Presenter Name

Presenter Title | Department Name

 ShoreTel: Proven Performance
for Global Business Communications

FOUNDED: EMPLOYEES:
1996 1100+ worldwide

SOLUTION AVAILABILITY: CHAMPION PARTNERS:

50+ countries 1200 worldwide

CUSTOMERS: REVENUE: $385M

40,000+ worldwide NASDAQ: SHOR

©2016 ShoreTel, Inc. All rights reserved worldwide. | 2

 Communications
in Today’s “Always On” World

©2016 ShoreTel, Inc. All rights reserved worldwide. | 3

 The Way We Work is Changing
Faster pace. More global. Higher expectations.

Increasingly mobile work styles

Demand for modern channels that work seamlessly

New level of speed & agility to stay competitive

Requisite customer-first approach

©2016 ShoreTel, Inc. All rights reserved worldwide. | 5

 Adaptability is Essential
Technology keeps businesses strategic yet
nimble.
Technology decisions aren’t just about IT, but about line of
75%
of businesses use or plan
business needs as well. to implement UC tools

Unified communications delivers:

16.3%
✓ Freedom to work efficiently from anywhere
✓ Consistent, integrated user experience
✓ Ability to evolve quickly without installation complexity expected annual growth rate
for global unified
✓ Breadth and consistency of channels for customer interaction communications market

©2016 ShoreTel, Inc. All rights reserved worldwide. | 6

 ShoreTel Connect: Complete Communications Solution
Contact Center App Integration

1 common Mobility

user experience

2
Collaboration

delivery options:
as-a-service or product

3
IP Phone System

deployment models:
onsite, cloud & hybrid

©2016 ShoreTel, Inc. All rights reserved worldwide. | 7

 ShoreTel Connect: Easy as 1-2-3

Feature rich Flexible integrations

Reliable Scalable
Secure Efficient
CapEx OpEx

ShoreTel ConnectShoreTel
Connect
ShoreTel Connect
ONSITE HYBRID CLOUD
Owner maintains and
Combines
operatesthe benefits ofModern
the system.
CLOUD and ONSITE deployments.
UCaaS solution.

©2016 ShoreTel, Inc. All rights reserved worldwide. | 8

 Connect ONSITE
Locally owned & managed: A P P L I C AT I O N L AY E R
Collaboration Contact Center Mobility

Unified Management
“…[ShoreTel’s] implementation and operational costs are Apps Apps Apps
the lowest of all providers.” – Nemertes Research

APIs
Distributed Voice Servers Distributed Voice Servers Director
Apps Apps Apps
• End-to-end coverage from switches and
appliances to UC features
• 99.999% uptime Voice Switches Voice Switches

• Signature modular architecture distributes

S E C U R E A C C E S S L AY E R
system intelligence across network
Edge Gateway

• N+1 redundancy PTSN

Desktop Mobile
Phones Trunks
Clients Clients

©2016 ShoreTel, Inc. All rights reserved worldwide. | 9

 Connect CLOUD
Fully hosted & managed in ShoreTel
data centers:

Unified Management
Fax Scribe Recording

“ShoreTel is rated as a Major Player.” – IDC

APIs
Collaboration Contact Center Mobility

• Virtualized switches, UC applications and Dist. Voice Server Portal Director

secure access

• Security & redundancy at network, Phone Switch Trunk Switch

Carriers

infrastructure and application layers

Secure Access Layer

• Integration and scalability as your business

evolves

• Less time managing telecom, more time on

strategic initiatives
IDC MarketScape: Worldwide Unified Communications and Collaboration
2015 Vendor Assessment

©2016 ShoreTel, Inc. All rights reserved worldwide. | 10

 Connect HYBRID Apps
Fax Scribe Contact Center Sites

The best of ONSITE & CLOUD:

Unified Management
A P P L I C AT I O N L AY E R
Pair scalable, on-demand cloud services with Collaboration Contact Center Mobility
your ONSITE phone system. Easy provisioning

APIs
Apps Apps Apps
and update-free management relieve the burden
Distributed Voice Distributed Voice
on IT time. Servers
Apps Servers
Apps
Director
Apps

Scribe: Secure voicemail-to-email transcription

Voice Switches Voice Switches

S E C U R E A C C E S S L AY E R Edge Gateway
Fax: Send/receive fax via email from any device

PTSN
Desktop Mobile
Contact Center: Flexibility for agents with onsite Phones
Clients Clients
Trunks

dependability for critical customer interactions

©2016 ShoreTel, Inc. All rights reserved worldwide. | 11

 Easy as 1-2-3
Performance + Productivity
What makes Connect brilliantly simple?

