Order Management

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Order Management

Once your product goes online, your items are purchaseable and you will receive orders through an
email and it is also updated on seller center. We recommend you to check seller center daily in order to
ensure your orders are confirmed and shipped out on time for best customer satisfaction. You can check
your orders on seller center by:

1. Sign in on to seller center.

2. Click on Orders > Manage Orders
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You also click “+” in front of each order or Order nr. to see more details.
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Order Management

Once you click on to the “+” sign, you will see the
following:
1. customer information
2. product code
3. seller SKU,
4. product image

Once you have checked all details, kindly click on

Ready to Ship.

Please keep in mind

You need to click ready to ship to confirm an order
within 24 hours to prevent order cancelation

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Order Management

Once you click Ready to Ship, a winder will appear. Kindly click on “Create Package”
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Click "shipping labels" to print document. Strictly Confidential 6

Order Management

This is an example of Lazada’s Shipping Label which

contains payment method, customer information, and
seller information.
Kindly Print out 2 copies and place it in a plastic pouch
followed by sticking it on the package.

Kindly ensure barcode is displayed..

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Order Management

Press ready to ship again. And you can closeStrictly

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Order Management

Going back to the order overview page, you will find the
recent order in the ready to ship section. If you are a
drop off seller, kindly drop off the package at your
respective drop off location. If you are a pick up seller, a
representative from third party logistics will appear at
your doorstep.

Kindly keep in mind the following:

By Clicking ready to ship before 4PM , Lazada will pick
up the item the following day.
By If you click ready to ship after 4PM , Lazada will pick
up the item the day after tomorrow.

Please do also note that Lazada will not pick up on

holidays.

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Order Management

For sellers who are using pick up service, it is

required to print out the Carrier Manifest. This can
be done by the following steps:
1 1. Go to ready to ship tab
2. Click on the checkboxes of the respective orders.
3. Select print
4. print out Carrier manifest for select item: Please
print out two copies.
3

4
2

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Carrier manifest

This is an example of a printed carrier manifest. It contains the list of items which will be shipped by the
third party logistics provider. Sellers are required to get the driver’s signature as proof of delivery.
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Order Management

Tracking your order

Shops can track the delivery status on the completed tab.
There are four statuses which are the following:
Pending are orders which have been purchased by customer and
awaiting seller to either click on Ready to Ship or Cancel.
Ready to Ship is when Clicked by seller if item is in stock and ready to
be shipped or picked up for delivery.
Shipped is when item has been provided to third party logistics
provider or has already been dropped off at drop off location.
Delivered is when the item has been delivered to your customer
Fail Delivery are orders in where item has not been delivered to the
customer due to logistic issues, or not being able to reach the
customer.
Cancelled are orders which are seller initiated cancellation due to
stock issue, or capacity or not being able to ship.
Returned status takes place when Item has been returned by
customer to the seller.
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How to pack your product ?

In accordance with our claim conditions and for the safety of product fragility, sellers are required
to pack goods with an outer box. The box should be in perfect durability condition.
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