Basics To Know On The Kadrige Platform

LIVE PLATFORM
GUIDE
The Kadrige iDetailing Platform

Basics: From Rep Connection to HCP
Disconnection
Author: Francis LLASERA

MARCH 2019
Copyright © 2017 IQVIA. All rights reserved.

GET TO KNOW THE REMOTE PLATFORM
Connect to MI from Your iPad
Open MI on your iPad with a touch on the icon
Enter Login
Your usual MI number
and Password
Your usual MI number
Copyright © 2017 IQVIA and KADRIGE. For internal use only. All rights reserved.
2
Connect to MI (to access directly the platform from the PLANNER)
Rep
1. Open the PLANNER/WEEK,
select an appointment with a
touch on the HCP name
2. Touch the REMOTE

DETAILING icon to open the
platform
The platform opens

after a brief
bandwidth test
Copyright © 2017 IQVIA and 3

KADRIGE. For internal use only. All rights reserved.
3
Connect to MI (to access directly the platform from Physician Card)

2. Enter name in
Rep
Search
1. Click on
“Search”
3. Select the HCP in

the list
3. Bandwith test and

connection straight
away on KiD platform
4. Click on …More
5. Click on the
REMOTE The platform
DETAILING icon opens after a brief
bandwidth test
4
Before Calling, Verify Your Platform

Your connection and configuration details
Green tick: ready for the call Rep
1. Check access code Orange exclamation mark: connection needs to be checked
Grey: Webcam and/or audio are not activated
is available for HCP
HCP 4. Share pointer,

Inbox webcam and Full
2. Send the platform address by HCP screen functions are
clicking on the access code Inbox OFF (icons are GREY)
Type in HCP address in “Send
to:”
3. Verify all
available
folders and Verify if speaker
slides notes for each slide
are available
5
Connect HCP to the Kadrige Platform After Sending the Link
HCP
Ask your HCP to click on the link
you previously sent
Ask HCP to click on

“here”
The platform
opens after a brief
bandwidth test
6
Connect HCP to the Kadrige Platform if No Reception of e-Mail (1)
HCP
Ask your HCP to launch his web
browser (either on PC or iPad)
Ask him to to enter the following address

sanofiremote.ph
in http bar and to press Enter
Ask HCP to click on

“Healthcare
professional”
7
Connect HCP to the Kadrige Platform if No Reception of e-Mail (2)
HCP
1. Give to HCP
the access code,
ask him to enter it
and to click on
Send
2A. Your view: HCP is now

connected to the Platform 2B. The timer
starts
Rep
Remain alert on the
connection indicator!
If it becomes RED and
blinking immediately ask
HCP to refresh the page
8
4 First Steps When HCP Enters Platform
1. Click on Participants Rep

to check connection to
adapt presentation
pace and display
4. Click on Full
screen icon for HCP
full screen view
2. Click on
Documents to 3. Click on thumbnail or title
of slide to show slide on Rep
open shared & HCP screens
folder with slides
9
Rep View During Session: Basic Functions
Rep
Pointer helps Share pointer

HCP see where with HCP IF
you are NEEDED
presenting
Sign for correct Click on the next Breadcrumb Trail to

download on HCP’s slide in the jump quickly from one
Speaker
screen presentation folder to another notes
10
HCP View During Session
HCP
WITHOUT FULL
SCREEN
IN FULL SCREEN
MODE
The pointer location is
replicated on HCP’s
screen when Rep clicks
on it
Pointer helps
The sidebar with picture Optometrist see
and name of Rep are not where eRep is
displayed anymore in presenting
Full screen mode
11
Close Your Session With HCP

1. Click on the Rep
drop down
button
2. Click on
“Back To MI”
to log HCP out
12
Close your session
HCP VIEW ONLY
An anonymous satisfaction
survey is automatically
displayed on HCP’s screen for
immediate feedback as soon
as Presenter closes the
session (BACK TO MI button)
13
Close Your Session in MI
Rep
Click on Click on
HCP’s name Remote
to open card Detailing
Note that on the iPad

you may have to click on
Refresh to update data in
MI
14
Rep
Touch Remote
Detailing Call Choose
Status Closed-
Complete
Duration and
slidekit used
Edit: Modify
data in the card
15
Rep
Schedule another
appointment through
Next Call Objective
Touch Finish
16
The HCP is not available : MI Process
Rep
Touch Remote Choose Closed-

