new system. Course
bookmarks were also not transitioned.

5. How do I know what courses I should complete?

Courses that you are required or assigned to complete will appear in the “Your Assigned
Training” widget on the Welcome Page and in your Active Transcript tab along with any
action you need to take, such as selecting a session. The “Your Upcoming Sessions”
widget provides you with a list of the courses for which you are already registered along
with the training date. This information can also be found in your Active Transcript tab.
Courses for which you are waitlisted or in which you have expressed interest can be
found in the Interest and Waitlist Tracking widget. If you are not registered for any
upcoming training and do not have any required courses assigned to you, the Assigned
Training section will be blank.

6. Can I register for any course I want to take?

Although most courses are made available to all users, there will be times when course
availability will be limited to select users only and may require further approval.

8. What are Prerequisites, Pre-work and Post-work?

Prerequisites are required assignments that must be completed prior to attending a

session, and failure to complete them will impact user registration. A user will not have
a seat in a session until all prerequisite assignments are successfully completed.
They can be assigned in one of two ways.
1. The prerequisite needs to be completed prior to the user being able to register for
the session.
2. The user is able to register for the session (after registering for the prerequisite),
but if the prerequisite is not completed prior to the session date (or deadline date
established), the user’s registration will be cancelled and the user will be
automatically removed from the roster.

It is important to review the Prerequisites, Pre-work and Post-work User Guide for step-
by-step instructions on completing prerequisites.

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 Pre-work are also required assignments that must be completed prior to attending a
session, but completion does not impact registration. Completion is reflected in the
Status column on the user Transcript. In order for the session to show Complete, the
pre-work assignment must be completed. If the pre-work assignment is still not
completed even after attending the session, the status will show In Progress until the
assignment has been completed.

Post-work is similar to pre-work, except that the required assignment is completed after
the session has been attended. In order for the session to show Complete on the user
transcript, the post-work assignment must be completed. Until the post-work assignment
is completed, the status will show In Progress.

Questions
1. Who do I contact if I have questions about or problems using Ricoh Learning
Management System?
For assistance with questions about the Ricoh Learning Management System, please
email RicohLearningInstitute@ricoh-usa.com.