LIAM SQUIRES

lsquires5@gmail.com | H: 618-531-2622 | 1722 Cross Street Apt A, Shiloh, IL 62269

Summary
Personable and dedicated Customer Service Representative with extensive experience in recreational facilities. Solid team
player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain
customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate,
enthusiastic and results-oriented with demonstrated passion for building relationships, and growing businesses.

Skills
 Technologically savvy  Inbound and outbound calling
 Product organization  High-energy attitude
 Project management abilities  Clerical support
 Business development understanding  Schedule mastery
 System implementation  Report generation
 Credit card payment processing  In-store support
 Organizational strengths  Promotional support

Experience

McKendree Metro Rec Plex | O'Fallon, IL
Member Services Coordinator
02/2018 - Current
 Improved service quality and increased sales by developing strong
knowledge of company's products and services
 Provided excellent services for customers by following up on issues, like
membership and billing
 Performed store opening duties, including counting cash drawers and
checking all equipment for proper functioning
 Diminished financial discrepancies and managed monetary transactions,
including deposits and credit card transactions
 Kept detailed records of customer accounts, including actions taken, issues
resolved and sensitive information
 Interacted with customers and retail buyers to follow-up on shipping
statuses and expedited orders
 Strengthened operational efficiencies by developing organizational filing
systems for confidential customer records and reports
 Reviewed customer data to assess current issues and determine potential
solutions
 Developed, implemented and monitored programs to maximize customer
satisfaction and manage on-site customer service representatives

Education and Training

Missouri Baptist University | St Louis, MO
Bachelor of Liberal Arts