PLAN OF ACTIONS - HDFC

SYNOPSIS
1. INTRODUCTION
2. SECURITY PLAN
3. PURPOSE
4. TRAININGS
5. TOPICS COVERED IN TRAININGS
6. SECURITY
7. SAFETY
8. SOFT SKILLS
9. PERSONALITY DEVELOPMENT SKILLS
10. SERVICE OWNERSHIP SKILLS
11. SURPRISE VISITS
12. REPORTS
13. REWARDS AND RECOGNITION
14. CONCLUSION
 PLAN OF ACTIONS - HDFC
INTRODUCTION

Our physical security programs are a part of the Security

Force Protection Plan. As such, it will present broad
measures meant to safeguard personnel. This programs
must prevent illegal access to equipment, buildings,
materiel, and papers. These must be safeguarded against
espionage, sabotage, damage, and theft. Our physical
security program has measures for such safety. At the least,
these programs will include the physical security plan.
Programs will also include physical security inspections and
surveys. At last the programs will include an ongoing
assessment of the post's physical security stance.
 PLAN OF ACTIONS
PHYSICAL SECURITY PLAN

A comprehensive written plan providing

proper and economical use of personnel and
equipment to prevent or minimize loss or
damage from theft, misuse, espionage,
sabotage, and other criminal or disruptive
activities.
 PLAN OF ACTIONS
PURPOSE OF SECURITY PLAN

The purpose of a physical security plan is

threefold. It should provide guidance, assign
responsibility, and it should also set minimum
standards for the security of property and
personnel.
 PLAN OF ACTIONS
TRAININGS :

Every month Training schedule as per calendar

for each location as per zone wise and every
facility attendant guard will attend the
trainings with Client feedback report.
 PLAN OF ACTIONS
TOPICS COVERED IN TRAININGS :
1. Security
2. Safety
3. Soft skills
4. Personality development
5. Service ownership
 PLAN OF ACTIONS
TRAININGS FOR GUARDS

Security Topics Covered :

1. Brief knowledge about ATM Skimming device
2. Maintaining hygiene in ATM
3. Doing Anti-sabotage check in ATM
4. Monitoring & observing customers/public entering ATM
5. Checking the serviceability of ATM in daily routine
6. Standing duty & Patrolling duty
7. Profiling suspect customer activities
 PLAN OF ACTIONS
Security Topics Covered :
8. Surveillance duty
9. Frisking
10. Duties in emergency crisis ( Human/Fire/Medical)
11. Proper registers & record maintenance
12. Occurrence & Incident report filing
13. Visitor management
14. Control over theft, pilferage and sabotage
15. Physical protection of premises
16. Crowd control in ATM & Parking
 PLAN OF ACTIONS
Safety Topics Covered :
1. Fire fighting protection
2. Knowledge about different types of FIRE
3. Using methods of fire extinguisher
4. First AID awareness
5. CPR awareness
6. Training on cordoning suspected items
7. Liaison with local police ( only contact numbers for
emergency)
8. Local contacts of hospitals, Fire & Ambulance
 PLAN OF ACTIONS
Soft skills Topics Covered :
1. Communication skills ( Communicating properly with
customers & Public )
2. Problem solving ( Helping & Guiding new customers in banks)
3. Time Management ( Branch opening /closing time, records
keeping and maintaining for 6 months )
4. On time performer ( Reporting duty on time, avoiding un-
authorized leaves)
5. Strong work ethics
6. Grooming and proper uniform turn-out
7. Leadership skills ( adaptability & flexibility)
8. Emotional intelligence ( inbuilt confidence and motivation)
 PLAN OF ACTIONS
Soft skills Topics Covered :
9. Taking initiatives works
10. Self awareness and passion towards work
11. Unity and Helping attitude.

Personality development skills Topics Covered :

1. Improving Body language before customers and workers
2. Listening actively
3. Avoiding lethargies in duties
4. Stabilizing confidence
5. Punctuality and discipline in duties
 PLAN OF ACTIONS
Personality development skills Topics Covered :
6. Showing interest on work duties
7. Sharing knowledge with co-workers
8. Always having mobile point of contact in terms of emergency
9. Stop argumentation with customers/ workers/ public
10. Gaining basic banking knowledge ( in terms of cheque drop/
ATM/ Loans/ New account openers ) and guiding towards Bank
premises
11. Respecting Bank workers/ Customers/Public
12. Work with happiness and not with satisfaction.
 PLAN OF ACTIONS
Service ownership skills Topics Covered :
1. Working with integrity & loyalty ( If a customer mistakenly
losses/drops money from belongings either in ATM or inside
bank premises , The Security guard should keep control of it
and hand over the same with proper log book entry )
2. Respecting the subordinates ( Bank workers/ Customers/
team members/ public)
3. Taking responsibility and working towards it
4. Being accountable in each shift ( protecting bank premises/
personnel/ equipment/material )
5. Taking ownership ( working towards goals as we work
together)
 PLAN OF ACTIONS
SURPRISE VISITS :

Our Services not only finished with trainings but also we check
the perfectness of facility attendant ( security guards) through

1. Mock drill exercises ( dummy checks on-duty )

2. Surprise visit checks ( checking the guards talents and
abilities and working skills he gained through trainings)
3. Night visit checks ( if found defaulters severe action will be
taken from our side as we are service owners )
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REWARDS AND RECOGNITIONS:

1. As welfare of our staff is utter most important to us

2. As we work together and stay together. In terms of ESIC,
Medicals, Proper uniforms, on-time delivering invoices,
payslips and salary and all welfare of our staffs will be taken
care foremost upcoming months)
3. We will also appreciate the achiever and on-time performer
with rewards and recognition
4. We will make them as an example and motivate others.
 PLAN OF ACTIONS
REPORTS :

1. Every reports will be updated and maintained in our regional

office and it will be shown in monthly revival meetings,
quarterly vendor meetings and Vendor Audit meetings.
2. Service quality and quantity improvement will be recorded in
monthly wise and reports will be delivered.
 PLAN OF ACTIONS
CONCLUSION :

Our Services will not be only body / man power supply but our
service will be based on service ownership

We will show our improvement by new implementations

Lets work together and stay together

THANK YOU !!