Judy Diaz

692 SE Evergreen Terrace

Port St. Lucie Florida 34983
(772)212-3373
E-Mail: jdiaz919@att.net

Professional Summary

Seeking for a career in Social Services with opportunities for advancements.

Experience

Department of Health Martin County

Receptionist Duties:

Answer phones and provide information to customers

Provide billing and record accurate information in patients file.

Provide customers service to customers visiting and coming in for appointments.

Process birth and death certificates in Vital Statistics department.

Filing and working with computer programs.

April 2006-Present
Department of Health Division of WIC
WIC Program Representative, Harrisburg PA
 Plan, organize and evaluate operations in areas that deal directly with authorization and
reauthorization, training and the reporting of their activities for the retail store
 Authorization and Training Unit for the Women Infants and Children Program (WIC)
 Implementing procedures to assure that participating retail stores have entered into signed
agreements with the State WIC Agency for participation in the program
 Review new applications and paperwork against established State and Federal regulations and
recommend approval and denial actions
 Respond orally in both Spanish and English or in writing to WIC retail store management
inquiries and handle inquiries from other state and federal agency representative. Train retail
store coordinators and retail store vendors

July2000- April 2006

Department of Public Welfare
Income Maintenance Caseworker, York PA
 Perform arithmetic calculations to determine eligibility for cash assistance, Food stamps
and medical assistance
 Interpret and apply policies procedures and regulations pertaining to the income maintenance
programs
 Gather information and documents to determine eligibility
 Prepared written forms and letters conducted face to face interviews and telephone interviews
with clients
 Judy Diaz

 Translated and interpreted for non-English speaking clients

May 1996- July 2000

York Housing Authority
Project Manager Coordinator, York PA
 Managing and operating the section 8 units by policies and regulations set forth by the
Department of Housing and Urban Development
 Gather information and documents in order to determine eligibility
 Prepared forms and letters, conducted face to face interviews and telephone interviews with
clients
 Trained the new section 8 tenants, explaining rules and regulations of the program
 Review client’s eligibility according to regulations and policies on a yearly basis
 Acted as an interpreter for Spanish clients

August 1994-May 1996

York Spanish American Center
Case Manager, York PA
 Provided bilingual (English/Spanish) case management services Gather information and
documents to determine eligibility
 Services including client interview, determination and coordination of services
 Developing individual service plans for each client according to needs, personal advocacy to the
client
 Monitoring and following up with the client to determine if their needs were met

Education

Fiorello H. La Guardia, New York, NY December 1982

 Associate in Science

Skills

Language Skills
 Speak, read &write Spanish Fluently (Bilingual/Bicultural)

Computer Skills
 MS Windows, MS Word, MS Outlook, MS Excel, Internet Explorer

General Skills
 Strong interpersonal skills
 Work independently and as a team player
 Strong organizational skills
 Excellent customer service skills
 Excellent communication skills
Judy Diaz