Don Wessel Honda

3520 S. Campbell St. Springfield, MO 65807 417-882-3900

September 9, 2019

Angie Garcia
1935 S. Campbell St.
Springfield, MO 65807

Dear Mrs. Garcia:

Did you know that our Honda Pilot midsize SUV was ranked a top safety pick by the Insurance
Institute for Highway Safety (IIHS). It has received “good” ratings in nearly every crash test done
by IIHS since our 2016 model redesign.

The standard Honda Pilot comes with three-row side curtain airbags, lane keeping assist
system (LKAS), collision mitigation braking system (CMBS), and the option to have hands free
Bluetooth. With three rows of seating for up to 8 people, one-touch second row seats, and the
hands-free power tailgate, this vehicle is perfect for families and friends.

Whether it’s hauling kids around, moving furniture, or going to get groceries, the Honda Pilot is
versatile and makes it easy and convenient for everyday use. With just a simple kick under the
rear bumper, it prompts the tailgate to lift, making shopping a little easier with kids. The one-
touch second row seat gives you easy access to the third row so there is no climbing over seats
and large enough opening for an adult to easily fit through.

Thank you and I look forward to hearing from you soon.

Don Wessel

Don Wesse
 City Of St.Louis Water Division

1640 S. Kingshighway Blvd St.Louis,MO 63110 314-633-9000

(314) 633-9000

September 9,2019

Bill Adams
1549 Clayton Road
St.Louis, MO 63141

Dear Mr. Adams,

Thank you for writing to us about your bill being three times higher than the amount of your past
three bills.We also have received your appeal about your bill.We are sorry to hear about the
difficulties that you had for your water bill in the recent month.”We agree that it could have been
an error on the reading,” which is what made your bill higher.

We have examined your water meter and found no problems in the water meter. It seems to us
that one of the factors would be that the water meter has a leak or malfunction. We made sure to
send one of our technicians to investigate the problem at your residence.We also heard from our
technician about the problem that he/she found at your residence. He/she was unable to identify
and leak or malfunction. We also found that this amount of water usage could not happen in a
one month period. After explaining it to the corporate office, they also looked into the situation
and felt that there was not an error in the meter reading. The appeal that you sent has
unfortunately been denied and your amount listed on the bill is due in full.

Sorry for the inconvenience for this problem,”We hope that you will never have this problem
again. We do accept your business with us. We wish that you have a great day and again sorry
for this problem.”

Sincerely,
Larry Whitehead Larry Whitehead