Detailing Call Incomplete
Status
17
Rep
Touch Reason for
Incomplete Call
Choose the
appropriate reason
18
Rep
Touch Display
Further down in the Products
card, Product Detail
Choose
INCOMPLETE
CALL
Touch Save
for Later
19
Rep
If user touch Finish when the

Remote Detailing Status is
‘Closed-Incomplete’ or ‘Open’,
an error message will appear
20
How to Use the Webcam on the Platform (Recommended: Beginning and End of Call)
TIP:
Use the webcam just after HCP connection and before
disconnection
During your call, turn if off to focus HCP’s attention on slides
2. The webcam 1 to 1: bidirectional
1. To use the
is ON, a red 1 to many: only presenter webcam is shown to participants and VoiP is
WEBCAM or VoiP
click here dot is bidirectional for all participants
displayed
Rep
screen
Check that webcam and
microphone icons are
activated (green tick)
Webcam and microphone icons

can be used (blue when
3. Click on cam activated).
icon and Switch it on according to your
microphone to neeeds:
switch them on. 4. Your cam and Microphone icon only: VOiP
microphone are Webcam icon: video streaming
on. The HCP
can hear and
see you.
21
How to Use the Webcam on the Platform

Rep
HCP screen screen
7. Both cams
are now visible
on rep side
6. Both cams
are now visible
on HCP side
5. Ask HCP to click on the

cam and microphone icons
on his side to share voice
and video To turn webcam off,
click again on the icon
22
How to Use Kadrige Everywhere

For Rep slow
connection
2. Click on 3. All documents are

Start automatically stored in
1. To store all documents in your Internet files. When
your Internet files, click on completed, a message
Kadrige Everywhere once warns you.
and for all
4. The Kadrige
Everywhere icon
is blue: it is now
active
The Kadrige Everywhere
icon is orange: it is
inactive
You can now perform remote presentations with a very low bandwith on
your side!
Note that this function is not working on HCP’s side
23
NEXT STEPS | Help with Platform
Several options to help if you meet issues with the platform
1. Read the solution to your concern in the “Handle Platform

Incidents” This Guide is provided at the end of the training
session
2. If answer is not provided in the Guide, go to

faq.kadrige.com with password hotl1ne
3. Call your local HOTLINE on a next phase that will be

announced by your manager
24

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LIVE PLATFORM

The Kadrige iDetailing Platform

Author: Francis LLASERA

Copyright © 2017 IQVIA. All rights reserved.

Connect to MI from Your iPad

Open MI on your iPad with a touch on the icon

Connect to MI (to access directly the platform from the PLANNER)

2. Touch the REMOTE

The platform opens

Copyright © 2017 IQVIA and 3

Connect to MI (to access directly the platform from Physician Card)

3. Select the HCP in

3. Bandwith test and

Before Calling, Verify Your Platform

HCP 4. Share pointer,

Connect HCP to the Kadrige Platform After Sending the Link

Ask HCP to click on

Connect HCP to the Kadrige Platform if No Reception of e-Mail (1)

Ask him to to enter the following address

Ask HCP to click on

Connect HCP to the Kadrige Platform if No Reception of e-Mail (2)

2A. Your view: HCP is now

4 First Steps When HCP Enters Platform

1. Click on Participants Rep

Rep View During Session: Basic Functions

Pointer helps Share pointer

Sign for correct Click on the next Breadcrumb Trail to

HCP View During Session

Close Your Session With HCP

Close your session

HCP VIEW ONLY

Close Your Session in MI

Note that on the iPad

Close Your Session in MI

Close Your Session in MI

The HCP is not available : MI Process

Touch Remote Choose Closed-

The HCP is not available : MI Process

The HCP is not available : MI Process

The HCP is not available : MI Process

If user touch Finish when the

Webcam and microphone icons

How to Use the Webcam on the Platform

5. Ask HCP to click on the

How to Use Kadrige Everywhere

2. Click on 3. All documents are

NEXT STEPS | Help with Platform

Several options to help if you meet issues with the platform

1. Read the solution to your concern in the “Handle Platform

2. If answer is not provided in the Guide, go to

3. Call your local HOTLINE on a next phase that will be

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