Easy to deploy and manage

Simple packaging and pricing

Intuitive user experience

Robust UC toolset

©2016 ShoreTel, Inc. All rights reserved worldwide. | 12

 Connect IP Phone System
Keeping your communications on the cutting edge.

Flexible Features
Color backlit display Programmable
buttons 12 phone models to fit
Ergonomic design your needs

Nationwide number
availability

Superior XML-based third-party

sound quality phone integrations

Directory assistance, 311

and E911 service

©2016 ShoreTel, Inc. All rights reserved worldwide. | 13

 IP Phone System: Admin Experience
Free up IT teams with easy administration from anywhere.
System performance and management in a convenient
cross-platform, cross-browser environment.

Intuitive, modern user experience

Integrated Connect Director and D&M

Convenient search and filtering

On-demand management of lines,

preferences, users, applications & more

©2016 ShoreTel, Inc. All rights reserved worldwide. | 14

 IP Phone System Features
Rich features without the complexity:

Auto attendant Dial by Name or Extension Ring Tone Selection &

Personalization
Barge Distinctive Dial Tone
Shared Line Appearance
Call Forwarding Employee Directory
Transfer
Call Park Hold & Music On Hold
Voicemail
Call Recording Hunt Groups
Voicemail-to-Email
Call Waiting Intercom
Voicemail Broadcast
CDRs Operator
Web & App Dialer
Classes of Service Presence Monitoring
And more!

©2016 ShoreTel, Inc. All rights reserved worldwide. | 15

 Connect Collaboration
One window, multiple ways to interact.

CHAT CONFERENCING PRESENCE

PEER-TO-PEER SCREEN SHARE

VIDEO

©2016 ShoreTel, Inc. All rights reserved worldwide. | 16

 Connect Collaboration
Collaborate easily & securely from anywhere.
Intuitive meeting controls help increase
productivity and make meetings more effective.

One-click “Join” from your desktop or

mobile device

Outlook integration for event invites

Agenda tracking

Easily monitor attendance

Quick “group-centric” actions

Record meetings

©2016 ShoreTel, Inc. All rights reserved worldwide. | 17

 Connect Mobility
By 2020, mobile workers are set to
account for 42% of the global workforce.

ShoreTel Connect empowers mobile workers with:

Office extension anywhere

Find me, Follow me

One-click conference join for ShoreTel, WebEx

& GoToMeeting

iOS, Android and wearable integration for

Apple Watch

©2016 ShoreTel, Inc. All rights reserved worldwide. | 18

 Connect Contact Center
Easy for agents. Delightful for customers.
Transform customer interactions with rich contact center features.

Modern multi-channel capabilities

Flexible deployment options

Integrated UC features

Easy queue, agent, KPI &

system administration

©2016 ShoreTel, Inc. All rights reserved worldwide. | 19

 Connect Application Integration
Increase efficiency. Impress customers.

Bring communications & business

processes together with ease

Over 50 advanced apps and

integrations with popular systems

Options for specific industries and

business functions

Continually updated for optimal

experience

©2016 ShoreTel, Inc. All rights reserved worldwide. | 20

 ShoreTel TechConnect
Integrated solutions made brilliantly simple.
Extend ShoreTel UC solutions with best-in-class solutions delivered by
over 100 ShoreTel TechConnect partners.

APPLICATIONS CALL RECORDING - ITSP – SIP PHONE FAX -

ACCOUNTING TRUNKING VIDEO

SWITCHES – VOIP GATEWAYS WIRELESS -

ROUTERS - POE MOBILITY

©2016 ShoreTel, Inc. All rights reserved worldwide. | 21

 ShoreTel TechConnect
Applications

Call Recording

/ Accounting

ITSP – SIP Trunking

Phone - Fax - Video

Switches - Routers - PoE

VoIP Gateways

Wireless - Mobility
©2016 ShoreTel, Inc. All rights reserved worldwide. | 22
 Why ShoreTel Connect
UC made brilliantly simple.
UC solutions that let you focus on your work, instead of
getting technology to work.

common experience

delivery options

deployment models to fit your needs

©2016 ShoreTel, Inc. All rights reserved worldwide. | 23

©2016 ShoreTel, Inc. All rights reserved worldwide. | 24